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Reviews of Benjamin Resort

2.5 out of 5
Benjamin Resort
83 Moo 3, Rimhad Road, Kamala, Phuket

Reviews

5.8
Rating 10 - Excellent. 12 out of 86 reviews" "
Rating 8 - Good. 16 out of 86 reviews" "
Rating 6 - Okay. 25 out of 86 reviews" "
Rating 4 - Poor. 15 out of 86 reviews" "
Rating 2 - Terrible. 18 out of 86 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

4.4/10

Amenities

4.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

mila

Stayed 3 nights in Mar 2024

4/10 Poor

Caren

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Do not book this property. It is infested with cockroaches and you will not get a refund. Expedia is to blame because they see the bad reviews but still keep this accommodation on their website. It’s not a hotel and it most definitely is not a hotel. It’s rooms on the beach that are in a very bad state of disrepair. Kamala beach is beautiful and the accommodation is in the best area of Kamala beach. But probably the worst accommodation in Thailand. Staff we absolutely lovely and helpful. This is a very honest review.
Response from Ben on 18 Jan 2024
We are very sorry you didn’t enjoy your stay. Our housekeeper and head of housekeeper check every room for hygiene quality and we didn’t find any cockroaches or other problem with your room. However, if encounter any problem during your next stay, please let us know, we will fix it promptly. Thank you

4/10 Poor

Caren

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The Benjamin “resort” is a hostel. Please only book this if you are looking for the most basic accommodation. It is in an extreme state of disrepair, however the staff keep the rooms as clean as they can & it is not dirty. The staff are very friendly. The location is right on Kamala beach. There are great restaurants at the back and front of the hotel. It is the best location. However as stated above it is budget accommodation and expect to see cockroaches. You may ask why I ended up there. Well we booked an apartment’s on the Expedia app 1 year ago. It was transferred over to their sister company VRBO. The host did not turn up so we had to hurriedly find accommodation because Expedia left us stranded in Thailand. We had no where to go. We original booked 4* accommodation and we had to book quickly or else we would have been on the street. We didn’t read the reviews and we ended up at Benjamin. Every day people came in screaming at staff and demanding a refund. YOU WILL NOT BE GIVEN A REFUND. This is not the hotels fault. This is Expedias fault. Expedia can see the terrrible feedback on Benjamin but still keep the hotel on their site. They can easily remove but they rather keep it and gain profit from commission. Expedia has become a very unscrupulous company. I have used for over 20 years. After this trip I will never use Expedia again.
Response from Ben on 18 Jan 2024
We are very sorry you didn’t enjoy your stay. Our housekeeper and head of housekeeper check every room for hygiene quality and we didn’t find any cockroaches or other problem with your room. However, if encounter any problem during your next stay, please let us know, we will fix it promptly. Thank you

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service
They are in the process of upgrading rooms so our room did not have a wardrobe or safe. While we were there they installed a shelf in the bathroom. We were on the forth floor and had a balcony/patio with a nice view of the beach. We would stay there again.
Stayed 4 nights in Dec 2023

2/10 Terrible

Rob

Disliked: Amenities, property conditions & facilities
I booked a room with a sea view, what I got was a completely different room with a building wall view. This was very disappointing as it was my first time in Thailand and I wanted to wake up to a sea view. The room, bed, bathroom etc was all looking different from the pictures advertised. I want a full refund please.
Stayed 1 night in Dec 2023

2/10 Terrible

Dijana

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
If you care for your life, don't book this hellhole.. everything was falling apart, awfule smell and everything dirty, even bed sheets. And ofcourse, cockroach a size of a men's hand..no jocking..we didn't stay there, we check out in the middle of the night to find somewhere to sleep

4/10 Poor

David

Stayed 4 nights in Jan 2023

10/10 Excellent

Darien

10/10 Excellent

craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 4 nights in May 2022

8/10 Good

Andrew&Marie, Nimbin

Travelled with partner
Room, C6 has great views, everything is a bit run down however everything was functional. Clean enough for the age of the property, don’t expect high end and the value for money was great. We enjoyed our stay here!
Stayed 4 nights in Mar 2020

