Ocean View Double Queen | Premium bedding, individually furnished, desk, laptop workspace

Reviews of 24 North Hotel Key West

4 out of 5
24 North Hotel Key West
3820 North Roosevelt Boulevard, Key West, FL

Reviews

7.2

Good

Rating 10 - Excellent. 501 out of 1464 reviews" "
Rating 8 - Good. 356 out of 1464 reviews" "
Rating 6 - Okay. 246 out of 1464 reviews" "
Rating 4 - Poor. 202 out of 1464 reviews" "
Rating 2 - Terrible. 159 out of 1464 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Jose Rafael treated us excellent. The facilities are excellent.
Stayed 4 nights in May 2024

4/10 Poor

Monique

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
1st room had blood all over carpet. Took pictures and they said they were going to upgrade which didnt matter just wanted a clean room. 2nd room had stains all over carpet. Did want to deal with switching again so we layed towels down to cover spots. Pool was very clean and beautiful. Front desk was also helpful.
Stayed 1 night in May 2024

8/10 Good

Valerie, LORDS VALLEY

Travelled with partner
Liked: Staff & service, property conditions & facilities
Overall it was decent, just some minor complaints. Hotel room was okay but not what I reserved. What they say is ocean view is exaggerated, it’s across the highway through trees and poles, and not easily accessible (have to cross 4 lanes of traffic with no crosswalk). Pool was nice and food was good at toasted coconut, but no other real restaurant on the property. Lobby was beautiful and property was clean. Difficult pulling out of the parking lot, especially left which is where most attractions are. At the same time it was peaceful not having so many people around all the time (except when the neighbor hotel was blasting dance music for hours on the weekend). Staff was courteous.
Stayed 5 nights in May 2024
Response from Customer Service on 26 May 2024
Valerie, thank you for sharing your thoughts. It's great to hear you enjoyed the pool and the food at the Toasted Coconut. The team is pleased you found the lobby beautiful and appreciated the cleanliness of the property. We're glad our team members were courteous during your stay. We appreciate your feedback and hope your next visit will be even better.

10/10 Excellent

Thea Suzy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jose at the front desk was amazing.
Stayed 3 nights in May 2024

10/10 Excellent

Lety, Miramar

Liked: Cleanliness, property conditions & facilities
Comfortable
Stayed 1 night in May 2024
Response from Customer Service on 25 May 2024
Lety, thank you for sharing your thoughts. The team at 24 North Hotel Key West is glad to hear that you found your stay comfortable. We're looking forward to welcoming you back soon.

10/10 Excellent

javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best. Love it
Stayed 2 nights in May 2024
Response from Customer Service on 22 May 2024
Javier, thank you for your wonderful feedback! The team at 24 North Hotel Key West is delighted to hear that you had such an enjoyable stay. We're looking forward to welcoming you back!

8/10 Good

Michael, West Palm Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed before and it was a little quieter. This time there were individuals that were drinking a bit too much and made it uncomfortable for others around the pool and premises.
Stayed 2 nights in May 2024
Response from Customer Service on 21 May 2024
Michael,Thank you for choosing to stay with us again at 24 North Hotel Key West. We appreciate your feedback. We're glad you enjoyed your return stay overall. Your comments about the pool area will certainly be noted. We hope to welcome you back under more peaceful circumstances in the future. Safe travels!Best regards,24 North Hotel Key West

10/10 Excellent

Heber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They offer shuttle service to downtown and the on site pool and bars were great. A friendly staff of employees made our visit a pleasure.
Stayed 3 nights in May 2024
Response from Customer Service on 21 May 2024
Heber, thank you for highlighting the convenience of the shuttle service and the enjoyment you found at the pool and bars. The team at 24 North Hotel Key West is delighted that they could make your visit a pleasure. We're looking forward to welcoming you back!

10/10 Excellent

Leon Mc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in May 2024
Response from Customer Service on 16 May 2024
Leon, thank you for your kind words! The team at 24 North Hotel Key West is thrilled to know you enjoyed your stay. We're looking forward to welcoming you back!

10/10 Excellent

hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great receptionist from hungary
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Hector, we're thrilled to hear you had a phenomenal experience at 24 North Hotel Key West! Your positive words about our receptionist from Hungary truly reinforce our dedication to providing top-tier service. We look forward to welcoming you back in the future.

