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Reviews of Hotel Park Victoria

3 out of 5
Hotel Park Victoria
55B Mirza Ghalib St, Kolkata, WB

Reviews

6.8
Rating 10 - Excellent. 14 out of 43 reviews" "
Rating 8 - Good. 9 out of 43 reviews" "
Rating 6 - Okay. 7 out of 43 reviews" "
Rating 4 - Poor. 4 out of 43 reviews" "
Rating 2 - Terrible. 9 out of 43 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Hasan

Disliked: Cleanliness, staff & service, property conditions & facilities
The condition is not so good
Stayed 1 night in May 2024

10/10 Excellent

md, FRANKLIN SQUARE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"Safe and sound."
Stayed 2 nights in Feb 2024

10/10 Excellent

md, FRANKLIN SQUARE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe n sound
Stayed 2 nights in Jan 2024

10/10 Excellent

md, FRANKLIN SQUARE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe & sound
Stayed 3 nights in Jan 2024

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Several issues with this property. No hot water. Upon turning the water to hot all I received was a loud noise like a car engine coming from inside the wall. The room came with no toilet paper and when I asked for toilet paper (late a night was when I discovered the error) the service person on the phone said to wait an hour as the storage room was locked. I waited an hour and he never showed or returned call. Never received toilet paper! The lock for the room was patched together and looked as though it had been broken into numerous times. I ended my stay a day early and took a loss just to get out of this unsafe place. Its in a great error but not worth the risk of getting something stolen or dealing with lack of basic amenities like hot water.

6/10 Okay

Nazmul

Stayed 1 night in Dec 2023

2/10 Terrible

PIYUSH

Stayed 2 nights in Dec 2023

4/10 Poor

Dishen, Johannesburg

Travelled with group
Disliked: Property conditions & facilities
Property needs better upkeep. Also, very dirty rooms.
Stayed 3 nights in Nov 2023

8/10 Good

Omar

Stayed 3 nights in Aug 2023

2/10 Terrible

Nafisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good
Stayed 4 nights in Aug 2023
Response from MANAGER on 2 Sept 2023
SORRY MAM WE WILL TRY TO IMPROVE OUR SERVICE

2/10 Terrible

Kanchi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Arindam

Stayed 2 nights in Apr 2023

6/10 Okay

Rubel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
If you feel freedom, not to choose this hotel.
Room was very tiny and air circulation was not in that room. Main door lock was also broken but modified funny condition 😃 But staff was super friendly.
Stayed 3 nights in Feb 2023

2/10 Terrible

khondaker

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
your ad saying hotel have city view. They gave me a room have no windows. block room. They don't clean everyday. I don't like it.
Stayed 7 nights in Mar 2023
Response from MANAGER on 27 Mar 2023
SORRY THAT YOU FELT OUR SERVICE WAS NOT UP TO THE MARK. WE WILL TRY TO IMPROVE

6/10 Okay

Md Jahidul

Stayed 3 nights in Feb 2023
Response from MANAGER on 27 Mar 2023
THANK YOU FOR YOUR RESPONSE.

6/10 Okay

Benozir

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Bad smell in the room
Response from MANAGER on 10 Feb 2023
THANK YOU FOR THE RESONSE, WE WILL SURELY SOLVE THE ISSUE

10/10 Excellent

SHADAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

Gayatri Raj

Stayed 1 night in Nov 2022

2/10 Terrible

RUPAK

Stayed 1 night in Oct 2022

4/10 Poor

Subramaniam

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Long list to say TV didn’t work, No Towel, no Soap, no Paste… room was small.. and bedsheet wasn’t clean.. food was pathetic… I ordered dal and rice around 9:30 pm and got delivered around 11:00 pm after multiple followups.. Only pleasing was front desk people always helped me with my request..
Stayed 1 night in Sep 2022
Response from MANAGER on 26 Sept 2022
sorry for the inconvenience caused. we will work on it and avoid such shortcomings in the future

