Fireplace

Reviews of Best Western Sevierville/Kodak Inn

2.5 out of 5
Best Western Sevierville/Kodak Inn
3385 Winfield Dunn Parkway, Kodak, TN

Reviews

7.6

Good

Rating 10 - Excellent. 397 out of 1005 reviews" "
Rating 8 - Good. 276 out of 1005 reviews" "
Rating 6 - Okay. 130 out of 1005 reviews" "
Rating 4 - Poor. 113 out of 1005 reviews" "
Rating 2 - Terrible. 89 out of 1005 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kaitlynn

Liked: Staff & service, amenities
I did enjoy my stay and would stay again in the future. I was in the area visiting a friend and the location was perfect for me. I was happily surprised there was a balcony although you cant smoke there. The room was large and spacious, bed was more comfy than OMNI Nashville the night before, and the tv had like 1000 channels which was nice for relaxing at night. I felt safe in the parking lot and in my room, even though the side door lock was busted so really anybody could enter if they tried and it was right next to the elevator. The property was mostly clean with a few dirty spots that were never cleaned during my 3 days there, like a sticky red liquid right outside the elevator for days. I used the pool one night. It is 24 hours which I LOVE. I prefer swimming at night and without kids in the pool. But the pool was cloudy and could have been skimmed. It was far from terrible and I showered after but I did think 'this could use some chemicals' while I was in it. Over all 8/10 for overall, but honestly for the price and location I will absolutely stay again. Maybe next time they will have just deep cleaned haha
Stayed 2 nights in Apr 2024
Response from Manager on 7 May 2024
Hello Kaitlynn, We appreciate your detailed review and are glad to hear you had an enjoyable stay overall, finding the location convenient and the room comfortable. Your feedback about the balcony, spacious room, and TV channels is valued. We take the safety and cleanliness of our property seriously and will address your observations accordingly. Your preference for the 24-hour pool is duly noted, and we will strive to ensure a more pristine experience for your next visit. We look forward to welcoming you back!

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Balonys are only on paring lot side, very bright lights.
Stayed 1 night in Mar 2024
Response from Manager on 23 Apr 2024
Hello Sarah,We appreciate your feedback on our location. Our team will consider your comments regarding balcony locations and lighting for future improvements. Thank you for bringing this to our attention.

4/10 Poor

Charlotte

Disliked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Manager on 3 Apr 2024
Hello Charlotte, We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us with any specific feedback about your experience so we can address any concerns you may have.

2/10 Terrible

Kristi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so dirty. The sheets and pillowcases stain. The breakfast area was disgusting. Garbage and good everywhere. No staff keeping up with the mess. If you like cleanliness, this isnt the place for you. It is also very noisy being so close to the expressway.
Stayed 3 nights in Mar 2024
Response from Manager on 31 Mar 2024
Hello Kristi,We are disappointed to hear about your experience at the hotel. We strive to meet our guests' expectations and regret that we fell short in this instance. Your feedback is valuable, and we encourage guests to bring any concerns to our attention during their stay for immediate resolution. We apologize for any inconvenience caused and welcome you to contact our management team directly to discuss your feedback further.

8/10 Good

August

Travelled with family
The property was nothing fancy but meet all of our needs
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello August, We are pleased to hear that our hotel met your needs during your stay. Providing a comfortable experience for our guests is our top priority. Should you have any further feedback or suggestions, please do not hesitate to reach out to our management team directly. Thank you for choosing to stay with us!

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice
Stayed 2 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello Brandon,We are pleased to hear that you enjoyed your stay with us. If you have any further feedback or questions, please do not hesitate to reach out to us. Your satisfaction is important to us and we value your input.

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boys liked that the pool was open 24 hours and it was heated
Stayed 3 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello Monica,We are delighted to hear that your boys enjoyed our 24-hour heated pool! We strive to provide a comfortable and enjoyable experience for all our guests. Thank you for sharing your positive feedback with us.