6/10 Okay

Donna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The lobby, pool areas are nice. The rooms definitely need remodeling, they are old. Carpet dirty, old furniture, elevators don’t have a/c and carpet very dirty. Personnel at front desk very nice.
Stayed 5 nights in May 2024
Response from Customer Service on 13 May 2024
Donna, thank you for your candid comments. It's pleasing to hear that you found our lobby and pool areas up to your liking. Also, your kind words about our front desk team members are much appreciated. However, we regret to hear about your concerns regarding the condition of the room and its furnishings. These are areas we're actively seeking to improve. Similarly, we acknowledge your note on the elevators, and this will be attended to. Your feedback is invaluable in helping us enhance guest experiences in the future.

8/10 Good

Holly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Customer Service on 12 May 2024
Holly, it's wonderful to hear that you had a pleasing stay at 24 North Hotel Key West. Your satisfaction is our motivation to maintain our quality of service. We appreciate your feedback and truly hope that we can look forward to welcoming you back in the future.

10/10 Excellent

Nurys

Liked: Staff & service, property conditions & facilities
Very nice staff especially front desk thank you
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Nurys, we're delighted to hear your positive feedback about 24 North Hotel Key West. It's wonderful that our front desk colleagues were able to make your stay enjoyable. Your thanks will be passed along to them. We look forward to welcoming you back soon.

8/10 Good

Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice it would have been nice if they would have offered a complimentary upgrade like it is stated when you book with Expedia but overall very nice hotel and pool would have been nice if had free parking though
Stayed 2 nights in Apr 2024
Response from Customer Service on 8 May 2024
Guy, thank you for your positive review. It's great to hear you enjoyed your stay at 24 North Hotel Key West, highlighting our delightful pool. While we endeavor to fulfill all possible upgrades, their availability is not always certain. As for parking, we strive to provide a variety of services that create value for our guests. We look forward to welcoming you back in the future.

4/10 Poor

ssinpei

Travelled with family and small children, Business traveller
It’s okay but not worth this price to stay in key west
Stayed 1 night in Apr 2024
Response from Customer Service on 5 May 2024
It's unfortunate to hear that your expectations were not fully met during your stay. We consistently strive to offer competitive rates in line with the market and the amenities we provide. We appreciate your feedback as it affords us the opportunity to better improve our offerings and guest experience.

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the views room was great unique
Stayed 1 night in May 2024
Response from Customer Service on 4 May 2024
Joshua, we're thrilled to read that you enjoyed the scenic views and found your room at 24 North Hotel Key West to be wonderful and distinctive. Thank you for sharing your experience. We hope to welcome you back soon for another memorable stay.

8/10 Good

Alex

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 1 night in May 2024
Response from Customer Service on 4 May 2024
Thank you for this lovely rating, Alex!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at 24 North Hotel Key West. We'd like to share an even better experience with you soon.

8/10 Good

Cheng, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
It is good.
Stayed 1 night in Apr 2024
Response from Customer Service on 4 May 2024
Cheng, thank you for your feedback. We're glad you enjoyed your stay at 24 North Hotel Key West. We strive to provide an enjoyable experience for our guests, and we're looking forward to welcoming you back in the future.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we liked the use of the sister hotels. The only thing we missed was a hot tub, especially after a long trip.
Stayed 3 nights in Apr 2024
Response from Customer Service on 3 May 2024
Linda, we're thrilled to hear you appreciated the shared amenities with our sister properties at 24 North Hotel Key West. It's something our guests often find delightful. We note your suggestions about the hot tub and will keep them in mind for future improvements. We look forward to welcoming you back after your future travels. Safe journey!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and reasonably priced
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
John, thank you for choosing 24 North Hotel Key West and sharing your positive feedback. We pride ourselves on maintaining cleanliness and offering value for money. We hope to welcome you back in the future.

