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Reviews of Radisson Blu Kochi

3.5 out of 5
Radisson Blu Kochi
S.A Road, Elamkulam Junction, Kadavanthra, Kanayannur, Kerala

Reviews

8.0

Very good

Rating 10 - Excellent. 73 out of 173 reviews" "
Rating 8 - Good. 51 out of 173 reviews" "
Rating 6 - Okay. 25 out of 173 reviews" "
Rating 4 - Poor. 12 out of 173 reviews" "
Rating 2 - Terrible. 12 out of 173 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good staff, excellent buffet on restaurant
Stayed 7 nights in Feb 2024
Response from Radisson Blu on 6 Mar 2024
Thank you for your valuable feedback. Looking forward to your next visit soon.

4/10 Poor

Gautam

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Rooms are small, menu is limited, it didn't feel like Radisson
Stayed 1 night in Feb 2024
Response from Radisson Blu on 6 Mar 2024
Thank you for your feedback.

10/10 Excellent

Kulvir

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really Nice Duty Manager Jamsheer is really nice person
Stayed 1 night in Feb 2024
Response from Radisson Blu on 6 Mar 2024
Thank you for your feedback. we are very pleased to hear that our staff made you pleasant. we thank you for your feedback and hope to serve you again.

10/10 Excellent

Triloki Nath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a comfortable stay at the hotel. Breakfast buffet was good and at par with other similar category hotels. I also used a la carte dining at the restaurant. It was reasonably good. Restaurant waiter’s service could better.
Stayed 1 night in Feb 2024
Response from Radisson Blu on 6 Mar 2024
Thank you for your valuable feedback. We would like to serve you again with best of our hospitality. Looking forward to your next visit soon.

4/10 Poor

Tyler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
While I was upgraded upon check in and the room was beautiful with a great view, and the breakfast was nice, I had a horrible experience upon checkout at this hotel. To make a long story short, the hotel charged me almost $200 USD for two international phone calls I made despite the fact that I called the front desk before making the first call to ask if the phone was free to use, and they said “yes”. The fact that the hotel manager would not refund me for this charge and honour their word is extremely disappointing. I had faith that Haritha would resolve the issue but she would not go around the policy and make an exception. I will not be staying at this hotel again. I believe you should always trust the customer, but in this case they sided with their staff who denied I had ever called to ask. Disappointing and I expect better.
Stayed 1 night in Feb 2024
Response from Radisson Blu on 13 Feb 2024
Dear Guest, Thank you for taking the time to share your feedback from your visit to the Radisson Blu Kochi . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement. However, we would like to highlight that any personal calls made by the guest from the room by using the 0 dialing facility, will always attract an additional cost. In case of an International call, the same charges will be on a higher side. So in your case have charge you a very genuine rate which is not prepared manually. As soon as your call got connected to the system automatically started generating the charges. We have just asked you to pay for the same service which you used. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Kochi , I look forward to welcoming you back. Sincerely, Team, Radisson Blu Kochi

4/10 Poor

Hemanth

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room had several issues. The electrical socket in the bathroom was not working. The Hair dryer was broken. The service in the restaurant was terrible. The Travel desk was not very forthcoming on their rates.
Stayed 2 nights in Jan 2024
Response from Radisson Blu on 7 Feb 2024
Thank you for taking the time to review our hotel on this platform. It is our constant endeavor to delight all our guests and give them a memorable experience but it appears we missed the mark this time and we would like to sincerely apologies for the services you had experienced. We have noted all your feedback which we have addressed with the accommodation department to take necessary actions wherever applicable .We assure you we are working diligently to ensure a similar situation does not occur again in the future

6/10 Okay

Arun

Liked: Cleanliness
Disliked: Amenities
Stayed 3 nights in Jan 2024
Response from Radisson Blu on 13 Feb 2024
Thank you for taking your time to rate us.