10/10 Excellent

Julie

Liked: Property conditions & facilities
Great customer service. Love the balcony.
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello Julie,We are delighted to hear that you enjoyed our customer service and the balcony during your stay. Your positive feedback is truly appreciated!

2/10 Terrible

Chris

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Would not stay here again. Tv didnt work and room keys tried 3 times then just switched are room. Picture are better than it really is
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello Chris, Thank you for taking the time to provide feedback on your recent stay. We apologize for any inconvenience you experienced with the TV and room keys. Your concerns have been noted and will be addressed internally. We appreciate your feedback and will continue working to provide the best possible experience for our guests.

10/10 Excellent

Kailyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay for price
I was pleased with checkin and how friendly staff was, I wasn't pleased with how muggy the room would get. No matter what we tried, nothing helped. The beds are comfy, but the blankets weren't very thick and full like most hotels. The bathroom walls had some things it looked like people had wiped on their but other than that the room was clean. Breakfast could be a lot better and it was an inconvenience that their was t a microwave. I would stay again for the price, but wish some updates would be made.
Stayed 3 nights in Feb 2024
Response from Manager on 13 Feb 2024
Hello Kailyn,Thank you for choosing our hotel and taking the time to provide feedback. We're glad to hear that our friendly staff made for a pleasant check-in experience. However, we apologize for any discomfort caused by the muggy room and unsatisfactory blankets. Our housekeeping team will be informed about the bathroom walls to address the issue. While we appreciate your understanding about the breakfast and lack of a microwave, we'll take your suggestions into consideration for future improvements. We look forward to accommodating you again.

10/10 Excellent

vito

Travelled with family
Everything was very good
Stayed 4 nights in Feb 2024
Response from Manager on 8 Feb 2024
Hello vito,Thank you for taking the time to share your positive experience with us. We are delighted to hear that everything during your stay was very good. Your kind words are greatly appreciated and we look forward to welcoming you back in the future.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front in clerk helpful very clean
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Hello Susan,Thank you for sharing your feedback on our helpful front desk staff and our cleanliness standards. We appreciate your positive comments and are glad you had a clean experience during your stay with us. We strive to provide excellent service and maintain a high level of cleanliness for all our guests.

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Could not get any local channels so we could not watch nfl football or the ball drop on New Year’s Eve.
Stayed 3 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello Susan,Thank you for sharing your experience with us. We apologize for any inconvenience you faced regarding the availability of local channels. We understand the importance of enjoying sports events and New Year's celebrations. We appreciate your feedback and will share it with our team for further improvement.

8/10 Good

Grover

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night stay the beds were comfortable, the breakfast was not that great and when I tried to check out I waited at the front desk for over 15 minutes and no one ever came to check me out.
Stayed 1 night in Dec 2023
Response from Manager on 1 Feb 2024
Hello Grover,We appreciate your feedback regarding the comfort of our beds during your stay. We apologize for any inconvenience you experienced during breakfast and your check-out process. We value your comments and will share them with our team for improvement. Should you have any further concerns, please reach out to our management directly. Thank you for your understanding.

2/10 Terrible

Kate

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Kate, We are sorry to hear that you did not have a satisfactory experience during your stay. We encourage you to reach out to our hotel directly with any specific feedback or concerns, so that we can address them accordingly. We value your opinion and would appreciate the opportunity to make it right for you.

10/10 Excellent

Meredith

Liked: Cleanliness, property conditions & facilities
Response from Manager on 9 Feb 2024
Hello Meredith,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Should you have any additional feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back for another excellent stay in the future!

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 1 night in Dec 2023
Response from Manager on 17 Dec 2023
Hello Deborah,We appreciate you choosing our hotel for your recent stay. If there is anything we can do to make your next visit even better, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon.

10/10 Excellent

Lillian S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was parking. People would park right in front of the doors for check in and block the whole entrance. Sometimes they would leave the car sitting there for the night, it was irritating to say the least.
Stayed 1 night in Dec 2023
Response from Manager on 6 Dec 2023
Hello Lillian S, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with parking. We appreciate you bringing this to our attention and will certainly address this matter with our team. We value your input and strive to provide a seamless experience for all our guests.