8/10 Good

Abhijeet

Stayed 7 nights in Jul 2022
Response from MANAGER on 20 Aug 2022
THANK YOU FOR YOUR REVIEW

10/10 Excellent

kumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good response.
Stayed 1 night in Jul 2022
Response from PARK VICTORIA on 7 Jul 2022
THANKS TO GIVEN YOUR VALUABLE TIME AND RATE US 5

4/10 Poor

kushagra

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A window in a room is Luxury.
The room I had booked was Economy Double Room but it did not have any windows due to which the room did not provide proper ventilation. It had a mouldy smell and made it difficult to stay in the room. On bringing this to the attention of the staff they were very rude including the owner/manager Mr. Tolani. According to them the AC provides enough ventilation. On being firm about having a room with the window Mr. Tolani started bargaining with me to pay extra. Starting from Rs. 500 then 300 and then 200. It felt like I was in the local fish market. Hotels.com customer service was also not helpful on call. Finally they agreed to give me their deluxe room with a window. To my horror it was the exact same room as the economy room with the exception of a window. Seriously ! A window is a luxury addition in a room ? A very unpleasant experience. Probably they should mention clearly that certain categories of rooms do not have windows.
The economy room
The deluxe room
Stayed 4 nights in Jun 2022
Response from MANAGER on 24 Jun 2022
BOOKING THE LOWEST CATEGORY ROOM AND EXPECTING THE BIGGEST ROOM AND BARGAINING FOR UPGRADATION FEE REALLY MAKES IT LOOK LIKE A FISH MARKET! I WOULD SUGGEST YOU TO PAY FOR THE EXACT ROOM IN WHICH YOU WANT TO STAY NEXT TIME YOU VISIT ANY HOTEL! IT IS CLEARLY MENTIONED ABOUT THE ROOM DIMENSIONS AND WINDOWS WHEN YOU BOOK THROUGH EXPEDIA. AND YES A/C DOES PROVIDE VENTILATION THATS WHAT AC's ARE THER FOR. SORRY THAT YOU HAD AN UNPLEASENT STAY BUT I WOULD SUGGEST YOU TO PAY FOR WHAT YOU WANT AND NOT MAKE A HOTEL A FISH MARKET.

10/10 Excellent

Dhyan

Stayed 1 night in May 2022
Response from MANAGER on 24 Jun 2022
THANK YOU SIR FOR YOUR VALUABLE FEEDBACK

6/10 Okay

Md Raju

Stayed 2 nights in Mar 2022

10/10 Excellent

Maria sarath kumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and clean.
Stayed 2 nights in Mar 2022

2/10 Terrible

Rohit

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelly rooms
Stayed 2 nights in Jan 2022

10/10 Excellent

MOHAMMAD

Stayed 2 nights in Nov 2021

10/10 Excellent

MOHAMMAD, Vantaa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall 👍
Stayed 1 night in Dec 2021

8/10 Good

Joyesh

it's ok
Stayed 1 night in Nov 2021

8/10 Good

Sauravh

Stayed 1 night in Nov 2021

8/10 Good

Ankita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2021
Response from Park Victoria team on 20 Sept 2021
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Shaoru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good
Stayed 3 nights in Mar 2020
Response from Daniel on 16 Mar 2020
Dear sir,Thank you for staying with us and for your kind review and recommendation. we are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. thanking you Hotel Park victoria

8/10 Good

Md Jahid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Daniel on 1 Mar 2020
Dear sir,Thank you for staying with us and for your kind review and recommendation. we are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. thanking you Hotel Park victoria

8/10 Good

Mohammad Saiful

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all good , Except Lift ,lobby & Reception !
Stayed 3 nights in Feb 2020
Response from Daniel on 1 Mar 2020
Dear sir,Thank you for staying with us and for your kind review and recommendation. we are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. thanking you Hotel Park victoria