2/10 Terrible

Will

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
FRAUD ALERT
This hotel is completely fraudulent. I am not sure how it is even still on Hotels.com. What you book is very likely not what you will receive. The two rooms that they show in their listing are actual rooms that are in the hotel, however it is unlikely you will be staying in them. Most of the rooms are nowhere near what you are on the site. Think you're getting a nice ocean view? Wrong, you get a view of the side of a building. Think you're getting a double bed to sleep in? Wrong, you're getting 2 twin beds pushed together. Think you're getting a non smoking room? Wrong, you're getting a room that smells like smoke and has a dirty ash tray. Think you're getting a refrigerator? You do, but it's unplugged and probably far away from an outlet. Think you're getting a cabinet for your clothes? Wrong, you're getting a cheap wire shelf . Think you're getting adequate blankets? Wrong. Think you're getting a safe? Wrong. Think you're getting a headboard? Wrong. Think you're getting daily complimentary water? Wrong. Think you're getting a refund after all of this? Wrong. They know that they're a scam, that's why all their rooms are non refundable. We were only there 5 days and in that time we witnessed 3 others try to refund their room because of these reasons. We also witnessed the owner literally choke one of their employees, right in front of us. So if you want all of this at a price $40 higher than it's worth, look no further!
Stayed 5 nights in Dec 2019

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget. Clean and Tidy
Excellent. Staff were friendly if you were friendly. Old-style Thai Hotel with basic amenities. If you're expecting 5 star go someplace else, but clean, tidy with terrific location on the beach.
Stayed 6 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
The location was stellar, the room was just okay. The bed was comfortable, but the rest of the room was not great. The tub was nasty, and the toilet had a leak. The walls were at least two different colors. But, it was not all bad. Our balcony overlooked the ocean, and we were mere steps away from the beach. For the cost, it was tolerable.
Stayed 1 night in Mar 2019

2/10 Terrible

Kristina

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
This is a decent budget hotel. Although quite basic, this is to be expected, as this is not a 5 star hotel. The staff were friendly, and the view and location are excellent.
Stayed 1 night in Feb 2019

6/10 Okay

Christine

Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty, bed had plastic on it. soon as we arrived. the lady told us to follow her. she disappeared up the stairs 3 flights up expecting me to follow with 2 suitcases...no lift. no1 2 help. evetually got up and 1st time in my life i checked out within 10 mins and lost money for the 3 night stay i booked. immediately booked elsewhere and got a taxi out of there!
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Nice staff. Friendly. Perfect location on the beach next to all you need. Shops. Bar. Restaurants.
Stayed 13 nights in Dec 2018

6/10 Okay

james

This place is a bit more run down then pics show, booked the best room they had and it was in very poor condition, bath tub had a hole that had been patched poorly, water leaked from under the Tub a lot, Balcony door latch was broken out so there was no way to truely secure the room, Bathroom ceiling had a big square hole cut in it but bathroom had no exhaust fan, Balcony light didnt work and was hanging by a wire, the list goes on..
Stayed 5 nights in Nov 2018

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms look nothing like the photos. Balcony was dirty with the only views being the building right beside, room was not anything like the photos and the air conditioner in our room wasn’t working so we had to move to a room with two twin beds which were extremely uncomfortable. Not worth the price you have to pay. The only bonus is being right on the water short walk to the beach and the bike rentals, staff were really nice but rooms are outdated and nothing like what we expected. (Holes in the celing, no water was provided, uncomfortable bed and pillows, only a sheet for a blanket, window in the door to enter the room-limited privacy)
Stayed 2 nights in Nov 2018

10/10 Excellent

jess

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding location and value
Excellent location. Steps away from beach. Everything is close by once you discover the shortcuts. Hotel shows it age with ac leaking onto bed a couple of times. And water leaking from ceiling in bathroom twice, either from leaking pipes or upstairs bathroom. But front desk on top of things as best they can. Saw bugs a couple times, can't fault hotel as it is the tropics. Room was sprayed and cleaned, spotless and smelled great. Can't get a better bargain. Only problem was poor Wi-Fi, but it was being overhauled as I was leaving.
Stayed 7 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall
This hotel is a basic hotel that is right on the beach. It is clean and safe and the pricing is reasonable for what you get
Stayed 4 nights in Mar 2018

8/10 Good

mitch, perth

Liked: Cleanliness, staff & service, room comfort
Nice and close to beach and restaurants
Clean and tidy value for money Staff were nice and friendly Will stay again Quiet hotel to stay snd relax or walk beach Easy access for shops and restaurants
Stayed 4 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
Compared to other more expensive accommodations I was impressed with the room and it's location. On the second night I was bit by bed bugs and when I complained I was immediately offered another room. And within minutes they started the fumigation process. Needless to say they take hygiene and cleanliness very seriously. If you want to travel on a budget and somehow still get your moneys worth I would recommend this hotel in Kamala beach.

