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Reviews of KC Resort and Over Water Villa's

4.5 out of 5
KC Resort and Over Water Villa's
Tambon Bophut, Koh Samui, Suratthani,, 166/98, Koh Samui, Surat Thani Province

Reviews

7.8

Good

Rating 10 - Excellent. 119 out of 356 reviews" "
Rating 8 - Good. 138 out of 356 reviews" "
Rating 6 - Okay. 49 out of 356 reviews" "
Rating 4 - Poor. 29 out of 356 reviews" "
Rating 2 - Terrible. 21 out of 356 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

10/10 Excellent

Antony L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scenic view
Beautiful hotel, in and scenic place, amazing staff!
Stayed 1 night in Feb 2020

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic 5 night stay in an over water villa
Our stay was perfect.it was exactly what we wanted. The overwater villa is very spacious and the bed was very comfortable. The pool was brilliant and the glass floor in the villa looking into the pool was amazing. The views were stunning from the sun deck as well.overall the accomodation exceeded our expectation.we had a brilliant time and i would recommend the villas to anyone looking for something private and unique. Oh and i mustn't forget to mention the hot tub which comfortably accommodated 2 people and the views again were incredible. The staff were so attentive and personable. They made us feel special. There are a few shops and restaurants within 10 mins walk from the hotel but the main chaweng area is realistically a short taxi journey away. I suggest you make use of the free buggy service which picks you up from the bottom of the hill and takes you to your room. Its not a huge walk but its very steep.i did the walk once and regretted it. Overall we certainly did not regret paying extra for the villa and will definitely be staying again when we return to koh samui this time next year.
Stayed 5 nights in Feb 2020
Response from Patchpong on 25 Feb 2020
Dear Mr. Richard Thank you so much for this wonderful feedback! I have enjoyed reading your comprehensive comments and couldn’t wait to share it with the team. We are very happy to hear that you love our resort location as same as glad to hear you found our teams to be wonderful, warm and friendly and rest assured we are working continuously to keep improving even further. As we all know that our guest's happiness while staying with us and their well-being is the utmost important goal we strive toward and your review is a great encouragement to pursue our efforts. We couldn’t be happier to know that we successfully achieved our mission of delivering a truly memorable holiday for you. We do hope that the overall experience was memorable and that you will return soon. Regards, Management Team

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If i came back to this island - i would stay here again. Next time i would go for the room with the swimming pool - if u can afford it! Do it! Breakfast was great. Hotel was spotless. Clean rooms Great staff. Wifi was spot on everywhere. Your far enough away from the main strip - but walking distance. Bir of a tourist trap but great never the less.
Stayed 1 night in Jan 2020
Response from KC Hotels & Resorts Management Team on 20 Jan 2020
Hi lan Thank you so much for your kind review regarding facilities around the resort. We hopefully you're impression as stayed with us on that periods. Whenever, you return to the KC Resort & Over Water Villas again, you're warmly welcome from us. Best Regards, KC Hotels & Resorts Management Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the over the water villa which made my stay a lot more pleasing. The hotel is very old. Buffet breakfast was very ordinary. Staff very helpful. The view was spectacular. They have a daily bus that takes you to their sister beach hotel which we used. The hotel also has a buggy service that takes you up and down the hill so you don’t have to walk.
Stayed 3 nights in Jan 2020
Response from Beer on 6 Jan 2020
Dear Valued Guest, Thank you so much for your kind review. We really appreciated of you stayed with us on that periods. We will take from your comment to improve some spot for any our valued guests for next time. Whenever you return to KC Resort again, you're warmly welcome from us.

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Art on 13 Nov 2019
Dear Matthew, Thank you so much for your rating us. We hope you had a great time staying here at KC Resort. Should you have any suggestion please feel free to drop us a message as we would love to listen all the feedback from the customers. We hope you would consider us as a place to stay for your next time holiday. Best regards, Art - Resort Manager

10/10 Excellent

Praba, Kuala Lumpur

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good time in KC for a night, too short. Stayed in garden room, the space was huge but a bit aged. They provided baby cot with no charge for my 6 month old baby. The view from the hotel is amazing as it’s located in hill top. From the rooftop, flights landing and take off from airport can be seen, other side is Water villas & the beautiful end of beach. Buggy is there for any movement and it’s walking distance to nearby restaurants. Breakfast was sufficient. Hospitality from staffs are good. Will be back in future again.
Stayed 1 night in Sep 2019
Response from Art on 28 Sept 2019
Dear Praba, Thank you for your lovely reviews. It was great to hear that you had a good time staying with us but unfortunately, it was too short maybe next time I'm sure that you would prefer to stay longer. Thanks again for staying at KC Resort and we do hope that you will come back and stay longer next time. Regards, Art/Resort Manager

