All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Lauren, Guest Service Manager on 13 May 2024
Mykola, thank you for taking the time to review your stay with us. We are so glad you enjoyed a comfortable and quiet stay with us in the Heart of Downtown Knoxville. We hope to host you again in the future!
Response from Lauren, Guest Service Manager on 2 May 2024
David, thank you for choosing to stay with us! We are glad you enjoyed our property and our convenient location in Downtown Knoxville. We look forward to the opportunity to host you again in the future!
Downtown properties are challenging for some needs and great for others. Staff very helpful and friendly.
Timothy
Stayed 1 night in May 2024
Response from Lauren, Guest Service Manager on 2 May 2024
Timothy, thank you for choosing to stay with us at the Courtyard. We completely understand the pros and cons of staying in a Downtown location. Nonetheless, we are glad you enjoyed an excellent stay with us!
Response from Lauren, Guest Service Manager on 26 Apr 2024
Crystal, thank you for taking the time to review your stay with us. We appreciate your positive feedback and it has been shared with the front desk team! We hope to welcome you again when your travels bring you back to Knoxville.
Response from Lauren, Guest Service Manager on 22 Apr 2024
Robert, thank you for taking the time to review your stay with us. I understand that, per your review, there are improvements to be made among a couple of departments to push your expectations from good to exceptional. Your review will be discussed with our team, as we are always striving to impress our guests. We hope to have the opportunity to host you again in the future!
The room was excellent. From the massager shower head to the really comfortable bed to the Keurig machine. Food in the Bistro was really good and the Bloody Mary top notch. The one thing I didn't like, was the surrounding one-way streets. My GPS kept getting street names wrong and I kept getting lost. But, because the hotrl wasso nice and comfy, I'm willing to overlook the one-ways.
Teri
Stayed 2 nights in Apr 2024
Response from Lauren, Guest Service Manager on 8 Apr 2024
Teri, your thoughtful feedback means the world to our hospitality team. We love that you enjoyed all the little details in your room. And, your compliments to our Bistro team will certainly be shared and celebrated! We understand that the one-way road of State street can be confusing, but fortunately our entrance on Church Ave is a two way road. We appreciate your time and hope to see you again in the future!
Response from Lauren, Guest Service Manager on 8 Apr 2024
Sara, we are disappointed that you did not like our convenient location in Downtown Knoxville, in walking distance to local restaurants, shops, and urban attractions. Otherwise, we are so glad you enjoyed our property and the amenities we offer. Thank you for your time!
6/10 Okay
John
Travelled with partner
17 Mar 2024
Liked: Amenities
Location to downtown
John
Stayed 4 nights in Mar 2024
Response from Lauren, Guest Service Manager on 22 Mar 2024
John. Thank you for taking the time to review your stay with us. I understand that we did not meet your expectations in certain areas. We do take our guest feedback seriously and it will be discussed with our team. We hope to have the opportunity to host you again to make your next stay with us in Knoxville exceptional!
4/10 Poor
Joseph
Travelled with partner
15 Mar 2024
Liked: Cleanliness
Staff was not friendly. Restaurant was not welcoming and food was not good. Room was small and overcrowded. I expected a 4 star hotel and it was 2.
Joseph
Stayed 1 night in Mar 2024
Response from Lauren, Guest Service Manager on 15 Mar 2024
Joseph, We do apologize that we fell short of your expectations during your stay. I have shared your feedback with the food & beverage manager to identify areas for improvement. We are a select service brand, so our offerings do differ from luxury properties. Thank you for your time.
Response from Lauren, Guest Service Manager on 10 Mar 2024
Thank you for taking the time to review your stay with us. We appreciate your positive review and we hope to have the opportunity to host you again in the future!
Everything was extremely clean, staff was super clean, staff was helpful and friendly.
Kelli
Stayed 1 night in Mar 2024
Response from Lauren, Guest Service Manager on 3 Mar 2024
Kelli, thank you for choosing to stay with us! We are so glad you enjoyed your stay. Your thoughtful review has been shared with our team. We hope to have the opportunity to host you again in the future!
Response from Lauren, Guest Service Manager on 19 Feb 2024
Margaret, thank you for choosing to stay with us at the Courtyard. We appreciate your review and hope to have the opportunity to host you again to make your next stay absolutely exceptional.
We are supposed to have a river view but all we see is buildings.
