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Ben at the reception was very nice and helpful. So that everyone knows. Parking is $6 per night. The breakfasts are good, the rooms are spacious and clean.
Marina
Stayed 2 nights in Apr 2024
Response from Gimena T. on 2 May 2024
Dear Guest, thank you for your message. We are happy you enjoyed your stay! Based on your feedback during arrival, we have refunded the parking fee. This time it was on us! We hope to see you again soon!
The rooms were extremely spacious. Perfect for family. The breakfast was decent. Areas was clean inside and out. The courtyard was nice too. Would definitely stay here again
kristi lynette
Stayed 3 nights in Apr 2024
Response from Mel. R on 15 Apr 2024
Thank you for your feedback and for staying with us. We hope to see you soon.
Staff was very friendly and helpful through my lengthy on/off stay all month. Studios are roomy and clean.
Only downfall is the water temperature in the rooms could be hotter. Tried to get baths since i was charged for having a bath tub, and couldbt utilize the tub cause the water wasn't hot enough to fill the tub.
*DO NOT SPEND THE EXTRA FOR A ROOM WITH A BATH TUB*
It would be nice to get reimbursement for a tub i couldn't use.
Wendy
Stayed 1 night in Mar 2024
Response from Gimena T. on 12 Apr 2024
Dear Guest, thank you for your feedback. We apologize for this issue, we will have our Engineering team correct this. We hope you stay with us again!
Good value compared to other hotels nearby. It's nothing too fancy, but nice suites, well fitted, and a short walk to fast food and convienece store
Wayne
Stayed 1 night in Mar 2024
Response from Mel R. on 30 Mar 2024
Thank you for the feedback. We hope to see you soon.
2/10 Terrible
Denise
26 Mar 2024
Disliked: Cleanliness, staff & service
Melchi ridore is the one that will make customers hate this hotel.
I stayed there and paid on time but he managed to avoid me making new reservations and was even proud to tell me that any booking even from a third party will be cancelled.
Very unprofessional person
Dear Guest, Thank you for taking the time to share your feedback. We hope to see you again!
4/10 Poor
Tierra
Travelled with partner
24 Mar 2024
Liked: Staff & service
Disliked: Cleanliness
I was never told about parking fee. I was charged $8 for parking. I only found out about the parking fee after I inquired of why the deductions from my deposit I was aware of the $15 for late checkout was told parking was $6 and I was charged $8. I don't recommend this property especially for cleanliness tub was filthy had to be cleaned and wasn't even offered the option of moving to another room
Tierra
Stayed 1 night in Mar 2024
Response from Mel. R on 25 Mar 2024
Hello, Thank you for your feedback. I do apologize for the dirty tub. The housekeeper was sent to clean the tub because we were sold out and unable to transfer you to another room. To clarify, the parking is 6 and the Late checkout fee is 15 plus tax.
Dear Guest, thank you for your feedback. We are happy to see that you enjoyed your stay with us. We look forward to seeing you again soon!
10/10 Excellent
Louis
Business traveller
15 Mar 2024
Liked: Cleanliness, staff & service, amenities
The property does have some issues but the staff was very attentive and addressed all issues in a timely manner
Louis
Stayed 5 nights in Mar 2024
Response from Mel R. on 17 Mar 2024
Thank you for the feedback. We hope to see you soon.
8/10 Good
Roy
12 Mar 2024
I was put beside the basketball area , and it wasn’t very nice sense I asked for a quiet room
Roy
Stayed 3 nights in Feb 2024
Response from Mel. R on 13 Mar 2024
I sincerely apologize for any inconvenience caused by the placement of your room. We understand the disturbance this may have caused. Thank you for your understanding and feedback.
Thank you for your feedback! We are delighted that you enjoyed your stay. We hope to see you again.