8/10 Good

Miosoti

Stayed 1 night in Aug 2019

4/10 Poor

Lior

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The jaccuzi in the room was old and rusty. The colour of the jaccuzi had turned from white to yellow so it was very unpleasant and the taps were completely rusty. The staff at the front desk abd the reception were not helpful. We came to check in and waited for the room (because it was not ready in time) for half an hour and the staff didn’t even offer us a drink. The workers were impatient and quite rude. In addition, the coffee was not included on the breakfast and cost 100 bth for a cup. We booked a boat through the hotel to Ko Tau and they were not helpful and did not explain that we have to get a very expensive cab to the peer. The only good part were the staff in the dining room and at the pool that were very nice. Especially Dean that was in charge of the omlettes- she was so kind and very good at her job. Also the guards and buggy drivers were nice and helpful.
Stayed 8 nights in Aug 2019
Response from Art on 14 Sept 2019
Dear Lior, Greeting from KC Resort & Over Water Villas. Thank you very much for your kinds review of your recent stay at our property. Your feedback is extremely valuable to us. We greatly appreciate your comments It is a pleasure to announce that we will be taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Once again many thanks indeed for your kind value compliments to our team member’s great services We looking forward to seeing you again in the future. Best Regards, Art / Resort Manager

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Problem with A/C
The first night the A/C wasn’t working properly and even though requested to be moved they brought us a fan. In the morning we complained again and then they moved us. This room was very good. Drinks at the bar were very small and expensive, basically the same price as at home. Breakfast was good and they make to order eggs but took a while to get. Many guests and only 2 people making the egg orders. Most everyone tried very hard to give good service. I expected the hotel to be at the beach as their name of Over Water Villas but wasn’t. Very misleading name but after I got there I realized that most hotels were the same and had misleading names.
Stayed 2 nights in Aug 2019
Response from art on 9 Aug 2019
Dear Denis, Thank you for your reviews. It was good to learn feedbacks and comments from you. Firstly, I apologize for A/C was not working on your first-night stay, the drinks price and breakfast which we will get them improved as soon as possible. I hope you would consider us again in the future. Regards, Art-Resort Manager

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very poor attitude of F&B manager. We had special request for vegetarian food. Instead of being helpful and willing to listen, he wasn’t just ready to even reply properly. We have travelled the world over but never ever have faced staff with such rude behaviour. We understand that at some places and over some times, food of our liking isn’t available and we don’t mind that. However, the manager over here, he was soooo rude..... never expected such behaviour from him. This was our 3rd visit to Thailand. Our previous experience with properties such as Amari etc were simply super, but not this time at K C Resorts....the behaviour of indifference started with F&B manager, and continued with bell boys, housekeeping staff and all. Only saving grace was Sonia, at reception who was quite helpful.
Stayed 2 nights in Jul 2019
Response from Art on 27 Jul 2019
Dear Guest, Thank you for your comment and I would like to say sorry that we could not make you satisfy with our breakfast service that you requested. Our breakfast is set variety everyday with choices of food for guest selection. We hope that your experience here with us would not make you feel off and we always welcome you to visit us again in the future. Best regards, Art - Resort Manager

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Art on 24 Aug 2019
Dear Shelley, Greeting from KC Resort & Over Water Villas. Thank you very much for your kinds review of your recent stay at our property. Your feedback is extremely valuable to us. We greatly appreciate your comments It is a pleasure to announce that we will be taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Once again many thanks indeed for your kind value compliments to our team member’s great services We looking forward to seeing you again in the future. Best Regards, Art / Resort Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice and very cheap resort. For the pricing the quality was fair. It is on the hillside and 2km away fromnthe city center which makes it a bit inconvenient but on the other hand it is quiet. There is a shuttle bus in the morning and in the afternoin to the KC beach resort (different KC owned hotel closer to the beach and the city center) but only one shuttle back to the hotel in the morning which makes it a little bit annoying to return back to the hotel after spending time at the beach. A better shuttle timing for return busses would be appreciated. The breakfast in the morning is ok but I would say it is nothing special. I had in Bangkok in a 3-star hotel more choices. But on the other hand the price for the resort hotel was very low. The room is sspacious, includes all necessary amenities, a nice balcony to spend the mornings and evenings on, a refreshing pool. The staff is very helpful and supporting. They helpedme finding lost sunglasses and theythe brought them back to me. They are talkative, remeber your name which gives this place an atmosphere of being welcomed. I recommend this place for people who like to spend some days at a quiet resort but I do not recommend it to picky resort-lovers.
Stayed 5 nights in Jul 2019
Response from Art on 15 Jul 2019
Dear Shelley, Thank you so much for your time reviewing us. It was good to hear that you had spent a good quiet time with us, a few things you recommended such as the breakfast we keep improving to make all the guest satisfied. Thanks again for staying with us and I hope that you would come back again in the future. Best regards, Art / Resort Manager

