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Reviews of The Regency Apartment Hotel Menlyn

3.5 out of 5
The Regency Apartment Hotel Menlyn
29 Matroosberg Rd, Pretoria, Gauteng

Reviews

8.0

Very good

Rating 10 - Excellent. 33 out of 77 reviews" "
Rating 8 - Good. 25 out of 77 reviews" "
Rating 6 - Okay. 7 out of 77 reviews" "
Rating 4 - Poor. 5 out of 77 reviews" "
Rating 2 - Terrible. 7 out of 77 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place, safe and secure
Stayed 3 nights in Mar 2024

8/10 Good

Dornuki, London

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2024

6/10 Okay

william

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect
Amazing apartment all mod cons room service daily. Restaurant not a huge menu but good service a bit slow. Great little gym.
Stayed 7 nights in Jan 2024

2/10 Terrible

Lebogang

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities
the rooms are not properly maintained, not properly cleaned . the sheets are worn out with stains. i ddnt like that i spent 2 days without towels despite me having requested for them.the service deliverly upon making such request was slow. Management contacted me but ddnt take heed to my review in fact they stated that my review was invaluable. as such i wouldnt reccommend this place to anyone.
Stayed 5 nights in Dec 2023

8/10 Good

Bronwyn

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Benediction

Stayed 1 night in Dec 2023

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Susan

Stayed 1 night in Nov 2023

2/10 Terrible

Patricia

Stayed 2 nights in Nov 2023

6/10 Okay

Ayush

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

L

Stayed 2 nights in Nov 2023

6/10 Okay

Thuto

Liked: Cleanliness, property conditions & facilities
It was clean and quiet
Stayed 1 night in Nov 2023

10/10 Excellent

Siphiwe Khensani

Stayed 1 night in Nov 2023

6/10 Okay

Canzi

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

thebi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Razia

Liked: Staff & service, property conditions & facilities
Not a good experience, had the wrong room, bedding had blood stains on, and booked in wrong room, then moved to a new room which door handles broke off and air cons not working, and the lounge seats was wabble and loose, plugs not working and air con, breakfast cost to much
Stayed 2 nights in Oct 2023

2/10 Terrible

Christa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Nozipho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Casper

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The bed linen smell strong like perfume,hate it
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2021

10/10 Excellent

Kholofelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect place away 4rm home
We had a wonderful time,it was our 2nd time staying there and we loved everything about the place and it's homely. 4rm now onwards when we visit Pretoria will definitely stay @ The Regency, only wish they had a reasonable monthly rate 4 their apartments .
Stayed 4 nights in Nov 2020

10/10 Excellent

Matshwene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Siduduzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and a beautiful place
Stayed 1 night in Aug 2020

10/10 Excellent

Carmel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
It was a short stay but your front desk staff were extremely pleasant and helpful. the room had all the amenities and appliances to make it feel like home
Stayed 1 night in Mar 2020

4/10 Poor

J W

Disliked: Room comfort
First of the perception of the rooms is very deceptive...look fabulous on website but when arrive it very small. Can even turn a ironing board around inside the room. The iron’s wire is so short you struggle to get the iron close enough to Iron.... which means is very unpractical.
Stayed 2 nights in Jan 2020
Response from Agnes Mayekiso on 6 Feb 2020
Dear JW Thank you for choosing the Regency Apartment Hotel for your stay in Pretoria. However, I apologize for the inconveniences that you experienced during your stay with us. You booked our Standard Queen Non-smoking rooms which are interleading to our main Apartments. I will suggest that on your next visit you upgrade, our apartments are more spacious and equipped with a full kitchen, dining and lounge area with a private balcony. We hope that this does not deter you from The Regency Apartment Hotel Menlyn. We look forward to welcoming you back soonest. Kind regards, Guest Relations Manager Agnes Mayekiso

10/10 Excellent

nhlanhla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was amazing ill be coming soon, definitely
Stayed 1 night in Dec 2019
Response from Agnes Mayekiso on 6 Feb 2020
Dear Nhlanhla, Thank you for taking time to do this review and also for choosing our hotel for your stay in Pretoria. We are very pleased to hear that you enjoyed your stay with us. The satisfaction of our guests is important to us. Looking forward to seeing you again soon. Kind Regards, Guest Relations Manager Agnes Mayekiso