10/10 Excellent

Tiara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The stay was amazing. We had a suite and we were very impressed. The only bad thing I have to say is that they ran out of breakfast, but that was ok because we went next door to Flapjacks.
Stayed 2 nights in Dec 2023
Response from Manager on 7 Dec 2023
Hello Tiara,Thank you for taking the time to share your experience with us. We're thrilled to hear that you were impressed with your suite during your stay. We apologize for any inconvenience caused by the temporary shortage of breakfast options. We appreciate your understanding, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Peaceful stay
The staff was very high class for sure acted like they were better then everyone else. The room was gorgeous and so was the hotel itself.
Stayed 2 nights in Nov 2023
Response from Manager on 7 Dec 2023
Dear Guest,We appreciate your compliments regarding our beautiful hotel and the room you stayed in. Our staff is trained to provide a high level of service and professionalism to all guests. Thank you for your feedback and we hope to welcome you back in the future.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A nice place to stay for a quick stop on Thanksgiving weekend.
Stayed 1 night in Nov 2023
Response from Manager on 28 Nov 2023
Hello Steven,Thank you for choosing our hotel for your Thanksgiving weekend stop. We're glad to hear that you found our place nice. We hope you had a comfortable stay and we appreciate your feedback. If you have any further comments or suggestions, please feel free to reach out to us.

2/10 Terrible

Suzanne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had not been dusted or swept. The sheets were washed but stained terribly. The dust, hair and skin dander was very thick around the bed. No napkins at breakfast. Very unkept property. Will not stay there again.
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello Suzanne, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We strive to maintain high standards of cleanliness and your comments have been passed on to our housekeeping team for review. We appreciate your input and will use it to improve our services. We hope you will give us another opportunity to better meet your expectations in the future.

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness
Good location right off I-40 across from Bucee’s
Stayed 1 night in Nov 2023
Response from Manager on 7 Nov 2023
Hello Matthew,Thank you for choosing our hotel! We're glad our convenient location near Bucee's and I-40 made your stay more enjoyable. We appreciate your feedback and value your patronage.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay ,elevator needs to be marked its location is not marked .
Stayed 2 nights in Oct 2023
Response from Manager on 5 Nov 2023
Hello David,Thank you for your feedback and for choosing our hotel for your stay. We appreciate your comment about the elevator and will ensure that this is passed on to our team for further review. We apologize for any inconvenience caused and appreciate your understanding.

10/10 Excellent

DeAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on 4 Nov 2023
Hello DeAnn,Thank you for taking the time to leave us a positive review! We are thrilled to hear that you had a great experience during your stay. We strive to provide exceptional service and it's rewarding to know that we met your expectations. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Gracias
Stayed 2 nights in Oct 2023
Response from Manager on 2 Nov 2023
Hello Juan,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

4/10 Poor

Julie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The floor in our room was sticky. Carpet outside of room was dirty. Bathroom caulking was in need of repair. Eating area was also not clean. Overall bad experience for $250 a night.
Stayed 2 nights in Oct 2023
Response from Manager on 4 Nov 2023
Hello Julie, Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We appreciate your concerns and will share them with our team for immediate attention. We strive to provide a clean and comfortable environment and we apologize that we fell short on this occasion. We hope to have the opportunity to welcome you back in the future for a more satisfying experience.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Manager on 29 Oct 2023
Hello Brenda,Thank you so much for the fantastic rating! We are thrilled that you enjoyed your stay with us.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good
It was nicer than expected however very noisy. Outside doors even though they also had inside corridors. Staff great. Breakfast great.
Stayed 1 night in Oct 2023
Response from Manager on 25 Oct 2023
Hello John,We apologize for any inconvenience caused by the noise. We appreciate your positive feedback regarding our staff and breakfast. We hope to provide you with a more peaceful stay in the future.

