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Reviews of Hotel Casamara

3.5 out of 5
Hotel Casamara
No.12, Kotugodella Veediya, Kandy, Central Province

Reviews

8.2

Very good

Rating 10 - Excellent. 26 out of 71 reviews" "
Rating 8 - Good. 30 out of 71 reviews" "
Rating 6 - Okay. 12 out of 71 reviews" "
Rating 4 - Poor. 1 out of 71 reviews" "
Rating 2 - Terrible. 2 out of 71 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Shayne

Stayed 1 night in Apr 2024

10/10 Excellent

Claire

Travelled with partner
Lovely calm, relaxed hotel, great swimming pool, good location, staff helpful and courteous.
Stayed 2 nights in Mar 2024

10/10 Excellent

BEATRIZ H

Stayed 1 night in Feb 2024

10/10 Excellent

Kajsa

Stayed 1 night in Jan 2024

6/10 Okay

Daniel

Liked: Cleanliness
Stayed 2 nights in Sep 2023

8/10 Good

Ranishka

Stayed 1 night in Jun 2023
Response from Sincerely, Vignesh Meiyappan, Front Office Manager on 22 Jun 2023
Dear Ranishka,Many thanks for taking the time to share your wonderful experience with us. We hope to see you soon.

8/10 Good

Johan

Stayed 3 nights in Apr 2023
Response from Sincerely, Vignesh Meiyappan, Front Office Manager on 24 Apr 2023
Dear Johan,Many thanks for the perfect review score! We hope to have you stay with us again in the near future.

8/10 Good

Ricky

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Quite happy with my stay and will visit again.
Overall I'm quite happy with my stay. Minor problem with the hot water system but, special thanks to Razik, one of the staff who is very helpful and resolve the problem promptly. This hotel is located at a very convenient location in town with shops nearby where I can easily find convenient items. The beautiful lake of Kandy is just 5 minutes walk away. The only point I rated satisfactory is cleanliness because of the towels provided which didn't look very fresh although I'm sure they are clean.
Stayed 1 night in Mar 2023
Response from Sincerely, Vignesh Meiyappan, Front Office Manager on 18 Mar 2023
Dear Ricky,hank you for your lovely review. We look forward to having you with us again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find in central Kandy
Great hotel in a very central location in Kandy. Our room was a good size and the hotel was able to provide a cot for our baby which we really appreciated. The staff were all incredibly friendly and welcoming and the breakfast was good - filled us up after a long journey the day before! All in all a really good stay, thanks for having us!
Stayed 1 night in Apr 2022
Response from Sincerely, Vignesh Meiyappan, Front Office Manager on 9 May 2022
Many thanks for the perfect review score! We hope to have you stay with us again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good as base for day trips
This hotel has all the basics, generally clean, hot/cold water, quite a good breakfast buffet. It is also in an excellent location, around the corner from Kandy Lake and the Temple of the Sacred Tooth. But that puts it on a busy street full of stores and restaurants which means it is noisy until later in to the evening. The lower rating is for overall maintenance, it's rundown and could do with some care. But the staff are very friendly and responsive to requests.
Stayed 3 nights in Dec 2019
Response from FOM on 14 Jan 2020
Dear guest Thanks a lot for your valuable comment & certain fact which we have to bare since we in the city centre Kind regards Umanga Atthanayake Front Office Manager Hotel Casamara Kandy-Sri Lanka

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great location. Friendly staff. Bathroom was not clean. Breakfast food not fresh.
Stayed 2 nights in Aug 2019

8/10 Good

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location, Good Property, Good Staff. Enjoyed....
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Outstanding customer service, central location and fantastic bar with a view of the Buddha statue and temples at night.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close proximity to centre of Kandy making it easy to get around
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in perfect location
Beautiful hotel in a great location, only five minutes from the temple of the tooth and the lake. Very good and efficient service. Our room was big, comfy with good air conditioning. The pool is very nice as is the roof top bar. Overall highly recommended!
Stayed 2 nights in Mar 2019

