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Reviews of Shangri La Hotel

5 out of 5
Shangri La Hotel
Lazimpat, Kathmandu

Reviews

7.0

Good

Rating 10 - Excellent. 11 out of 66 reviews" "
Rating 8 - Good. 28 out of 66 reviews" "
Rating 6 - Okay. 15 out of 66 reviews" "
Rating 4 - Poor. 6 out of 66 reviews" "
Rating 2 - Terrible. 6 out of 66 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

4/10 Poor

HIRO

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
nice location but everything is not good condition.
Stayed 3 nights in May 2019
Response from Roshan on 26 May 2019
Dear Guest, Thank you for your review and we have noted your feedback as well. We would feel glad if you would provide us the opportunity to serve you once again during your next visit. Thank you

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Like : it's size n sprawling lawn Dislike : staff arrogance at reception n coffee house. Not all of them but one or two is enough to ruin ones experience. I found d security Guards n bell hops friendliest. Premises were damp,dark n dinghy. I wanted to leave d moment I arrived but stayed nonetheless. I Guess they're use to VIP politician guests only but I will NEVER return! To Nepal yes but NOT to d shangrila
Stayed 2 nights in Apr 2019
Response from Samir on 5 May 2019
Dear Guest, Greetings from Hotel Shangri~La, Kathmandu! Thank you for the honest and constructive review for us. The points mentioned by you will be crucial in making some development in the service to our guests. Thank you. Regards, Samir

6/10 Okay

Yuki

Stayed 2 nights in Apr 2019
Response from Roshan on 22 Apr 2019
Thank you for Rating us regarding your experience.

8/10 Good

LN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Roshan on 5 Mar 2019
Dear Guest, Greetings from Hotel Shangri~La , Kathmandu! Thank you for the wonderful review. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, pleasant atmosphere. Air conditioning in the room didn’t work, but to be fair I had no time to complain about this and still slept fine!
Stayed 7 nights in Feb 2019
Response from Hotel Shangri~La Kathmandu on 25 Feb 2019
Dear Guest, Thank you for the wonderful rating and comments and hope that you had enjoyed your stay with us. We would feel obliged if you could give us the change to serve you once again and experience the updates in our rooms. Thank you.

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so friendly and nice, it was a great experience for us in Nepal.
Stayed 6 nights in Feb 2019
Response from Hotel Shangri~La Kathmandu on 24 Feb 2019
Dear Guest, Greetings form Hotel Shangri~La, Kathamndu! Thank you for the wonderful review and rating. We appreciate the your review as it is very valuable to us. Hope to serve you again in the future as well. Thank you.

8/10 Good

Praveen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was good except not very impressed with the property and size. services and food were good. very courteous staff.
Stayed 3 nights in Dec 2018
Response from Samir on 15 Jan 2019
Dear Guest, Thank you for your review and comments as well. We are glad that you have enjoyed our food and service as well. Thank you.

10/10 Excellent

Pattie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with lovely gardens. Flowers in the room and complimentary basket of fruit. Disappointed that breakfast was not included in the high price for the room though.
Stayed 1 night in Nov 2018
Response from Samir on 19 Nov 2018
Dear Guest, We are pleased to know that you liked staying with us. We are glad that you liked our landscaping and the rooms as well. Hope you give us the opportunity to serve you again during your next visit. Thank you.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2018
Response from Samir on 19 Nov 2018
Thank you for the scoring.

2/10 Terrible

Ragini

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upset customer!!!!
The lousiest Hotel I have ever stayed in Kathmandu. Rooms are rundown. Water leaking and bad smell in bathroom. The power socket have spoilt my phone charger. Zero cleaniness. Rip off for the price. I bought 4 nights stay. I had to check-out of hotel on my 2nd day. My money was wasted for the subsequent nights. I had to book and stay at another hotel. Will never come back again.
Stayed 4 nights in Oct 2018
Response from Samir on 19 Nov 2018
Dear Guest, Greetings! Thank you for your constructive comments. The management has taken decision in improving guest experience and you will definitely feel the difference during your next visit.

8/10 Good

ROBIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Roshan on 30 Oct 2018
Thank you for your response. Hope you provide us the opportunity to serve you again.