10/10 Excellent
Christina
19 Feb 2024
Great stay
Christina
Stayed 1 night in Feb 2024
Response from Mel. R on 19 Feb 2024
Thank you for your review. We are happy that you enjoyed your stay. Hope to see you soon.
2/10 Terrible
Jamie
Travelled with partner
15 Feb 2024
Liked: Property conditions & facilities
Our toilet was broken, we had to call the front desk 4 times to fix it. They finally moved us to a different room on our last nite. Our first couple nights we had no functional toilet
We booked king room with pull out bed, NO bedding was provided, we had to get from front desk. NO ice machines available. We got up early morning to leave at 7:00AM, NO hairdryer in room. Went to front desk, NO housekeeping available until 9:00AM.
John
Stayed 1 night in Feb 2024
Response from Gimena T. on 9 Feb 2024
Dear Guest, thank you for your feedback. We apologize that your stay was not up your expectations. We have ice makers in the kitchens rather than ice machine. Your reservation was for one night, housekeeping would have not been offered, unless you needed something additional. We apologize for not having the bedding/hair dryer in the room, but we are glad you were able to receive it from the Front Desk.
Thank you so much for your feedback! We hope to see you soon.
10/10 Excellent
twaneka
4 Feb 2024
twaneka
Stayed 7 nights in Jan 2024
Response from Mel R. on 20 Mar 2024
Thank you for your review. We hope to see you soon.
2/10 Terrible
April
4 Feb 2024
Disliked: Staff & service
Not as pictured. Not enough beds for my family
April
Stayed 1 night in Feb 2024
Response from Mel R. on 4 Feb 2024
We sincerely apologize for this inconvenience, as listed on our website our largest room is our 2 bedroom suite, which features 2 king-sized beds, and a pull-out sofa bed.
6/10 Okay
Tanisha
Travelled with family, Travelled with family and small children, Travelled with pets
2 Feb 2024
Liked: Staff & service
Disliked: Cleanliness
its a nice place to stay but the only thing i dislike is that they don't clean the rooms everyday only if you staying seven days straight...
Tanisha
Stayed 5 nights in Jan 2024
Response from Jamandi on 2 Feb 2024
Thank you for your Feedback!.
2/10 Terrible
Raymond
2 Feb 2024
Staff need to have compassion towards guests.
Raymond
Stayed 2 nights in Jan 2024
Response from Jamandi on 2 Feb 2024
Thank you for your Feedback!.
10/10 Excellent
Kelley
30 Jan 2024
Kelley
Stayed 1 night in Jan 2024
Response from Gimena T. on 31 Jan 2024
Dear Guest, thank you for your feedback. We are happy you enjoyed your stay!
The location and suite was very good. Close to things we wanted to do. The breakfast was sub-par and the front desk service (on the checkout day) was NOT very pleasant or helpful!
Sharon
Stayed 1 night in Jan 2024
Response from Gimena T. on 29 Jan 2024
Dear Guest, We apologize for this experience. We will review this with the team to gather more details and as a training opportunity to improve. We hope to see you again in the future!
4/10 Poor
Kaitlin
Travelled with partner
29 Jan 2024
Disliked: Amenities
It was an “okay” stay. The rooms look nothing like the website and the “cleaner” they use to clean stinks up
the hallways. It smells like an old ladies perfume trying to cover up cigarette smoke. The shower tub in our room was so stopped up you were standing in ankle high water when you tried to shower, it was gross. Beds were lumpy. I am not a hotel snob by a long shot but this was pretty bad for the price we paid. It was motel 6 quality for a holiday Inn price. We won’t be back.
Kaitlin
Stayed 2 nights in Jan 2024
Response from Gimena T. on 29 Jan 2024
Dear Guest, we thank you for your feedback and we apologize for this. We will review this with the team, and we will correct the issues that you experienced. We hope to see you again in the future for a second chance!
Dear Guest, thank you for staying with us and for providing your feedback! We are happy to see that you enjoyed your stay! We hope to see you again soon!