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Reviews of Quality Inn Kenly I-95

2.5 out of 5
Quality Inn Kenly I-95
405 S. Church Street, Kenly, NC

Reviews

7.4

Good

Rating 10 - Excellent. 126 out of 453 reviews" "
Rating 8 - Good. 158 out of 453 reviews" "
Rating 6 - Okay. 93 out of 453 reviews" "
Rating 4 - Poor. 35 out of 453 reviews" "
Rating 2 - Terrible. 41 out of 453 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Miranda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excelent room was exactly as described. Brenda was amazing as was all the staff. Its right off the interstate and very convenient. I will stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient access to highway
Stayed 1 night in May 2024

10/10 Excellent

Miranda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly!!!!!!! Brenda especially!!!!!!!
Stayed 1 night in May 2024

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service
Convenient for one night stay. Near to interstate.
Stayed 1 night in May 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Catherine

Travelled with partner
Liked: Staff & service
This property definitely needs upgrading
Stayed 2 nights in Mar 2024

10/10 Excellent

Joadelis

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Hotel Manager on 9 Mar 2024
Dear Joadelis,Thank you for the stay and the nice comments.It is good to know that you had a satisfactory experience.It is a privilege for us to have guests like you.We are looking forward to your next visit.Sincerely,Hotel Manager.

10/10 Excellent

Paul, Sebastian

Staff was very helpful
Stayed 1 night in Mar 2024
Response from Hotel Manager on 4 Mar 2024
Hello Paul,Thank you for the stay and the positive feedback.Our staff always goes the extra mile to ensure guest satisfaction.We are privileged to have guests like you.I look forward to welcoming you again.Sincerely,Hotel Manager.

10/10 Excellent

glen

Stayed 1 night in Mar 2024

2/10 Terrible

Eugene

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No able to get a coffee at 5:30am, only opens at 6:00am
Stayed 1 night in Mar 2024
Response from Hotel Manager on 4 Mar 2024
Dear Eugene,We are sorry to see that you gave us such a low rating for a cup of coffee. Our breakfast starts at 6am. This is stated when you check in. Our lobby remains closed until then for the safety of our staff. Please let our staff know when you check in that you will be leaving early, and they will accommodate you. Take care,Hotel Management

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our manager was extremely accommodating!
Stayed 1 night in Feb 2024
Response from Hotel Manager on 1 Mar 2024
Dear Lauren,Thank you for your kind words regarding our manager's exceptional service. We're delighted to hear that you had a positive experience and felt well taken care of during your stay. Your satisfaction is our priority, and we're grateful for your feedback. We hope to have the pleasure of welcoming you back soon.Sincerely,Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough and pleasant
Very clean place and comfortable, the service was good and kind 🙏
Stayed 1 night in Feb 2024
Response from Hotel Manager on 28 Feb 2024
Dear Guest,Thank you very much for staying with us and appreciating it.It's really sweet to hear from our guests that they had a good stay.We are privileged to have hosted you and are sure you will be back.Your endorsements will be our greatest reward.I look forward to your next trip.Best Regards,Hotel Manager.

10/10 Excellent

Glenn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 24 Feb 2024
Hello Glenn,Thank you for the stay and the positive feedback.Our staff always goes the extra mile to ensure guest satisfaction.We are privileged to have guests like you.I look forward to welcoming you again.Sincerely,Hotel Manager.

8/10 Good

Erin

Stayed 1 night in Feb 2024

10/10 Excellent

Becky

Stayed 1 night in Feb 2024

6/10 Okay

Daniella

Liked: Cleanliness, staff & service
Disliked: Amenities
Took this for an overnight stay on a long road trip. I booked it not knowing much about the area. The service is good, the room was clean but also very simple. The neighborhood is extremely remote and not sure about how safe it is. There is no pool, no gym but a small breakfast. I think it’s a little overpriced based on the amenities offered. It seems like there are better areas along the 95 that offer more amenities and even just more dining and less remote of a neighborhood, for a similar price. (Fayetteville, Wilson, Lumberton are all not so far and off the 95),I expected something a little different with the Quality Inn franchise.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 9 Feb 2024
Hello Daniella,Thanks for your stay at our property. I really appreciate your feedback and telling us what you liked and the areas where we need to improve. We will further improve the amenities and hospitality based on your observations. I look forward to your next visit for a fantastic experience.Sincerely,Hotel Manager.