8/10 Good

Verified traveller

Good but not a 5 star hotel
Good old, classic hotel in Kathmandu. However it should no longer be a 5 star hotel - rooms are old, the thermostat cannot be properly regulated, shampoos and gels are refilled in old dirty bottles, the sauna costs 1000 rupees (which should be definitively included), and the food in the restaurant is surprisingly bad. The free airport shuttle is great and the hotel staff are friendly and helpful.
Stayed 2 nights in Sep 2018
Response from Samir Banerjee on 11 Sept 2018
Dear Guest, Thank you for our comments. We are most definitely working on renovation of the rooms and improve the service as well. Thank you. Regards, Samir

2/10 Terrible

sabarathnam, Dr Ananthram

Disliked: Cleanliness, property conditions & facilities, room comfort
Satisfactory needs upgrading of the tired property
The carpets on the 3rd floor had a musty smell - needs deep cleaning or new carpets. Very dated and needs upgrading. Garden is well maintained and is their best point
Stayed 1 night in Aug 2018
Response from Roshan Bantawa (Mr.), Sales Executive on 17 Aug 2018
Dear Guest, Thank you for your feedback. However we are glad to know you enjoyed our landscaping. Your comments are well noted. Our team is working tirelessly towards the best experience of the guest. Thank you. Regards,

8/10 Good

AGNES

Liked: Cleanliness, staff & service, room comfort
Stay in Shangrila KTM is okay; with the choices (hotel) in the area, I think Shangrila is the better one. Buffet breakfast should have more choices/variety as everyday have almost the same food...
Stayed 5 nights in Jul 2018
Response from Roshan Bantawa (Mr.), Sales Executive on 2 Aug 2018
Dear Guest, Greetings from Hotel Shagnri~La, Kathmandu! Thank you for your review and we are glad that you like your stay with us. We have noted the your feedback regarding the buffet breakfast and working on improving the menu. During your next visit you will definitely experience changes as well. Thank you.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in May 2018
Response from Front Office on 1 Jul 2018
Thank you for your review score.

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Loud indian wedding all weekend. Dirty pool, definitely not a resort. There was no where to get away from the intrusive event. This place is just an aging 3 star dying a slow death. Don't stay there.

8/10 Good

Rasp, Toronto, On

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Kathmandu
We tryed a 4 star hotel before changing to Shangrila. It was worth it the extra money ($25 per night more)
Stayed 1 night in Apr 2018
Response from Bhaskar Bhattarai on 3 May 2018
Dear Guests Thank you very much for the wonderful review posted for us. Your review will encourage us more to maintain the quality of service. We look forward to serve you again in your next visit to Kathmandu. Thank you

10/10 Excellent

Narain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best in Kathmandu
Very.wonderful and comfortable hotelThe staff starting from the manager was amazing
Response from Bhaskar Bhattarai on 3 May 2018
Dear Guests Thank you very much for the wonderful review posted for us. Your review will encourage us more to maintain the quality of service. We look forward to serve you again in your next visit to Kathmandu. Thank you

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

ian

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Shangri La Kathmandu
I was put on level four with 2 single beds, the beds were hard the pillows were hard. The first night was full of noise and people slamming doors and shouting in the corridor until 3.45am. I spoke to the peope at reception tthe day after about it.
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff was excellent, from the concierge to the front desk to the restaurant staff. The rooms are a little dated but still very comfortable.
Stayed 16 nights in Jul 2017
Response from Bhaskar Bhattarai on 5 Aug 2017
Dear Guests Thank you very much for wonderful review posted for us. We keep working hard to make all the guests "Happy". Our management also planning to do the renovation in our room side. We look forward to welcome you again in your next visit to Kathmandu. Thank you

6/10 Okay

Kawsar, Dhaka, Bangladesh

Very old hotel
This hotel surely need urgent upgradation. Staffs need to be trained more and should be more active and polite . Honestly, me & my friend stayed for a night here and was not comfortable and I am not satisfied with my stay in this hotel at all.
Stayed 1 night in Jul 2017
Response from Bhaskar Bhattarai on 5 Aug 2017
Dear Guests Thank you very much for the review. Your review has been brought to our management notice and same will be actioned accordingly. We look forward to serve you again in your next visit to Kathmandu. Thank you

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
old hotel, very bad a.c. & swimming pool.
not worth it, definitely not stay here again. Yak & Yeti is much better then this. even they don't have staff at lobby to take your luggage in room or while check out to your car. AC is very bad.. No cooling at all. Very old hotel.. looking like a government hotel.

