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Reviews of Keyser Inn

2.5 out of 5
Keyser Inn
51 Josie Drive, Keyser, WV

Reviews

8.8

Excellent

Rating 10 - Excellent. 349 out of 637 reviews" "
Rating 8 - Good. 223 out of 637 reviews" "
Rating 6 - Okay. 43 out of 637 reviews" "
Rating 4 - Poor. 13 out of 637 reviews" "
Rating 2 - Terrible. 9 out of 637 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Emanuel D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for a good place to stay in Keyser, West Virginia that is clean and safe. This is the hotel for you. The people who work there are very nice and welcoming. The room I slept and was very clean and comfortable. I like the pillows they used on the bed because they were not too hard or soft. The people who own an operate this place really make a great effort to provide a safe, cool, and comfortable place to sleep. I have no problems coming back to stay here again. I am very satisfied with the experience I've had and the prices were more than fair.
Stayed 2 nights in May 2024
Response from Mary on 28 May 2024
Emanuel. Thank you for your kind words, We try our best to have clean rooms and a friendly staff. We cant wait to be able to accommodate you in the future.

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very accommodating, my husband cannot walk far and I had not requested a ground floor , because we checked in early we were able to get a ground floor because they have no elevator, she even gave us dining options within a couple of miles
Stayed 1 night in May 2024
Response from Tina :) on 26 May 2024
Thank you for choosing the Keyser Inn. We're happy to help make your stay as comfortable as possible. We look forward to you next visit.

10/10 Excellent

Marjorie

Very nice property. Clean, friendly staff. Quiet, comfortable bed. Breakfast not much, coffee was good and Denny's is right down the road with a good breakfast.
Stayed 1 night in May 2024
Response from Mary on 20 May 2024
Thank you for your review, We appreciate your feedback.

6/10 Okay

Kip, McDonough

d
Stayed 2 nights in May 2024
Response from Mary on 14 May 2024
Thank you for your review.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The Staff are exceptional. Friendly and helpful
Stayed 5 nights in May 2024
Response from Mary on 13 May 2024
Sandra, Thank you for your review, Looking forward to your next visit.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Mary on 9 May 2024
Thank you for your review, We appreciate your business.

6/10 Okay

Nathan

Travelled with partner
Liked: Staff & service
Our room was designated handicapped accessible, and for shower and toilet access, it was fine. But the room is very dark and when daylight ends it is insufficient for those with vision difficulties. One side of the bed is accessible, the other isn't, for handicapped people. The facilities definitely need a wholesale refresh and update. Too few options to charge electronic equipment. AC worked only after plug was reset, and not again after that.
Stayed 1 night in May 2024
Response from Mary on 8 May 2024
We appreciate your feedback. We are sorry for any inconvenience your issues may have caused you.

4/10 Poor

gerard

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Disliked: Property conditions & facilities
good location; nice staff
Stayed 1 night in Mar 2024
Response from Mary on 22 Apr 2024
Gerard, Thank you for your review.

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Like most places,,mattress needs updated..
Stayed 2 nights in Apr 2024
Response from Mary on 16 Apr 2024
Thank you for your review, We will look into the mattr you suggested.

8/10 Good

Michael

Stayed 1 night in Apr 2024
Response from Mary on 6 May 2024
Thank you for your review.

10/10 Excellent

Monika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good to stay
Stayed 1 night in Apr 2024
Response from Mary on 16 Apr 2024
Thank you for your review.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, clean comfortable room, and they allowed our dog. A great deal.
Stayed 2 nights in Apr 2024
Response from Mary on 8 Apr 2024
Lisa, Thank you for your review. we enjoyed your stay with us.

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, clean & quiet. Great location if you're plannig to visit Blackwater National Park, its only 50 min driving.
Stayed 2 nights in Feb 2024
Response from Mary on 5 Mar 2024
Thank you for your review, We value our customers feedback.

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Mary on 28 Feb 2024
Thank you for your review.

10/10 Excellent

Libbie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Clean. Clean. Nice folks. 2nd stay.
Stayed 1 night in Feb 2024
Response from Mary on 26 Feb 2024
Libbie, Thank you for your review. We strive to have clean rooms and a friendly staff.

8/10 Good

Sally

Business traveller
Liked: Cleanliness
Place was quiet. Food choices was limited. Too many fast-food places.
Stayed 2 nights in Feb 2024
Response from Tina R on 17 Feb 2024
Thank you for choosing the Keyser Inn. We appreciate you feedback. Next time you visit please don't hesitate to ask the staff about our local non fast food restaurants. We have an Italian and Mexican restaurant as well as a few American style dining options in the area. We would be more than happy to provide recommendations and locations. We look forward to your next visit.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mary on 8 Feb 2024
Thank you for your review.

8/10 Good

James

Stayed 1 night in Feb 2024
Response from Mary on 5 Feb 2024
Thank you for your review.

8/10 Good

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for the price
Nice room for the price, excellent service. Very dated, but has been well kept. Updated vinyl flooring and no carpet in our room made it easier to hear sound, but would stay here again.
Stayed 3 nights in Jan 2024
Response from Mary on 30 Jan 2024
Thank you for your review, Hope to see you again.

