Right from the door man to the front desk associate, all staff were very friendly, helpful & courteous. Staff at the restaurant were very welcoming too. Bell boys & housekeeping staff were more than willing to help. Apart from the amenities in a hotel, it's the essential staff (mentioned above) that make a big difference in the service satisfaction to the guest staying at any hotel.
Me & my family thoroughly enjoyed our 2 day stay at Olive Downtown Kochi & will return again.