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Reviews of OYO Hotel Killeen

2 out of 5
OYO Hotel Killeen
511 E Veterans Memorial Blvd, Killeen, TX

Reviews

4.6
Rating 10 - Excellent. 21 out of 161 reviews" "
Rating 8 - Good. 23 out of 161 reviews" "
Rating 6 - Okay. 15 out of 161 reviews" "
Rating 4 - Poor. 21 out of 161 reviews" "
Rating 2 - Terrible. 81 out of 161 reviews" "

4.8/10

Cleanliness

5.0/10

Staff & service

4.8/10

Amenities

4.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

8/10 Good

Brian

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When you turn on the sink the water sprays sideways and I asked for a non smoking room, but obviously the last person was smoking.
Stayed 1 night in May 2024

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room and when I got there, I was not impressed. To top it off, they said I didn't not have a reservation. I asked multiple times how that could be. The person at the desk finally showed me a screen on the computer that said the manager deleted the reservation. When I asked to speak to the manager, she said that is not possible.
Stayed 1 night in Apr 2024
Response from Barbara on 2 May 2024
Sorry for the hassle you faced, John! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

2/10 Terrible

Terrell

Disliked: Cleanliness, staff & service, property conditions & facilities
Rat poo on the beds , just down right nasty
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk took a long time to finally acknowledge me so I can check into my room, I had to ring the doorbell since the office is close due to covid concerns. I tried dialing the number provided by the office but it doesn't work. The room we had was very dirty, the door knob to the bathroom was loose so I couldn't shut it at all. All in all I was very disappointed with my stay
Stayed 1 night in Jan 2024
Response from Ammy on 6 May 2024
Hi, we are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

2/10 Terrible

Blu

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Checked in and immediately checked out. Bugs and what looked like blood stains on the blankets.
Stayed 1 night in Jan 2024
Response from Ammy on 6 May 2024
Apologies for the problems you had faced, Blu! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

8/10 Good

KHANH

Stayed 5 nights in Oct 2023

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management was the best room was clean service great
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Willie! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day. Regards, Eva

10/10 Excellent

Yaniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Barbara on 11 Sept 2023
Thanks for the positive rating, Yaniel! Hope to welcome you again soon. Regards, Barbara

6/10 Okay

marta

Disliked: Cleanliness
Cheap hotel. Some rooms were filthy. Stains almost always on sheets.
Stayed 1 night in Jul 2023
Response from Barbara on 10 Jul 2023
Hi, Marta! Thanks for spending your valuable time to write this review. Feedback and suggestions of our valued guests like you always motivate us to improve continuously. Regards, Barbara

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Joey on 26 Jun 2023
Hi, Amber! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Joey

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
waited for checc in flys all in the room fly juices all over, bed sheets and blankets nasty, hey the ac was amazing tho i thought it was trash naw that window unit not in a window was great. cool for a quicc cheap hook up, byob (blankets) 😂
Stayed 1 night in Jun 2023
Response from Ava on 7 Jun 2023
Hi, Guest! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Ava

2/10 Terrible

Evelyn

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Ammy on 24 May 2023
Hi, Evelyn! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Legitness
Stayed 3 nights in May 2023
Response from Ammy on 24 May 2023
Hi, Patrick! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 Terrible

Diamond

Stayed 1 night in Mar 2023
Response from Ammy on 23 Mar 2023
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

4/10 Poor

Rachael

Stayed 1 night in Mar 2023
Response from Eva on 15 Mar 2023
Hi, Rachael! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

10/10 Excellent

Christian

Stayed 1 night in Mar 2023

6/10 Okay

Aliya

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Lisa on 10 Jan 2023
Hi, Aliya! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

4/10 Poor

Angel

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2022
Response from Eva on 4 Jan 2023
Hi, Angel! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

8/10 Good

Kiley

Travelled with group
Liked: Staff & service
OYO KILLEEN
The floors were a bit dirty, very minor issue though. Also the pillows were small and there was only 2. Other than that i was pleased that there was a microwave and mini fridge. Very convenient. Other than that there was no noise and they very nice. I would definitely stay again!
Stayed 2 nights in Dec 2022
Response from Eva on 4 Jan 2023
Thank you for rating us positively, Kiley! It is so disheartening to see our valued guest unsatisfied with our services. We will surely work upon the shared feedback to improvise our services in the future. Have a nice day ahead :) Regards, Eva

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible aervice after normal check in hours. Not honest.
Stayed 4 nights in Oct 2022
Response from k on 20 Oct 2022
Hi, We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Kate

10/10 Excellent

Brett

Stayed 1 night in Oct 2022
Response from k on 20 Oct 2022
Hey! Thanks a lot for giving us the perfect rating. Next time we are going to carry out our best efforts to pull this off to a whole new level. Regards, Kate

2/10 Terrible

Karen

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The walls were so dirt .l could not eat or drink in room.I will never stay there again.
Stayed 6 nights in Sep 2022
Response from Greta on 19 Sept 2022
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta

