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Reviews of Hotel Eastern Plaza

3 out of 5
Hotel Eastern Plaza
VIP Road, Teghoria, Raghunathpur, Kolkata

Reviews

6.4
Rating 10 - Excellent. 3 out of 30 reviews" "
Rating 8 - Good. 10 out of 30 reviews" "
Rating 6 - Okay. 10 out of 30 reviews" "
Rating 4 - Poor. 4 out of 30 reviews" "
Rating 2 - Terrible. 3 out of 30 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

6.4/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

10/10 Excellent

RIYA

Liked: Property conditions & facilities
Good atmosphere
Stayed 1 night in Feb 2024

6/10 Okay

Renee

Liked: Staff & service
Disliked: Property conditions & facilities
Was okay
Stayed 1 night in Mar 2023
Response from KAKALI on 17 Apr 2023
THANKS FOR YOUR KIND FEEDBACK

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hopeless Hotel
We arrived late for a quick transit, and the reception claimed there was no reservation for us, despite me showing the email and app confirmations. Finally, they gave us 2 rooms, at a different rate, and we were escorted to some rather run-down, musty rooms on the top floor. The phones didn’t work, so we had to come down to place an order for room service. Food was okay. Breakfast buffet included, but starts only at 8:00am, ridiculously late for a hotel near the airport. We had to leave for our morning flight by 7:00am. Overall, a hopeless hotel. I’d give it zero stars if I could, maybe even negative stars.
Stayed 1 night in Jan 2023
Response from F.O.M(KAKAL) on 21 Feb 2023
THANKS FOR YOUR KIND FEEDBACK AND SORRY TO SAY YOUR FACING PROBLEM DURING CHECKING TIME.PLEASE VISIT AGAIN HOPE BETTER SERVE NEXT TIME.

6/10 Okay

Verified traveller

Stayed 4 nights in Oct 2018

6/10 Okay

Abhimun

Liked: Cleanliness, property conditions & facilities, room comfort
Need to explain before hand about the facilities a
What one has to pay for and what's in the package Don't embarrass customers.
Stayed 3 nights in Feb 2018
Response from Mr Das on 4 May 2018
Dear guest, We couldn't understand your grievances please explain us so that we can take the matter positively .

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Value for money
Convenient thing is to be close to Airport and easy to find out it due to the adjacency of the main road but everything to by for eat and drink, even no complimentary water. Room looks clean for the Renovation recently but some facilities are broken still. But Staffs are kind. Anyway value for the money
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Liked: Staff & service
It was quite a challenge to communicate as not many of the staffs spoke English. The condition of the hotel is worse than what we saw in the pictures. The beds has a bit of musky smell to it. Other than that the service staffs were rather pleasant, they are quite ready to help.
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
OK to stay near the airport
The hotel is around 2KMs from the airport, and this was my primary reason to select it. The check-in process was quite "unfriendly" as the reception staff behaved as if one were being booked into a jail - asking for ID prof with address (Aadhar/Passport a must, PAN card NOT accepted) and then, taking a computer photo of myself and spouse. Don't know what purpose the photo was for... Room was clean, in-room service of meals was reasonably quick, and the quality of meals was good.
Stayed 1 night in Jun 2017

2/10 Terrible

Irene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not like our stay. Room was not clean and smelled of cigarette. When I asked for a room that didn't smell of cigarette I was told to turn the air conditioning on and the smell would go away. Also hotel indicates free airport shuttle but it is not free. They told me it would cost 200 rupees. The ride was 6-7 minutes and the charge of 200 rupees is quite a bit for the distance travelled.

4/10 Poor

DEREK

Disliked: Cleanliness, property conditions & facilities, room comfort
One night stop over .
One night stop over due to a early flight from Kolkata airport and the hotels proximity. Very , very basic , good wifi , shower water not hot . Would not use again .

