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Reviews of Hotel Kinder Express Near Coushatta Resort

2.5 out of 5
Hotel Kinder Express Near Coushatta Resort
11750 Highway 165, Kinder, LA

Reviews

5.4
Rating 10 - Excellent. 79 out of 689 reviews" "
Rating 8 - Good. 134 out of 689 reviews" "
Rating 6 - Okay. 157 out of 689 reviews" "
Rating 4 - Poor. 131 out of 689 reviews" "
Rating 2 - Terrible. 188 out of 689 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Tamara

Disliked: Cleanliness, staff & service
Stayed 7 nights in Sep 2020

4/10 Poor

Marycela

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel had extensive damage from the storm that went through in the weeks prior. Unfortunately that left the hotel with a pretty bad smell. The hotel just looked unsafe but was the only option we had so we stayed. So much was dingy and dirty the lamp shades were full of rust, the carpets felt wet, there was just a lot going on amd not in a good way.
Stayed 1 night in Sep 2020

2/10 Terrible

Norbert

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed customer.
No tv, pool was very dirty and green, room was ok. House cleaning didnt clean bathtub, leave enough towels for 2. There was trash, beer cans every where, all trash cans over filled. Lots of construction going on. I understand damage from the storm, but they should not charge full rate, or offer another stay.
Stayed 2 nights in Sep 2020

2/10 Terrible

Kathy

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Brenna

Disliked: Property conditions & facilities, room comfort
A person has to go into this with the understanding that some parts of this state were effected by hurricane laura. This hotel has wind and water damage so know that when booking. It is very close to the casino which was our reason for staying there but don't expect much from this hotel in it's currently state.
Stayed 1 night in Sep 2020

4/10 Poor

Mona, Lake Charles, Louisiana

Travelled with family, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Made a reservation for this property and had a confirmation number. When I arrived at the property they had no available rooms. This was horrible since I had no place to live after Hurricane Laura.
Stayed 8 nights in Sep 2020

2/10 Terrible

Darla, Houston

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pisser! Took my reservation 10 days earlier, but when I showed up at 10:30 p.m. after a 4 hour drive to come help with clean up in the area, I was told "No rooms! We cancelled everything!" WTH?!
Stayed 1 night in Sep 2020

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
fustrated
I was already in lake Charles 2 hours before check in its a 5 hour drive from home. Got message that our reservation was canceled so we had to go back home. I think if we have to cancel 24 hours in advance they should give us advance notice also.
Stayed 1 night in Sep 2020

2/10 Terrible

GraceRangel, Cypress Texas

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Didn't stay. No one mentioned that the hotel was closed. I got the confirmation so I headed to the hotel unaware that it was closed. Drove3 3 hours to find out it was close. Not a happy oerson.
Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2020

2/10 Terrible

Jim, Mobile Al

Business traveller
Closed when I arrived that evening. No email or phone call. Orbitz was unable to locate another room anywhere within two hour drive. I slept in my truck.
Stayed 4 nights in Aug 2020

4/10 Poor

Ruben

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 1 night in Aug 2020

6/10 Okay

Jeanette

Disliked: Staff & service
Stayed 1 night in Aug 2020

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2020

2/10 Terrible

Dd, Homestead florida

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Had to pay extra on room. On CheapTickets said another price and was charged additional charges.
Stayed 1 night in Aug 2020

6/10 Okay

JM, Dallast, TX

Disliked: Amenities, property conditions & facilities
You'd think that being next door to a casino that they'd take better care of the property. I understand the "get what you pay for" mentality, but my door handle was broken, the ceiling above the shower was falling down, and the carpet looks like it hasn't been changed out in over 20 years. Also, the doors aren't very good as keeping noise out. Since it's next to a casino, people come in and out all hours of the night and make a lot of noise that wakes you up constantly throughout the night.
Stayed 2 nights in Aug 2020

4/10 Poor

Garret

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean very friendly answer any questoins we had
Stayed 1 night in Aug 2020

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

4/10 Poor

Gary

Disliked: Cleanliness, property conditions & facilities, room comfort
I was charged twice
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2020

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
If ya like dirty floors this is your place
Dirty floors
Stayed 1 night in Jul 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Days inn kinder is my favorite hotel in kinder. Staff is always helpful and rooms are very clean. They really go over and beyond and it makes me feel safe and comfortable there. Days inn you are the best for me.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay. Very clean spacious rooms, friendly staff and Swimming Pool was a plus. My wife & kids had a great time. Definitely will be staying here every time when we go to Coushatta.
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room had roaches, silverfish, and bed bugs. Carpet was dingy. Hotel is outdated. Won't stay there again.
Stayed 2 nights in Jul 2020

