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Reviews of Knysna Herons Guest House

3 out of 5
Knysna Herons Guest House
11 Herons Way, Lower Old Place, Knysna, Western Cape

Reviews

8.0

Very good

Rating 10 - Excellent. 11 out of 27 reviews" "
Rating 8 - Good. 7 out of 27 reviews" "
Rating 6 - Okay. 6 out of 27 reviews" "
Rating 4 - Poor. 3 out of 27 reviews" "
Rating 2 - Terrible. 0 out of 27 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

LETICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place to stay in capetown
Greate place and location. You get more for the money you.pay

4/10 Poor

SL McNee

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
A Definite Dissappointment.
We booked a b&b per the promotion but were told on arrival it was bed only. Manager did provide breakfast on first morning. Bed was awful, manager claimed it had new matress but it was very obviously not. Room lighting was poor, not possible to read by it. Very noisy due to many barking dogs and large bus engine started up at about 3:30 am close by.. At least the toilet facilities were acceptable but the sliding door came off rail. Fridge froze all food solid overnight. They did change our frozen fruit salad though. Huge and dangerous step up to access room.
Response from Quintin on 21 Mar 2017
Good Day The promotion for the cheapest room is ROOM ONLY, although breakfast can be ordered in advance. The bed are brand new and the slip can be show as proof of the above. We can not control the neighborhood dogs unfortunately. Also our guests have the freedom once checked in to come and go at their leisure, some prefer to leave at the crack of dawn as to drive very far distances the next day. The step is standard legal size

10/10 Excellent

Clair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and beautifully styled guest house
Knysna is always worth a visit. Herons Guest House was a perfect, private and peaceful place to rest our heads.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Amreesh, Mauritius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice...na
Wonderful place to stop over or even to spend a whole week. Nice welcome from Robert and really enjoyed the place, clean and quiet!
Response from General Manager on 17 Oct 2016
Nica Na indeed

8/10 Good

Leslie, Mitchell's Plain Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at Herons Guest House
We came to relax and that is exactly what we did .Found the location to be ideal.Robert the manager was very hospitable and we really appreciated it. We would definitely stay there again.
Response from Quintin on 2 Jul 2016
thank you ever so much for the amazing comment. we appreciate good remarks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Great host. Very knowledgeable. Clean and tidy unit. Well serviced.
Response from quintin on 14 Aug 2016
thank you for the review we glad you enjoyed

6/10 Okay

VUYO

Disliked: Room comfort
We were staying at the bottom room, there was lot of noise foot steps from above and we ended up not to sleep at all the first day. The bed we slept on was so hard it is really needs to be changed.Not to mention the toilet seat..very old has dirty marks and stains. I had to shorten my days for 2days instead of 3.
Response from Quintin on 6 Jun 2015
Good Day Vuyo Thank you for your comment, We have taken all these into mind and changed the toilet seats and we are in the progress of looking at the noise levels as we are a wooden house there are creeks and cracks as any wood would be, However we are trying our best to get this sorted out ASAP

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Misleading advertising
The advert says that rooms are airconditioned, ours certainly was not. The domestic helper told us none of the rooms are airconditioned. The heat was stiffling and we had to make do with a fan which did absolutely nothing. We booked for a family of four, when we got there we were told that they had no four sleeper rooms. The manager/owner said that he noticed that the reservation was for a four sleeper but as it said we had kids he did not "bother" to let us know. Both the kids had to sleep on the most uncomfortable roll out beds.the white bedding was so discoloured it looked grey. when we asked for pool towels we were given 2, thats all they had to spare. the owner said it was preferable if we used our own if we had them. Who carries their own towels on holiday? At the rate we paid it was an absolute waste of money.
Response from Quintin on 6 Jun 2015
Good Day We thank you for the valid response, The Guest House now has Full Air cons Oyster Catcher, Hoopoe, Guineafowl, Herons are full AC. We now have all the pool towels at the pool for use and our bedding has been changed. We apologies that the ex manager informed you about bring your own Towels. However much needed improvements have been put in place to up date and change