Tebbi
Stayed 1 night in Feb 2024
Response from Lauren, Guest Service Manager on 14 Feb 2024
Tebbi, thank you for choosing to stay with us at the Courtyard. We do apologize for not accommodating a review view. We are not adjacent to the river bank, so we can only offer partial views. We hope to have the opportunity to host you again in the future so we can get you a higher up floor with a better view of the Tennessee River.
The hotel was clean and the room comfortable. The area around the hotel was nice as well.
Michael
Stayed 1 night in Feb 2024
Response from Lauren, Guest Service Manager on 12 Feb 2024
Michael, thank you for choosing to stay with us at the Courtyard. We are glad you enjoyed a comfortable and convenient hotel stay with us in Knoxville. We hope to have the opportunity to host you again in the future!
Very clean, very nice staff, and appreciate that they had security making regular rounds. Would highly recommend and would definitely stay again.
Starr
Stayed 1 night in Feb 2024
Response from Lauren, Guest Service Manager on 11 Feb 2024
Starr, thank you for taking the time to review your stay with us at the Courtyard. We are so glad you felt comfortable and safe during your stay with us! We look forward to hosting you again in the future.
Natasha at the front desk was fantastic!
The road noise and people heard in the parking lot at night was a little much (if you have a room over the parking lot).
Cleanliness and comfort were good other than that.
Brandi
Stayed 1 night in Feb 2024
Response from Lauren, Guest Service Manager on 8 Feb 2024
Brandi, thank you for your review! Your feedback has been shared with Natasha. As for the outdoor noise, I do apologize that you were disturbed. I am grateful you enjoyed a comfortable stay otherwise. We hope to host you again, on a quieter area of our property!
Response from Lauren, Guest Service Manager on 7 Feb 2024
Thank you for choosing to stay with us at the Courtyard Residence Inn. We appreciate your kind review!
10/10 Excellent
Matthew
5 Feb 2024
Matthew
Stayed 1 night in Feb 2024
Response from Lauren, Guest Service Manager on 22 Mar 2024
Matthew, Thank you for taking the time to review your stay with us. We are so glad you enjoyed your hotel experience in Downtown Knoxville, and we hope to host you again soon!
10/10 Excellent
Justin
28 Jan 2024
Justin
Stayed 1 night in Jan 2024
Response from Lauren, Guest Service Manager on 22 Mar 2024
Thank you for taking the time to review your stay with us. We are so glad you enjoyed your hotel experience in Downtown Knoxville, and we hope to host you again soon!
This hotel is the perfect location. The staff was friendly and super helpful. We loved our stay and decided to stay another night.
Chantel
Stayed 1 night in Jan 2024
Response from Lauren, Guest Service Manager on 26 Jan 2024
Chantel, thank you so much for choosing to stay with us! We love that you enjoyed your stay and decided to extend your time with us. We hope to have the opportunity to host you again in the future!
Response from Lauren, Guest Service Manager on 22 Jan 2024
Emily, thank you for choosing to stay with us! We appreciate your kind review and we hope to have the opportunity to host you again in the future.
8/10 Good
Ashley Dean
18 Jan 2024
Ashley Dean
Stayed 2 nights in Jan 2024
Response from Lauren, Guest Service Manager on 7 Feb 2024
Thank you for choosing to stay with us at the Courtyard Residence Inn. We appreciate your review and we hope to have the opportunity to host you in the future to make your next stay exceptional.
The location is great for accessing downtown activities. The parking is expensive and there is free parking one block away.
Aaron
Stayed 1 night in Dec 2023
Response from Lauren, Guest Service Manager on 4 Jan 2024
Aaron, thank you for taking the time to leave feedback on your stay with us at the Courtyard. We hope to host you again in the future to make your next stay exceptional.
Response from Lauren, Guest Service Manager on 4 Jan 2024
Geunbae, thank you for reviewing your stay with us at the Courtyard! We are so glad you enjoyed your experience with us and we hope to have the opportunity to host you again in the future.
4/10 Poor
Vanessa
Travelled with family
1 Jan 2024
Disliked: Amenities
I was under the impression when I booked my reservation that we had Continental breakfast. The staff at the front desk was not very helpful and did not seem care.
Vanessa
Stayed 1 night in Dec 2023
Response from Lauren, Guest Service Manager on 4 Jan 2024
Vanessa, we appreciate the feedback on your stay with us at the Courtyard. We apologize for the miscommunication on breakfast and I will touch base with my team on this situation. Thank you.
