3 outdoor pools, open 7:00 AM to 10:00 PM, free pool cabanas
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Reviews of Citygate Kamala Resort and Residence

5 out of 5
Citygate Kamala Resort and Residence
71/21 Moo 3, Kathu, Kamala, Phuket

Reviews

7.2

Good

Rating 10 - Excellent. 12 out of 40 reviews" "
Rating 8 - Good. 11 out of 40 reviews" "
Rating 6 - Okay. 9 out of 40 reviews" "
Rating 4 - Poor. 4 out of 40 reviews" "
Rating 2 - Terrible. 4 out of 40 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

JOHN, San Jose

Travelled with group
inconvenient
Stayed 3 nights in Apr 2024
Response from Rani ; Guest Relation Officer and Team on 18 May 2024
Dear Ashraf FirouzfarThank you for taking the time to write your review. We are sincerest apologize for the inconvenience you experience. The entire team always strive to the great service with our guests. It is important to us that every guests has an enjoyable and comfortable stay.We are looking forward to serving you the best again soon.Warmest Regards,Citygate Kamala Residence and Resort

10/10 Excellent

Zoe

Travelled with partner
Liked: Cleanliness
Other near by towns seemed to have more to offer, rather small quiet area, which if this is what you are after then perfect. The hotel was great, as were the staff. However, the gym facilities were not as expected - looked okay but a lot of the kit was damaged/old/not working properly
Stayed 6 nights in Mar 2024
Response from Management Team on 4 Apr 2024
Dear Lovely GuestThank you for taking the time to write to usWe always strive to give the best service to our guests and we are sorry that we did not meet your expectations.We hope to see you again soon Best Regards

10/10 Excellent

MISS

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Brady

Liked: Cleanliness, amenities, property conditions & facilities
Nice place for families, although I was not traveling with a family. Facilities were nice, staff was great and the nightlife was just a 10 minute easy walk away. Downside is it’s a bit loud. Can hear every slamming door outside the hallway from inside the room.

2/10 Terrible

Karen

Travelled with family
Disliked: Amenities
This is not a hotel, it’s condos . There is nothing in the area , no bars , restaurants. Beach is at least 25 min walk, the condo shuttle only small goes beach every two hours . Breakfast is cold . No hotel service , only reception, and they are rude and unhelpful. People in pool at 2am, screaming shouting . This place is for people who don’t want to leave the property , but would be very poor for a 24 hour stay put zone . It’s not worth half what it costs . The condos are nice , but no cleaning unless requested , they are privately owned . Just remember as not a hotel, no hotel service at all . Just a check in desk . We left after two nights , would have cost £25 round trip to Patong area .
Stayed 11 nights in Dec 2023

2/10 Terrible

Karen

Stayed 5 nights in Dec 2023

4/10 Poor

Zeinab

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Karl, Phoenix

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Kaushiq

Stayed 1 night in May 2023

4/10 Poor

Alexander, Wandsworth

Disliked: Property conditions & facilities
This place has only been around since 2019 and only just getting on its feet. The quality of the build is suspect and there are numerous hazzards, such as unprotected drops, railings and barriers that are insufficient to prevent falls and unevenly built stairs. It's an accident waiting to happen. In Europe or North America it would be shut down by building control until repairs and improvements were carried out.
Stayed 7 nights in Apr 2023

6/10 Okay

MAY YIN

Stayed 3 nights in Apr 2023

6/10 Okay

Allister

Liked: Cleanliness
Disliked: Room comfort
Affordable but not to everyone taste
The resort has a lot of facilities and is very affordable. I would however not return only due to the fact that the resort was mainly occupied by what one could only assume were digital nomads. Selfies, laptops, drones and staging exercises galore. It reminded me of work....The pools are great but even though most close at 6pm, visitors (with small children) were running around, playing games and drinking/smoking till 10pm/11pm at night. I could not reach reception as no resort book was in the room to alert them of the pool noise so did it via Facebook messenger. This was 5 days ao..still no reply. None of the pools were Adult only so if you wanted a quite float about in one of the pools, you'll likely be disappointed. Water pressure was a big issue and we only had 1 hot shower during our 5 night stay. Some decor are also in the wrong buildings. The Bangkok building has Brooklyn (New York) artwork on the ground floor. The New York building has an Eifel tower on the desk on the ground floor. Resort is 2min walk to the local market and roughly 10min to the beach, so well located. On this point, it is on a main rd though so expect some road noise. Staff were friendly but could have been more proactive. I find it unacceptable that no guest book was in each room to indicate emergency numbers..this is a standard in all resorts and with so many young families, a Dr's number will help in any emergency..but perhaps it is only condo's being managed by an outside party vs. a resort
Stayed 5 nights in Apr 2023

10/10 Excellent

Tri

Liked: Cleanliness, property conditions & facilities
High quality room amenities and bedding. Good customer service. Shuttle to the beach is a plus. Breakfast has limited choice. Room cleaning is lacking, didn’t remove trash.
Stayed 4 nights in Mar 2023