8/10 Good

Verified traveller

Disliked: Staff & service
Not too bad for the price
For the price we paid, it wasn’t too bad. Could have used more towels. Didn’t like there wasn’t a latch on the door so we pushed the dresser against the door at night.
Stayed 2 nights in Sep 2022
Response from Greta on 19 Sept 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

2/10 Terrible

Crystal

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lock on the door was broken when I told the property manager he came over and said it was fine because the door still closed. Offered another room which didn’t work because it was a smoking room and I could not even be in the room for too long because of my asthma. The place was super gross I had to go to Walmart to clean up before I could relax for the night. Which was impossible due to the area. People screaming at all times of the night.. it was just plane horrible.
Stayed 1 night in Aug 2022
Response from Ammy on 30 Aug 2022
Hi, Crystal! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

2/10 Terrible

leandro

Disliked: Cleanliness, amenities, property conditions & facilities
worst place i ever been
Stayed 1 night in Jul 2022
Response from jan on 24 Jul 2022
Hi, Leandro! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

6/10 Okay

Havannah

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Cheap but dirty.
The stay was cheap and good location. The main downfall was that all the walls and ceiling were extremely dirty inside the room. There was also quite a few holes in the walls. At one point in the bathroom it looked like blood on the walls. Also the towels and rags that they had provided were extremely dirty and stained. Also online it says there is free wifi in every room but the wifi signal was so slow and half the time did not work. So was unable to do my work while staying here. More than likely will not ever come back here due to how dirty the room itself was
Stayed 2 nights in Jul 2022
Response from jann on 11 Jul 2022
Hi, Havannah! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you with an amazing stay ahead. Regards, Jane!

2/10 Terrible

E

Disliked: Cleanliness, staff & service, room comfort
one trip to be forgotten
This was one trip to be forgotten
Stayed 1 night in Jun 2022
Response from Simon on 10 Jul 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

8/10 Good

Lynn

Liked: Cleanliness, staff & service, room comfort
Good hotel
Nice staff . Room was good. Needs some update. Refrigerator did not work.
Stayed 1 night in Jun 2022
Response from Simon on 10 Jul 2022
Hi, Lynn! Thanks a lot for staying with us. Hope to host you soon. Looking forward to your continuous love and support. Regards, Simon

6/10 Okay

Sean

Travelled with group
Disliked: Staff & service, property conditions & facilities
There has to be a vacancy somewhere else.
This is normally not one of the hotels people stay in if they are not breaking the law in some regard. The management doesn’t care about your privacy one bit. They treat all their customers poorly and even barge into your room 45 minutes before checkout to inform you checkout is approaching. Even if you have th deadbolt locked they enter.
Stayed 1 night in Nov 2021
Response from Jane on 9 May 2022
Hi, Sean! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you with an amazing stay ahead. Regards, Jane!

10/10 Excellent

Keaven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family matters!
We had a good stay! For the price you'd expect the location to be a little more middle class but hey the beds were comfy and shower was hot! Only thing we found an issue with was the TV's volume couldn't be increased or decreased and being partially deaf made tv watching impossible especially since I wear glasses I couldn't even use the subtitles! But other than that good stay!
Stayed 4 nights in Apr 2022
Response from Ammy on 3 May 2022
Hi, Keaven! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Amelia.

6/10 Okay

Misty

Business traveller
Liked: Staff & service, room comfort
NOT PET FRIENDLY
Room was comfy but it’s said pet friendly and when we got there we were told they weren’t. Also the room wasn’t totally clean but it was what it was
Stayed 2 nights in Apr 2022
Response from Cheshta on 28 Apr 2022
Apologies for the problems you had faced, Misty! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away!!!!
Defly wouldn’t recommend. I got there and no one was in the office, I had to call some phone number to which someone came out of one of the rooms and walked over to the office. After finally getting checked in after like 20 mins of him doing everything. We go to our room, when I walk in the bed has no sheets on it, no blanket, no comforter no nothing. The pillows had no pillow case and were just thrown in the bed and stained badly. It was hot as heck in the room and the smell was horrible. I didn’t even bother checking out the bathroom. I just told my daughter we weren’t staying there. I went back to the office window and called the number again and requested a refund and left. The guy who was in the office, asked do you not like it and I told him what all was wrong and he just said okay. Gave me a refund and a phone number to call if my refund doesn’t go threw. I don’t recommend at all.
Stayed 1 night in Apr 2022
Response from Joey on 19 Apr 2022
Sincere apologies! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey

2/10 Terrible

George

Disliked: Staff & service
Stayed 1 night in Apr 2022
Response from Jane on 4 Apr 2022
Hi, George! We are sorry to know that you are not fully satisfied with our services. Be assured, that we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Jane!