6/10 Okay

Sandy

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The hotel is nice and is located on a hill. The staffs are friendly and greet my boyfriend and I whenever we pass them. BUT BE AWARE of BED BUGS! On the first night, everything was fine until the second night (when housekeeping change the sheets). My boyfriend and I came back after a long day, we showered and change. Afterwards, we laid on the bed which felt as if someone threw sand all over it.. So, we just brushed it off..UNTILthe next morning, my boyfriend and I was covered with BED BUG BITES.. we knew it wasn't mosquitos bites because these bite marks we're in a line and had a pattern. Usually moquito bites mark are spread out randomly throughout the body. These bites were swollen, had clear fluid sweeping, and was extremely itchy. What felt like sand on the bed was actually bed bugs.... We stayed in RM 314. Im note sure if it's just that room or if it was the bed/sheets we slept on. With that said, PLEASE BE AWARE regarding your choice of staying at KC RESORT. Despite the friendly staff, we would give this place a THREE STAR because of the bed bug incident, unsanitary deep soak tub on the balcony, and inadequate A/C. I hope you find this review helpful and assist you in finding the best resort to stay in during your time in Thailand! (-:
Stayed 3 nights in Jun 2019
Response from Art on 24 Jun 2019
Dear Sandy, Greeting from KC Resort & Over Water Villas. Thank you very much for your kinds review of your recent stay at our property. Your feedback is extremely valuable to us and I do apologize for unexpected bed bug bites so, I will investigate and improve it straight away to avoid it happens again in the future. We greatly appreciate your comments It is a pleasure to announce that we will be taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Once again many thanks indeed for your kind value compliments to our team member’s great services We looking forward to seeing you again in the future. Best Regards, Art / Resort Manager

10/10 Excellent

Peter&Bella, Melbourne, AU

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The impeccable staff service is made the hotel exceptionally stand out from the rest. There is no task to hard for them, they are readily available and performance exceeds our expectations. Shout out to Jeen from concierge services, S from the view restaurant and Don, the bartender. These staff have made our stay comfortable, welcoming and relaxing.
Stayed 9 nights in Apr 2019
Response from Art on 8 May 2019
Dear Peter&Bella, Thank you so much for your time reviewing us. It was such a nice comment we received from you and knowing that you were happy with our service and also the staff. Should you have something to suggest in term of the improvement please feel free to let us know. Thanks again for staying at KC Resort, I hope that you will consider us again for the place to stay on your next time holiday. Best regards, Art/Resort Manager

8/10 Good

Tracey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely time spent at this hotel - our room was fabulous with the most amazing view we had the Grand Junior Suite - breakfast was ok could be improved with a few more options - staff were extremely helpful always ready to assist with a smile - special thanks to Jeen who really does go out of his way to ensure you are looked after - the pool itself we found very relaxing - the sun loungers could do with an upgrade - tiled area around pool very slippery I am hoping hotel management will address this issue - their are some repairs being done at the hotel and yes the other comments saying the hotel could do with a makeover are correct - but in saying that the hotel is still a great place to stay and it should not stop you from having a great time here - the views are exceptional as are the stafff so I would definitely recommend - the hill leading up to the hotel should not cause any problems as the staff are always ready to take you up and down in the buggy this was an excellent service - thanks team we had a great holiday 🌴😃
Stayed 11 nights in Apr 2019
Response from Art on 29 Apr 2019
Dear Tracey, What a nice reading your reviews. I am happy to know that you had a great time staying with us with the service to received from our staff, the breakfast will be improved as you mentioned. At the swimming pool area that slippery, we have noticed that and now it's on our project to improve it better by putting non-slipped rubber mat to ensure that every guest is safe from using the swimming pool as well as some other place that need doing. Thanks again for staying with us and I hope you will come back seeing us again on your next time holiday as we always love to welcome you back, if you could spread your word saying how happy you were at KC Resort it'll be wonderful! Best regards, Art/Resort Manager

