Upon check in, we were required to pay 500THB deposit for the room key, we were not notified of this prior. We were escorted to our room which was across an extremely busy, main road from the reception. As you leave the reception area, you completely lose access to the advertised 'free wifi'. The bedding & room appeared to be clean. The decor & furniture was certainly not inviting & the dressing table/cupboard was damaged. The chair to the dressing table had no cushion, ie. it was a case of folding towels to sit on it or fall through the structure. The water to flush the toilet & from the basin tap was dark brown. We filled a bottle up to show the staff at reception to which they responded that it happens every morning & to open the tap until it clears, which we then did & it took approximately half an hour to have it cleared before it was 'okay' to have a shower/wash your face/flush the toilet without having dark brown mud stains around the bowl. The breakfast that was included in our rate were 2 options - American (Fresh fruit OR fruit juice, eggs/omelette, toast & jam with tea OR coffee) OR Asian (A bowl of boiled rice). Both were tasteless & disappointing. The one afternoon, the staff were disposing of their 'rubbish' in the garden below our rooms & burning it, the smoke blew directly into our room for approximately 3 hours. Most mornings we sat waiting for service in the restaurant. Pictures on website are not as they appear. An overall disappointing, horrible stay.