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Reviews of Speke Apartments Kitante

3 out of 5
Speke Apartments Kitante
Kitante Close, Kampala, Uganda

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 26 reviews" "
Rating 8 - Good. 5 out of 26 reviews" "
Rating 6 - Okay. 2 out of 26 reviews" "
Rating 4 - Poor. 0 out of 26 reviews" "
Rating 2 - Terrible. 5 out of 26 reviews" "

8.8/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

8.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

irene

Liked: Cleanliness, property conditions & facilities
Quiet and reasonable daily rates
Stayed 1 night in Apr 2024

10/10 Excellent

Phiona

Liked: Cleanliness, property conditions & facilities
This is the second time I have been to these apartments and Iam always greatfull for the amazing services I recieve.My only problem is the cost for a night but other than that look no other.Speke apartments are the best
Stayed 1 night in Mar 2024

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Amanya

Liked: Cleanliness, property conditions & facilities
It was a good stay indeed. Good customer service I must add.
Stayed 3 nights in Feb 2024

2/10 Terrible

Yonas Dagnew

Stayed 12 nights in Feb 2024

10/10 Excellent

mary

Liked: Property conditions & facilities
Good costumer services
Stayed 2 nights in Jan 2024

10/10 Excellent

Samah

Stayed 2 nights in Jan 2024

10/10 Excellent

mary

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

mary

Stayed 3 nights in Dec 2023
Response from Chetan on 24 Dec 2023
Dear Guest,Thank you very much for your appreciation.

2/10 Terrible

JOSEPH

Disliked: Amenities
I had booked three nights, I had to check out after the first night. This place is filthy! Losing the money for the extra two nights was worth it. No refund, but at least I found a much better place. Not going going back .
Stayed 3 nights in Dec 2023
Response from Chetan on 20 Dec 2023
Dear Mr. Joseph,We apologize for your poor experience. can u help us with more details to improve ourselves.As per Policy, We cannot refund the amount but we can give you the credit for the next stay.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, room comfort
Business trip
Good stay No complaints
Stayed 2 nights in Dec 2023
Response from Chetan on 18 Dec 2023
Dear Mr. Michael,THANK YOUR FOR YOUR POSITIVE comments.WARM REGRDSCHETAN

2/10 Terrible

Theonest, Grand Prairie

Stayed 1 night in Jun 2023

10/10 Excellent

FARUK, ISTANBUL

Stayed 28 nights in May 2022

8/10 Good

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness
Business Trip
The check in process was pretty smooth, food and a bar was available, but not used. Room was very clean, and A/C was COLD! Bed was a bit stiff, and while the apartment was very nice it was bare. Only the minimum items, one bar of soap, no small towels, no extra. Overall a nice stay.
Stayed 1 night in Jan 2022

6/10 Okay

Damaris

Travelled with family
Liked: Cleanliness, room comfort
They made me pay even if I had paid through hotels.com. Hotels.com is working on a refund for me
Stayed 4 nights in Dec 2021

10/10 Excellent

Philip

Liked: Cleanliness, property conditions & facilities
Easy access to the property and it is clean
Stayed 3 nights in Aug 2021

10/10 Excellent

Sharon, UK

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff & clean. It would be nice if the lady at reception was welcoming other than that I did enjoy my stay at the apartment. Management were so friendly and helpful.
Stayed 1 night in Dec 2020
Response from Speke Apartments Kitante on 21 Dec 2020
Dear Guest, Thank you for your wonderful feedback and we are happy to know that you liked our place and service. We look forward to see you again in future. Warm Regards Speke Apartments Kitante

8/10 Good

Verified traveller

Travelled with partner
Liked: Amenities
took forever to confirm booking and checkin since the staff on duty did not seem to know what to do
Stayed 1 night in Apr 2020
Response from Speke Apartments Kitante on 2 Jun 2020
Dear Guest, Thank Your for choosing Speke Apartments Kitante for your stay at Kampala. Our Sincere apologies for the inconvenience during check in time but we ensure this would be taken care and we look forward to welcome you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2020
Response from Speke Apartments Kitante on 15 Apr 2020
Dear Guest, Thank Your for the valuable feedback and we are glad to know that you liked our place ans service. Warm Regards Speke Apartments Kitante

6/10 Okay

Rs

Stayed 2 nights in Feb 2020

10/10 Excellent

Dia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Speke Apartments Kitante on 2 Dec 2019
Dear Guest, Thank you for the valuable feedback and we are glad to know that you liked our place and service. Warm Regards Speke Apartments Kitante

2/10 Terrible

Khatuchi, East Africa

I booked the hotel via Expedia and made payment a couple of days before my travel. When , I arrived to Kampala, I took an Uber to go to the apartments. I was so surprised to find that that the apartments were still under construction. I tried reaching out to Expedia - they were not helpful at all. One and a half hours later the Manager of the apartments called me. He told me that he had instructed Expedia to remove the hotel from the site and did not understand why they had not done so. He also mentioned that he manages a couple of other apartments in Kampala and gave me an offer to stay at Kampala Boulevards Suites at the same rate - which I did.
Stayed 5 nights in Jul 2018

8/10 Good

Petter

Stayed 2 nights in Apr 2023

2/10 Terrible

SY

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don't answer all the calls from customers. Never Never go there.
Stayed 1 night in Oct 2019
Response from Speke Apartments Kitante on 22 Nov 2019
Dear Guest, We are highly disappointed to know that you had bad service experience with us. My apologies for that i know we will not be able bring back your experience with us but certainly we will improve and make sure your we will meet up all expectation . Please do consider to re visit and see the change and to have better experience. Warm Regards Speke Apartments Kitante

8/10 Good

POH LIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Speke Apartments Kitante on 3 Oct 2019
Dear Guest, Thank you for the feed back and we are happy to know that you like our property and service. Regards Speke Apartments Kitante