2/10 Terrible

stephen

Business traveller
Disliked: Staff & service, amenities
Checked in --had a reservation --tried to take shower--city had shut the water for a planed outage starting at 10 pm --I was not told I would not have water until city turned water back on after their maintance -- I was upset that when I checked in I was not notified their would be no shower or toilet in room --desk clerk told me their was a notice on the check in counter --when I called from room after check in
Stayed 1 night in Jan 2024
Response from Hotel Manager on 14 Jan 2024
Hello Stephen,Thanks for the stay and the feedback.I sincerely regret all the inconveniences. My apologies.We will definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager

8/10 Good

Rene

Stayed 1 night in Jan 2024
Response from Hotel Manager on 30 Jan 2024
Hello Rene,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay, looking at the four stars. Please give us your specific comments, if any, for improving our services. Guest satisfaction is our priority. Please stay with us again.Sincerely,Hotel Manager.

2/10 Terrible

ERIC

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bug
Their was bug bed in the room I’m waiting for the refund of the room by tou and the hotel
Stayed 1 night in Jan 2024
Response from Hotel Manager on 14 Jan 2024
Hello Eric,I have taken note of your comment about the bed bug issue during your stay, which is very unusual. We are regularly taking pest control measures on our property, but we will check it further. Anyhow, our apologies for the inconvenience. The issue will be perfectly resolved. You will have a pleasant stay next time. I look forward to see you back.Sincerely,Hotel Manager.

10/10 Excellent

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt very welcome upon my arrival Both the evening and morning staff were friendly and helpful.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 14 Jan 2024
Dear Arthur,Thank you for your stay and the positive feedback.Your review is very encouraging and motivating for all the hotel staff.We are continuously making efforts to upgrade our hospitality and guest comfort.I hope to see you again soon for another fine stay..Sincerely,Hotel Manager

6/10 Okay

Stephanie

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 1 Feb 2024
Dear Stephanie,Thank you for your stay and the feedback with six stars.From an improvement point of view, we look for specific experience sharing.You will have a better experience next time.Sincerely,Hotel Manager.

8/10 Good

Massiell

Travelled with family and small children
Liked: Staff & service
Very basic hotel. Not too much. Option for dinning.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 14 Jan 2024
Hello Massiell,Thanks for your stay at our property. I really appreciate your feedback and telling us what you liked and the areas where we need to improve. We will further improve the amenities and hospitality based on your observations. I look forward to your next visit for a fantastic experience.Sincerely,Hotel Manager.

8/10 Good

Violaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 5 Dec 2023
Dear Violaine,Thank you for the feedback. We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.Sincerely,Hotel Manager.

8/10 Good

Dana, Rothesay

Liked: Cleanliness, staff & service
Staff was nice
Stayed 1 night in Oct 2023
Response from Hotel Manager on 21 Oct 2023
Hello Dana,Thank you for the stay and the positive feedback.Our staff always goes the extra mile to ensure guest satisfaction.We are privileged to have guests like you.I look forward to welcoming you again.Sincerely,Hotel Manager.

6/10 Okay

Joseph

Travelled with group
Disliked: Cleanliness, property conditions & facilities
This place went downhill
Roaches, leftover pizza, fecal covered tp on the bathroom floor. Other guests were having noisy outbursts
Stayed 1 night in Oct 2023
Response from Hotel Manager on 23 Oct 2023
Hello Joseph,Your claims here do not reflect the quality and integrity of our hotel. You did not bring these concerns to the front desk’s attention the night you checked in after walking into your room. In fact, you mentioned this when you were checking out the next day and asked for a refund. When your refund was refused you wrote this false review. Sincerely,Hotel Manager

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 3 nights. The bedding had holes and stunk. The room stunk. No houskeeping was done at all meaning no clean towels, no vacuuming ( the carpet was dirty and not vacuumed when we got there ), recieved a call the first night that the water may be shut off from the town and to take showers now, the guest laundry was broken due to the pipes were broken, there was urine at the top of the shower above your head and they couldn't print out receipts because their computers were down. Worst stay we have ever had. Don't bother going here.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 14 Oct 2023
Dear Amy,I am very sorry to hear that we did not meet your expectations in a several areas. My apologies for all the inconveniences. We take our guest comments very seriously. Our team have taken note of the issues and are working to improve the problems areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely Hotel Manager.

