2459 Trans Canada Hwy, East Frontage Rd, Kamloops, BC
Reviews
6.6
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 77 out of 610 reviews" "
10 - Excellent
77
Rating 8 - Good. 204 out of 610 reviews" "
8 - Good
204
Rating 6 - Okay. 176 out of 610 reviews" "
6 - Okay
176
Rating 4 - Poor. 92 out of 610 reviews" "
4 - Poor
92
Rating 2 - Terrible. 61 out of 610 reviews" "
2 - Terrible
61
6.8/10
Cleanliness
7.2/10
Staff & service
6.2/10
Amenities
6.2/10
Property conditions & facilities
6.4/10
Eco-friendliness
Reviews
4/10 Poor
Terrence
Travelled with family and small children
19 May 2024
Disliked: Property conditions & facilities
Property advertised a pool. We selected this hotel specifically for pool use. The pool was not in service, we were not offered a discount either. This Hotel was much more expensive than nicer Hotels in the area without a pool. We wouldn't have stayed there if we knew the pool was not in operation.
Terrence
Stayed 2 nights in May 2024
Response from Team front desk on 20 May 2024
Hello TerrenceDue to an emergency repair, we can not open the pool by the May long weekend. This was what we mentioned on the website. We are waiting for the inspector to allow us to open after the inspection..Sorry for the inconvenience
Loved the kitchen with stove, oven, fridge, microwave, toaster and coffee maker. It was equipped with some cutlery, dishes, can opener and few pots & pans. Had 2 separate rooms for privacy and 1 shared bathroom. Mom travelling with 20 YO son. We peach had our own TV. Very convenient.
Julia
Stayed 2 nights in May 2024
Response from Team front desk on 21 May 2024
It is very appreciated that you liked your time with us, and we thank you for your nice comment. Whenever you return, we want to have you here again.
Place is old run down and the pic make the room look bigger then they are! The AC was noisy like a diesel motor! I booked a kitchen room and didn’t want to give it and they finally gave me the worst room in the place. My girl forgot her key card and they weren’t nice to her…Be a last resort place to book, nothing in the area.
Sandman
Stayed 2 nights in May 2024
Response from Team front desk on 11 May 2024
Hello DearYou booked the room in your name but not the name you added to the reservation.Without any Valid ID, we did not issue duplicate room Keys because she did not provide any ID. Sorry for any inconvenience.
6/10 Okay
Judy
Travelled with partner
6 May 2024
It was ok, lacking ironing board, hair dryer. Pool was empty.
Judy
Stayed 2 nights in May 2024
Response from Team front desk on 6 May 2024
Hello JudyWe have Iron and iron board ask the front desk.
Room outdated ,very small ,no outlets to plug in laptop or charge phone . had a micro wave that couldn't be plugged in to use
Ken
Stayed 1 night in May 2024
Response from Team front desk on 6 May 2024
We apologise for your dissatisfaction and promise to make the problem you encountered right. Thank you for informing us.
2/10 Terrible
Robert
Travelled with family
29 Apr 2024
My elderly mom couldn’t sleep and was coughing and sneezing every so often while staying in our room. Clearly there was something going on within our room because she wasn’t like this prior.
Robert
Stayed 1 night in Apr 2024
Response from Team front desk on 29 Apr 2024
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
8/10 Good
Abbas
27 Apr 2024
Liked: Cleanliness, staff & service
Good for the price.
Abbas
Stayed 1 night in Apr 2024
Response from Team front desk on 27 Apr 2024
Thank you for your great feedback. We are happy to hear that while travelling on business you found our property provided you with a homey feel. We look forward to welcoming you back!
We appreciate your kind remark and are happy to hear that you had a great time during your visit. We want to have you visit us again in the future.Given that our hotel is located near a highway, we sincerely apologize for any inconvenience this may have caused.
6/10 Okay
Jun
30 Mar 2024
good
Jun
Stayed 1 night in Mar 2024
Response from Team front desk on 30 Mar 2024
We appreciate your kind remark and are happy to hear that you had a great time during your visit. We want to have you visit us again in the future.
It was fantastic, the staff was great, very friendly and provided great service with a smile.
The bed was fantastic probably the most comfortable motel bed I have ever slept on.
Johan
Stayed 2 nights in Dec 2023
Response from Team front desk on 18 Dec 2023
Dear JohanWe are pleased to hear that you enjoyed your recent stay at our motel. We look forward to welcoming you back in the future!
never slept what so ever. Noise was beyond. Even with window closed train shook the property. Would definitely not recommend this hotel
Lillian
Stayed 1 night in Nov 2023
Response from Team front desk on 3 Nov 2023
Since our hotel is located near a highway, we sincerely apologize for any inconvenience this may have caused.We apologize if your experience was unpleasant.
Staff wasnt very nice nor helpful. Also the place is run down. For a super 8 the worst one I’ve stayed in. And I’m a trucker.