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay with good breakfast
Just stayed one night due to our tight schedule. Room was clean with a comfortable bed. Staff was friendly and very helpful. Good breakfast. My only complaint is the pool closes at 7:30pm, so we did not get to use it since we had a full day of other activities planned.
Stayed 1 night in Mar 2019

8/10 Good

Susan

Liked: Staff & service
Stayed 2 nights in Feb 2019

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Dermot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Functional and well located hotel
It is a simple hotel but really ticks all the boxes well. Rooms are spacious and cool, and it is well located next to the Tooth Relic Temple and Queens hotel
Stayed 2 nights in Jan 2019

6/10 Okay

Atif Hassan

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Older hotel well located
Great location, close to the main attractions. Staff are friendly and helpful. Hotel is older but provides for basic needs.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the center of Kandy. Clean rooms and pleasant staff willing to help
Stayed 1 night in Nov 2018

6/10 Okay

Jana

Convenient location. Not very clean - bugs in the room
Stayed 1 night in Nov 2018

8/10 Good

Sam, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel, well located for restaurants, shops, station, the lake and the temple of the tooth.
Stayed 4 nights in Nov 2018

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location, good breakfast, welcoming staff, good wifi
Stayed 4 nights in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff lazy. Hotel dirty. It was not a pleasant experience at all
Stayed 4 nights in May 2018

8/10 Good

Kelly , Australia

Liked: Staff & service
Great location
Budget motel , good for overnight stay Bathroom needs renovate or detonate!!
Stayed 1 night in May 2018

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Kandy
The service at the hotel is fantastic. You are greeted with a welcome drink, everyone smiles and is friendly. Breakfast was outstanding and was included. I loved the big beautiful pool and it feels like a hidden secret in the middle of the bustling city. There are a good deal of monkeys. Sunsets from the rooftop bar can't be beat.

10/10 Excellent

Louis Tan, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Sri Dalada Maligawa
This Hotel didn't keep the promise for late check out at 3pm instead ask me to check out at 12pm.
Stayed 1 night in Feb 2018

10/10 Excellent

Mary, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location!
This hotel has the best possible location. It is around the corner from the Queen's hotel on a street full of shops but the street itself a bit off the tourist path. It was also less than a 5 minute walk to the temple of the tooth and the promenade around the lake. Great staff, comfortable rooms. Wifi was spotty but wasn't a big deal.
Stayed 2 nights in Feb 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel, book it!
A fab hotel right in the centre of Kandy. Good clean rooms with everything you need, fridge, fan a/c. Good bathroom and comfy beds. The staff really do go out of their way and nothing is too much trouble. Food is excellent, we took the half board option and were not disappointed. Some nights a buffet others 4 course a la carte. All was excellent. Roof top bar is a nice place for a drink at the end of the day. Highly recommend this hotel and would definitely stay here again. They could teach the 5 star hotels a thing or two!
Stayed 3 nights in Nov 2017

8/10 Good

Andrea C

Liked: Cleanliness, staff & service, room comfort
Good for the price and great location
Very good location in Kandy, right in the heart near many ATM's, grocery store, and the lake. A 3 minute walk to the Temple of the Tooth and a little further to the Cultural Center with the dances. Our driver would not stay there because the toilets leak; our room was humble but comfortable and adequate.
Stayed 2 nights in Jun 2017

6/10 Okay

linda, london

Liked: Cleanliness, staff & service
Great location central to the buzz in kandy
Location is great but hotel is basic, but clean, staff are very helpful. Ideal location for the sites.

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Old but clean and adequate.
Most of the staff were friendly. The wifi worked in the lobby but not in our room and the staff kept saying they would fix it but they did nothing about it. It was a very old hotel but had some improvements.