8/10 Good

Ralin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were spacious and nice. It’s just at the top of the hill, it’s hard to walk down to the store without having the buggy service. At one time the cleaning didn’t start until around 2:30 which I had to wait outside until it’s finish to go in and rest. Later I had to inform the front desk to have the rooms clean earlier so we all can rest.
Stayed 3 nights in Apr 2019
Response from Art on 20 Apr 2019
Dear Ralin, Thank you for reviewing us and it was good to hear that you were happy with the room and the location. I apologized for the room that did not get clean until late for the day. It was good to know and learn so, we will definitely improve on this. Thanks again for staying with us and I do hope you will consider us again for your next time holiday place to stay. Best regards, Art/Resort Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel boasts wonderful views, an unbeatable lap pool, and a terrific location, Great value for the pirce
Stayed 7 nights in Jan 2019
Response from Art on 5 Mar 2019
Dear Guest, Thank you so much for reviewing us. It was great to know that you were happy with everything whilst you were staying with us. Should there be anything to suggest to make it even better, please feel free to drop us a message as we always to listen to all the guest. Thanks again for staying at KC Resort and I hope you will come back again in the future. Regards, Art/Resort Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and very well kept. The rooms were very clean as well. The staff was very helpful and nice.
Stayed 4 nights in Jan 2019
Response from Art on 5 Mar 2019
Dear Guest, Thank you so much for reviewing us. It was great to know that you were happy with everything whilst you were staying with us. Should there be anything to suggest to make it even better, please feel free to drop us a message as we always to listen to all the guest. Thanks again for staying at KC Resort and I hope you will come back again in the future. Regards, Art/Resort Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overwater villa, shuttle to the beach resort was a great bonus and room was always clean, breakfast was okay
Stayed 5 nights in Jan 2019
Response from Art on 5 Mar 2019
Dear Guest, Thank you so much for reviewing us. It was great to know that you were happy with everything whilst you were staying with us. Should there be anything to suggest to make it even better, please feel free to drop us a message as we always to listen to all the guest. Thanks again for staying at KC Resort and I hope you will come back again in the future. Regards, Art/Resort Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are amazing The over water villas are perfect The hotel itself in the main building is slightly dated If booking go for the villas you won’t be disappointed
Stayed 4 nights in Jan 2019
Response from Art on 5 Mar 2019
Dear Guest, Thank you so much for reviewing us. It was great to know that you were happy with everything whilst you were staying with us. Should there be anything to suggest to make it even better, please feel free to drop us a message as we always to listen to all the guest. Thanks again for staying at KC Resort and I hope you will come back again in the future. Regards, Art/Resort Manager

10/10 Excellent

Verified traveller

Stayed 5 nights in Jan 2019
Response from art on 5 Mar 2019
Dear Guest, Thank you so much for your rating us.

8/10 Good

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2018
Response from Art on 5 Mar 2019
Dear Natalie, Thank you so much for rating us. Regards,

10/10 Excellent

Daniel Kopel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The price is reasonable for the rooms and it feels like a great place. We enjoyed the breakfast very much. The staff was so nice. The only problem we had is when coming back after midnight no one will get you up.
Stayed 3 nights in Sep 2018
Response from K.Pong on 2 Oct 2018
Dear Daniel Greeting from KC Resort & Over Water Villas. Thank you for your shares experience a holiday with us. We are very happy having received comments and especially positive on top review, We hope to be able to welcome you to Koh Samui soon. Best Regards Sattaya Kuraied Mr. Resort Manager

4/10 Poor

jason, Western Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manky old hotel
Arrived an hour early, room not available until 2pm on the dot. No upgrade options offered. Had to wait around in heat and humidity due to an outdoor reception, which also stank of sewerage. Restaurant food of poor quality. Room and hotel old and run down. Broken sink and smelly toilet, uncomfortable bed, we both woke up with sore necks.
Stayed 1 night in Sep 2018
Response from K.Pong on 2 Oct 2018
Dear Jason Greeting from KC Resort & Over Water Villas. Many thanks for your feedback after your recent stay in KC Resort, your valued comments will help us to improve our service. We have to serve you again in the sooner future. Best Regards, Sattaya Kuraied Mr. Resort Manager

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Sunrise View. Friendly Staff. Convenient Location. Private and secluded, but was still able to use the beach and pool at KC Beach Club.... a huge bonus! Only downsides, were that the AC would not get colder than 25c and had to ask for a lighter sheet instead of the blanket on the bed after one sleepless night, The hot tub on the balcony was dirty with brown cold water and not functional. However, the location, breakfast, association with the beach club and view were great!
Stayed 3 nights in Aug 2018
Response from K.Pong on 10 Sept 2018
Dear Chris Greeting from KC Resort & Over Water Villas. Thank you for your kinds of feedback after your recent stay at KC Resort. Thank you for your compliments to review your experience special time with our property and our team members service. We are very happy that you enjoyed your holidays with us and hope to have you again. Best Regards Sattaya Kuraied Mr. Resort Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from K.Pong on 13 Aug 2018
Dear Stephanie Greeting from KC Resort & Over Water Villas. Thank you for you shares a holiday with us. thank you for your complements KC Resort & Over Water Villas. We look forward to seeing you come back again as soon. Best Regards Sattaya Kuraied Mr. Operation Manager