Cleanliness TV size and channels. Just nothing was very good.
Kimberly
Stayed 1 night in Oct 2023
Response from Team front desk on 28 Oct 2023
Dear Guest, Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways and that we made a poor impression on you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again...
6/10 Okay
Kristopher
22 Oct 2023
Liked: Cleanliness, staff & service
Disliked: Amenities
Its a bed to sleep in. The hotel is on a 4 lane highway next to double railroad tracks. Kamloops is a major train hub so they dont stop. If you're on the backside there's less noise, but feels more shady unfortunately as this part of the hotel is poorly lit.
Kristopher
Stayed 1 night in Oct 2023
Response from Team front desk on 22 Oct 2023
Since our hotel is on a highway, the sound of passing traffic is unavoidable. We apologize for the disruption.
Dear AbuThank you for the wonderful feedback and are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future.
6/10 Okay
Colin
5 Oct 2023
Disliked: Property conditions & facilities
shower did not work.
Colin
Stayed 1 night in Oct 2023
Response from Satnam Singh on 7 Oct 2023
I appreciate the feedback you provide. We sincerely regret the difficulties you encountered. Although it is a new kind of shower, it was functional. We really hope you'll give us another go in the future.
8/10 Good
Sylvia
26 Sept 2023
Sylvia
Stayed 1 night in Sep 2023
Response from Team front desk on 27 Sept 2023
Dear SylviaWe appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
2/10 Terrible
Larissa
25 Sept 2023
Larissa
Stayed 2 nights in Sep 2023
Response from Team front desk on 27 Sept 2023
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
2/10 Terrible
David
20 Sept 2023
David
Stayed 1 night in Sep 2023
Response from Team front desk on 21 Sept 2023
We're sorry you were dissatisfied; we'll do everything in our power to make things right.
You had a good time during your recent stay at our motel makes us happy. Future visits from you are welcomed with open arms!
8/10 Good
Tom
16 Sept 2023
Tom
Stayed 1 night in Sep 2023
Response from Satnam Singh on 17 Sept 2023
We appreciate the kind feedback and are happy to know you had a great time while visiting us. If you return in the future, we will be happy to see you.
Dear guest, we value your kind feedback and are delighted that you enjoyed your visit. We would be delighted to see you if you came back again. Thank you a lot.
10/10 Excellent
CARLO
Travelled with family
6 Sept 2023
Liked: Cleanliness, staff & service, room comfort
Very comfy beds
CARLO
Stayed 1 night in Aug 2023
Response from Team front desk on 6 Sept 2023
We are happy to hear that you had a good time during your recent stay at our motel. If you return in the future, we'd love to see you!
Don’t expect much. It does the job of providing a comfortable bed and a shower for a short stay. Facilities and room needs upgrade. Our non smoking room still had a scent of cigarette smell in the room.
Krianne Charell
Stayed 1 night in Aug 2023
Response from Team front desk on 6 Sept 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Kamloops East. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
10/10 Excellent
timothy
23 Aug 2023
timothy
Stayed 1 night in Aug 2023
Response from Team front desk on 24 Aug 2023
Hello TimothyWe appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
8/10 Good
Gerald
17 Aug 2023
Liked: Cleanliness, staff & service
Gerald
Stayed 1 night in Aug 2023
Response from Team front desk on 19 Aug 2023
We are happy to hear that you had a good time during your recent stay at our motel. If you return in the future, we'd love to see you!
Hello WilliamThank you for your positive comments regarding your recent experience at our Sunday Brunch. We are happy that you enjoyed our brunch selections and look forward to welcoming you back again soon.
8/10 Good
Jason
Travelled with family
16 Aug 2023
Liked: Staff & service
good hotel had a pool but never used it
Jason
Stayed 1 night in Aug 2023
Response from Team front desk on 16 Aug 2023
Thank you Jason for the excellent feedback and we are pleased you enjoyed your stay with us. We look forward to welcoming you back in the future.
4/10 Poor
Thomas
12 Aug 2023
Liked: Cleanliness, staff & service
Disliked: Room comfort
The free breakfast is garbage and the coffee worst
Basic budget hotel. Check-in efficient. Room smelled strongly enough of smoke to make me cough. Free “breakfast” is shameful to offer - is not breakfast and is garbage. The typical cheap waffle maker, the worst coffee in Canada, some brown bananas, some sugary muffins, some other white flour and sugar stuff, and I think some boiled eggs.
Thomas
Stayed 1 night in Aug 2023
Response from Team front desk on 12 Aug 2023
We are sorry you were dissatisfied. we will do everything in our power to make things right. Thank you for informing us.
10/10 Excellent
DHYANA
10 Aug 2023
DHYANA
Stayed 1 night in Aug 2023
Response from Team front desk on 11 Aug 2023
Thank you for the excellent feedback and we are pleased you enjoyed your stay with us. We look forward to welcoming you back in the future.
