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Reviews of Hotel Heera

3 out of 5
Hotel Heera
28 Grant St, Kolkata, WB

Reviews

5.8
Rating 10 - Excellent. 1 out of 7 reviews" "
Rating 8 - Good. 2 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 1 out of 7 reviews" "
Rating 2 - Terrible. 2 out of 7 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent budget hotel close to tourist area.
We had 8am check in, stayed overnight and 6pm checkout to catch night train. We were charged for 1.5 days which was very reasonable.
Stayed 1 night in Feb 2023

2/10 Terrible

Soumya

2/10 Terrible

Gopeechand

Disliked: Cleanliness
I cancelled the booking upon arrival. My first question was how can Expedia register and sell such standard low hotel. Upon arrival , the small loby one table was so dirty, the lift is just like 6 sq ft , capable of one 2 persons. Rooms too dirty and the toilet so disgusting. This was my first visit in Kolkata , reached a 10 pm and had to look for a hotel all around , I was fed up , finally I the ''Panash Hotel'' on banerjee road , Rs 4000 per night which was satisfactory.

6/10 Okay

Sanjay, Carmona

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Rats were moving in the room

4/10 Poor

SKM, AZ

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service
The room service was terrible. The staff did not even respond after pressing the bell.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean. Bedding was freshly washed and toilet disinfected. Hot water heater ("Geyser") worked well. Hot coffee was provided quickly upon ordering. Checkout was fast and efficient. Would definitely recommend this hotel.
Stayed 1 night in Dec 2018
Response from c.s.gandhi on 7 Jan 2019
Thanks for your valuable comments, hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, but sometimes Wi-Fi has been disconnected.
Stayed 2 nights in Aug 2019
Response from C.S. Gandhi on 12 Oct 2019
Thanks for your feedback, will try our best to improve the wifi system.