Lounge

Reviews of Carnegie Hotel & Spa

4 out of 5
Carnegie Hotel & Spa
1216 W State Of Franklin Rd, Johnson City, TN

Reviews

9.6

Exceptional

Rating 10 - Excellent. 856 out of 1006 reviews" "
Rating 8 - Good. 109 out of 1006 reviews" "
Rating 6 - Okay. 21 out of 1006 reviews" "
Rating 4 - Poor. 12 out of 1006 reviews" "
Rating 2 - Terrible. 8 out of 1006 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

STACEY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby
Stayed 2 nights in May 2024

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful!
Stayed 1 night in May 2024
Response from Front Desk on 23 May 2024
Thank you for this wonderful review! We appreciate your feedback and we hope that you will choose to stay with us again soon!

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, neat historic atmosphere, large bathroom, conveniently located next to campus. Only drawbacks: no in-room microwave or fridge and there was one ice machine located on the lower level. Bed was not the most comfortable. Overall, nice stay at a unique hotel.
Stayed 1 night in May 2024
Response from Front Desk on 22 May 2024
Thank you so much for your review, we appreciate your feedback! We are happy to read that you enjoyed our spotless and spacious accommodations. We would like inform you for your next visit that we do have refrigerators in the room and we there is a microwave in our hospitality suite, which is available at all times. We hope to welcome you back again soon!

10/10 Excellent

Jeanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming, elegant, classy, unique hotel with beautiful decor and a beautiful outdoor patio and unheated pool. Restaurant/bar on site for breakfast and dinner. Staff is very polite and professional.
Stayed 1 night in May 2024
Response from Front Desk on 22 May 2024
Thank you so much for the review! We are so glad that you were able to come and stay in our unique, historical hotel. It makes us happy to see that you spent time with some of our amazing hospitality specialist and they left you with a positive experience! Please come back and see us again soon!

8/10 Good

Juliemariepet, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Front Desk on 22 May 2024
Thank you for this wonderful feedback! We are thrilled that you enjoyed your stay with us and we hope that you will come back to visit us soon!

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Front Desk on 22 May 2024
Thank you for this wonderful review! We are so pleased to know that you enjoyed your stay, and we hope to welcome you back again soon!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk on 20 May 2024
Thank you for your outstanding review! We are happy you enjoyed your stay and we look forward to welcoming you again soon!

10/10 Excellent

earl

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel, only place we will stay when in town.
Stayed 2 nights in Apr 2024
Response from Front Desk on 16 May 2024
Thank you for this spectacular feedback! The largest compliment anyone could give us is their return business. We look forward to seeing you again the next time you are in the Johnson City area!

10/10 Excellent

Judith

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was crowded. Valet or additional handicap parking would be helpful.
Stayed 1 night in May 2024
Response from Front Desk on 16 May 2024
We appreciate your wonderful feedback! It pleases us to know that you have enjoyed your stay with us and we hope that you will continue to count on us for another great experience!

10/10 Excellent

Bridget

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice size rooms
Stayed 1 night in May 2024
Response from Front Desk on 16 May 2024
What a wonderful review to read! We are thrilled to learn that you have enjoyed our spacious and spotless accommodations! We will look forward to serving you again in the future!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are remarkable
Stayed 1 night in Feb 2024
Response from Front Desk on 16 May 2024
Thank you so much for this outstanding review! We are so happy to see that you were able to spend some time with our hardworking staff! We will be passing along your kind comments to our hospitality specialist and we hope to have the opportunity to service you again soon!

2/10 Terrible

Javed

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will not be staying here ever again, dirty rooms unhelpful staff , no transportation help rude staff and smelly rooms
Stayed 1 night in May 2024
Response from Front Desk on 16 May 2024
Thank you for taking a moment to share your thoughts with us! We apologize for any inconvenience you had during your stay. Please don't hesitate to reach out to us for further assistance.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Front Desk on 16 May 2024
Thank you for your review! We hope that you will continue to visit us each time you are in our area, and we look forward to welcoming you again soon!

10/10 Excellent

jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed is not comfortable
Stayed 1 night in May 2024
Response from Front Desk on 12 May 2024
Thank you for your review, we appreciate your feedback! We hope that you will choose to stay with us again the next time you visit the Johnson City area!

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Front Desk on 12 May 2024
Thank you for this wonderful review! We are happy to see that you enjoyed your stay with us, and we hope that you will visit us again soon!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was spectacular. Our room had an old world elegance and a five star feeling. The staff were amazing.
Stayed 1 night in Mar 2024
Response from Front Desk on 12 May 2024
It's lovely to hear that our friendly and attentive guest service was perfect for your needs. We'll make sure to pass along your kind words to the team, and count on us again for another welcoming hotel experience should your travels bring you back to Johnson City!