10/10 Excellent

Atul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very warm welcome to Kathmandu!
Our stay was very comfortable and good. Prompt check-in, very clean rooms and always a service with a smile!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Dear Guests Thank you very much for the wonderful review posed for us. Your review will encourage us to maintain the same level of quality service in the future too. We look forward to serve you again in your next visit to Kathmandu. Thank You Regards, The Management

8/10 Good

R A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in Kathmandu
Pleasant stay; isolated from street noise but convenient location; helpful staff; breakfast buffet needs upgrading.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
priorities
priorities of management are wrong

8/10 Good

Santosh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 8 Feb 2017
Dear Guests, Thank you very much for the review posted for our Hotel. We keep trying our level best to provide the best service to our valuable guests and your review will definitely encourage us more to maintain the quality of service in the future too. We look forward to serve you again in your next visit to Kathmandu. Thank you The Management

8/10 Good

kino, Gurgaon India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIce Hotel!
Hotel stay was Comfortable. Room was clean. Breakfast was good, especially Miso Soup was happy fpr me!
Response from General Manager on 28 Jan 2017
Dear Guests Thank you very much for the review with wonderful words. We look forward to serve you again in your next visit to Kathmandu. Thank you The Management

8/10 Good

SANJAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located Convenient and clean hotel
Over all good. Must provide water jet at WC. The shower water pressure be improved. The staff has been courteous . The menus for Buffett dinner can be improved. Over all ambience is good.
Response from General Manager on 8 Feb 2017
Dear Guests, Thank you very much for the review posted for our Hotel. We keep trying our level best to provide the best service to our valuable guests and your review will definitely encourage us more to maintain the quality of service in the future too. Regarding the Buffet Breakfast, our management has taken the points and will definitely look into it. We look forward to serve you again in your next visit to Kathmandu. Thank you The Management

8/10 Good

Meeta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and good service
The rooms were comfortable and spacious, and the staff was polite and friendly. certainly not luxurious lavish like a 5 start should be, (probably a 4 star), but cozy and well maintained with a lovely garden. Amenities were good although we did not stay long enough to use the spa and pool etc. Overall a good experience !
Response from General Manager on 8 Feb 2017
Dear Guests, Thank you very much for the review posted for our Hotel. We keep trying our level best to provide the best service to our valuable guests and your review will definitely encourage us more to maintain the quality of service in the future too. We look forward to serve you again in your next visit to Kathmandu. Thank you The Management

4/10 Poor

Ashit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 21 Feb 2017
Dear Guests On behalf of management, we are extremely sorry as you stay couldnt happened good at Shangrila. As a management, we are investing the actual reason and same will be addressed accordingly. We look forward to serve you again in your next visit to Kathmandu. Thank you

6/10 Okay

malik

Liked: Staff & service
Good family stay
I stayed there with my family. Good place . Yes some of the things are old but still maintaining class. Food could have been better
Response from General Manager on 6 Jan 2017
Dear Guests Thank you very much for your review posted for Hotel Shangri-la Hotel !!! We look forward to serve you again in your next visit to Kathmandu. Thank you

8/10 Good

Santosh, Bangalore

Liked: Cleanliness, property conditions & facilities, room comfort
The Ambience and locality of the Hotel is good but really didn't enjoy on the food ,it was just average.
Response from General Manager on 11 Nov 2016
Dear Guests Thank you very much for the review. Management has taken seriously about the review for foods and take care accordingly. We look forward to serve you again in your next visit to Kathmandu. Thank you The Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on 6 Jan 2017
Dear Guests Thank you very much for the review posted for Hotel Shangri-la Kathmandu. We look forward to serve you again in your next visit to Kathmandu. Thank you The Management

10/10 Excellent

older traveler, k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Island in the midst of chaos
The rooms were nice. The hotel staff were helpful. The garden was pleasant to sit by. The coffee is very good. The food was ok. We were there too early for the pool so I cannot report. I didn't have a chance to try the tennis court but it looked in good condition. We could walk to kamal
Response from Bhaskar Bhattarai on 11 Nov 2016
Dear Guests Thank you very much for the review. We look forward to serve you again in your next visit to Kathmandu. Thank you The Management

6/10 Okay

Dhruv

Disliked: Property conditions & facilities, room comfort
I stayed at the club room. It was old and the bath showers were in poor condition. The hotel linen needed a change. Not worth the price I paid. Its an old property but the neighborhood is quiet and not very busy.
Response from General Manager on 11 Nov 2016
Dear Guests Thank you very much for the review. Our management would like to meet you in your next visit to SHangrila and ensure the comfortable stay. We look forward to serve you again in your next visit to Kathmandu. Thank you The Management

8/10 Good

Vyacheslav, Dubai

Liked: Cleanliness, staff & service, room comfort
Nice hotel
Nice hotel. Old building. Beautiful garden
Response from General Manager on 11 Nov 2016
Dear Guests Thank you very much for the review. Our management would like to meet you in your next visit to Shangrila and ensure the comfortable stay. We look forward to serve you again in your next visit to Kathmandu. Thank you The Management

