Outdoor pool, pool cabanas (surcharge), pool umbrellas

Reviews of Playa Largo Resort & Spa, Autograph Collection

4.5 out of 5
Playa Largo Resort & Spa, Autograph Collection
97450 Overseas Highway, Key Largo, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 682 out of 1003 reviews" "
Rating 8 - Good. 171 out of 1003 reviews" "
Rating 6 - Okay. 72 out of 1003 reviews" "
Rating 4 - Poor. 44 out of 1003 reviews" "
Rating 2 - Terrible. 34 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Playa Largo staff is second to none. The property accommodations are extraordinary with three top rated restaurants on the grounds.
Stayed 3 nights in May 2024

8/10 Good

Catherine

Liked: Cleanliness
Stayed 3 nights in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Armando

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was absolutely faboulous it’s the perfect place to visit with family and kids
Stayed 1 night in May 2024
Response from Alison on 20 May 2024
Armando, It was our pleasure to welcome your family to Playa Largo Resort. We can't wait to welcome you back for another family getaway soon!

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Alison on 20 May 2024
Alicia, Thank you for the excellent review, we are thrilled that you enjoyed your island getaway with us! Our team looks forward to welcoming you back soon.

10/10 Excellent

Barbara, Claymont

Travelled with family
Stayed 3 nights in Apr 2024
Response from Alison on 20 May 2024
Barbara, Thank you for the 5 out of 5 review. We can't wait to welcome you back soon!

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly, helpful, and courteous.
Stayed 4 nights in May 2024
Response from Alison on 20 May 2024
Dale, We are thrilled to see that you had a fantastic experience and can't wait to welcome you back soon!

10/10 Excellent

Tommy

Travelled with partner
Liked: Cleanliness, staff & service
Nice overall
Stayed 3 nights in May 2024
Response from Alison on 20 May 2024
Tommy, Thank you for the outstanding review, we can't wait to welcome you back soon!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay at the resort A relaxing atmosphere and beautiful views
Stayed 3 nights in May 2024
Response from Alison on 20 May 2024
Brian, Thank you for the fantastic review. We are delighted that you enjoyed the relaxing atmosphere and beautiful views. We look forward to welcoming you back soon!

2/10 Terrible

dagoberto

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff at the pool was very rude.
Stayed 1 night in Apr 2024
Response from Alison on 20 May 2024
Dagoberto, We are so disappointed to hear that your experience wasn't outstanding. We apologize that you didn't receive the outstanding service we are known for at the pool. We have taken your feedback and addressed this with our team. We hope you'll allow us another chance to welcome you back soon so we can show you the excellent poolside experience we are known for.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is such great location in Key Largo!
Stayed 2 nights in Apr 2024
Response from Alison on 20 May 2024
Carol, We are delighted that you enjoyed your island time at Playa Largo Resort. We look forward to welcoming you back soon!

4/10 Poor

Irene

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This property is overpriced. The rooms and indoor areas are in need of update. It was very crowded during our stay, with lots of screaming kids. Of the numerous pool and beach chairs onsite, we were not able to secure any over our 4 day stay. The beach is just ok. We had long waits for food. It was unclear before we arrived that the prepaid breakfast was just for 2 people, although we booked a stay for 3 people. We also did not know that the property allowed day guests, which decreased amenities and services provided to paying hotels guests, and added to the overcrowding. We will not be back.
Stayed 4 nights in Mar 2024
Response from Alison on 20 May 2024
Irene, Thank you for taking time to share your feedback. We apologize for the inconveniences you experienced during your time with us. Providing a positive and comfortable experience for our guests is a top priority for us and it disappoints us to hear that we fell short of your expectations. We understand that you were dissatisfied with the value for money during your stay. We continuously review our pricing to ensure it reflects the quality of our services and facilities. Your feedback will be shared with our team to ensure that necessary improvements are made. We also apologize that you encountered difficulties securing pool and beach chairs. We aim to provide sufficient seating for our guests and your feedback will be taken into account as we continue to enhance our offerings. Thank you for bringing your concerns to our attention. We value your feedback and will use it to improve the experience for our future guests. We hope you will consider giving us another chance to welcome you back so we can provide you with the exceptional stay you deserve.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing resort. I recommend it highly!
Stayed 3 nights in Apr 2024
Response from Alison on 20 May 2024
Michael, Thank you for the outstanding review. We are honored that you highly recommend Playa Largo Resort. We can't wait to welcome you back soon!