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk on 11 May 2024
What a wonderful review to read! We appreciate your feedback and we hope that you will count on us for another great experience the next time you visit the Johnson City area!

10/10 Excellent

Allen

Really enjoyed our stay
Stayed 2 nights in May 2024
Response from Front Desk on 8 May 2024
We appreciate your feedback! We love to see that you enjoyed your stay and we hope that you will count on us for another memorable experience the next time you visit the Johnson City area!

10/10 Excellent

Janet

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Really beautiful hotel with great staff and service. Had a great breakfast in the restaurant very reasonably priced.
Stayed 1 night in May 2024
Response from Front Desk on 7 May 2024
What a wonderful review to receive! Thank you so much for your feedback and we are thrilled that our guest service specialist left you with such a positive experience!

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite places to stay when coming through town. Top notch service, always very clean, and Wellington’s restaurant is one of my favorite restaurants with the best food and craft cocktails.
Stayed 2 nights in May 2024
Response from Front Desk on 7 May 2024
Thank you for the excellent review. We are so happy to hear that you had a wonderful experience. We pride ourselves on our excellent in-house restaurant, Wellingtons, and the hard work of our staff! We hope that you will come back shortly to see us again. Have a great day.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk on 7 May 2024
Thank you for this wonderful review, we are so happy to see that you enjoyed your stay! We hope that you will choose to visit us again soon!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good experience when I come from Kentucky to Tennessee for my Dr's appointments.
Stayed 1 night in Apr 2024
Response from Front Desk on 6 May 2024
Thank you for choosing the Carnegie Hotel! We are happy to hear that your stay was everything you hoped for! We strive to give the best experience possible to every one of our guests. Please come back and see us again soon.

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carnegie is my go to every time we stay in Johnson City. The only thing that was needing upgrade was our mattress. Too soft and mushy.. never happened before. We love this hotel.
Stayed 1 night in May 2024
Response from Front Desk on 6 May 2024
Thank you so much for your excellent review. We are happy to hear feedback from any of our guests and will gladly pass your comments along. We hope to see you again soon, and have a great day!

10/10 Excellent

Michael, Wilmington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just love these old-school hotels. Beautiful old building is everything a chain hotel is not. The restaurant is very good. Rooms are lovely.
Stayed 1 night in Apr 2024
Response from Front Desk on 4 May 2024
It certainly makes our day to read such wonderful reviews as yours! We are thrilled that you enjoyed our classic décor and unique restaurant! You can count on us for another memorable experience if you choose to visit again!

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was wonderful, the staff was wonderful. Was truly comfused on room service so that was a bummer, but everything else was amazing
Stayed 3 nights in Mar 2024
Response from Front Desk on 3 May 2024
It's lovely to hear that our friendly and attentive guest service was perfect for your needs. We'll make sure to pass along your kind words to the team, and count on us again for another welcoming hotel experience should your travels bring you back to Johnson City.

10/10 Excellent

Stephen

Stayed 1 night in May 2024
Response from Front Desk on 23 May 2024
We appreciate this valuable feedback! We are so pleased to learn that you enjoyed your stay with us! We look forward to your next visit!

10/10 Excellent

April

Stayed 1 night in May 2024
Response from Front Desk on 4 May 2024
Thank you for this amazing review! We are so happy that you had a wonderful stay with us. We hope to welcome you back again soon!

10/10 Excellent

Jack

Business traveller
Excellent
Stayed 1 night in Apr 2024
Response from Front Desk on 3 May 2024
We cannot thank you enough for your perfect review! It makes us feel proud that our efforts have left such a wonderful impression. We look forward to welcoming you back again soon!

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest hotels I have ever stayed in, especially for the price. Room was great. clean. everything worked. Would stay there again in a heartbeat
Stayed 2 nights in Apr 2024
Response from Front Desk on 1 May 2024
Thank you for this sparkling review! We are so happy to learn that you enjoyed our spotless accommodations! The biggest compliment a guest could provide us is their return business, we look forward to welcoming you back again soon!

8/10 Good

María

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is not included
Stayed 1 night in Apr 2024
Response from Front Desk on 1 May 2024
Thank you for this great review, we appreciate your feedback. We look forward to servicing you again soon!

8/10 Good

Erick

Good service and space
Stayed 4 nights in Apr 2024
Response from Front Desk on 3 May 2024
Thank you so much for your review! It pleases us to know that our hospitality specialist have left such a positive impression. We hope that you will choose to stay with us again soon!