6/10 Okay

Brian

Travelled with group
Liked: Staff & service
Cold water inoperative in bathroom sink, dirty walkways to room
Stayed 2 nights in Apr 2024
Response from Customer Service on 2 May 2024
Brian, we regret to hear about the difficulties you encountered with your bathroom amenities and the cleanliness upon arrival at your room. We're dedicated to maintaining a high standard of cleanliness and functionality throughout the entire premises. It appears that we did not meet your expectations in that regard, and for that, we're sincerely sorry. Rest assured that we're taking immediate action to address your concerns. We would appreciate the opportunity to host you again in the future and provide an improved experience.

10/10 Excellent

Jorge

Stayed 2 nights in Apr 2024
Response from Customer Service on 2 May 2024
Thank you for sharing, Jorge!At 24 North Hotel Key West, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

6/10 Okay

Adrienne

Travelled with family
Disliked: Staff & service
The pool was nice
Stayed 7 nights in Apr 2024
Response from Customer Service on 2 May 2024
Adrienne, it's delightful to hear that you appreciated our pool. We always aim to provide a comfortable and relaxing experience for our guests at 24 North Hotel Key West. We hope to have the chance to serve you again for an even more enjoyable stay next time!

10/10 Excellent

Lisandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 2 May 2024
Lisandra, thank you for leaving a perfect review score for 24 North Hotel Key West. We're thrilled to know your stay was enjoyable. We're all set and looking forward to welcoming you back in the near future.

10/10 Excellent

Loren, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a $ 50-a-night resort fee and $200 for incidentals that have to be paid when you arrive at the hotel. I didn't know this and wasn't very prepared. It may have been a small print I missed. The hotel isn't fancy but clean and quiet. It is part of Rooster Row, meaning you can use the amenities at the Gates, Hilton, and Mariott. The hotel is located in New Town. They have a roundtrip shuttle to Old Town for $5 a person. Runs on the hour. The shuttle is a 15-minute ride. The shuttle ticket you can use to get a free drink at the Gates pool bar before you use the shuttle. The above are some of the things I didn't know before I arrived. I like that the hotel is away from the hustle and bustle of the Old Town. I would stay here again. All the staff at the pool bars were so nice. The front reception staff were nice, but I wish they told me all I stated above.
Stayed 4 nights in Apr 2024
Response from Customer Service on 2 May 2024
Loren, thank you for taking the time to share your experience at 24 North Hotel Key West. We appreciate your feedback about the resort fee and incidentals, and agree that transparency is important in providing a comfortable stay.We're overjoyed to hear that you appreciated the tranquility of our location and our unique features, like being part of Rooster Row - and the convenience of our shuttle service to Old Town. We're especially glad to hear the positive interactions you had with our team members by the pool bar.Your feedback regarding communication at the front desk is valued. It's fundamental to ensure our guests have all the necessary information for a fulfilling stay.It's great to know that you'd consider staying with us again, and we're looking forward to welcoming you back on your next visit to Key West.

8/10 Good

Marie

Stayed 2 nights in Apr 2024
Response from Customer Service on 20 May 2024
Thank you for the 4/5 rating, Marie!We are excited to see that you had an enjoyable experience at 24 North Hotel Key West. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

4/10 Poor

Antonio

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The whole room needs to be updated. Rug full of stains, hair left from previous occupants.
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Antonio, we appreciate your insights regarding your recent stay. It's disheartening to learn about your experiences with the room's conditions. Please know that maintaining cleanliness and ensuring all areas are up-to-date are important to us. Your feedback has been noted and will be used to review our services. Thank you for your input.

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Alejandro, it's wonderful to hear that your stay at 24 North Hotel Key West left a positive impression. We sincerely appreciate your rating and hope to welcome you back in the future for an even better experience!

6/10 Okay

Anel

Travelled with family
Average
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Thank you for taking the time to share your feedback, Anel.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

6/10 Okay

amber

Travelled with partner
Liked: Staff & service, amenities
Rooms need updating, mattress uncomfortable
Stayed 3 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Amber, thank you for sharing your experience. We recognize some aspects of your stay weren't entirely satisfactory. We continually work towards modernizing our accommodations and enhancing the comfort of our bedding. We believe these improvements will enable guests to enjoy an even better experience next time.

4/10 Poor

richard

Zero house keeping whole stay. Had to go to desk every night for towels
Stayed 3 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Richard, we regret to hear about the issues you faced concerning the replenishing of amenities and housekeeping during your stay. We generally pride ourselves on our committed team members who take great care of guest needs. It seems we did not meet your expectations in this case. Rest assured, we have taken note of your feedback and will review our service procedures. We genuinely value your patronage and hope for another opportunity to provide an improved experience.