2/10 Terrible

Michael, Manila, Philippines

Disliked: Cleanliness, property conditions & facilities, room comfort
3 1/2 Stars? No way. Barely makes a 2.
Preface this review in that we have never been to Kandy or Sri Lanka before our 20 day holiday trip this past Dec 2016 and Jan 2017. However, we book virtually all of our accommodations and flights through Expedia, you try to rely on reviews and ratings. The location is terrible. The hotel is stuck between two other buildings on a noisy and high traffic road from around 5 AM to 11 PM every night. The room faced onto the main street and we were on the 5th floor (the highest floor). We were told "but sir, you are on a high floor, and the noise does not reach your unit". The furniture in the room was at least 20 years old. The bed sheets were grey in color and bed was uncomfortable. One of the worst parts was the SMELL. We were escorted into our room by the door person tending to our luggage. The SMELL was comparable (and I can only imagine) to that of rotting, moldy gym socks that were worn and never washed, then stored in a corner of the room, only after someone urinated on them. The SMELL hits you the minute you walked into the room. When we checked out and arrived at our next hotel, the SMELL permeated our luggage and clothes and we had to have all of our clothes washed in order to wear them. TOTALLY DISGUSTING.

10/10 Excellent

Lisa Ellis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, helpful staff in hotel. Beautiful pool.

8/10 Good

LAUREN

Liked: Cleanliness, property conditions & facilities
Great location. Good value
Great location. Wifi wasn't stable. Overall room was good value

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, helpful staff
The location was perfect, it was just a few minutes walk from the main temple complex as well as restaurants etc. The staff were attentive and helpful. Our room was large and bright. There was chilled drinking water in the room and good wifi.

8/10 Good

Anonymous, NL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in city centre or Kandy
Not the cheapest option, but a clean room with balcony, good facilities, swimming pool, nice staff and superb location!

10/10 Excellent

Yuki

Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cumplió con nuestras expectativas y la atención fue muy amable y atenta.
Stayed 1 night in Aug 2023
Response from Sincerely, Vignesh Meiyappan, Front Office Manager on 7 Aug 2023
Dear Daniel,Thank you for your lovely review. We look forward to having you with us again soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
エレベーターがレトロで楽しい。町中なので便利。
Stayed 1 night in Feb 2020
Response from Sincerely, Vignesh Meiyappan, Front Office Manager on 19 Apr 2022
Many thanks for sharing your experience with us. We look forward to seeing you again.

10/10 Excellent

Astrid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Sincerely, Vignesh Meiyappan, Front Office Manager on 19 Apr 2022
Many thanks for the perfect review score! We hope to have you stay with us again in the near future.

6/10 Okay

Karim

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Moyen
Bon rapport qualité prix. Très proche du Temple de la Dent, de plusieurs petits temples interessants en ville, de bons restaurants et des transports. Le staff était sympathique, le petit déjeuner bien, et il y a un certain charme dans l’an deco coloniale. La piscine est un plus. Malheureusement la propreté n’est pas 100% au rendez-vous - ce n’est-ce pas sale en soi, mais pas vraiment clean (tapis noircis, petites taches dans les draps...). Et l’an chambre était une peu vétuste (trous dans les murs par endroits...). A l’inverse, le hall, le restaurant du rez-de-chaussée et la piscine sont bien entretenus. L’hôtel présente malgré tout un rapport qualité/prix correct pour sa situation en hyper centre et au vu des tarifs plus élevés pratiqués à Kandy par rapport au reste du pays.
Stayed 1 night in Mar 2019

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Gunnhild Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hoteller var bra på ALLE måter bortsett fra mugglukt på badet og støy ved bassenget fra en generator eller noe sånt...
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
翌日の早朝出発についてレセプションに相談すると、乗車予定の列車の時間から逆算して、モーニングコールの時間、駅まで歩いての時間、朝食付きのプランだけど朝早いからサンドイッチを持っていくか？チキンにするかチーズにするか？など聞いてくれてとても素晴らしい対応をして頂きました。施設はそれなりに年期は入ってるけど清潔でした。
Stayed 1 night in Feb 2019

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centralt
Fint hotel nära till allt
Stayed 3 nights in Feb 2019