10/10 Excellent

JENNIFER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 3 May 2024
Thank you for your sparkling review! We are thrilled to learn that you enjoyed your stay with us, and we hope that you will visit us again soon!

10/10 Excellent

Pauletta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommadations. Clean and well maintained. Room was large, bathroom very nice and large. Overall a great stay.
Stayed 1 night in Apr 2024
Response from Front Desk on 30 Apr 2024
This is such a wonderful review to read, thank you for your feedback! We are pleased to learn that you enjoyed our spotless and spacious accommodations. We hope that you will continue to visit us each time you are in the Johnson City area!

10/10 Excellent

Eden

Liked: Amenities
Great Staff! They were very helpful and kind. The building is older and the rooms need to be updated for that price.
Stayed 2 nights in Apr 2024
Response from Front Desk on 29 Apr 2024
Thank you for this wonderful review! Providing world class service from our hospitality specialists is among our top priorities, its pleasing to see that our efforts have made a positive impression. We hope that you will choose to stay with us again soon!

10/10 Excellent

Kim

Stayed 1 night in Apr 2024
Response from Front Desk on 20 May 2024
Thank you for choosing the Carnegie Hotel. We are happy to hear that your stay was everything you hoped for! We strive to give the best experience possible to every one of our guests. Please come back and see us again soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 28 Apr 2024
Thank you so much for this outstanding feedback! We are happy to learn that you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, beautiful property, good food at the restaurant and the staff is amazing
Stayed 1 night in Apr 2024
Response from Front Desk on 28 Apr 2024
Thank you for your review! We are pleased you were satisfied with your stay and enjoyed Wellington's. We will happily pass along your wonderful comments and we hope to see you again soon!

10/10 Excellent

Lora, Mount Juliet

Stayed 1 night in Apr 2024
Response from Front Desk on 16 May 2024
Thank you for your review, we appreciate your feedback! We hope that you will choose to stay with us again the next time you are in the Johnson City area!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024
Response from Front Desk on 26 Apr 2024
What a great review to read! We appreciate this wonderful feedback and hope that you will choose to stay with us again soon!

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 26 Apr 2024
We appreciate your feedback! We are pleased to see that you enjoyed your stay, and we look forward to welcoming you again soon!

10/10 Excellent

Taylor

Stayed 2 nights in Apr 2024
Response from Front Desk on 13 May 2024
We appreciate your great review! We hope that you will come to visit us again soon!

10/10 Excellent

Druanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the proximity to ETSU and restaurants
Stayed 3 nights in Apr 2024
Response from Front Desk on 24 Apr 2024
Thank you for this wonderful review! It is great to hear how well-suited our location was for your needs. We hope that you will choose to stay with us again in the future!

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful property. Hotel is Magnificently decorated in a Victorian decor. Very well maintained. The restaurant is a little pricey with à la cart choices.
Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
Thank you so much for your excellent review. We are happy to hear feedback from any of our guests and we hope to have you visit again soon! Have a wonderful day!

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel. Rooms are awesome. We had a night cap at the bar and bartender was super friendly. Crème brûlée is to die for.
Stayed 1 night in Apr 2024
Response from Front Desk on 22 Apr 2024
Thank you for your spectacular feedback! We are thrilled to read that you enjoyed our in house restaurant and bar Wellington's. We hope that you will choose to stay with us again soon!

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
We cannot thank you enough for your wonderful feedback! We are pleased to learn that you enjoyed your stay and we look forward to welcoming you back again soon!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Desk on 22 Apr 2024
What a perfect review to read! We can't thank you enough for providing feedback and we look forward to having you stay with us again soon!

8/10 Good

Lynne, Jasper

Stayed 1 night in Apr 2024
Response from Front Desk on 11 May 2024
Thank you for your review, we appreciate your feedback! We are always happy to learn that our guests have enjoyed their stay, please come back and visit us again soon!

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spa was great
Stayed 2 nights in Apr 2024
Response from Front Desk on 20 Apr 2024
Thank you for this sparkling review! We are so happy that you enjoyed our wonderful Austin Springs spa and will pass along your kind comments. We hope to have you visit us again soon!

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 19 Apr 2024
Thank you for this wonderful feedback! It is always wonderful to know that our efforts have left our guests with a positive experience. We look forward to welcoming you back again soon!

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from Front Desk on 17 Apr 2024
What a great review to read, thank you! It's always a pleasure to hear when our guests have had such a positive experience. thank you so much for taking the time to share your kind comments, and it would be wonderful to welcome you back the next time you're in the area