2/10 Terrible
kelley
3 Aug 2023
kelley
Stayed 1 night in Jul 2023
Response from Team front desk on 4 Aug 2023
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
6/10 Okay
Kathy
30 Jul 2023
Kathy
Stayed 1 night in Jul 2023
Response from Team front desk on 4 Aug 2023
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
Thank you for the wonderful feedback and are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future.
4/10 Poor
GERTRUDE
22 Jul 2023
No shampoo, no conditioner, no blow dryer, much more expensive than stated on site.
GERTRUDE
Stayed 1 night in Jul 2023
Response from Team front desk on 22 Jul 2023
We sincerely regret any problems you have with..... We appreciate your alerting us to the problem so that we could.. promptly correct it.
6/10 Okay
Dianne
Business traveller, Travelled with pets
13 Jul 2023
Disliked: Staff & service
There was no shower in the room. There was a shower head, but no lever or bar to direct the water to the shower head.
Dianne
Stayed 1 night in Jul 2023
Response from Satnam Singh on 13 Jul 2023
Dear guest, I thank you for staying. We apologize for the inconvenience.It was a different kind of shower, and it was still in working order. If there is a problem in the room, you can phone the front desk. The front desk is open 24 hours.
The staff was very accommodating and allowed us to change our non refundable/changeable booking date when our plans got altered last minute without any problems.
The heated outdoor pool was wonderful after a long day of driving.
The room was a bit small and dated but it was clean and quiet.
I would definitely stay here again.
Jenny
Stayed 1 night in Jul 2023
Response from Team front desk on 10 Jul 2023
We appreciate the great comments and are happy to know you had a great time when you were here. When you visit again, we will be happy to see you.Thank you so much.
10/10 Excellent
Merril
Travelled with family
9 Jul 2023
Liked: Staff & service
The pool was delightful after a full day of travel. The rooms were comfy and clean. Outside not so much. Old and worn out. Staff was extremely easy to work with.
Merril
Stayed 1 night in Jul 2023
Response from Team front desk on 9 Jul 2023
We are happy to hear that you had a good time during your recent stay at our motel. If you return in the future, we'd love to see you!
We were just stopping overnight as we travelled and through town. The checkin went well and the clerk was pleasant and helpful. The room was clean and comfortable.
Mark
Stayed 1 night in Jul 2023
Response from Team front desk on 3 Jul 2023
Thank you for the wonderful feedback and are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future.
4/10 Poor
Agnes
23 Jun 2023
Disliked: Property conditions & facilities
Air conditioning didn't work properly and couldn't properly charge my phone as electrical outlets weren't working properly
Agnes
Stayed 2 nights in Jun 2023
Response from Satnam Singh on 24 Jun 2023
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. We are available 24 hours at the front desk if you have any difficulty charging your phone why not call us at the front desk for your issue? We did not find any issue in the guest room. Thanks for your negativity.
8/10 Good
Bernard
22 Jun 2023
Bernard
Stayed 2 nights in Jun 2023
Response from Satnam Singh on 23 Jun 2023
Thank you for the wonderful feedback and are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future.
8/10 Good
Virginia
20 Jun 2023
Liked: Staff & service
Virginia
Stayed 1 night in Jun 2023
Response from Team front desk on 21 Jun 2023
Thank you for the wonderful feedback and are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future.
You loved your recent stay and breakfast at our hotel makes us happy. If you visit us again, we'd love to see you!
6/10 Okay
Joleen
Travelled with family
16 Jun 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Check in and check out smooth process. Staff was friendly and room was surface clean. Some wear and tear on floors and walls need tending too. Shower was very slow to drain. However, the awful odours of stale smoke and pot was embedded into all the linens, drapes and carpets making it unpleasant enough to not return.
Joleen
Stayed 2 nights in Jun 2023
Response from Satnam Singh on 17 Jun 2023
I appreciate your comments. We can only get better thanks to your input. We regret the difficulties you had with..... We appreciate you informing us so we could quickly.........correct the problem. We are always making improvements to the hotel. We hope you will give us another chance in the future.
4/10 Poor
Wendy
9 Jun 2023
Disliked: Property conditions & facilities
Pretty rough room. Carpet dirt. Bathroom was quite clean though. Old facility.
Only area for the dog was totally littered with cigarette butts.
Wendy
Stayed 1 night in Jun 2023
Response from Team front desk on 9 Jun 2023
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
Clean inside, no smells. Breakfast is poor though. Extremely noisy road close to hotel plus rail road.
Igor
Stayed 1 night in Jun 2023
Response from Team front desk on 8 Jun 2023
We appreciate you taking the time to write a review for us. Given that our hotel is on a highway and that this noise is common, we sincerely apologise for any inconvenience this has caused.