8/10 Good

Tomer

Liked: Staff & service, property conditions & facilities
Response from General Manager on 6 Jan 2017
Dear Guests Thank you very much for the review posted for Hotel Shangri-la Kathmandu. We look forward to serve you again in your next visit to Kathmandu. Thank you The Management

6/10 Okay

Hugh, Doha

Disliked: Cleanliness, room comfort
A fairly nice Hotel in a fairly good location.
Overall the Shangri La in Lazimpat is a fairly nice hotel in a fairly good location. The highlight is the beautifully kept gardens to the rear and the outside coffee bar where you can also have a beer. The rooms are ok and functional with all the basic amenities although it has to be said smelled a little damp and due a refurb. The breakfast again was ok with a decent selection of International dishes located on the outside terrace offering a nice ambience. Although I didn't eat in the restaurant the menu looked very good for a reasonable price.

8/10 Good

Benoit, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last stay in Nepal before heading to CH
Nice relaxing garden in crazy Katmendu. Very professional discrete and polite personal. Interesting mixture of business and tourism customers. Rooms fine but nothing special.
Response from General Manager on 11 Nov 2016
Dear Guests Thank you very much for the review. Our management would like to meet you in your next visit to SHangrila and ensure the comfortable stay. We look forward to serve you again in your next visit to Kathmandu. Thank you The Management

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
it used to be
An absolute disgrace to the chain Shangri-la. Everything is old and worn out. Noisy, dirty, food is very average,there is other hotel better priced located with better services.

10/10 Excellent

RAJEEV, GURGAON

Liked: Room comfort
Recommended Place for Stay
Location: It is central and a bit away from the madding crowd, but has good restaurants etc in the vicinity. Courtsey : Very good by the Front Office , Room Service and other staff and on their own accord upgraded us to a Junior Suite. The Breakfast was great and sumptous as well the environment- Lawns etc. The Hotel is undergoing a badly needed renovation and hope it will be much better thereafter.
Response from General Manager on 11 Nov 2016
Dear Guests Thank you very much for the review. Our management would like to meet you in your next visit to SHangrila and ensure the comfortable stay. We look forward to serve you again in your next visit to Kathmandu. Thank you The Management

6/10 Okay

Peter Machado, Dubai UAE

Very pleasing staff bar one; Hotel needs revamp
Not linked with the Shangri-La chain in Hong Kong. Great service from staff bar one night receptionist. Rooms need refurbishing to raise up to 5stars standards.

6/10 Okay

y

Disliked: Property conditions & facilities
Old building with nice garden
Polite staff and tour guidqnce desk. Building and furniture quite old requiring renovation. Clean rooms. Awverage Restaurant menu . Good selection of wine list.
Response from Bhaskar Bhattarai on 6 Jan 2017
Dear Guests Thank you very much for the wonderful review. We look forward to serve you again. Thank you

10/10 Excellent

zizi, Japan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
非常に綺麗でした。特に不便することもなく、過ごすことができました。また中庭もこだわっており、良い雰囲気でした。
Stayed 1 night in Dec 2019
Response from Hotel Shangri~La on 24 Jan 2020
Dear Guest, Thank you very much for the wonderful comments. We would love to have you stay with us again during your next visit as well. Regards, Hotel Shangri~La, Kathmandu お客様、 素晴らしいコメントをありがとうございます。 また、次回の訪問時にも一緒に滞在していただきたいと思います。 よろしく、 Hotel Shangri~La, Kathmandu

4/10 Poor

AEN

Business traveller
Disliked: Property conditions & facilities
Very old property. Needs complete renovation. Rooms were damp and amenities were not working properly. Food was bad.
Stayed 2 nights in Aug 2019
Response from Samir on 16 Oct 2019
Dear Guest, Greetings from Hotel Shangri~La, Kathmandu! Thank you for the constructive review of the property and we have definitely worked on the issues you have faced during your stay. We have done a lot of upgrading of the rooms and the food standard as well so during your next visit, you will definitely see the changes as well. Thank you.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in Jul 2019
Response from Hotel Shangri~La, Kathmandu on 15 Aug 2019
Dear Guest, Thank you for the rating.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo ok primera vez en esa propiedad , personal ok, instalaciones ok, accesos ok, en fin todo ok
Stayed 1 night in May 2019
Response from Roshan on 26 May 2019
Dear Guest, Gracias por la evaluación y por compartir su experiencia de su estadía. Esperamos que nos brinde la oportunidad de servirle nuevamente durante su próxima visita. Gracias.

8/10 Good

Yoshio

少し古い感じ
古い感じがしました。しかし清潔感はありました。レストランは雰囲気良かったです。
Stayed 1 night in Apr 2019