8/10 Good

Verified traveller

Liked: Staff & service
Hotel with a nice View of the Beach of Samui. Call for buggy service to send you to and fro hotel and entrance, as the hotel is located at the top of a small hill, which can be quite a steep climb up.
Stayed 4 nights in Aug 2018
Response from K.Pong on 12 Aug 2018
Dear Guest Greeting from KC Resort & Over Water Villas. Thank you for your share experience a holiday with us. We are very happy having received your comments and especially compliments to the hotel great view, staff good service, We hope to be able to welcome you to KC Resort & Over Water Villas as soon. Best Regards Sattaya Kuraied Mr. Operation Manager

2/10 Terrible

Dee, gold coast Australia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice rooms lots of walking
If you love lots of cardio and smelly pools. This is right for you...., located up a massive hill with no stairs to walk up, and no hotel transport to pick you up from the bottom unless you want to wait 30mins. Once arriving and in our room we were told the bags would be right up... one hour later, 2 phone calls and even having to go back down to the lobby we finally got our bags. A second key to the room was another 2hr wait. Beautiful room with amazing ocean view and the staff were so kind but that is all I can really say that was positive. Understaffed, always out of bread and milk at the morning buffet, couldn’t spend more than 5minutes in the pool area as it smelt of grey water to the point of almost vomiting! The hotel is located in chaweng but very far from the town, There is hotel transport to the sister hotel in chaweng which I would recommend staying at over this one! The local transport literally refused to take us up the hill if it was raining! and when this happened we only gave them half the agreed amount and they were ok with it! So up we strolled in the rain 500m up hill to the lobby then to the eating area then elevators, completely exposed to the rain and not undercover at all! So we were completely drenched! The concept behind the hotel is great but they haven’t thought it through completely, It is not accomodating for anyone with a walking disability! I always try to look at the better side but really struggled with this hotel.
Stayed 5 nights in Jul 2018
Response from Khun Pong on 28 Jul 2018
Dear Dee Greeting from KC Resort & Over Water Villas Firstly we would like to apologize to all mistake from your expectations. Thank you very much for your kind valued comment to our further improvement smelly as soon as posible, and will be more beware for the future Once again many thanks indeed for your kind value comment & information. Best Regards Sattaya Kuraied Mr. Operation Manager.

8/10 Good

Darren, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view from the room, friendly and helpful staff, very clean and tidy. They just could have better service with bringing food/drinks at the pool and be better at filling up things when they run out at breakfast
Stayed 7 nights in Jun 2018
Response from Khun Pong on 12 Jul 2018
Dear Darren Greeting from KC Resort & Over Water Villas. Thank you for your shares experience a holiday with us. We are very happy having received comments and especially positive great view, staff helpful friendly, very clean. we will inform our team from your compliment KC Resort. we will improve for food runner to the pool and breakfast service. We hope to be able to welcome you on Koh Samui soon. Best Regards Sattaya Kuraied Mr. Operation Manager

2/10 Terrible

Lenah

Disliked: Staff & service, property conditions & facilities, room comfort
Photos can be very deceiving!
I stay a whole hour before I decided to check out and go to anothet hotel. The bed was uncomfortable and sunken in, the bacony soak tub was old and looked yellow i stead of white. The sea veiw room was more like a pebble veiw...maybe the tide was low but it wasn’t a nice view at all! Very dissatisfied and disappointing. I asked to up grade to a pool villa and i was quoted $5000THB per night which was more than the price of booking that pool villa of the web!
Stayed 2 nights in Jun 2018
Response from Sattaya Kuraied Mr. on 10 Jun 2018
Dear Lenah Thank you very much for your review and apologise for your situation shortly than leave us that you're disappointed. we're very sorry for the price to upgrade different prices from the website because of some time OTAs is on promotion. We will do our best to exceed your expectations and make you feel welcome, upon your next visit to Koh Samui - please do return it's a great island and we wish to show off our upgraded services over the coming months. Best regards, Sattaya Kuraied Mr. Operation Manager

10/10 Excellent

Jon, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Khun Pong on 26 May 2018
Dear Jon Greeting from KC Hotel & Resort. We would like to thank you for you share an experience with KC Hotel & Resort. We hope your memories to stay with us is successful and professional service from our team. looking forward to seeing you again as soon Best Regards Sattaya Kuraied Mr. Operation Manager