Beautiful view of downtown Knoxville; cute, clean, comfortable room...
Didn't like having to pay $23 for parking (in a garage under the hotel) and not being informed of that ahead of time
Daniela
Stayed 1 night in Dec 2023
Response from Lauren, Guest Service Manager on 4 Jan 2024
Daniela, thank you for providing feedback on your stay with us. We are glad you enjoyed your experience at our downtown hotel. We apologize if we lacked communication on the parking during your check-in. We hope to have the opportunity to host you again in the future to make your next stay absolutely exceptional!
Great hotel, super clean, modern and comfortable. A 3 minute walk to the Tennessee Theater.
Verified traveller
Stayed 1 night in Dec 2023
Response from Lauren, Guest Service Manager on 25 Dec 2023
Thank you for choosing to stay with us at the Courtyard! We are so glad you enjoyed your stay and that you had an easy walk to see a show. Happy Holidays!
10/10 Excellent
Tim
23 Dec 2023
Tim
Stayed 1 night in Dec 2023
Response from Lauren, Guest Service Manager on 22 Jan 2024
Tim, thank you for choosing to stay with us! We appreciate your kind review and we hope to have the opportunity to host you again in the future.
Response from Lauren, Guest Service Manager on 8 Dec 2023
Jeanne, thank you for choosing to stay with us and we are so grateful you enjoyed your stay! We hope to have the opportunity to host you again in the future. Cheers!
Response from Lauren, Guest Service Manager on 8 Dec 2023
Jaclyn, Thank you for choosing to stay with us at the Courtyard. We are so glad you enjoyed your stay with us! We hope to have the opportunity to host you again in the future. Sincerely,
Tight parking. Got in the shower to discover there wasn’t any body wash, shampoo or conditioner. Called the front & they brought it right up!
Heidi
Stayed 1 night in Dec 2023
Response from Lauren, Guest Service Manager on 8 Dec 2023
Heidi, thank you for choosing to stay with us at the Courtyard. We sincerely apologize that the containers were empty in your room! I am glad we got the items sent up promptly to you. We hope to have the opportunity to host you again and to make your next stay exceptional.
Staff was fantastic and very accommodating. Will definitely stay here again.
Matt
Stayed 1 night in Nov 2023
Response from Lauren, Guest Service Manager on 28 Nov 2023
Dear Matt, thank you for choosing to stay with us at the Courtyard! I have shared your kind words with our team. We look forward to hosting you in the future!
Property seems new or updated! Nice hot shower! Comfortable bed! Air conditioning. Close proximity to town square/downtown area. Friendly service! Colton checked us in and he was knowledgeable, smiling, welcoming, accommodating, provided us with excellent customer service!
STEVE
Stayed 1 night in Nov 2023
Response from Lauren, Guest Service Manager on 28 Nov 2023
Dear Steve, thank you for choosing to stay with us at the Courtyard. Our hotel was built from the ground up and opened in 2019. We are happy we can provide our guests with a stay right in the heart of Knoxville. I have shared your words with Colton, as we are grateful to have him on our team!
10/10 Excellent
kaylee
26 Nov 2023
Very good service
kaylee
Stayed 1 night in Nov 2023
Response from Lauren, Guest Service Manager on 28 Nov 2023
Dear Kaylee, thank you for choosing to stay with us at the Courtyard! I have shared your kind words with our team. We hope to have the opportunity to host you in the future!
Our check in was super smooth and we loved our front desk attendant! The room was spacious and clean and we all slept great. Great location, walkable to tons of things downtown. Highly recommend!
Caroline
Stayed 1 night in Nov 2023
Response from Lauren, Guest Service Manager on 18 Nov 2023
Caroline, thank you for staying with us at the Courtyard. We are so grateful you loved your stay! I am sharing your feedback with our front desk team and housekeeping team members. We hope to host you again when your travels bring you back to Knoxville!
Great location for a show at the Tennessee Theater.
Ben
Stayed 1 night in Nov 2023
Response from Lauren, Guest Service Manager on 13 Nov 2023
Ben, thanks for reviewing your stay with us! We love the photo, and we love that you all enjoyed your stay with us at the Courtyard in Downtown Knoxville.
