Suite, Multiple Beds, Non Smoking | In-room safe, blackout curtains, iron/ironing board
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Reviews of Comfort Inn Kennewick Richland

2.5 out of 5
Comfort Inn Kennewick Richland
7801 W Quinault Ave, Kennewick, WA

Reviews

8.2

Very good

Rating 10 - Excellent. 181 out of 456 reviews" "
Rating 8 - Good. 163 out of 456 reviews" "
Rating 6 - Okay. 70 out of 456 reviews" "
Rating 4 - Poor. 25 out of 456 reviews" "
Rating 2 - Terrible. 17 out of 456 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Vinh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean
Stayed 2 nights in May 2024

6/10 Okay

Nohemi

It has room for improvement- no pun intended. All I would say is the inspector was there when I was checking out and she did not look satisfied at all- employees looked nervous. Sad..
Stayed 1 night in Apr 2024

10/10 Excellent

Jacqueline

Travelled with partner
Clean
Stayed 1 night in Apr 2024

6/10 Okay

rich

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

deena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy. Kids in the hallways laughing running. Other than that it was fine.
Stayed 3 nights in Apr 2024

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was hard to find. Needs a sign on Quinalt Ave where it is supposed to be located.
Stayed 1 night in Apr 2024

8/10 Good

Amanda

Stayed 1 night in Apr 2024

4/10 Poor

Tamilselvam

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Bruce

Travelled with partner
Staff was friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Sean

Stayed 1 night in Mar 2024

8/10 Good

Emily

Stayed 1 night in Mar 2024

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Hotel was clean and staff was friendly.
Stayed 2 nights in Mar 2024

8/10 Good

Jenny

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
Cigarettes butts by the doors in the ground outside. Water flow is the shower is terrible
Stayed 1 night in Mar 2024

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the cleanest and nicest hotels we've ever stayed at. Staff is friendly and the cost is reasonable. Highly recommend this hotel. Whoever manages this hotel should go to others to teach them how to have a great hotel.
Stayed 1 night in Mar 2024

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean and the bed was very comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Leora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to see a hockey game, GO AMS, but we were not able to go. We sure enjoyed the pool and jacuzzi. Great breakfast! And was quiet. Tha k you!
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024

2/10 Terrible

Christian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kiara Singleton GM on 28 Feb 2024
please let us know what we can do better thank you

8/10 Good

Dustin

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bathroom was a little dirty looked like used toiletries that they didn’t toss. Plus hair in the bathroom and bathtub. Room was very spacious pull out bed the cushion was ripped up and falling apart.
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Judy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice motel
Nice motel. Very clean, comfortable and quiet rooms. Good complementary breakfast choices.
Stayed 2 nights in Jan 2024

4/10 Poor

Darrick

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Would not recommend
Would not recommend this place, no maintenance, toilet ran all the time heater would not turn off. Bed was hard as a rock.
Stayed 3 nights in Jan 2024
Response from Kiara Singleton GM on 26 Jan 2024
sorry you feel that way thank you for your review

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place for my husband and I to stay for the night away, very close to our restaurant choice for dinner; Texas Roadhouse. Quiet, clean area. Super easy parking, quick check in. The only thing I would change is the pillows were very lumpy and we couldn’t get the TV to play more than one channel. Everything else was good!
Stayed 1 night in Jan 2024

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

4/10 Poor

Estevan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Dec 2023

6/10 Okay

Gregory L

Liked: Cleanliness, staff & service, room comfort
About what you'd expect.
I checked in later at night and the night staff person was very helpful. Breakfast the first two days was about average for a hotel stay. Saturday breakfast, not so good. Coffee in the lobby tasted burnt. One lady tried to make tea but the water in the "Hot Water" carafe was cold. What was supposed to be gravy was more like sausage and milk soup. Stirred it and it kept going around in the crock pot for awhile. I'm not sure what it was or where it was coming from, but there was a frequent "thump" audible in my room in the early morning hours that made sleeping in almost impossible. Had trouble keeping the shower water temperature consistent. The first morning, it seem like I ran out of hot water the was almost scalded when it came back after I adjusted to more hot water in the mix. And then there was the early morning back-up alarm on whatever vehicle was outside my room window. If it was the hotel shuttle (not sure they had one)- bad on them; otherwise, it was out of there control and just a clueless guest.... I needed to stay longer in the area than originally booked, but moved to a property not far away run by a different hotel company..... Bottom line, okay place to use for a quick overnight stay, but longer than one night, I would suggest looking elsewhere!
Stayed 3 nights in Dec 2023

8/10 Good

Pat

Travelled with family
Liked: Cleanliness, staff & service, amenities
Over all acceptable for the price. Only downside----the toilet seat in our room (224) was cracked all the way through and pinched my butt! I left a note for the maid and informed the front desk of the issue. Otherwise, I'll stay there again.
Stayed 1 night in Dec 2023
Response from Kiara Singleton GM on 13 Dec 2023
thank you for staying with us we did get that seat fixed and we hope to see you again