2/10 Terrible

Mohan

Disliked: Staff & service, property conditions & facilities
Food was good. Very outdated hotel. Poor maintenance.
Stayed 4 nights in Jan 2024
Response from Radisson Blu on 18 Jan 2024
Thank you for your review, kindly share some more details about comment and low rating

8/10 Good

Sunitha

Stayed 1 night in Jan 2024
Response from Radisson Blu on 7 Feb 2024
Thank you for taking your time to rate us.

6/10 Okay

George

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Radisson Blu on 12 Jan 2024
Thank you for taking your time to rate us.

6/10 Okay

Jacob Jose

Stayed 2 nights in Jan 2024
Response from Radisson Blu on 12 Jan 2024
Thank you for taking your time to rate us.

8/10 Good

Stephen

Stayed 3 nights in Dec 2023
Response from Radisson Blu on 8 Jan 2024
Thank you for taking your time to rate us.

6/10 Okay

George

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Friendly staff but service was not great as compared to our stay at the Radisson in Bangalore. The air conditioning was noisy in the room and the staff did not recognise there were two people staying in the room. The breakfast was good and staff in the dining area were friendly and helpful.
Stayed 4 nights in Dec 2023
Response from Radisson Blu on 8 Jan 2024
Thank you for taking the time to review our hotel on this platform. It is our constant endeavor to delight all our guests and give them a memorable experience but it appears we missed the mark this time and I would like to sincerely apologies for the services you had experienced. I have noted all your feedback which we have addressed with the accommodation and food service department to take necessary actions wherever applicable .We are delighted and thankful to see that you have appreciated our team members for their efforts . I sincerely hope you will give us another opportunity to serve you and we look forward to welcoming you back in the not too distant future

10/10 Excellent

Louisa

Stayed 1 night in Dec 2023
Response from Radisson Blu on 12 Jan 2024
Thank you for taking your time to rate us as five star.

10/10 Excellent

Krishan

Stayed 3 nights in Dec 2023
Response from Radisson Blu on 12 Dec 2023
Thank you for taking your time to rate us as five star.

2/10 Terrible

NIRAJA

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
No comments on food. Breakfast, dinner, everything was great, and the room as it is was also good, but sadly, the staff and their attitude didn’t give us enough time to enjoy the facilities as we had to spend more time with the reception and travel desk rather than our own personal tasks that we went there for. We’re never going back to this hotel whatsoever!
Stayed 1 night in Dec 2023
Response from Radisson Blu on 12 Dec 2023
Thank you for taking the time to review our hotel on this platform. It is our constant endeavor to delight all our guests and give them a memorable experience but it appears we missed the mark this time and we would like to sincerely apologies for the services you had experienced. We have noted all your feedback which we have addressed with the accommodation department to take necessary actions wherever applicable .We assure you we are working diligently to ensure a similar situation does not occur again in the future

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Dec 2023
Response from Radisson Blu on 12 Dec 2023
Thank you for taking your time to rate us.

6/10 Okay

Ram

Business traveller, Travelled with partner
Liked: Staff & service
Pretty old building and Rooms .
Stayed 1 night in Nov 2023
Response from Radisson Blu on 4 Dec 2023
Thank you for your feedback.

10/10 Excellent

Rahul

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff is friendly and helpful
Stayed 1 night in Nov 2023
Response from Radisson Blu on 21 Nov 2023
Thank you for your valuable feedback. Looking forward to your next visit soon.

10/10 Excellent

Avishek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Radisson Blu on 21 Nov 2023
Thank you for taking your time to rate us as five star.

10/10 Excellent

Divyan

Stayed 2 nights in Sep 2023
Response from Radisson Blu on 27 Sept 2023
Thank you for taking your time to rate us.