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just spectacular ! Very nice walk in sandy beach looking like your in the Bahamas ! Very relaxing, calm resort close to home .
Stayed 1 night in Apr 2024
Response from Alison on 20 May 2024
Isabel, Thank you for staying with us! We are thrilled that you had a wonderful experience at our tropical resort. Our team is delighted that you enjoyed our beachfront escape that is close to home. We look forward to welcoming you back soon!

8/10 Good

Pamela

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Alison on 20 May 2024
Pamela, Thank you for staying with us, we are happy to hear that you had a great experience. Our team looks forward to welcoming you back soon!

2/10 Terrible

Debra

Travelled with partner
Liked: Staff & service
When we checked in for our honeymoon they did not have the room I reserved. So my husband and I spent our honeymoon in separate queen beds. The ice machine didn’t work. Good was expensive and not that good. They sell day passes so the entire place was swarmed with people.
Stayed 5 nights in Mar 2024
Response from Alison on 20 May 2024
Debra, Thank you for choosing to spend your honeymoon with us. We are very disappointed to hear that we missed several opportunities to make your stay special and apologize that you didn't enjoy your stay. Your feedback is important to us as it helps us to improve our services. We understand that you were disappointed with the room upon check-in, our goal is to ensure that all guests have a comfortable and enjoyable experience, especially during a special occasion. We apologize for the disappointment this may have caused. We strive to fulfill all reservation requests and sincerely apologize if there was any oversight that occurred in this regard. We also would like to acknowledge that we've addressed the ice machine and your feedback about food quality with our team. Regarding the overcrowding of the pool deck, we understand that spring break can cause the pool deck to feel very busy at times. We usually do not offer day passes during peak times like spring break. We've taken your feedback to our team so we can further evaluate the experience we are providing our guests. We apologize for the inconveniences you encountered during your honeymoon stay and hope you'll allow us another chance to welcome you back so we can show you the outstanding experience we are known for.

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property!!! We went during spring break so it was pricey but a fantastic trip. My boy comment would be that I wished they had more activities for kids and water sports on the facility. They had a some but not enough to keep active kids occupied for more than a few days.
Stayed 3 nights in Mar 2024
Response from Alison on 20 May 2024
Laura, Thank you for staying with us. We are honored that you loved your experience. Your feedback about family and kid-friendly activities is extremely helpful. We are always developing new experiences for guests and appreciate the details you provided about areas where we can improve. Our team is working with local partners to develop more family-friendly experiences and hope to have these ready for you to enjoy by your next stay with us. We look forward to welcoming you back soon!

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Alison on 20 May 2024
Steve, Thank you for staying with us, we are thrilled that you had a great experience and look forward to welcoming you back soon!

4/10 Poor

Darrin

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Alison on 20 May 2024
Darrin, Thank you for staying with us. We are disappointed that your experience didn't meet expectations. We hope you will allow us another chance to welcome you back in the future so we can show you the excellent experience we are known for.

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities
Food was very good and staff was good. Property seemed to be understaffed for the amount of people during Spring Break. Long wait times at restaurants with not enough beach chairs to accommodate all
Stayed 6 nights in Mar 2024
Response from Alison on 20 May 2024
Chris, Thank you for the great review, we are thrilled to hear that you enjoyed your time a Playa Largo Resort. We appreciate the details your provided about areas where we could improve and will take your feedback about dining and the pool area to our team as we prepare for spring break next year. We look forward to welcoming you back soon!