8/10 Good

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money.
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Jerome, thank you for your review. We're delighted to hear that you found 24 North Hotel Key West to be a great value. We strive to offer competitive rates whilst maintaining the quality of our offerings. Looking forward to welcoming you back for another stay.

8/10 Good

Tami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained. The pool area, gym, lobby, and outdoor bar were all immaculate. The rooms are a little dated, but very clean. Our waterfront view was partially obstructed, so I feel that is not worth the upgrade in price. The inside bar never seemed to be open. Front desk staff was friendly. The shuttle into downtown Key West was wonderful. However, I do wish the return shuttle ran later than 10:30 pm. We still had to pay for an Uber each night.
Stayed 3 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Tami, it's wonderful to know you enjoyed the cleanliness and services at 24 North Hotel Key West. We appreciate your observations regarding the view and the hours of operation for our inside bar and shuttle service. We're always aiming to improve our offerings for our guests. Thank you for considering our team members friendly and for mentioning our well-maintained areas. Your feedback is valued and we hope to welcome you back in the near future.

8/10 Good

Cynthia

Stayed 1 night in Apr 2024
Response from Customer Service on 15 May 2024
Cynthia,Thank you for your positive rating of 24 North Hotel Key West. We're glad you enjoyed your stay. We hope to welcome you back soon!

10/10 Excellent

wissam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Wissam, it's great to hear that you appreciated the cleanliness of 24 North Hotel Key West. We strive to maintain a pristine environment for our guests and we're glad we delivered. We look forward to welcoming you back for another enjoyable stay.

4/10 Poor

Lahcen, Boston

Travelled with family, Travelled with family and small children
Disliked: Amenities
over charge, price not worth it .same night they were charging way less for the same room I had. Not professional
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Lahcen, it's regrettable to hear about your concerns regarding the room rates. Ideally, pricing varies based on several factors and fluctuates according to demand to ensure fairness. We also aim for professionalism at all times and it's unfortunate to know that your interaction might not have reflected this commitment. We do appreciate your feedback, as it allows us to identify areas for improvement and serve you better in the future.

10/10 Excellent

Natalia, Pembroke Pines

Liked: Cleanliness, staff & service, property conditions & facilities
Room was comfortable and clean.
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Natalia, we're delighted to hear that you found the rooms at 24 North Hotel Key West to be comfortable and spotless. We strive to ensure our guests enjoy a relaxing stay with us. We hope to welcome you back in the future.

10/10 Excellent

Alexander

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet place, a bit away...
Stayed 4 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Alexander, we are ecstatic to hear you enjoyed the tranquil ambiance at the 24 North Hotel Key West. Our unique location appeals to those seeking a peaceful retreat. We're very grateful for your feedback and hope to have the chance to accommodate you again in the future.

8/10 Good

ELISARDO

Liked: Cleanliness, staff & service
.
Stayed 3 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
We appreciate you sharing this positive rating, Elisardo!The comfort of our guests is important to us so we can't wait to see you back again at 24 North Hotel Key West. We want to share an even more enjoyable experience with you next time.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Combined resorts made it convenient
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
Peter, thank you for your feedback. It's great to hear that the unique setup of 24 North Hotel Key West added convenience to your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Bobby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at 24 North for a week to get away from The Masters. It was a working vacation and we couldn’t have chosen a better hotel. We had a comfortable quiet place to work every morning and easy access to Old Town Key West in the evenings. The staff was helpful and courteous, the room was comfortable and had a great view of the ocean. We will definitely stay at 24 North again.
Stayed 7 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Bobby, it's delightful to see that you and your wife had a wonderful stay at the 24 North Hotel Key West. Knowing that you appreciated the tranquility of your workspace and the convenience of our location is truly rewarding for us. It's also encouraging to learn about your positive interactions with our courteous team members and the comfort provided by our accommodations with ocean views. We're eagerly awaiting your return for another memorable stay.