10/10 Excellent

DUANE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No major issues, one person checking in folks...
Stayed 1 night in Oct 2023
Response from Manager on 26 Oct 2023
Hello DUANE,Thank you for your feedback. We highly appreciate your patience and apologize for any inconvenience caused. We will work towards improving our check-in process to ensure a smoother experience for our valued guests.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Hello Joshua,Thank you for your excellent rating! We are delighted to know that you had a wonderful experience at our hotel. We appreciate your feedback and look forward to welcoming you back soon.

10/10 Excellent

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Kevin checked us in on the evening of October 17th. He was quick to make us feel welcome during our stay.
Stayed 2 nights in Oct 2023
Response from Manager on 21 Oct 2023
Hello John,Thank you for your kind words about Kevin! We're glad he made you feel welcome during your stay.

6/10 Okay

James

Travelled with partner
Disliked: Staff & service, amenities
We had stained towels we swapped. Bed was hard
Stayed 3 nights in Oct 2023
Response from Manager on 21 Oct 2023
Hello James,We apologize for the inconvenience caused by the stained towels, and we appreciate your feedback regarding the bed. Your comments will be shared with the appropriate team for further improvement. Thank you for bringing this to our attention.

6/10 Okay

Melissa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Manager on 14 Oct 2023
Hello Melissa,Thank you for your exceptional rating! We are thrilled to have exceeded your expectations. Please let us know if there is anything else we can do to make your stay even more memorable.

10/10 Excellent

Brandi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 14 Oct 2023
Hello Brandi,Thank you so much for your extremely generous rating! We are thrilled to have exceeded your expectations during your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Dear Guest,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Danny

Liked: Cleanliness, property conditions & facilities
Good location from where I was interested in going
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Hi Danny,We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was VERY enjoyable. The breakfast that was served was only mediocre.
Stayed 3 nights in Sep 2023
Response from Manager on 7 Oct 2023
Hello Richard,Thank you for taking the time to share. We appreciate your feedback regarding our breakfast. Please do consider us again on your next visit to the area.

6/10 Okay

John

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Manager on 4 Oct 2023
Hello John,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience !
My stay was great. Everything about the motel was very good. I saw no downside to my stay.
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
HI Alan,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 14 Sept 2023
Hello Robert,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

10/10 Excellent

Lisa

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 13 Sept 2023
Hello Lisa,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Okay

Zach

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible host
Check in host was very rude . Talked to me like I was stupid. Do not appreciate someone being condescending. I will be staying elsewhere next time
Stayed 2 nights in Aug 2023
Response from Manager on 7 Sept 2023
Hello Zach, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
The girl charged me on my debit card for a whole extra day instead of the hold for damage after the room was already paid for it was already paid for prior to arrival
Stayed 1 night in Aug 2023
Response from Manager on 4 Sept 2023
Hello James, We are concerned to hear about the incorrect charges on your invoice; occurrences like this are very rare because we work within a highly-organized system that is designed to prevent such mishaps, and I regret to hear that this system failed you. We ask that you please call us so that we can discuss the matter with you right away.

10/10 Excellent

Libby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff, nice comfortable beds.
Stayed 2 nights in Aug 2023
Response from Manager on 29 Aug 2023
Hello Libby,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our staff. We appreciate you taking the time to share your experience.

10/10 Excellent

Donald

Stayed 1 night in Aug 2023
Response from Manager on 9 Sept 2023
Hello Donald,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

8/10 Good

max

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Manager on 15 Aug 2023
Hello max,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best on the Block
Marvelous decor. Really different and refreshing design.
Stayed 1 night in Aug 2023
Response from Manager on 10 Aug 2023
Hello Charles,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

6/10 Okay

Guisela

Liked: Staff & service
Breakfast was disappointing
Stayed 1 night in Aug 2023
Response from Manager on 8 Aug 2023
Hello Guisela,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our breakfast. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 Excellent

Kendall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind, helpful, and efficent. The facility is to be as expected for the price range. Perfect choice for a large family just staying one night.
Stayed 1 night in Aug 2023
Response from Manager on 8 Aug 2023
Hello Kendall,We appreciate your rating of our hotel and the feedback you have shared pertaining to our staff and also our price. We hope to see you again in the future.