6/10 Okay

Nicholas Choy, Malaysia

Liked: Cleanliness, staff & service
Nice Hotel Staff and Good Environment
I had stay in this hotel for 3nights, the location is not really good but there have a free shuttle to bring us to Chaweng town, about the hotel staff is excellent, they serve us very well and well communicate with us. Beside that, a little disappointed is the breakfast, the breakfast taste is just normal and choice of food is not rich enough. I hope that Kc Resort can improve this. other all should be no problem. overall nice hotel.
Stayed 3 nights in Mar 2018
Response from Thitaree B. on 1 Apr 2018
Dear Nicholas, Many thanks for your feedback after your recent stay in KC Resort, your valued comments will help us to improve our product and service. We have to serve you again in the sooner future. Best Regards, Management Team

10/10 Excellent

Jass, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with amazing sea views
We loved the hotel because of the views, the Pool was amazing with sea views. Staff was really nice and friendly.
Stayed 6 nights in Mar 2018
Response from Thitaree B. on 31 Mar 2018
Dear Jass, Many thanks for kind feedback on your recent stay and we hope to serve you again in the sooner future. Best regards, Management Team

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Ok but no 4 star experience!
The rooms had hair on the floor and it was a little run down could use some touch ups. My fiance thought it was ok but he works offshore and anything can be a step up from there. Lol.
Stayed 2 nights in Mar 2018
Response from Thitaree B. on 31 Mar 2018
Thank you very much for your kind valued comment to our further improvement, and will be more beware for the future. Best Regards Management Team

8/10 Good

Okeffe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice view of the ocean complementary breakfast is good, Thailand cuisine On the Main road , access to restaurant & markets Taxi right outside of hotel & cheaper than hotel prices No beach but have free shuttle that take guest to hotel affiliated with the hotel with a beach. Provides buggies (karts)to take u up the hill to rooms drinks are good Friendly & welcoming employees Gym has outdated equipment , some machines don’t work Pool have a beautiful view , nice overview of island Mopeds Rentals on-site Resort is Nice and quite Rooms are nice
Stayed 5 nights in Mar 2018
Response from Thitaree B. on 31 Mar 2018
Thank you very much for your kind valued comment to our further improvement, and will be more beware for the future. Best Regards Management Team

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view and nice rooms
Hotel is beautiful. Comfortable beds. Nice shower with good water pressure. Beautiful view. We only stayed one night so we didn’t go to the beach (we heard it was about a mile away) but the infinity pool was lovely, just like the photos show. The jacuzzis tubs on each of the balconies was an added bonus and the breakfast buffet was the best we saw our entire trip.
Stayed 1 night in Jan 2018
Response from Management Team on 15 Jan 2018
Thank you so much for your kind feedback after your recent stay in our KC Resort & Over Water Villas . We are very happy that you enjoyed your days with KC and hope to have you with us soon again. Best regards,

6/10 Okay

Sara, Cardiff

Disliked: Cleanliness, property conditions & facilities, room comfort
Ok hotel...not 5 stars, 4 at a push
I was expecting a lot more from this hotel but unfortunately we were left quite disappointed. It’s been given a 5 star rating but in my opinion the attention to detail just want there to make it worth 5 stars. When we arrived, there were stairs leading to reception but no one came to help us get the suitcases up the stairs. The room was quite small and there wasn’t any mirrors in it that I could use to do my hair etc. The TV system was dated and there weren’t any slippers and we only had two bath towels and no other types of towels. The cleaning of the room wasn’t great, we came back to the room one day to discover the hot tube on the balcony hadn’t been washed and when we rang to get someone to clean it, she just used a towel to do it. Things like when we used glasses in the room, they weren’t replaced with with clean ones. I found the breakfast room to be quite small and the service poor, it was a free for all to find a seat instead of being allocated one. The selection was limited and they often ran out of stuff. We booked a Christmas meal and you could tell it was something they put together last minute as they didn’t even send us a proper menu. There was no atmosphere in the restaurant and only about another 4 diners, they didn’t even play christmas music, they just had some random nursery rhymes on! The food was nice at least but would’ve rather had booked somewhere else. The positives are the views of the sea and the pool. The staff are friendly.
Stayed 5 nights in Dec 2017
Response from Management Team on 15 Jan 2018
Thank you very much for your kind valued comment to our further improvement, and will be more beware for the future . Best Regards