6/10 Okay

Michael

Travelled with family
If u need a great place to sleep and shower def recommend. Checked in and desk staff stated that no additional charge will be applied since it was previously paid for. On last day of stay 5 different charge started to appear and then when I inquired about what it was for they stated they wasn’t sure but no other charge would be incurred and “that’s just showed up today would be returned to your bank account once checked out”. Then when I checked out an hour later the same staff stated that they made a mistake. That the card would be charge even though they said no additional charges made. SO AS FAR AS Watching ur bank account closely for mysterious charges from the hotel may start showing up. No room cleaning everyday and continental breakfast included. SO I GIVE THIS HOTEL 4 of 10 rating.
Stayed 5 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Michael, it's unfortunate to learn about your experience with unexpected charges appearing on your bill. It is important that our operation remains transparent which includes our billing process. Your feedback will be used to ensure clarity in future guest communications. It's also noted that daily room cleaning and breakfast offerings didn't meet your expectations. We continually strive to improve our services to satisfy our guests' needs. Thank you for your feedback.

2/10 Terrible

Ryan

Business traveller
Disliked: Staff & service, amenities
Staff was very lazy and rude. I asked to have some coffee pods delivered over 5 times one morning and they were never delivered. Maintenance staff was rude when I told them I had no hot water. Also, never received my free cocktail, or any other VIP extras like I should have. Won't stay here again.
Stayed 4 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Ryan, we’re truly disappointed to hear that your recent stay didn’t meet your expectations. We deeply regret if there were any misunderstandings regarding room service and other benefits. Our team members are typically known for their helpful nature and we're sorry if this was not your experience. We value your feedback as it helps us identify areas of improvement. We hope you would consider giving us another chance to make it up to you in the future.

10/10 Excellent

David

Stayed 4 nights in Apr 2024
Response from Customer Service on 7 May 2024
David, it's fantastic to know your stay at 24 North Hotel Key West met your expectations! We're thrilled you've rated us so highly and hope we'll have the pleasure of hosting you again on your next visit to Key West. Safe travels until we meet again!

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Read above
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Tina, it appears your review details may not have been included in your message. We'd greatly appreciate any comments or suggestions you hold regarding your stay. Thank you for sharing your feedback.

8/10 Good

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the coast, very nice pool, staff was well trained and courteous,
Stayed 3 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Tina, thank you for taking the time to share your positive feedback about your stay at 24 North Hotel Key West. We're delighted to hear that you appreciated our picturesque coastal location and enjoyed the pool amenities. Hearing that our team members were proficient and polite is uplifting. We look forward to welcoming you back in the future!

8/10 Good

Kim

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Pool area and grounds were kept very nice and we really enjoyed the views. Food by pool was tasty. Room was the let down. Carpet was ratty, didn't want bare feet on carpet. Bathroom sink filled with water every use. The stopper remained in closed position. There must have been complaints about this, which would have been ignored, or no action taken. Too bad.
Stayed 4 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Kim, it's pleasing to hear you admired our pool area, lush grounds, and enjoyed the food. At 24 North Hotel Key West, it's our mission to offer a remarkable experience and we're sorry to hear about the room details that caused concern. We understand how the carpet condition and the bathroom fixtures could influence your overall impression. We assure you all feedback is taken into consideration to enhance our guest experience. We hope to have the opportunity to make it right in the future.

2/10 Terrible

Selena

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Selena, it's concerning to see your rating. We value every guest's feedback and we deeply regret we didn't meet your expectations. Please feel encouraged to share more details about your experiences via email or a phone call, so we can strive for improvement. Your satisfaction is our priority.

8/10 Good

Karen B, Dalton

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great pool area. Free Towel service, plenty of sitting space, great bar area with good food. Clean pool.
Stayed 3 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Karen, it's delightful to learn that you appreciated the refreshing pool zone at 24 North Hotel Key West, our complimentary towel service, and extensive sitting options. We're thrilled that the bar area and its food selection met your expectations, and that our pool's cleanliness stood out. Looking forward to welcoming you back for yet another satisfying visit.

8/10 Good

Maddie

Stayed 7 nights in Apr 2024
Response from Customer Service on 2 May 2024
Maddie, thank you for choosing 24 North Hotel Key West for your recent stay and taking the time to rate us. We hope you had a memorable time and look forward to welcoming you back for an even better experience.