2/10 Terrible

DeNeisha

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Ammy on 22 Mar 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Terrible

Cassandra

Travelled with family
Disliked: Property conditions & facilities, room comfort
Dont go here
The room was full of roaches, tv volume wouldn’t turn up so we couldn’t hear the tv. We couldn’t connect to the wifi at all so my daughter couldn’t do her online college class. Just and overall bad experience here. I would not recommend this place unless you enjoy having roaches as pets while your there
Stayed 3 nights in Jan 2022
Response from Jane on 6 Feb 2022
Sorry for the hassle you faced, Cassandra! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

2/10 Terrible

Luis

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty , worst than a truck stop.
the worst experience I've ever had in cleaning, i can described how dirty is this place
Stayed 2 nights in Jan 2022
Response from Jane on 25 Jan 2022
Sorry for the hassle you faced, Luis! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

2/10 Terrible

Marian

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not friendly and trys to get more money from you.
Oyo. Wanted a $100 cash deposit or we cancel then pay higher rate to avoid the deposit so cancelled and went somewhere else.
Stayed 1 night in Jan 2022
Response from Ammy on 21 Jan 2022
Hi, Marian! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

4/10 Poor

Chrissi

Disliked: Room comfort
People next to me was load having sex
Stayed 1 night in Dec 2021
Response from Jake on 29 Dec 2021
Hi Chrissi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jake

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
Stayed 1 night in Dec 2021
Response from Ammy on 14 Dec 2021
Hi, we regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Amelia.

4/10 Poor

Ninette

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The people were semi friendly but the room-floors were dirty. A very disappointing experience and they charged me upfront a deposit for this. I was hoping I got it back but not counting on it. SMH
Stayed 3 nights in Nov 2021
Response from Ammy on 29 Nov 2021
Hi, Ninette! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

2/10 Terrible

Chase

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in the worst part of Killeen. I had multiple people knocking on my door at 3am looking for someone else I am assuming to be a drug dealer. A homeless woman also woke me up at 2am saying there are gunshots. So she burst in my room and went straight into my bed under the covers. I booked the hotel for 3 weeks online and was told at the front desk there is a $100 cash only security deposit, on top of a $170 fee because I had booked a smoking room instrad of a nonsmoking. Even though online it would only cost $1 more per day. The only thing about the hotel is if you stay for over 2 weeks it is relatively cheap compared to other hotels in the area.
Stayed 21 nights in Oct 2021
Response from Cheshta on 19 Nov 2021
Hi, Chase! We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ivy

2/10 Terrible

Stormi

Stayed 1 night in Oct 2021
Response from Arthur on 5 Nov 2021
Hi, We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones.🙂 Regards, Arthur

2/10 Terrible

Jana

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is a scam,
I was told at desk i had to pay cash and add a $100 deposits so i went to another hotel then the credit card i used through hotels.com was charged and not refunded!
Stayed 4 nights in Oct 2021
Response from Jacob on 4 Nov 2021
Sorry for the hassle you faced, We have taken note of the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jacob

2/10 Terrible

Anthony

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Garbage place, broken shower curtain rod, horrible area. Heads up, they'll make you pay a $100 deposit Expedia never mentioned.
Stayed 2 nights in Oct 2021
Response from Cheshta on 27 Oct 2021
Hi, Anthony! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Ivy

2/10 Terrible

Isabella

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel employee at the check-in desk, might have been the owner, was so rude. They only accept cash for the security deposit, which is sketchy because there’s no way to get your money back if they scam you. We were in a rush to get to an event and had to run to a gas station to pull out $100 cash and ended up being 45 minutes late after dealing with that and the awful desk worker. The area and motel itself were so scary that we shortened our trip and drove 3 hours home after our business in Killeen. Definitely the worst experience I’ve ever had at a hotel. Don’t stay here.
Stayed 1 night in Oct 2021
Response from Cheshta on 26 Oct 2021
Hi, Isabella! We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ivy

2/10 Terrible

Brandon

Disliked: Cleanliness, property conditions & facilities
Bugs and roaches
Stayed 1 night in Oct 2021
Response from Ammy on 20 Oct 2021
Hi, Brandon! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

2/10 Terrible

LaShon, Monroe

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Hotel staff asked for additional taxes then made up other charges to keep my deposit.
Stayed 7 nights in Sep 2021
Response from Noah on 1 Oct 2021
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

8/10 Good

WIHBEDIHMBOM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Like the easy access to shopping, and other things. There was no wireless Wi-Fi. The manager helped with cable wifi.
Stayed 7 nights in Sep 2021
Response from Jane on 20 Sept 2021
Thanks for the positive rating, We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Jane!

10/10 Excellent

Presley

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 14 nights in Sep 2021
Response from Cheshta on 18 Sept 2021
Thanks for the positive rating, Presley! Hope to welcome you again soon. Regards, Ivy

2/10 Terrible

Alisha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is nothing clean about this place. Cant believe hotels.com even has this on their site.
Stayed 1 night in Sep 2021
Response from Cheshta on 17 Sept 2021
Hi, Alisha! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy