8/10 Good
Nishanth, Colombo
15 Mar 2016
Liked: Staff & service, room comfort
All smiles and 5 Star service
We made the booking only a few hours before we got to the hotel. When we arrived around 10 PM, the place looked like it was closed and had been deserted. After getting the attention of one of the hotel guests, we managed to contact the staff who seemed completely unaware of the booking. They were unable to reach the hotel manager to verify the booking. Thankfully, Hasitha, a member of staff, promptly showed us to the room and assured us that we could work out the details in the morning. Hasitha greeted us in the morning and confirmed that the booking had been verified and showed us to the breakfast area. Breakfast was amazing! The manager also came by and apologized for the confusion the previous night. All-in-all, despite a bumpy start, the service at this hotel is fantastic.