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Will never stay their again pool was dirty refrigerator didn’t work the carpet felt gross!
Stayed 3 nights in Jul 2020

8/10 Good

Daysinbywynn, Kinder la

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
It was great for a low price Very very clean And a nice comfortable bed and a nice big room
Stayed 2 nights in Jul 2020

10/10 Excellent

ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

4/10 Poor

Holly

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible stay.
As soon as we walk in the room, the air conditioner cover was on the floor. I go to find someone just to be told that happens all the time and to just put it back on. I refused and had the front desk manager come and place it back on there. The bed was full of stains as well as the carpet. The tv also did not work. We then had a family emergency and could not stay and they did not want to work out a refund for the second night until I spoke with Hotels.com!!
Stayed 2 nights in Jul 2020

4/10 Poor

Daysinn, Kinder,louisana

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No breakfast at all except coffee in room. Pool was dirty and we asked several times if they would vaccuum it.hallway smelled weird. Glad we took lysol with us.We had a non smoking room, and they quilt had ciggeratte holes several. Stayed there few days. Wish we would have known it was going to be that ,we might as well slepted in my car. They should put a direct phone number to each motel/hotel so people kinda know what to expect.ac was ok,water was hard.
Stayed 2 nights in Jul 2020

2/10 Terrible

Chris

Travelled with family
Disliked: Room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2020

8/10 Good

Linda, Del Valle, Tx

Travelled with family
Liked: Cleanliness, staff & service
It was quick to get to our room but window you can tell are never dusted cause the dust webs on them. Room was clean other then that. We had 2 room and both the AC didnt blow and cool the room so we switched a eoom and same thing luckly we had stuff to keep us busy so we didnt stay in our rooms much. This place has gone down a bit.
Stayed 2 nights in Jul 2020

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Rm was terrible, old sprung type mattress, not like pictures old elevator got stuck, outlet in bathroom didnt work, smoking rms were under rated...non smoking were nice so being a smoker u got treated like horrible ..well smokers lives matter!!!
Stayed 1 night in Jun 2020

2/10 Terrible

Victoria

Disliked: Cleanliness, property conditions & facilities, room comfort
THIS PLACE HAS ROACHES!!!!
This would be the first and last time we stay here. You get what you pay for. This place is run down and not clean. Stains on walls, broken equipment in room and roaches. YES!! i said it roaches found in my room, We took the one we found alive that was hiding in our iron. Also found a few in bathroom next to coffee pot they expect you to use. So nasty, this was the absolute worst part of my trip to kinder. We will not be staying here and i encourage others to find another place.
Stayed 2 nights in Jun 2020

4/10 Poor

Bryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Was charged twice!
We had booked the room on Hotels.com and paid for it there. Upon arrival we were billed again. Hotel management said the funds will be returned to our bank account and two weeks later nothing. Tried to call and got the runaround. Also, there are no blinds or shades in the hotel room to keep the light out. Toilet ran all night and room was filthy. Beware!!
Stayed 1 night in Jun 2020

4/10 Poor

Johanny

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

Noraida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
This is my 2nd stay here and definitely will come back. The room was very clean and comfortable.
Stayed 1 night in Jun 2020

10/10 Excellent

daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
After being in town to do some gambling with the family i decided to stay at this place. Really enjoyed staying here everything was great. Nice and quiet with clean room. Bed was comfortable. Keep up the good work I would stay here again. Very close to the local casino by the way.
Stayed 1 night in Jun 2020

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Very poor condition of the entire property, doors that don’t latch, elevator had panels falling off, pool smelled like sewer water, filthy sheets, stained towels, dirty carpets, moldy windows in our room.
Stayed 1 night in Jun 2020

6/10 Okay

L.Amaya, San Antonio

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At check in we didnt get information about breakfast, or check out time. At check in she maybe said 5 words to me. They had the dinning area blocked off with dinning chairs and had dirty linens thrown on the tables. The towels smelled bad, the room coffee pots were old and dirty. The back door to the hotel did not even lock even at 2 am. Needs a serious make over!!!
Stayed 1 night in Jun 2020

2/10 Terrible

Isidore

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

6/10 Okay

Richard

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2020