8/10 Good

Amo, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel... Excellent Staff
A nice hotel with very friendly and helpful staff. The hotel is about a 15 min walk to the center of Cheweng where there are many good bars and restaurant. The hotel is on a hill but the hotel does have golf buggies to take you up and down should you need it. The hotel could do with a fresh lick of paint just to re-fresh it a little, but nothing major :) The hotel also has a 'sister hotel' by the beach (KC Beach Resort) which you can use the facilities for free. A lovely hotel on the beach..... well worth a visit.
Stayed 3 nights in Aug 2017
Response from Management Team on 26 Aug 2017
Thank you very much for your kind valued comment to our further improvement, and will be more beware for the future and we do hope that this will not been ruin your perception KC Resort & Over Water Villas. Once again many thanks indeed for your kind value comment & information, look forward to serve you again in the future. Best Regards,

8/10 Good

traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view hotel
The hotel is on a mountain overlooking the sea and had rented a room with a private pool outside. Check in was no issues and staff was nice. When checking in first thing i noticed was the size and the rustic look of the room. Its huge-big enough for 2 families let alone 1. The other is the look. It has a rustic wooden look but has all the modern facilities- lots of wall sockets, dvd, pivoting tv, ect. It even had a class floor so you can view the pool as your looking down-how cool is that. The room staff came 2x a day to ask for cleaning. The outdoor deck had 2 individual beds where you can relax. Only negative was the army of mosquitoes that came out at night so you cant really enjoy it. Above you there was a canopy where you can electronically move up or down to protect you from the sun and rain. The actual facilities were quite nice, adequate gym and pool. Breakfast area had stunning views of island and food variety was no issue. Only negative I can think are the mosquitoes that come out at night and the proximity to everywhere. You must have transportation-rent a motorbike or car. If you don't, your left to the hotels schedule of dropping you off at the city. Great time overall
Stayed 5 nights in Aug 2017
Response from Management Team on 8 Aug 2017
Thank you very much for your kind valued comment to our further improvement, and will be more beware for the future and we do hope that this will not been ruin your perception KC Resort & Over Water Villas. Once again many thanks indeed for your kind value comment & information, look forward to serve you again in the future. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Thank you so much for your kind feedback after your recent stay in our KC Resort & Over Water Villas . We are very happy that you enjoyed your days with KC and hope to have you with us soon again. Best regards, Management Team

2/10 Terrible

Doctor , Dubai

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Was 5 stars in first day rating go down in the end
I was planning to give 5 stars rating Especially after welcome message from the hotel But after I reach the hotel and waited 4 hours for check in. Regardless I inform them I will reach at 10 am they just ignore any promise they make to me The flowers for my anniversary and the cake for my birthday That starts to upset me I was planning to extend even one week more stay but The next day the electricity in the room cut of at 3 am And regardless how many times I called for them to fix they only fix it at 10 am And yet not the aircon fixed and the room turn to be like an oven now For me if you ignore your promises I don't need to stay more I was staying in the overwater pool villa
Response from Khun Pong on 10 Jun 2018
Dear Guest On Behalf of KC Resort & Over Water Villas. My Name Is Sattaya Kuraied Mr. an Operation Manager on board 11 May 2018. Warmest Greeting to thank you so much for your kind feedback after your recent stay in our KC Resort & Over Water Villas. we care to response answers we'll improve and would like to presenting show off our a few months will be better professional service. We are very happy if you will come back to us again, Best regards Sattaya Kuraied Mr. Operation Manager

6/10 Okay

melissa, london

Liked: Cleanliness, staff & service
Decent hotel but nothing to write home about
Decent hotel. Housekeeping service is sub par. Located on hill which is inconvenient and drivers will charge extra to go up it. Taxi company used by hotel is very expensive, use cans off street instead. Breakfast is great
Response from Khun Pong on 10 Jun 2018
Dear Melissa On Behalf of KC Resort & Over Water Villas. My Name Is Sattaya Kuraied Mr. an Operation Manager on board 11 May 2018. Warmest Greeting to thank you so much for your kind feedback after your recent stay in our KC Resort & Over Water Villas. Thank you for your reviews from the year 2017 April. at the moment we have improved House keeping Mini-bar systems. we care to response answers we'll improve and would like to present show off our a few months will be better professional service. Please welcome back to us again, we're looking forward to seeing you soon Best regards Sattaya Kuraied Mr. Operation Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's Ok... Won't be back!
Nice on the outside but the hotel needs an overhaul. The place is run down and the rooms don't feel clean (mould in the shower and jacuzzi pumps, sticky floors, appliances and furniture breaking, bed linens torn up). Staff are friendly and the resort buggies/ drivers are a great addition given it's set on a hill. I wouldn't stay here again.
Response from Khun Pong on 10 Jun 2018
Dear Guest On Behalf of KC Resort & Over Water Villas. My Name Is Sattaya Kuraied Mr. an Operation Manager on board 11 May 2018. Warmest Greeting to thank you so much for your kind feedback after your recent stay in our KC Resort & Over Water Villas. Thank you for your reviews from April 2017. we would like to apologise for uncomfortable to stay at the moment we have improved with Holicare - room maintenance systems we care to answers and let you know we'll improve and would like to present show off our a few months will be better professional service. We are very happy if you will come back to us again, Best regards Sattaya Kuraied Mr. Operation Manager