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2019
Response from The Regency Apartment Hotel Menlyn on 27 Feb 2020
Dear Anonymous, Thank you for choosing The Regency Apartment Hotel and for taking time to share your recent experience. We looking forward to welcoming you back soon. Kind regards, Agnes Mayekiso Guest Relations Manager

10/10 Excellent

Kelly, Pretoria

Travelled with partner
Liked: Cleanliness, amenities
Quietness, cleaned, safety, the food, the drink, the location etc...
Stayed 1 night in Dec 2019
Response from Guest Relations Manager on 10 Dec 2019
Good Morning Kelly, Thank you for taking time to do this review and also for choosing our hotel for your stay in Pretoria. We really appreciate your positive feedback and good ratings.We hope to welcome you back to the hotel in the near future.

10/10 Excellent

Nomonde Wendy

Liked: Staff & service, property conditions & facilities, room comfort
Excellent
Amazing. The staff are friendly
Stayed 2 nights in Dec 2019
Response from Guest Relations Manager on 10 Dec 2019
Dear Nomonde, Thank you for taking to share your recent experience at The Regency Apartment Hotel. We are very pleased to hear that our staff made your stay pleasant. The satisfaction of our guests is important to us. Looking forward to seeing you again soon.

8/10 Good

Nthah

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic, they couldn’t do enough to make us feel welcome and comfortable.
Stayed 6 nights in Nov 2019
Response from Guest Relations Manager on 10 Dec 2019
Dear Anonymous, Thank you for your positive comments. We are happy to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Please do not hesitate to call us if there is anything, we can help you with.

8/10 Good

Jacobus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Guest Relations Manager on 28 Oct 2019
Dear Jacobus, Thank you for taking time to do this review and also for choosing our hotel for your stay. We are happy that you enjoyed your stay and looking forward to having you again as a guest at The Regency Apartment Hotel.

10/10 Excellent

KABELO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WOW
very good
Stayed 1 night in Oct 2019
Response from Guest Relations Manager on 28 Oct 2019
Dear Kabelo, We really appreciate your positive feedback and good ratings on The Regency Apartment Hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

2/10 Terrible

JB

Disliked: Cleanliness
A very bad experience
First of all I was booked into a very small room with very small bathroom. At 1:30am I woke up because the room was getting hot as the A/C did not work. Neither did the TV. There is only one window that cannot be opened as it faces the passage. The uncomfortable room temperature made it impossible to sleep, so at 3:30am I eventually went down to reception and demanded to be moved to another room with an operational A/C. I was moved to a very comfortable and spacious apartment at 4:00am and managed to get a bit of sleep before I had to get up at 6:00 for a business breakfast. I noticed that the toilet paper was nearly finished (and that there was no extra rolls) but accepted that it will be replaced when my room was serviced that day. However when I arrived back that evening I found that my room was never serviced at all . The toilet paper was not replaced, my room as well as the bathroom was not cleaned and my bed was not made. I found this absolutely shocking. This is a brand new hotel that opened in 2018, but if you look at the walls in the passages, it is shocking to see in what state these walls are, it is clear that the service staff don't care when they push the service trollies . The walls are full of marks and the corners are chipped because of a don't care attitude. One wonders why the manager has not noticed what is happening to this new building and why is he doing nothing about it.
Stayed 2 nights in Oct 2019
Response from Guest Relations Manager on 28 Oct 2019
Dear JB, Thank you for choosing The Regency Apartment Hotel for your stay. We appreciate you taking time to provide us with such sincere feedback on your stay. Your feedback is very valuable to us as we work hard to ensure that each and every guest have a pleasant stay with us at all times. I am glad to hear that our front office staff acted swiftly and upgraded you to a more comfortable room, however, they forgot to update the status of the room as occupied on the system, I am really sorry about that. This matter has been communicated to the concerned staff; we will definitely improve our services to ensure that this does not happen to any of our guests. With regards to the chipped walls, at the time of your stay, our maintenance was busy fixing the chips on the wall and can gladly say that our walls are fixed. I sincerely hope that this does not deter you from The Regency Apartment Hotel Menlyn, we will be honoured to have you return to our hotel in the future. You can also please email us with a phone number or email address so our Guest Relations Manager can discuss your issues personally. We look forward to welcoming you back soonest

6/10 Okay

Wesley

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Anton Saayman on 18 Sept 2019
Dear Wesley Thank you for choosing to stay at The Regency Apartment Hotel Menlyn. We look forward to welcoming you back soonest.