10/10 Excellent

Deion

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff !! Great area ! Makes you feel like home
Stayed 1 night in Oct 2023
Response from Hotel Manager on 4 Oct 2023
Dear Delon,Thank you! Thank you very much for your stay and the wow feedback.We are excited to read such a wonderful comment about your stay. It is heartening to hear the satisfaction of our guests.The entire hotel staff will be looking forward to welcoming you back soon.Sincerely,Hotel Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though I arrived late -- 10:30pm-- Brenda the receptionist was waiting for my arrival. My room was clean, the bed was comfortable, and so I slept well. Mary Beth, who cared for the breakfast preparation was very helpful. The hotel was easy to get to, right off I-95. Would stay there again in a heartbeat.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 25 Sept 2023
Hello Paul,It was a pleasure to have you stay and to read your positive feedback.It is greatly encouraging to hear your appreciation for Brenda and Mary Beth. We will offer yet another awesome hospitality experience next time.I look forward to your next visit.Thank you.Regards,Hotel Manager.

10/10 Excellent

jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room and the attendent on duty was fantastic!!!
Stayed 1 night in Sep 2023
Response from Hotel Manager on 22 Sept 2023
Dear Jill,Thank you for the stay and the nice comments.It is good to know that you had a satisfactory experience.It is a privilege for us to have guests like you.We are looking forward to your next visit.Sincerely,Hotel Manager.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value found in Friendly Kenly, North Carolina
My Wife and I enjoyed our stay in Kenly, North Carolina. Marybeth, the property manager checked on us with a phone call. Brenda took over for her in the morning and was wonderful to work with upon our stay. We met Jay the new owner, too. We would say for value and location in traveling on I-95 is true value of friendliness and taking the time to provide a quiet location to rest.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 10 Sept 2023
Hello Paul,It is really incredible to see your positive feedback.Our team is very much delighted with your appreciation.Glad to see that you very much liked the location and the stay.We eagerly await you to welcome you again.Regards,Hotel Manager.

6/10 Okay

Heather

Decent for price
Stayed 1 night in Sep 2023
Response from Hotel Manager on 8 Sept 2023
Hello Heather,Thank you for the stay and the positive feedback. We will still work on improving on the suggested areas so that our guests get more value and satisfaction. I invite you to stay with us whenever you are in this area.Sincerely,Hotel Manager

2/10 Terrible

Sebastien

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is close, They charge me extra for thing that i didn’t take
Stayed 1 night in Aug 2023
Response from Hotel Manager on 8 Sept 2023
Dear Sebastien,Thank you for taking the time to tell us about your experience. I'm sorry you were disappointed. We will investigate your concerns and take all necessary actions.In future, we will make certain that our guests have a wonderful stay with us. Please give us another chance and return soon.Sincerely,Hotel Manager

8/10 Good

Neil

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Qhen I checked out I pointed out a step on stair in front of room that tilted forward when I stepped on it.
Stayed 1 night in Aug 2023
Response from Hotel Manager on 8 Sept 2023
Hello Neil,Thanks for the stay and the feedback.Your comments are important for us.I regret the inconvenience howsoever. We will investigate your observations and communicate with the concerned for corrective actions.You can expect a trouble free stay next time.Please do visit again. Sincerely,Hotel Manager.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely best hotel in this town, customer service was great
Stayed 1 night in Aug 2023
Response from Hotel Manager on 8 Sept 2023
Dear Brandon,Thank you for the stay and the nice comments.It is good to know that you had a satisfactory experience.It is a privilege for us to have guests like you.We are looking forward to your next visit.Sincerely,Hotel Manager.

2/10 Terrible

Hasan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist was very rude. We drove for 8 hours beforeI we walked in. Upon entering to the reception I said hello to her she didn’t respond. I asked if I could use the restroom before checking in. She said,” I don’t have a public restroom, you have to wait until you go to your room”. Then I gave her my last name and booking number and informed her that I booked two rooms. She said, “No, I only have one room.” I tried to showed her the email confirmation but she didn’t wanted to see it. She said,” I don’t want to see it, do whatever you want to do because there’s nothing I can do.” She didn’t try or advise anything to resolve the problem. I called Hotels.com customer service phone number hoping to speak to someone to resolve the problem. It was Sunday and for some reason it was taking long. In the meantime my youngest daughter wanted to use the restroom. I asked permission again since it was taking long. Again she said no. So at that point I left the hotel to a gas station to use the restroom. When I came back, she found the other room under my booking. After I checked in I went to my rooms and found out that bedsheets and pillow covers are dirty, carpet was really dirty, bathtub had a hole in it. Worst than this, middle of the night I wake up because a centipede was crawling on my alarm. There were flies and cockroaches in the rooms. I Wonder how this hotel has a license to operate business. I advise no one should go near this hotel.
Stayed 1 night in Aug 2023
Response from Hotel Manager on 8 Sept 2023
Dear Hasan,Thank you for the stay and taking the time to give us your feedback on our property. We are extremely sorry for each of the negative experience you had at this hotel as you have mentioned. Your feedback is important for us to know and urgent actions will be taken to improve our process at this property. Our apologies for the issues you encountered during your stay, but this is certainly not the kind of guest experience we want you to have. Your concerns will be thoroughly investigated with our team, hotel records and management to ensure effective actions are taken to resolve each of the issues. Request your understanding and consideration to give another opportunity and we don’t want you to have a negative impression of our hotel. We hope that you will consider it favorably.Sincerely, Hotel Manager