4/10 Poor

Marcia

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor Housekeeping. Dust everywhere in the room
The only good thing about this hotel is breakfast. The bathroom stinks to the point where we cannot even leave the doors open. The bathtub in our bathroom had a slope on the sides, while taking a bath, the water would get onto the floor and make a puddle. The dust in the room, under the chair, on the table lamps was horrible. It looks like they haven't cleaned or vacuumed the room in months! House keeping needs a major supervisor check.. Don't waste your money on this one.
Stayed 3 nights in Sep 2023
Response from Radisson Blu on 27 Sept 2023
Thank you for taking the time to review our hotel on this platform. It is our constant endeavor to delight all our guests and give them a memorable experience but it appears we missed the mark this time and we would like to sincerely apologies for the services you had experienced. We have noted all your feedback which we have addressed with the accommodation department to take necessary actions wherever applicable .We assure you we are working diligently to ensure a similar situation does not occur again in the future

10/10 Excellent

Dr Sneha

Nice and luxurious stay !!! Good hospitality!! :)
Stayed 2 nights in Sep 2023
Response from Radisson Blu on 27 Sept 2023
Thank you for your valuable feedback. We would like to serve you again with best of our hospitality. Looking forward to your next visit soon.

10/10 Excellent

Amarjeet singh

Stayed 1 night in Sep 2023
Response from Radisson Blu on 21 Nov 2023
Thank you for taking your time to rate us as five star.

8/10 Good

RAMACHANDRAN

Stayed 2 nights in Sep 2023
Response from Radisson Blu on 21 Nov 2023
Thank you for taking your time to rate us.

10/10 Excellent

Mekha

Liked: Cleanliness, staff & service
Loved the experience and little things. The welcome drink in front was my favorite
Stayed 2 nights in Sep 2023
Response from Radisson Blu on 5 Sept 2023
Thank you for your valuable feedback. We would like to serve you again with best of our hospitality. Looking forward to your next visit soon.

8/10 Good

sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Radisson Blu on 5 Sept 2023
Thank you for taking your time to rate us.

4/10 Poor

Akshay

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Radisson Blu on 5 Sept 2023
Thank you for taking your time to rate us.

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and attentive staff
Stayed 1 night in Aug 2023
Response from Radisson Blu on 12 Aug 2023
Thank you for your valuable feedback. Looking forward to your next visit soon.

8/10 Good

Sam, mckinney

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Radisson Blu on 12 Aug 2023
Thank you for your rating

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
Staff could be more friendlier
Check in not so good they were not very friendly
Stayed 2 nights in Jun 2023
Response from Radisson Blu on 12 Aug 2023
Thank you for your valuable feedback and to ensure this doesn't happen again. Looking forward to your next visit soon.

8/10 Good

Kugamoorthy

Stayed 2 nights in May 2023
Response from Radisson Blu on 8 Feb 2024
Thank you for taking your time to rate us.

6/10 Okay

sandeep

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023
Response from Radisson Blu on 8 Feb 2024
Thank you for taking your time to rate us.

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel great service. Location not ideal but plenty of transport available
Stayed 3 nights in Mar 2023
Response from Radisson Blu on 30 Mar 2023
Thank you for your valuable feedback. Looking forward to your next visit soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and Convenient
All the staff very friendly helpful and informative Good location for Metro and not far from train
Stayed 1 night in Mar 2023
Response from Mahadevan K on 9 Mar 2023
Dear Guest,Thank you so much for taking out the time to send us your feedback to us. We are happy to see that we lived up to your expectation during your stay with us.We look forward to welcoming you back soon at Radisson Blu Kochi.

2/10 Terrible

Eranna

Travelled with group
Liked: Staff & service, amenities
It appears that smoking is not prohibited. The hall and elevators smell of cigarette. I had to request a room change because I was given a smoking room. I made a tollfree call. I was charged about $10 for it
Stayed 2 nights in Jan 2023
Response from Radisson Blu on 25 Feb 2023
Thank you for taking the time to review our hotel on this platform. It is our constant endeavor to delight all our guests and give them a memorable experience but it appears we missed the mark this time and I would like to sincerely apologies for the services you had experienced. I have noted all your feedback which we have addressed with the accommodation department to take necessary actions wherever applicable. I sincerely hope you will give us another opportunity to serve you and we look forward to welcoming you back in the not too distant future

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2023
Response from Mahadevan K on 9 Mar 2023
Dear Guest,Thank you so much for taking out the time to share your experience with us. We are happy to see that you were satisfied with our services. We look forward to welcoming you back soon at Radisson Blu Kochi.

10/10 Excellent

Tara

Stayed 3 nights in Dec 2022
Response from Radisson Blu on 25 Feb 2023
Thank you for your rating

2/10 Terrible

Prakash

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Extremely disappointing
Very disappointing. There were used towels hanging on the bathroom door, so the room was not properly cleaned and prepared before allocating. The room had a stink as well. Then they downgraded me to a room with two single beds which was not acceptable and then to a box room without windows which I accepted as I was too tired at the end of a long day to argue with them.
Stayed 2 nights in Nov 2022
Response from Mahadevan K on 27 Dec 2022
Dear Guest,Thank you so much for taking out the time to send us the review about your stay with us.We are sad to see that we could not live up to the expectations. I have personally spoken to the concerned department head on the issues you had to face.Please accept my sincere apologies for the inconvenience caused to you. Be assured that the corrective actions will be taken to ensure that this does not happen again in the future,We look forward to welcoming you back again in near future.

8/10 Good

Niza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location! Rooms could have been a bit bigger
Stayed 1 night in Aug 2022
Response from Radisson Blu on 22 Sept 2022
Thank you for your feedback . Kindly share some more details about comment

6/10 Okay

Raymond

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not so exciting stay just ok
Two negative points are: 1) Power supply to an outlet in the living room was not working. Mobile charging was not working and called for electrician and he replied as not possible to bring power. 2) Provided an iron box which had plug not suiting to the rooms socket and had to request for another one.
Stayed 1 night in Jul 2022
Response from Radisson Blu on 22 Sept 2022
Thank you for taking the time to review our hotel on this platform. It is our constant endeavor to delight all our guests and give them a memorable experience but it appears we missed the mark this time and I would like to sincerely apologies for the services you had experienced. I have noted all your feedback which we have addressed with the accommodation department to take necessary actions wherever applicable . I sincerely hope you will give us another opportunity to serve you and we look forward to welcoming you back in the not too distant future

4/10 Poor

Shilpa

Travelled with family
Disliked: Cleanliness
Room was smelly
Stayed 2 nights in Jul 2022
Response from Team Radisson Blu on 11 Oct 2022
Thank you for taking the time to review our hotel on this platform. It is our constant endeavor to delight all our guests and give them a memorable experience but it appears we missed the mark this time and I would like to sincerely apologies for the services you had experienced. I have noted all your feedback which we have addressed with the accommodation department to take necessary actions wherever applicable .. I sincerely hope you will give us another opportunity to serve you and we look forward to welcoming you back in the not too distant future

10/10 Excellent

Prakash

Stayed 1 night in Apr 2022
Response from Team Radisson Blu on 11 Oct 2022
Thank you for taking your time to rate us.

10/10 Excellent

Padmakumar

Stayed 1 night in Mar 2022
Response from Team Radisson Blu on 11 Oct 2022
Thank you for taking your time to rate us.

10/10 Excellent

Sorin

Stayed 1 night in Dec 2021
Response from Team Radisson Blu on 11 Oct 2022
Thank you for taking your time to rate us.

10/10 Excellent

Sorin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Team Radisson Blu on 11 Oct 2022
Thank you for taking your time to rate us.

10/10 Excellent

Sorin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Team Radisson Blu on 11 Oct 2022
Thank you for taking your time to rate us.

6/10 Okay

Sairam

Stayed 1 night in Nov 2021
Response from Team Radisson Blu on 11 Oct 2022
Thank you for your rating.

10/10 Excellent

Ancey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
centrally located, clean property staff need more training to be friendly at reception. Value for money.
Stayed 2 nights in Oct 2021
Response from Team Radisson Blu on 15 Oct 2021
Thank you for the review. we are pleased to see that you really enjoyed your time in the hotel at the same time we will use the feedback to make us better.

10/10 Excellent

Libu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, good location, great price!
Stayed 1 night in Oct 2021
Response from Team Radisson Blu on 9 Oct 2021
Thank you for your valuable feedback. We would like to serve you again with best of our hospitality. Looking forward to your next visit soon.