6/10 Okay
Jenni
3 Nov 2023
Jenni
Stayed 2 nights in Oct 2023
Response from Lauren, Guest Service Manager on 5 Nov 2023
Jenni, thank you for taking the time to review your stay with us. I understand that we did not fulfill your expectations for your hotel experience. If you'd like, please reach out to me or the property to discuss what we could have improved upon. I appreciate your time.
Response from Lauren, Guest Service Manager on 4 Nov 2023
Charles, We sincerely appreciate the time you took to review your stay with us at the Courtyard! I will be sure to share your kind review with the housekeeping team. We love that we can offer our guests accommodations in the heart of Downtown Knoxville. We hope to have the opportunity to host you again in the future!
Response from Lauren, Guest Service Manager on 4 Nov 2023
Ana, Thank you for choosing to stay with us at the Courtyard. Along with breakfast for purchase in the Bistro, we do offer the option for Courtyard guests to purchase Residence Inn breakfast at a cost of 10 per person. You may also book on the Residence Inn side of our dual property which does include breakfast. We hope to have the opportunity to host you again!
Very nice place and the customer service was great
Tajuana
Stayed 1 night in Oct 2023
Response from Lauren, Guest Service Manager on 30 Oct 2023
Tijuana, thank you for choosing to stay with us at the Courtyard! We appreciate the kind review and we will be sure to share your words with the team. We look forward to the opportunity to host you again in the future!
We enjoyed our stay here as much as any of the many other hotels and rentals we have used in downtown Knoxville. It was very close to both of our event venues as well as numerous food and drink choices. Caveat: The convenience of location and on site parking should be balanced with the parking cost. $55 with tax for 2 nights is high compared with other facilities that are also good locations to downtown. Staff are personable and efficient.
Tom
Stayed 2 nights in Oct 2023
Response from Lauren, Guest Service Manager on 29 Oct 2023
Tom, thank you for taking the time to review your stay with us at the Courtyard. We love the accessible location that we can offer to our guests! I will be sure to also share your kind words with the team. As for our parking, we own our garage and keep our rates in par with other hotels in the Downtown area. We hope you can understand, as we hope to host you again when your travels bring you back to Knoxville.
8/10 Good
Imad
27 Oct 2023
Imad
Stayed 1 night in Oct 2023
Response from Lauren, Guest Service Manager on 18 Nov 2023
Imad, thank you for reviewing you stay with us at the Courtyard! We hope to have the opportunity to host you in the future to make your stay excellent.
8/10 Good
Lois
18 Oct 2023
Lois
Stayed 1 night in Oct 2023
Response from Lauren, Guest Service Manager on 13 Nov 2023
Lois, thank you for reviewing your stay with us. We are glad you enjoyed your time here in Downtown Knoxville at the Courtyard. We hope to host you again to make your stay exceptional.
Response from Lauren, Guest Service Manager on 17 Oct 2023
Jennifer, thank you for choosing to stay with us at the Courtyard. We love how convenient our hotel is to downtown for our guests! We hope to host you again in the future for another great stay.
10/10 Excellent
Jonathan, Chapel Hill
16 Oct 2023
Jonathan
Stayed 1 night in Oct 2023
Response from Lauren, Guest Service Manager on 5 Nov 2023
Jonathon, thank you for choosing to stay with us at the Courtyard! Your review is valuable and we are grateful you enjoyed the hotel and the guest experiences we provided during your stay. We hope to host you again in the future when your travels bring you back to Knoxville.
Response from Lauren, Guest Service Manager on 17 Oct 2023
Kurt, Thank you for reviewing your stay with us at the Courtyard Downtown Knoxville. We hope to host you again in the future when your travels bring you back to Knoxville.
This hotel was located in a great location for downtown Knoxville. The staff was friendly and very helpful. Would stay here again!
Sonya
Stayed 2 nights in Oct 2023
Response from Lauren, Guest Service Manager on 13 Oct 2023
Sonya, Thank you for choosing to stay with us in Downtown Knoxville! We appreciate your kind review and I will be sure to share it with the team. We look forward to hosting you again in the future!
Response from Lauren, Guest Service Manager on 10 Oct 2023
Roy, thank you for staying with us at the Courtyard Downtown Knoxville. We are grateful you enjoyed your stay and hope to host you again in the future!
Response from Lauren, Guest Service Manager on 9 Oct 2023
Richard, thank you for choosing to stay with us at the Courtyard Downtown Knoxville. We appreciate your review, and hope to welcome you back to Knoxville in the future!