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really good. Very comfortable and relaxing. The staff was amazing. Very friendly and helpful
Stayed 2 nights in Aug 2023
Response from Hotel Manager on 8 Sept 2023
Hello Jason,It is really incredible to see your positive feedback.Our team is very much delighted with your appreciation.Glad to see that you very much liked the location and the stay.We eagerly await you to welcome you again.Regards,Hotel Manager.

6/10 Okay

James

Business traveller
Liked: Staff & service
2nd room better
Stayed 1 night in Jul 2023
Response from Hotel Manager on 8 Sept 2023
Dear James,Thank you for the feedback regarding your recent stay at our property. I am sorry to learn about all the inconvenience you had to endure. My apologies. We care about your experience. We will investigate and take effective actions. Request your understanding and hope you will give one more opportunity.Sincerely,Hotel Manager.

10/10 Excellent

Randolph

Stayed 1 night in Jul 2023
Response from Hotel Manager on 8 Sept 2023
Hello Randolph,Thank you for the stay and the feedback. I am confident that you had a satisfactory stay looking at the five stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again.Sincerely,Hotel Manager.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager on 8 Sept 2023
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.Sincerely,Hotel Manager.

6/10 Okay

joanne

Travelled with family
Liked: Staff & service
Right off Hgwy 95
Stayed 1 night in Jul 2023
Response from Hotel Manager on 8 Sept 2023
Hello Joanne,Thanks for the stay and the feedback.Your comments are important for us.We will definitely work on your observations.You can expect a further improved stay next time.Please do visit again. Sincerely,Hotel Manager.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Hotel Manager on 8 Sept 2023
Hi Allen,We are delighted to have provided you with suitable accommodations for your trip here. We are pleased to see this awesome 10-star rating, and we hope to welcome you back again before long.Sincerely,Hotel Manager

4/10 Poor

tao

Stayed 1 night in Jul 2023
Response from Hotel Manager on 8 Sept 2023
Hello Tao,Thanks for the stay, but sad to see the four stars. My apologies for all the inconveniences. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us.Please revert.Sincerely,Hotel Manager.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
You get what you pay for
Night property manager was very helpful. We were traveling with a dog and the back section of the hotel for guests with dogs was not very appealing. The room was musty and bathroom dirty. Rooms need updating.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 8 Sept 2023
Dear Guest,Thank you for the stay and feedback regarding your recent stay at our property. I have noted your comments and telling us what you liked and disliked during your stay. My apologies. We will further to improve the amenities and hospitality based on your observations. I hope to welcome you again soon.Sincerely,Hotel Manager.

4/10 Poor

Renee

Travelled with family and small children
Disliked: Cleanliness, staff & service
The outdoor pool was green. Towels were dirty. Breakfast was okay, not very many options.
Stayed 1 night in Jun 2023

6/10 Okay

Julie

Travelled with pets, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The price difference at check in and the quality of the room. There was a big hole in the bathtub that had been patched poorly and an iron burn on the carpet. P
Stayed 1 night in Jun 2023

10/10 Excellent

Digna

Travelled with family
Liked: Staff & service, room comfort
Quality Inn - Kenly NC
The personnel were very courteous and friendly both at check in and check out. There was a dead cockroach in the room and the bathroom room had slashes. The over all look is very dated. Beds were clean and comfortable. At 7:30am There was barely any breakfast, only enough waffle mix to make one full waffle. Only one type of cereal apples.
Stayed 1 night in Jun 2023

4/10 Poor

Kimberly

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Needs to be closed
This hotel is older and in great need of updating. Pool was unavailable (green and nasty looking.) Stairs in rear should be condemned. TV was not functional. Coffeemaker overflowed everywhere. Microwave setting (defrost/cook) just spun and could not be set to cook.
Stayed 1 night in Jun 2023

6/10 Okay

Jimmie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only bad thing is the air conditioner was very noisy
Stayed 1 night in Jun 2023

10/10 Excellent

thomas

Stayed 1 night in Apr 2023

6/10 Okay

Varien

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023