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Reviews of Holiday Inn Katra Vaishno Devi, an IHG Hotel

3.5 out of 5
Holiday Inn Katra Vaishno Devi, an IHG Hotel
RLDA PLOT, KATRA RAILWAY STATION ROAD,, REASI, Katra, JK

Reviews

9.0

Wonderful

Rating 10 - Excellent. 3 out of 4 reviews" "
Rating 8 - Good. 0 out of 4 reviews" "
Rating 6 - Okay. 1 out of 4 reviews" "
Rating 4 - Poor. 0 out of 4 reviews" "
Rating 2 - Terrible. 0 out of 4 reviews" "

9.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Kshitij

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Service was pretty average. For anything one has to ask the staff several times. Breakfast options are limited even though I understand they strive to provide a fully vegetarian menu. The quality of the breakfast ranged from average to terrible.
Stayed 1 night in Nov 2023
Response from Ritesh Sharma on 22 Nov 2023
Dear Guest, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn KATRA VAISHNO DEVI. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Regards.

10/10 Excellent

Sangram

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Ritesh Sharma on 22 Nov 2023
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Regards.

10/10 Excellent

MAHESH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is conveniently located near the station and other transportation locations.
Stayed 2 nights in Oct 2023
Response from Ritesh Sharma on 26 Oct 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Harsh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Ritesh Sharma on 24 Jul 2023
Thank you for taking the time to tell us about your experience at Holiday Inn KATRA VAISHNO DEVI.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Katra Vaishno Devi.