10/10 Excellent

gomama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax, but not close to the beach.
This hotel is great, with a beautiful view. The pool is nice, and the rooms are large and clean. Breakfast is great, and we highly recommend the on-site cooking class. We did it (2 adults, 2 teens) and had a great time and a delicious meal. One drawback is the beach is not close. The shuttle runs at 10AM, 2, 4, and 6PM, and it is about a 10-15 minute jeepney ride. I think there are probably closer beaches, but most are hotel owned, and therefore not accessible. One suggestion would be to have more frequent shuttle runs, so guests could go and return with more convenience. Next time, we are going to stay at the beach.
Response from Management Team on 2 Apr 2017
Thank you so much for your kind feedback after your recent stay in our KC Resort & Over Water Villas . We are very happy that you enjoyed your days with KC and hope to have you with us soon again. Best regards, Management Team

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
Over priced hotel.
Hotel needs some major restoration. Rooms not so clean. I would suggest this hotel to no one.
Thank you very much for your kind valued comment to our further improvement, and will be more beware for the future and we do hope that this will not been ruin your perception KC Resort & Over Water Villas. Once again many thanks indeed for your kind value comment & information Best Regards, Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Luxury hotel with amazing view
If i travel again to this city i probably go back in this hotel
Response from Management Team on 2 Apr 2017
Thank you so much for your kind feedback after your recent stay in our KC Resort & Over Water Villas . We are very happy that you enjoyed your days with KC and hope to have you with us soon again. Best regards, Management Team

6/10 Okay

W, HK

Liked: Room comfort
Disliked: Staff & service
Staff attitude have to improve
I'm not happy of the staff's attitude Since I've booked different room in the hotel and have to check out before 2pm. It's good that the staff had called me for remind of the check out time and I've told them that I will check out before 2pm at 8am. After that I've received the 2nd call at 10am and said the new room its ready and we can check out now, and I answered the staff that I will check out at 2pm but not now. And after an hour they called us again and said there a guest will be arrive soon and said the new room its ready now. I told the staff again that I must check out before 2pm. However they keep calling the 4th time and it was just 12 noon and said a guest its waiting for the room. I was so angry and told the staff that it was the 4th times they've calling us and I've already told them that I would check out before 2pm and also I'm now packing my luggage and I felt so annoying that the hotels staff keep calling me. Funny that the staff said this is the normal procedure and she said they will keep calling customer even 5-6 times to remind for check out. Oh god, what kind of service they provide? I'm happy that they will call for remind check out time in the 1st/2nd call, but will felt annoying when calling the 3rd or even 4th time! Yes surely I won't recommend my friend to come to this hotel because of the poor service of the front desk (the girl who always wear white suit)
Response from Khun Pong on 10 Jun 2018
Dear Guest Greeting from KC Resort & Over Water Villas. On behalf of New Management of KC Resort & Over Water Villa.Thank you very much for your review us we'll improve as soon as possible. surely attitude service mind training We do apologize if this made you feel uncomfortable, We will do our best to exceed your expectations and make you feel welcome, upon your next visit to Koh Samui - please do return it's a great island and we wish to show off our upgraded services over the coming months. Best Regards Sattaya Kuraied Mr. Operation Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Okay
Didn't receive room upgrade regardless of gold medallion.
Response from Management Team on 2 Apr 2017
Thank you very much for your kind valued comment to our further improvement, and will be more beware for the future and we do hope that this will not been ruin your perception KC Resort & Over Water Villas. Once again many thanks indeed for your kind value comment & information, look forward to serve you again in the future. Best Regards, Management Team

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bit dated
We booked the villa over water which was a shame because it rained the whole which was inconvenient. The hotel is a bit dated and needs work. The reception staff were good but the rest of the staff struggled with English. We both got food poisoning while in Koh Samui and the manager went out of his way to make sure we were looked after.
Response from Khun Pong on 10 Jun 2018
Dear Paul Warmest Greeting from KC Resort & Over Water Villas. Thank you very much for your kind valued comment to our further improvement, at the moment we on doing English Skill training to our team members. Once again many thanks indeed for your kind value comment & information, looking forward to serving you again in the future. Best Regards Sattaya Kuraied Mr. Operation Manager