10/10 Excellent

Maria

Stayed 3 nights in Feb 2024

4/10 Poor

Mikael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

6/10 Okay

Juhani

Disliked: Property conditions & facilities
Sijainti oli hyvä.Henkilokunta miellyttävä.Huoneita voisi päivittää.
Stayed 13 nights in Jan 2024

4/10 Poor

murielle

Travelled with family
Disliked: Property conditions & facilities, room comfort
Très déçus !!
Décevant !! Salle de bain plus que sommaire !! Pas de restaurant mais un semblant de snack très cher pour la Thaïlande !! Impossible de dormir avec la climatisation car beaucoup beaucoup trop bruyante !! Selon la chambre que l’on vous attribue vous avez un mur à un mètre de votre balcon !!!
Stayed 5 nights in Jan 2024
Response from Ben on 22 Jan 2024
We are sorry to hear that you didn’t enjoy your stay. However, you didn’t book our sea-view room, which faces the beach directly. You wanted to upgrade to a sea-view room for free. We couldn’t accept your request. In the future, we would be very happy to assist you with booking and choosing the right room type for you. We highly recommend you to book our Sea-view room next time. Thank you for staying with us.

10/10 Excellent

Hans

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Väldigt nöjd :-)
Prisvärt hotell nära stranden, även om det var lite slitet så var det fullt funktionellt. Trevlig och mycket serviceinriktad personal!
Stayed 2 nights in Jan 2024
Response from Ben on 18 Jan 2024
Thank you for your kind review. We are looking forward to welcoming you again.

6/10 Okay

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gute Lage mit hörbarem Nachtleben
Das Hotel liegt angenehm nahe am Strand, allerdings sind auch Nacht-Bars in der Nähe, welche bis lange in die Nacht laute Musik ertönen lassen. Tagsüber hatte ich eine Baustelle im Hotel und es hämmerte und bohrte durchgehend. Vielleicht nur Pech, aber an sich störend, wenn man nicht mal tagsüber seine Ruhe findet. Im goßen und ganzen jedoch empfehlenswert, wenn man mit Lärm ein bisschen umgehen kann ...
Stayed 3 nights in Jan 2024

2/10 Terrible

katrine maja

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Det lignede slet ikke billederne, det var slidt og ulækkert. Toilettet løb og der var dyr i vasken. Der var larm hele natten fra gæster og deres gæster der kom hjem.
Stayed 1 night in Jan 2024

6/10 Okay

Lotta

Liked: Room comfort
Disliked: Cleanliness, staff & service
Billigt och ok hotell… ligger precis på stranden så sea view är värt pengarna
Stayed 2 nights in Nov 2023

2/10 Terrible

Ann-Christine

Stayed 9 nights in Mar 2023

6/10 Okay

Hanna

Travelled with group
Liked: Staff & service, room comfort
Stayed 3 nights in Feb 2023

6/10 Okay

Rune

Stayed 7 nights in Jan 2023

8/10 Good

Francois

Liked: Cleanliness, staff & service, room comfort
Vieille hôtel mais directement sur la plage
Directement sur la plage Unique pour le prix
Stayed 1 night in Feb 2023

6/10 Okay

Stella

Travelled with group
Liked: Staff & service
Backpackers hotel
Eenvoudig, meer een backpackers hotel. Voor het geld wat je betaald kan het wel
Stayed 20 nights in Jan 2023

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budgethotell med perfekt läge och skön säng 😊
Benjamin Resort är ett i mina ögon budgethotell, men rummen är rena och det ligger så fantastiskt bra till alldeles vid Kamala Beach. Rummen är lite slitna och handfatet lagat med 10 tuber plasticpadding, men det funkar 😂 Vi hade special balkong Room och tyvärr var det fullbokat efter våra 3 nätter, så vi var tvungna att flytta till annat hotell. Men vi har bokat igen om 3 dagar och kommer förmodligen stanna 5 veckor.
Stayed 3 nights in Feb 2023

4/10 Poor

Per

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Jan 2023

4/10 Poor

Johnny

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2023

4/10 Poor

Olivia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Bartolome

Stayed 3 nights in Jan 2023

6/10 Okay

Kenneth

Disliked: Property conditions & facilities
Lite gammalt men kanonläge vid stranden med stor terrass högst upp.
Stayed 3 nights in Dec 2022

4/10 Poor

Verified traveller

Stayed 2 nights in Nov 2022

6/10 Okay

Reiner

Travelled with partner
Das Badezimmer gehört mal neu gemacht.
Stayed 21 nights in Oct 2022

4/10 Poor

Bongkotrat

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
มีกลิ้นปัสวะแม้วเหม็นมากแอร์ก็เสียงดัง
Stayed 1 night in Apr 2022

8/10 Good

Bengt-Ola

Travelled with group
Liked: Staff & service, room comfort
Very good
Stayed 2 nights in Jan 2022

2/10 Terrible

walter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2022