6/10 Okay

Anthony

Travelled with family and small children
Disliked: Property conditions & facilities
It was in a state of renovation and that was not disclosed before we arrived. The hotel looked closed when we arrived. The lobby was dirty a d in disarray due to renovation activities a s the breakfast was poor. Room was as described so that was a plus.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Some of the staff was friendly and knew what they were doing. Some, not so much. One person on the front desk responded to our report of the toilet running, "Toilets do that sometimes" and offered no assistance to get it fixed. Another promised the tub that wasn't draining at all would be fixed during the day; upon returning to the room at 9 pm, it had not been fixed. Repeatedly we were told that amenities and repairs weren't available because various remodeling and upgrades were happening. But we were staying this week - so remodeling and upgrades didn't help us at all! The breakfast was so-so. Hot water was sometimes just lukewarm and sometimes there was no hot food ready. The AC/heat was not reliable; apparently the fan wasn't working. More positively, the mattress was firm, the room clean, and there was reasonable lighting around the parking lot.
Stayed 6 nights in Nov 2023
Response from Kiara Singleton GM on 24 Nov 2023
so sorry you stay was not the best for you we hope you come back so we can make your stay the best we can

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip and needed a hot tub😉. We have stayed at this location before and we’re quite pleased.
Stayed 1 night in Nov 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
V
Stayed 4 nights in Oct 2023

8/10 Good

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Ted

Travelled with partner
We have stayed at this property before, but noticed signs of aging and wear and tear. The staff was just great but little things in our room were missing like no tissue, and the television was almost impossible to figure out how it worked.
Stayed 1 night in Oct 2023
Response from Kiara Singleton GM on 25 Oct 2023
sorry to hear that your stay was not to your liking we still hope to see you again and hope to make it right

8/10 Good

Jennifer

Travelled with pets
Liked: Staff & service
Expedia lost my reservation, the hotel staff (Nav) did a great job getting me a room. Hotel gets five stars, Expedia gets no stars!
Stayed 1 night in Oct 2023
Response from Kiara Singleton GM on 25 Oct 2023
thank you hope to see you again

10/10 Excellent

Josie

Stayed 1 night in Sep 2023
Response from Kiara Singleton GM on 25 Oct 2023
thank you hope to se you again

4/10 Poor

Kaitlin

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
$180 mistake - For the price, the room wasn’t worth it. The appliances were outdated so the fridge made a humming noise the entire night. But aside from the rundown condition of the hotel - housekeeping entered our room before checkout without announcing it was them! We were in bed asleep when we heard the keycard sound on our door and it slowing started opening. Luckily whoever it was closed the door when the realized there were still people inside. I called down to the front desk and all the could say was “I’m sorry, I’ll ask them not to enter your room until checkout time” which was still 1.5 hours away and the damage was already done. I’m not sure why they don’t have a process in place to make sure housekeeping isn’t entering rooms that guests are still checked in to but it was very scary and the lack of empathy from the front desk staff when it was brought to her attention was disappointing. I have never had something like this happen with all my other stays ay other hotels and we will never be back.
Stayed 1 night in Sep 2023
Response from Kiara Singleton GM on 18 Sept 2023
hello I'm sorry your stay was not to your liking we do have a process for the housekeeper I will be talking to the housekeeper that had your room that day our hotel is an older one so some thing are not like a new one if you have any questions let me know we hope to see you again have a good day

8/10 Good

Matias

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kiara Singleton GM on 18 Sept 2023
thank you for staying with us

8/10 Good

Linda

Good customer service/ front desk staff.
Stayed 1 night in Sep 2023
Response from Kiara Singleton GM on 18 Sept 2023
thank you we hope to see you again have a good day

10/10 Excellent

Harriette

Stayed 2 nights in Sep 2023
Response from Kiara Singleton GM on 18 Sept 2023
thank you for staying with us

10/10 Excellent

Judith, Florence

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that they had a quiet time and had patrons acknowledge it at checkin. One of the most quiet hotel experiences I've had.
Stayed 1 night in Sep 2023
Response from Kiara Singleton GM on 7 Sept 2023
Thank you we hope you stay with us again

10/10 Excellent

Cynthia

Stayed 1 night in Aug 2023
Response from Kiara Singleton GM on 7 Sept 2023
thank you come a again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Kiara Singleton GM on 14 Aug 2023
thank you for staying with us hope to see you again

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Kiara Singleton GM on 2 Aug 2023
thank yo for staying with us

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice. Room was clean. Grounds were kept up nicely. Close to everything. No work out area. Definitely would stay again.
Stayed 2 nights in Jul 2023
Response from Kiara Singleton GM on 2 Aug 2023
thank you for the review we hope to see you again

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Nice Stay
Very friendly staff. Our room was spacious and clean.
Stayed 2 nights in Jul 2023
Response from Kiara Singleton GM on 28 Jul 2023
Thank you for staying with us hope to see you again

8/10 Good

David

Stayed 1 night in Jul 2023
Response from Kiara Singleton GM on 24 Jul 2023
Thank you for stay with us hope to see you again

10/10 Excellent

Coby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Kiara Singleton GM on 19 Jul 2023
thank you for staying with us hope we have you again