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Reviews of Sunset Key Cottages

2 out of 5
Sunset Key Cottages
245 Front Street, Key West, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 37 out of 57 reviews" "
Rating 8 - Good. 14 out of 57 reviews" "
Rating 6 - Okay. 5 out of 57 reviews" "
Rating 4 - Poor. 0 out of 57 reviews" "
Rating 2 - Terrible. 1 out of 57 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Lovely place will come back next year! Everything and everyone excelente
Stayed 5 nights in Jun 2021

10/10 Excellent

Louis

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was located on a private island, but it was not indicated on the description at the time of booking or reservations. So we had no idea. There was no Instructions on where to check-in because we couldn’t find the hotel. We later found out we had to take a ferry to the resort. The staff at the sister hotel (Opal) was very unfriendly and seems reluctant to help and provide additional instructions. It was our first time visiting Key West. Besides the difficult checkin process the resort was beautiful and stay was nice.
Stayed 1 night in Feb 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Did not get the room I thought I reserved ....was told I would have direct access out door of room ....ocean view but access difficult to a shore with mostly shell ...was told I was reserving a room in front of sandy beach With chaise and umbrella coverings ...
Stayed 4 nights in Feb 2021

8/10 Good

Doug

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Nearly perfect
Beautiful clean grounds. Friendly service. Excellent restaurant. A lower priced, casual bistro would have kept us on the island every night Cottage could use a little updating: more comfortable TV room furniture, cleaned up grout in bathrooms, repaint of kitchen cabinets. It would be nice to have a smartTV so that we could use our Netflix or other streaming services
Stayed 5 nights in Feb 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020
Response from Kwdane on 29 Oct 2020
Thank you!

8/10 Good

Fl, Id

Travelled with family
Liked: Cleanliness, property conditions & facilities
It is a really nice hotel but it is overpriced. Price too high compared with the value, this was our feeling.
Stayed 3 nights in Aug 2020
Response from Kwdane on 29 Oct 2020
Thank you for your feedback.

2/10 Terrible

Gregory

Travelled with family
Disliked: Cleanliness, staff & service
DO NOT STAY HERE!!
AWFUL EXPERIENCE!! This is what you get for $1,200 a night: 1. Room is not ready at check in time. Resort response was there is only one person doing everything and she will get to the room when she can. 2. Room was dirty even having to wait the extra time. Dead bug on toilet paper roll, hair on toilet and scum in the shower. 3. Did room service and over 12 hours later no one came back to pick up trash despite at least two staff walking by it to drop if evening and morning items. 4. Since room was not ready until late I thought a late check out was reasonable but seemed to be an inconvenience for then. Was told 12:00 was best they could do. 5. I’ve never had a resort call and ask what time I am leaving the room until now. So concierge calls at 10:00 and wants to know what time we are leaving room and what boat we are taking to leave. I said I have to book a boat ride and he said he just wants to know when housekeeping can get in the room??!! Then tells me the porters are too busy at 11:00 to handle our bags. 6. My wife ordered a steak salad. She took a bite and said it tasted like fish. She turned it over and small pieces of fish were on the steak. So that was thrown away. Spend half this amount in Key West for a far superior experience. I’ve had better service at $150 hotels!
Stayed 1 night in Aug 2020

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort with lovely accommodations and views. Only hiccup was not being met by the representative at the dock which left us unclear about where to go and what to do for check-in.
Stayed 1 night in Jul 2020

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family
Absolutely beautiful place to stay. The cottage was clean, and had everything we needed to make our stay perfect.
Stayed 1 night in Mar 2020

10/10 Excellent

GerardocA., Miami Fl.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im a recurring guest, and the property is amazing!
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay at the Sunset Key Cottages. It's the perfect escape on a small island with wonderful food and great staff. We would spend the day running around Key West and all the sights and sounds and retreat to what felt like our private island cottage. Really wonderful experience. We can't wait to come back.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just outstanding all around. Staff, service, facilities are second to none.
Stayed 1 night in Jan 2020

10/10 Excellent

Sitosopti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning Property - Great for families
Stunning property in an island off Key West, FL. Accommodation is in independent cottages, most with Ocean views and direct access to beach. Cottages come with living room, kitchen, dining area. Ours had 2 bedrooms and 3 bathrooms. Furnished like a home. We felt very much at home here. This place is pricey. We have stayed in pricier places both in US and away, but this is so much value for money. We did not use too many amenities. Spa is not open for too long. The restaurant however is very nice. The boat to mainland runs like a clockwork every half hour. We will visit again.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't imagine returning to Key West and not staying at Sunset Key. What an amazing experience. The perfect place to stay. Five minute boat ride from Duval Street and yet miles away from the craziness of Key West. Such a great place to relax and watch the beautiful sunsets.
Stayed 2 nights in Dec 2019

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keys 2019
Amazing place
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019

10/10 Excellent

Bogdan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service. Great amenities. What a wonderful place to stay at Key West with kids.
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Has gone down hill since our last visit 2 years ago. Very expensive for the value
Stayed 3 nights in Aug 2019