10/10 Excellent

Carla

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alison on 20 May 2024
Carla, Thank you for staying with us are are delighted that you enjoyed your time at Playa Largo Resort. We are looking forward to welcoming you back soon!

10/10 Excellent

Jerri

Stayed 2 nights in Mar 2024
Response from Alison on 20 May 2024
Jerri, Thank you for the excellent review. We look forward to welcoming you back to Key Largo soon!

8/10 Good

Anthony, Southlake

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

Alex

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Tegan

Travelled with partner
The property was beautiful. The staff was excellent. It was a lovely place to stay for the week.
Stayed 5 nights in Feb 2024

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just fantastic!!
Stayed 1 night in Mar 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views from the beach and pool. Hotel restaurant choices are a bit limited. Overall a lovely stay.
Stayed 3 nights in Feb 2024

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I really liked the restaurants and beach area. The resort has a lot to offer for recreation- bikes, kayaks, paddle boards. The property is gorgeous and the staff was very friendly and willing to help you in any way. My only complaint is housekeeping. Our room was “cleaned” only once in 5 days. The only thing they did was empty trash and make the beds. No fresh towels, toilet tissue or Kleenex. I had to call almost every night for fresh towels. Also, there is constant music playing at the pool area. It’s not offensive during the day, however, it pays all night long and into the morning. Otherwise, it was a great vacation with beautiful views and I highly recommend the water cabanas!
Stayed 4 nights in Feb 2024

6/10 Okay

GIOVANNI

Disappointing for a 4 stars resort
Very average and definitely overpriced for the "tired" condition of the hotel. Many little thing wrong or broken and mediocre service. Same for the food and the restaurant upkeep. Just okay and a little disappointing.
Stayed 2 nights in Feb 2024

10/10 Excellent

eliadys

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for the family
Stayed 1 night in Feb 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was outstanding and was enough to make our journey worthwhile. However, traveling around Key Largo was filled with busy one way roads and limited dining. A 3 hour drive to Key West in traffic, FYI.
Stayed 5 nights in Feb 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property
Stayed 3 nights in Feb 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with great staff
Stayed 3 nights in Feb 2024

2/10 Terrible

Ivan

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The services is horrible at the bar and the restaurant for the amount of money they charge you would expect top service
Stayed 1 night in Feb 2024

10/10 Excellent

matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great staff, nice rooms. Food was a little underwhelming a couple times
Stayed 3 nights in Feb 2024

6/10 Okay

Agnieszka

I did not like that pool was cold .. jacuzzi heater was also broken for a while.. they are charging for use of the wine glasses I thought that was odd .. but overall nice place ..
Stayed 4 nights in Jan 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

van, apple valley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort!
Stayed 1 night in Jan 2024

10/10 Excellent

Lisa marie, Grand forks

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the property. Will definitely be back
Stayed 3 nights in Jan 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful place to relax and enjoy the beach. However, there is not a lot of things to do on the site and everything closes at 10pm.
Stayed 3 nights in Jan 2024

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

4/10 Poor

John

Stayed 6 nights in Nov 2023

4/10 Poor

Sharon

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room overlooked the parking lot. I requested either a water view or resort view, NOT a parking lot view! You have to call the front desk and request to have your room cleaned. I asked for a laundry bag (not one in the closet) and after 90 min of waiting, I gave up. And on our last day, the water in the entire resort stopped working. So glad I wasn't in the shower at the time. Unacceptable. Will not return to this hotel.
Stayed 2 nights in Jan 2024

4/10 Poor

Mikhail

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Max 3 star hotel. Shabby and dirty furniture. Cold swimming pool. Most of the beach atea was blocked by a private event.
Stayed 8 nights in Dec 2023

10/10 Excellent

Brandon

Stayed 2 nights in Dec 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023