10/10 Excellent

Libbie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Friendly staff. Pet room without carpet which I appreciated.
Stayed 2 nights in Jan 2024
Response from Mary on 30 Jan 2024
Thank you for your review.

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Mary on 29 Jan 2024
Thank you for your review.

10/10 Excellent

erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly what we needed for a college visit. Kind, practical hosts.
Stayed 1 night in Jan 2024
Response from Mary on 24 Jan 2024
Thank you for your review.

10/10 Excellent

Trenton

Liked: Cleanliness, property conditions & facilities
It was fine
Stayed 2 nights in Jan 2024
Response from Mary on 22 Jan 2024
Thank you for your review.

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Mary on 15 Jan 2024
Thank you for your review.

10/10 Excellent

Christopher, Olney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mary on 5 Jan 2024
Thank you for your review

10/10 Excellent

Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Mary on 5 Jan 2024
Thank you for your review.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Check in easy. Staff friendly. The place is super clean and we felt safe. We stayed here after doing the North Pole express train ride on the Potomac Rail. Beds were comfy and water super hot!
Stayed 1 night in Dec 2023
Response from Mary on 5 Jan 2024
Thank you for your review.

10/10 Excellent

Lee Ann

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and clean comfortable rooms
Stayed 1 night in Dec 2023
Response from Mary on 18 Dec 2023
Lee Ann, Thank you for your review, We appreciate your feedback.

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mary on 18 Dec 2023
Jackie, Thank you for your review.

10/10 Excellent

Harold

Stayed 1 night in Dec 2023
Response from Mary on 18 Dec 2023
Harold, Thank you for your review.

8/10 Good

Herbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Was a nice stay for one night, and the breakfast is small but nice. I would recommend to fiends and family 😀👍
Stayed 1 night in Dec 2023
Response from Mary on 11 Dec 2023
Herbert, Thank you for your review, Looking forward to your next visit.

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mary on 11 Dec 2023
Thomas , Thank you for your review.

10/10 Excellent

Shannon

Stayed 1 night in Dec 2023
Response from Mary on 11 Dec 2023
Shannon , Thank you for your review.

10/10 Excellent

Azlee

Stayed 1 night in Dec 2023
Response from Mary on 2 Jan 2024
Azlee, Thank you for your review

10/10 Excellent

Patrick

Stayed 1 night in Dec 2023
Response from Mary on 2 Jan 2024
Patrick, Thank you for your review.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a trip on the Potomac Eagle. This hotel fit our needs perfectly. Close to shopping and food places. Clean rooms and friendly staff. Will stay here again, if we're in the area.
Stayed 2 nights in Nov 2023
Response from Mary on 17 Nov 2023
David, Thank you for your review. We appreciate your feedback.

10/10 Excellent

YUVINY

Stayed 4 nights in Nov 2023
Response from Tina R on 23 Nov 2023
Thank you for choosing the Keyser Inn. We appreciate your feedback and look forward to your next visit.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Mary on 14 Nov 2023
Sandra, Thank you for your review.

10/10 Excellent

Ryan

Stayed 1 night in Nov 2023
Response from Mary on 8 Nov 2023
Ryan, Thank you for your review, Hope to see you again.

2/10 Terrible

Janice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yuck
Our room had dirty clothes from a prior occupant left in it. Disgusting.
Stayed 1 night in Oct 2023
Response from Mary on 31 Oct 2023
Sorry to hear that your room wasnt satisfactory . I will make necessary steps that it doesnt happen again.

8/10 Good

Leann

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Mary on 1 Nov 2023
Leann, Thank you for your review.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Potomac Eagle Trip
Everything about the trip was good.
Stayed 1 night in Oct 2023
Response from Mary on 30 Oct 2023
Carol, Thank you for your review. We are glad you enjoyed your stay.

8/10 Good

Tanya, Rural Retreat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, safe location near the Potomac RR. Older hotel but good staff.
Stayed 2 nights in Oct 2023
Response from Tina R on 28 Oct 2023
Thank you for choosing the Keyser Inn. We appreciate your feedback.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mary on 26 Oct 2023
Thank you for your review.

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023
Response from Mary on 24 Oct 2023
Thank you for your review.

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Megan on 21 Oct 2023
Thank you for your feedback. Hope you decide to stay with us again in the future.

8/10 Good

Norman

Travelled with family
Liked: Property conditions & facilities
Clean and handy.
Stayed 2 nights in Oct 2023
Response from Mary on 18 Oct 2023
Norman , Thank you for your review.

10/10 Excellent

Noah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very great place
Stayed 1 night in Oct 2023
Response from Tina R on 15 Oct 2023
Thank you choosing the Keyser Inn. We appreciate you feedback and look forward to your next stay.

10/10 Excellent

Joyce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal for your money.
A pleasant overnight stay. Room was clean and comfortable. Staff was friendly, helpful and courteous, Reasonably priced. If ever in the area again, I would stay here.
Stayed 1 night in Oct 2023
Response from Mary on 11 Oct 2023
Joyce, It was our pleasure having you as our guest. We are looking forward to your next visit.

8/10 Good

Brenda

Stayed 1 night in Oct 2023
Response from Mary on 30 Oct 2023
Brenda, Thank you for your review.