6/10 Okay

Richard

Stayed 4 nights in Aug 2019

8/10 Good

Reinerio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Issues checking into our room but very grateful to staff on accommodating our needs while waiting for room to be ready in order to help avoid missing our planned event that evening.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Easy to get in and out. Great atmosphere
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great escape
This hotel is in a prime location we love the location and loved our service.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beach full of stones at waters edge.. One of the bar tenders was miserable.
Stayed 2 nights in Apr 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

6/10 Okay

Greg

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
THE PLACE IS VERY NICE HOWEVER THE BED WAS VERY BAD. I WOULD HAVE RATHER SLEPT ON THE FLOUR THAN THE OLD BED. THE UNIT HAD ALOT OF AUNTS TOO.... ITS NOT WORTH THE MONEY THEY CHARGED.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was amazing. The staff was extremely attentive, and very welcoming.
Stayed 3 nights in Jan 2019

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time. Hotel and area were beautiful. Staff were very friendly and accommodating. We will definitely go back.
Stayed 4 nights in Jan 2019

10/10 Excellent

Ace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable staff, great cottages on the grounds. Highly recommend
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018

8/10 Good

Sunshine, Tennessee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff. Relaxing and beautiful resort. Hoping to visit again soon.
Stayed 5 nights in Sep 2018

10/10 Excellent

Beth, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunset key is one of the most beautiful places in the U.S. The hotel and grounds are fabulous, the staff is kind and helpful, the food is fantastic, and I literally can only say positive things about this tropical paradise. I <3 Sunset Key!!
Stayed 1 night in Sep 2018

10/10 Excellent

Brian, west palm beach Fl.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was one of the Beautiful places we have stayed at in the keys. I would highly recommend staying here
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A taste of island paradise
Great service on arrival with checking the car. Boat ride to a private island isn't something you do everyday and we all (kids too) loved it. The approach to the island is tantalising with the colonial facades, palm trees and beaches looking, for a change, just like the pictures online. The welcome was warm and service from car to boat to room seemlessly efficient. The rooms were spacious, immaculately clear and we just settled immediately in. Hotel facilities were great - restaurants and bars offered a really attentive service whether in the full restaurant, poolside or on the beach. The pool is great for kids and the beach gentle enough for little swimmers. There were loads of options for day tripping or half day tripping if soaking up the sun with a cold one isn't enough for you. The shuttle boat to Key West was like clockwork and took five minutes. Key West is interesting - maybe a bit adult for small kids after sunset but enough to give you somewhere to go and stretch your legs if the island gets a bit small.
Stayed 6 nights in Jul 2018

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

8/10 Good

Richie, Northern California

Liked: Cleanliness, room comfort
Disliked: Staff & service
Great location
When we arrived staff was very friendly and overall they seemed accommodating but not like you would expect for a place such as this. The staff that came to clean the room on the other hand were terrible, rude unfriendly and seemed to be irritated at us even though we tried to be friendly. Food a Lattitudes was great and they accommodated our request for eating outside. We had a beachfront room that was in a great location but it was infested with ants so we could not leave an food on the counter.
Stayed 2 nights in Aug 2017

8/10 Good

maria, peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel negar the Beach with a ferry the land
beautiful days in this hotel with a ferry that every 30 minutes transport you to Key West
Stayed 7 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sunset key
Cottages were very nice, staff very attentive and helpful. Unfortunately there is not much of a beach. Rather disappointing.
Stayed 5 nights in Jul 2017

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was just wonderful!
Stayed 3 nights in Jun 2017

10/10 Excellent

LB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Amazing
Sunset Key is the perfect place to stay if you want to be pampered in paradise. The resort grounds are stunning and actually made me feel like I was in Hawaii. The cottages are very nicely decorated, clean, and spacious. The staff was friendly and catered to us throughout our stay. I will not stay anywhere else when I come to Key West. Sunset Key is the best!
Stayed 4 nights in Jun 2017

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place!!!
Amazing stay at Sunset Key cottages. Service was superb. The little extra perks like fresh fruit and muffins delivered to your door every morning was perfect. Cleaning crew came every day and there is an ice cream cart that passes out ice cream daily. Nightly treats left in your room each day. Everything was so well kept up around the grounds. Would definitely stay there again. Ferry across to the main island and its within walking distance to everything you need. ❤️
Stayed 4 nights in May 2017

10/10 Excellent

leslie, atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very charming,relaxing resort
This was a family vacation with 5 adult-ish kids. We loved the relaxed pool and our lovely little cottage on the water. Easy access to the Key West chaos but far enough away to get away from it all. Beautiful setting at Latitudes but thought their breakfast was better than dinner. Concierge Carolyn took care of our plans and Dan (at the pool) was the man! Loved the fresh orange juice and muffins!

10/10 Excellent

mark in miami, redland, florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another owner for this property
We have been staying at the property for years. Since it was a Hilton then a Westin and not a margritraville. I was nerverous this change would signal a down turn in the service and property appearance. I was surprised during our stay that the new managaement actually turned the service and aesthetics up a notch or two. Bravo and here's to new beginnings