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Reviews of Jem Valley

3.5 out of 5
Jem Valley
Pachamarathu Vodai, Shanmugapuram, Naidupuram, Kodaikanal, Tamil Nadu

Reviews

8.0

Very good

Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 2 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 0 out of 2 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

8/10 Good

DEEPAK, Chennai

Disliked: Property conditions & facilities
Not A good stay - Poor Restaurant service
We went to the hotel as a family trip on 01.06.2018 to 03.06.2018 We were a group of 10 Adults and 4 Children Hotel was 3.6 Km Very Steep Narrow Hill road If u go by Tempo traveller you will not be able to reach your Room Directly You have to stop near the reception from there you have to walk approx 1 kilometer 45 Degree very steep hill road to reach your room If Old age people of people or people who are not able to walk long distance please do not opt this resort Service in the Restaurant was very very poor Day 1: we called the reception when we started from Dindigul for providing Lunch on 01.06.2018. They said that they will provide Meals. once again i called the reception once we reached Kodaikanal Town to reconfirm the Lunch as there where no hotels nearby. I called them 3 times. they said they will provide us meals. But when we reached the Jem Valley Resort there was no food. For 10 Adults they provided 6 Bowls of Plain Rice and 3 Bowls of Sambar and 3 Bowls of Potato. After waiting for 1 hour in the restaurant they said there was no food and i will take another half an hour... so we walked away from the restaurant and decided not to eat. We where a group of 14 members (6 Senior citizens , 4 Adults and 4 Kids of age 3,4.7) Day 1 was horrible without proper lunch Day 2: After our sight seeing the resort did not provide a cab service from the Hotel reception to the room as we were a group of 14 members (6 Senior citizens , 4 Adults and 4 Kids of age 3,4.7)
Stayed 2 nights in Jun 2018
Response from Ajay on 10 Jun 2018
Thank you for choosing to holiday with us. We appreciate your taking the time to share your review of our hotel. We are very sorry to be recipients of such a Naative rating, thank you! At Jem Valley, we will take necessary steps to rectify the issues and we assure it will not happen again seek to bring together the best of hospitality and nature at our strategically located Hotel. we will take great pride in rolling out the red carpet to pamper our guests and we are delighted you experience that we will takeover all the service concern, We hope you choose to stay with us again so that we can pamper you again in the Jem valley way! Replied by Jem (Hotel Manager)

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Comfortable & Nice
Stayed 2 nights in May 2018
Response from Ajay on 10 Jun 2018
Thank you for choosing to holiday with us. We appreciate your taking the time to share your review of our hotel. We are glad to be recipients of such a positive rating, thank you! At Jem Valley, we seek to bring together the best of hospitality and nature at our strategically located Hotel. Thank you for commending our Service standard. we will take great pride in rolling out the red carpet to pamper our guests and we are delighted you experience that we will takeover all the service concern, We hope you choose to stay with us again so that we can pamper you again in the Jem valley way! Replied by Jem (Hotel Manager)