ITC Sonar is a very old property, most of facilities like swimming, gym, spa etc are under renovation. However, we got temporary access to connected ITC Royal Bengal building to access such facilities
The lily pond appears too dirty too. Eden Restaurant was always full during breakfast no space to seat. Staffs are polite and willing to help, food was also nice. System management is poor, I paid via my debit card while I checked in. This was not showing to the executive at reception and he was asking me to make another payment. Annoying! How come a paid status for my hotel accommodation wouldn’t reflect to them in their system , I paid all my dining and other expenses in cash at the spot. They were insisting for the receipt I got at the time I checked in or else pay again. What a joke!!