6/10 Okay

Shelby

Stayed 7 nights in Jan 2022

8/10 Good

Yigal

Liked: Room comfort
Stayed 1 night in Feb 2022

8/10 Good

Danny, London

Liked: Cleanliness, amenities
Liked everything about the property except noisy air conditioning. Otherwise everything good.👍
Stayed 19 nights in Feb 2020
Response from Mickey on 1 Apr 2020
Thank you for your feedback and for choosing our hotel. We are happy that you enjoyed your stay. The issue has been passed to all concerns as per your comment.We hope to welcome you back to the resort in the near fufure Best Regards/Siriyakorn B./Management team

10/10 Excellent

Oskar

Stayed 3 nights in May 2024

6/10 Okay

Verified traveller

Ligger lidt ødet, men fin gåafstand til byen og stranden. Der er ekstremt meget klor i poolen, som misfarver smykker, badetøj og håndklæder. Så bad i jeres gamle badetøj, da det der var hvidt - bliver til grønt…
Stayed 1 night in Feb 2024

8/10 Good

jonathan

Liked: Cleanliness
fint hotell, lite jobbigt att ta sig till stranden, men går en buss som funkar bra, ingen bra resturang på hotellet tyvärr
Stayed 21 nights in Jan 2024

8/10 Good

Calle

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Feb 2024

2/10 Terrible

Alison

They have a terrible tourism agency inside of the hotel. They try to obligate me to pay more than 30,000 THB for one service I didn't contracted or used. It was a very embarrassing situation.
Stayed 4 nights in Jan 2024
Response from Management Teams on 10 Apr 2024
Dear Alison NazarenoFirst of all thank you so much for taking time to leave your reviews.Our hotel have two sections 1. hotel 2. condominium Normally here have many agency coz our place have many facilities ; Gym / 3 swimming pool / Medical care center.You stayed with us in high season 25 JAN - 29 JAN 24 with pool view room. We are sure no one will obligate you to pay for every things. Please reach out to me personality if you would like to discuss. Best wishes to you

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Would avoid this place.
Probably the worst breakfast I've ever had on any hotel. The service was very poor, constantly out of basic things like plates and cutlery. And when you ask for those you get a look and a sigh from the staff like you're bothering them. The options were very limited and also constantly empty. Would not stay here again. 3/10
Stayed 12 nights in Jan 2024
Response from Management Teams on 10 Apr 2024
Dear Hevar MagronThank you for taking the time to write to us .First of all our sincerest apologize for the inconvenience you experienced. We always strive to give the best service to our guests. We will make sure we share the feedback with our staff to ensure it dose not happen again.We hope to see you again soon to change your expectations.Best RegardsCitygate Kamala Residence and Resort

6/10 Okay

CAROLINE

Liked: Cleanliness, room comfort
Après une première nuit horrible avec le bruit d'entrée de garage et une plaque au sol qui retentissait à chaque passage de véhicule nous avons demandé de changé de chambre ce qui a été très difficile mais on y est parvenu. La deuxième chambre n'avait plus de télé dans la chambre et un moteur de climatisateur qui faisait en bruit incroyable. Mais à part ça la chambre est grande et fonctionnelle.
Stayed 6 nights in Jan 2024

2/10 Terrible

Mikael

Stayed 7 nights in Jan 2024

8/10 Good

robert

Liked: Room comfort
4 eme séjour
Tres bon sejour, il faut seulement ce concentré un peu plus sur le ménage.
Stayed 13 nights in Nov 2023

10/10 Excellent

robert

Liked: Amenities, property conditions & facilities
Le lieux
Stayed 1 night in Nov 2023

6/10 Okay

Tidaporn

Reception is not good.
Stayed 2 nights in Oct 2023

6/10 Okay

NGAN YING

Stayed 7 nights in Sep 2023

8/10 Good

olena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Preis leistung sehr gut.
Stayed 3 nights in Jul 2023

8/10 Good

Nebih

Liked: Cleanliness, room comfort
Fiat performansı iyi
Kamala beach yürüme mesafedinde plaja üçretsiz servis var dönüşte müşteri varsa geliyor yoksa gelmiyor internet wifi yok çalışmıyor temizlik idare eder
Stayed 14 nights in Feb 2023

6/10 Okay

PINELOPI

Stayed 13 nights in Jan 2023

10/10 Excellent

Kerstin

Liked: Cleanliness, room comfort
Mycket bra
Fint hotell, med möjlighet att laga mat på hotell rummet
Stayed 3 nights in Dec 2022

10/10 Excellent

Ana, Chandler

Liked: Cleanliness, amenities, property conditions & facilities
Limpia, restaurante rico y lindo
Stayed 1 night in Oct 2022

10/10 Excellent

Minsoo

Stayed 5 nights in Jul 2022

10/10 Excellent

Peter

Liked: Cleanliness, room comfort
Very nice well equipped rooms, nice pool, good service
Stayed 1 night in Jan 2022

8/10 Good

philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
agreable mais......
Bon sejour appartement tres agreable bien equipe excepte les ustensiles de cuisine. Petit dejeuner tres leger, cher et uniquement trois options. Restaurant avec carte legere qui devrait s'ameliorer quand l'etablissement sera achever.
Stayed 7 nights in Feb 2020
Response from Mickey on 1 Apr 2020
Thank you for stay with us and your feedback , I will address your comment to Management team to improve our service, Please kindly accept my sincere apologies on behalf of guest service team. We hope to see you returning to our resort. Best Regards/Siriyakorn B. Management team