4/10 Poor

Barbara, South Africa

Disliked: Cleanliness, property conditions & facilities, room comfort
The family room allocated to us was sub standard. We had to duck our heads to get into the basement room and could not walk under a light fitting without hitting our heads. The linen was old and stained. We did however receive a very warm and friendly welcome.
Response from Quintin on 22 Aug 2015
Hi Barbara Thank you for your comment as new management we have repainted the house, moved lights around and our bedding is getting a better clean and new ones implemented. Thank you for the review it assists us to grow

6/10 Okay

Tim

Liked: Staff & service
Disliked: Cleanliness
Nice enough for price
Nice, quiet neighborhood, residential. Nice host. Room itself was the only disappointing part.
Response from Quintin on 18 Jun 2015
Thank you for your comments, as new management we have upgraded the rooms and the entire house has a fresh coat of paint and looking stunning again

6/10 Okay

JEAN FRANCOIS

Liked: Cleanliness
A reserver si il n'y a pas d'autre disponibilite
Literie tres moyenne avec drap house dechire.
Stayed 1 night in Aug 2019
Response from Mandy on 14 Aug 2019
Thank you for your feedback. I have personally checked the bedding in all three rooms you stayed in and not one item is torn. I am sorry you felt that you couldn't mention this while you were here so I could have seen first hand what the problem was. We hope the rest of your trip in South Africa was most enjoyable! The Heron's Team

10/10 Excellent

AMANDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

roland

Liked: Cleanliness
Ensemble voreect
sejour sympa malgré la météo contraire ( pluie , vent) Grande chambre pour 4 avec cuisinette et petite salle de bain mais plutôt sombre Probleme de coupure d électricité avec la pluie pas top. La meme chose en été sans doute une autre vision .
Stayed 2 nights in Aug 2017

8/10 Good

Augusto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom custo benefício
Na chegada toquei a campainha conforme indicado o interfone aparentemente não funcionava e demorou para aparecer uma funcionária para me atender, abrindo o portão. O estabelecimento fica em um lote com bastante desnível e a rua fica acima. Eles possuem vagas para estacionamento interno e fornecem o controle do portão juntamente com a chave do apartamento. O quarto é bom, mas a porta ficava prendendo na madeira abaixo, o que torna difícil abrir e fechar a mesma. A localização é razoável, ficando cerca de 2 km da região com maior quantidade de restaurantes e a 4 km de outra grande atração, The Heads. O café da manhã não estava incluso e solicitam 24h de antecedência para solicitar, acabei não usando esse serviço. De qualquer maneira é um bom custo X benefício

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
komfortables B&B
Der Besitzer hat uns sehr freundlich empfangen und über Unternehmungen informiert. Es gab ein gutes Frühstück in einem sehr stilvoll eingerichteten Raum. Das Haus lag in einer gepflegten, sicheren Umgebung. Wir würden es sofort wiieder wählen und können es jedem empfehlen.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Odpovídající
Pokojík velmi malý, vhodný opravdu jen na přespání. Interiér budovy nově a velmi vkusně zařízen, dobrá snídaně.
Response from General Manager on 14 Aug 2016
Our Small Double is small and the great price comes with that. but we glad you noticed our fresh new look

8/10 Good

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Bernhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Aurelie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
dans un cadre reposant
Bel endroit, propre et bien tenu. Attention, impossibilité de prendre le petit déjeuner si vous ne l'avez pas réservé à l'avance.
Response from General Manager on 14 Aug 2016
thank you for the review, Our breakfasts are prepared fresh for the guests who have advised so we can keep the freshness and quality to 100%

10/10 Excellent

Rigmor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

NEDELEC, REUNION

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tranquilité et amabilité du propriétaire
très bon endroit dans un cadre zen et KNYSNA fantastique. Très bonne escale entre la route des vins et Durban. En plus sur la route des fleurs.
Response from General Manager on 14 Aug 2016
glad you enjoyed your stay with us

8/10 Good

Allan, Staffanstorp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trevligt hotell
Vänligt bemötande. Fin frukost. Bra information om saker att göra.
Response from quintin on 14 Aug 2016
We glad you enjoyed our breakfast

10/10 Excellent

Finn M., Aalborg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guest house Knysna
Very friendly and personal treatment. Can only recommed it for others to use.