8/10 Good

sue, uk

Liked: Cleanliness, property conditions & facilities
Comfortable
Opel only booked night before to replace another we were booked into. Very welcoming accommodation, as the other was too dirty to stay in. Room staff very polite and accommodating. Ordered drinks and a meal in room. Food was lovely! Room quite small, but cool, clean. Big shower and toiletries provided. Breakfast provided in restaurant but we had to leave early. Hotel handy for airport- approx 10 mins. Literally overnight stay so don't know what else is available locally.
Response from Raj-Mgr on 10 Mar 2017
Dear guest, Let me take this opportunity to thank you for your valuable feedback .We will definitely work on your suggestion we are taking action above of that . We look forward to welcoming you back soon. Thank you

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay in Calcutta
This hotel is a great option if you need to get to the airport easily. It is about a 10-15 minute ride away and was very cheap by taxi. The room was clean with a good hot shower and the staff was very friendly and helpful. Room came with free breakfast but we didn't get a chance to try it. The road in front was under construction but didn't cause us any inconvience.
Response from General Manager on 10 Mar 2017
Dear guest, Let me take this opportunity to thank you for your valuable feedback .Please recommend our hotel to your friends and family. We look forward to welcoming you back soon. Thank you, Raj-Mgr

4/10 Poor

Prudhvi

Disliked: Cleanliness, staff & service
Not bad for price
Rooms are filthy

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay there again.
Close to the airport for a one night stop over. Breakfast was basic but good. Staff were friendly. Will stay there again.
Response from General Manager on 10 Mar 2017
Dear guest, Let me take this opportunity to thank you for your valuable feedback .Please recommend our hotel to your friends and family. We look forward to welcoming you back soon. Thank you, Raj-Mgr

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
- Initially the hotel was apprehensive about the reservation but later they confirmed that it has been booked - Room was relatively small, cleanliness not maintained - Room cleaning is not done by default until you call them to do

2/10 Terrible

Geeta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stuffy rooms. Towels felt dirty. Bathroom was horrifying. Was nearly electrocuted when touched the shower n toilet pipings. Location was good but not advisable for foreign tourist to be staying there. Breakfast was good. Toast bread eggs n indian bread eith potato curry was good. Room pictures on website is deceiving.

8/10 Good

Abhishek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very close to airport. convenient.
good priced. well trained staff.

4/10 Poor

Manish, Lucknow

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The wifi was not working properly and the hotel did not even the basic necessities such as soap and toothpaste. Very average hotel

8/10 Good

Arun, Chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Good & food quality & services very good
Response from Mr Das on 11 Jun 2016
Dear sir, Thanks for sharing your review .Please recommend to your friends and family.We hope you will visit again to our hotel. Thank you Mr Das Mgr

8/10 Good

Tanvir, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay but
I have booked the hotel for my parents for overnight stay. They were happy for the staffs cordial behavior and for the overall hotel environment. They said that the hotel is really close to the airport. The only matter that upset them was even in itinerary the breakfast was free but they informed my parents the buffet breakfast is not free of charge!!! P:S: If you book through Expedia you must know your reservation no, otherwise they are unable to track your booking (that what they inform me)
Response from Mr Das on 30 Mar 2016
Dear sir, Our breakfast time is from 7 am to 10 am so might be some sort of communication gap this never happened before so please do visit us again we will definitely sort out the issues.

6/10 Okay

SJ, New Jersey

overnight stay
had to stay overnight on my way to attend a wedding. comfortable overnight stay place.
Response from Raj-Mgr on 12 Feb 2016
Dear guests, Let me take this opportunity to thank you for your valuable feedback .We look forward to welcoming you back soon. Thank you

6/10 Okay

Amelia Merry, Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Close to airport.
Very close to the airport. Good food. Only issue was cleanliness of the bathrooms-cobwebs everywhere.
Dear sir, Dear sir, Let me take this opportunity to thank you for your valuable feedback . We look forward to welcoming you back soon. Thank you, Raj-Mgr

8/10 Good

kohki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
値段相応にまともなホテル
インドでは珍しく特に不満は感じなかった。

8/10 Good

KAZUYA

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Mr Das on 2 May 2018
Dear guest thanks for sharing your review please recommend our hotel to your family and friends and please visit again at our property .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

8/10 Good

Takeshi

Liked: Cleanliness, staff & service

8/10 Good

Kari

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

まさと, 大分、日本

Liked: Cleanliness
空港には近い
エクスペディアのサイトでは空港送迎付（無料）というタグがついていますが、これは正しくありませんでした。200ルピーがかかり、プリペイドタクシーのほうが安いです。 ホテルの設備は値段相応でおおむね満足。外の音は結構入ってきてうるさいです。
Response from 氏ダス マネージャー on 6 Mar 2016
拝啓、 おかげで、あなたの意見を共有するため、我々は間違いなくあなたの提案に動作します。再び当ホテルにご確認ください。 ありがとうございました