6/10 Okay

MD MOFIZUL

Liked: Staff & service
Not bad
Overall it was not bad. The booking included with breasfast, but the hotel personnel was not willing to provide breakfast and told the guests that the booking was not included with the breakfast. Then we provided the original booking confirmation documents from the Hotels.ca, then they agreed to provide breakfast. The room was not very clean and number of towels were not enough for the guests.
Stayed 2 nights in Feb 2020
Response from Daniel on 21 Feb 2020
Dear sir,Thank you for staying with us and for your kind review and recommendation. we are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. thanking you Hotel Park victoria

10/10 Excellent

Golam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice budget hotel in good location
Nice hotel in a very good location. Staffs are really nice. Rooms were tidy and comfortable. Stayed for the 2nd time in two months. Will stay again.
Stayed 2 nights in Feb 2020
Response from Daniel on 21 Feb 2020
Dear sir,Thank you for staying with us and for your kind review and recommendation. we are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. thanking you Hotel Park victoria

2/10 Terrible

Verified traveller

Travelled with group
Liked: Amenities
Disliked: Staff & service
the first day when i checked in ,it was 12 o clock,went to my room,and i didnt pee for a good amonunt of time,so went to toilet and lifted the comod cover,it totally came off from comod and fell to the ground,tha manager came and instead of being apologitic his behavour was like its my mistake wy i lifted the comod cover in a way that the entire cover fell off,actually wat i saw that they simply attach them with glue ,his behaviour was so bad and he tried to blame it on me,the entire stay the manager was ruthless in attitude,we book a hotel coz we trust expedia,but hey dnt make us embarassed like this,i was so hurt at his behaviour,dnt know whether my review matter or not
Stayed 3 nights in Jan 2020
Response from Daniel on 21 Feb 2020
We are sorry for the inconvience and the embrassment you had to face , We the team of Hotel Park victoria are extremely sorry for all the problem you have faced.. Regards, Hotel Park victoria

10/10 Excellent

h m ziaul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we recomend this hotel for sure
overall it was very good. room was big and clean. Bed was quite big and comfortable. washroom also was clean and modren fittings. staffs were nice and gentle. i m happy with our stay . thanks guys :)
Stayed 2 nights in Dec 2019
Response from Daniel on 21 Feb 2020
Dear sir,Thank you for staying with us and for your kind review and recommendation. we are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. thanking you Hotel Park victoria

8/10 Good

Nafiur, Dhaka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are great for the prices offered. The hotel is located at a prime location and the staff is friendly.
Stayed 1 night in Nov 2019
Response from DIANA on 23 Jan 2020
Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay, If you would like, please connect with me at the hotel or via email at parkvictoriahotels@gmail.com. Your feedback is very valuable to us as we work to be better each and every day. We are pleased that you enjoyed so much of our establishment, and we would be honoured to have you return to our hotel in the future. Regards, Diana (hotel receptionist) Park Victoria Hotels

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very close to Park Street and metro stop. Breakfast brought to the room each morning was fantastic. Very friendly staff. Great value for the price.
Stayed 5 nights in Oct 2019
Response from Faisal on 4 Nov 2019
Thank You So much Sir/Ma`am We are highly obliged we are looking forward to give you more better and hope to see you soon

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Need to improve overall cleaning, staff and amenities are very good.
Stayed 1 night in Oct 2019
Response from Kishorepunjabi on 28 Oct 2019
Thanks for your feedback we will surely try to update our cleaning process and make sure you don't have any complaint in future.

6/10 Okay

Jani

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ok
- you have to ask free breakfast many times - aisles of hotel are noisy in daytime and you hear it in your room + rooms are good and clean
Stayed 3 nights in Jan 2020
Response from Daniel on 21 Feb 2020
Dear sir,Thank you for staying with us and for your kind review and recommendation. we are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. thanking you Hotel Park victoria