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Reviews of Le ROI Digha

3 out of 5
Le ROI Digha
MFC, Complex, Digha Railway Station, Kanthi, West Bengal

Reviews

7.4

Good

Rating 10 - Excellent. 2 out of 6 reviews" "
Rating 8 - Good. 2 out of 6 reviews" "
Rating 6 - Okay. 1 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 1 out of 6 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Debabrata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2023
Response from Bijoy ( Revenue Manager) on 30 Mar 2023
Dear Guest,It is heartening to note your appreciation about the property. It’s a sense of pride to note that our team's efforts created a memorable experience. We will share your kind words of appreciation with the team and am sure that they will feel elatedThank you for staying with us and look forward to your revisit.Responsibly yours,Le Roi Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay in Digha
Good location close to Digha station with easy access to Old and New Digha but still calm. My de luxe room was a good size with a comfortable bed and armchair and good storage space. There were a number of well located power sockets. A downside was the lack of a good work space (only a low stand beside the armchair). A guide to how the TV worked would have been good. A safe for valuables would also have been good. The staff were very friendly and helpful. The check out time (09.00) was rather early but I was able to pay a bit extra for late check-out. The restaurant was fine although I found the prohibition against bringing in own food irritating (intrusion on the guest’s integrity). This wasn’t a problem for me on this solo trip but it could lead me to choose another hotel if I came to Digha again with my family. It would be better to let the restaurant compete with quality and price rather than trying to create an artificial monopoly. Apart from this an enjoyable stay in what is probably the best or one of the best hotels in Digha.
Stayed 2 nights in Jan 2020
Response from Priyanka on 2 Jan 2023
Dear Sir / Ma'am ,It is heartening to note your appreciation about the property. It’s a sense of pride to note that our team's efforts created a memorable experience. We will share your kind words of appreciation with the team and am sure that they will feel elatedThank you for staying with us and look forward to your revisit.Responsibly yours,Le Roi Team

6/10 Okay

Ashish

Liked: Staff & service
Disliked: Cleanliness
Ok
Linens were not clean, had to get them changed as soon as we checked in. Bathroom are so small that you barely fit in . Commode height is very uncomfortable. But you get ample supply of hot water. There was a spider 🕷 in my room. House keeping guys are nice but they lack basic training. Staff are polite and well behaved. Buffet breakfast spread was good last well as the over all food quality is good.
Stayed 2 nights in Dec 2019
Response from Priyanka on 2 Jan 2023
Dear Sir/ Ma'amI'd like to thank you for such a constructive review of your stay with us. My sincere apologies for the reported inconvenience.It's our goal to make our guests comfortable and is rather unfortunate that we haven't succeeded in meeting your expectations this time around. I have taken this up on top priority with the team concerned. Feedback such as yours immensely help us to know the gaps occurring in our service standards and gives us an opportunity to improve our processes & training needs. I assure you that this is an aberration with no repeat instances.Please take this as an isolated incident & offer us another opportunity to secure your confidence in us in your next visit.We look forward to welcoming you back at LeRoiResponsibly yours,Le Roi Team

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
ROOM & TOILET IS BIG BUT THERE WAS NO LOCKER,FRIDGE, BALCONY WAS DIRTY, THERE IS NO VIEW OF SEA NOR ROAD. VIEW IS COMPLETELY BLOCKED BY BIG TREES. LOT OF DUST IN THE BALCONY. STAFF IS NOT CO-OPERATING EXCEPT DASRATH( HOUSEKEEPING BOY ). RESTAURANT STAFF IS NOT ALL GOOD. FOOD PREPARATION IS NOT UPTO THE MARK. STAFF IN THE RECEPTION IS NOT AT ALL PROFESSIONAL.
Stayed 2 nights in Feb 2019
Response from Priyanka on 2 Jan 2023
Dear sir/ ma'amI'd like to thank you for such a constructive review of your stay with us. My sincere apologies for the reported inconvenience.It's our goal to make our guests comfortable and is rather unfortunate that we haven't succeeded in meeting your expectations this time around. I have taken this up on top priority with the team concerned. Feedback such as yours immensely help us to know the gaps occurring in our service standards and gives us an opportunity to improve our processes & training needs. I assure you that this is an aberration with no repeat instances.Please take this as an isolated incident & offer us another opportunity to secure your confidence in us in your next visit.We look forward to welcoming you back at LeRoiResponsibly yours,Le Roi Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Priyanka on 2 Jan 2023
Dear Sir/Ma'am , It is heartening to note your appreciation about the property. It’s a sense of pride to note that our team's efforts created a memorable experience. We will share your kind words of appreciation with the team and am sure that they will feel elatedThank you for staying with us and look forward to your revisit.Responsibly yours,Le Roi Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an excellent property with excellent and accommodating staff. however Expedia did mis-selling by advertising a misleading picture and promising different type of accommodation but booking a lower /different room. However the staff at Hotel did accommodate to our request without any additional charges
Stayed 2 nights in Dec 2018
Response from Priyanka on 2 Jan 2023
Dear sir/ma'amIt is heartening to note your appreciation about the property. It’s a sense of pride to note that our team's efforts created a memorable experience. We will share your kind words of appreciation with the team and am sure that they will feel elatedThank you for staying with us and look forward to your revisit.Responsibly yours,Le Roi Team