8/10 Good

Malebo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Anton Saayman on 18 Sept 2019
Dear Malebo Thank you for choosing to stay at The Regency Apartment Hotel Menlyn. We look forward to welcoming you back soonest.

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from Anton Saayman on 18 Sept 2019
Thank you for choosing to stay at The Regency Apartment Hotel Menlyn. We look forward to welcoming you back soonest.

2/10 Terrible

Masenoke

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from GUEST Relations on 21 Aug 2019
Dear Masenoke We are truly sorry to hear that we did not meet your expectations on your recent stay at The Regency Apartment Hotel Menlyn. We will make contact with you direct in order to establish what went wrong with your recent stay. Although we are inundated daily with positive feedback, it is not worth an ounce of effort if it is not consistent as we can only be as good as our last delivery. Regards

8/10 Good

Gerhard

Liked: Cleanliness, staff & service
AWESOME JUST THE A/C
Awesome place, just do not rent the small rooms, A/C work from the main room and it was an issue to get ours working.
Stayed 1 night in Aug 2019
Response from Anton Saayman on 18 Sept 2019
Thank you for choosing to stay at The Regency Apartment Hotel Menlyn. We look forward to welcoming you back soonest.

10/10 Excellent

Le Roi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we got to the room, the neighbours were extremely noisy and despite the reception and security's request, they didn't stop. We requested the hotel to move us to another room, which the did without any problem
Stayed 1 night in Jul 2019
Response from Veronica on 22 Jul 2019
Dear Le Roi, Thank you for sharing your experience with us . It was such a delight to have you stay with us. We always strive to make every GUEST feel valued and cared for by not only meeting, but exceeding their expectations. We are thrilled to hear that we have reached our goal in doing just that. We hope to see you again soon! Kind regards Veronica Ntomo Guest Relations Manager

10/10 Excellent

Tlatlane Raymond

Liked: Cleanliness, staff & service, room comfort
The bath was leaking but the rest were excellent.
Stayed 1 night in Jul 2019
Response from Veronica on 12 Jul 2019
Dear Tlatlane, Thank you for staying with us. We apologise for the leaking bath please rest assured that we are fixing it ! It was such a great pleasure to have you stay with us and we hope to see you again soon. Kind regards Veronica Ntomo Guest Relations Manager

8/10 Good

Nyadzani

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Veronica on 12 Jul 2019
Dear Nyadzani, Thank you for staying with us. It was such a pleasure to have you stay with us and hope to see you again soon! Kind regards Veronica Ntomo Guest Relations Manager

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a fairly new property, located very close to Menlyn Mall. I liked the availability of a free shuttle to anywhere within a 5km radius.
Stayed 3 nights in Jun 2019
Response from Veronica on 2 Jul 2019
Dear Valued Guest, Thank you for sharing your experience with us. We are delighted to hear that you have enjoyed your stay with us and hope to see you again soon. Kind regards Veronica Ntomo Guest Relations Manager

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from veronica on 2 Jul 2019
Dear Simon, Thank you for staying with us and hope to see you again soon. Kind regards Veronica Ntomo Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with scenic views
Stayed 1 night in Jun 2019
Response from Veronica on 19 Jun 2019
Dear Valued Guest, Thank you for such a great review . We hope to see you again soon . Kind regards Veronica Ntomo Guest Relations Manager

10/10 Excellent

Eti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Veronica on 18 Jun 2019
Dear Eti, Thank you for rating us . It was such a great pleasure to have you stay with us . Kind regards Veronica Ntomo Guest Relations Manager

8/10 Good

Verified traveller

Stayed 6 nights in Jun 2019
Response from Veronica on 14 Jun 2019
Dear Valued Guest , Thank you for rating us ,It was such a pleasure to have you stay with us . Hope to see you again soon. Kind regards Veronica Ntomo Guest Relations Manager

10/10 Excellent

Ntswaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 amazing thank you!
Stayed 1 night in May 2019
Response from Veronica on 22 May 2019
Dear Ntswaki, Thank for rating us . It was such a great pleasure to have stay with us and hope to see you again soon, Best regards Veronica Ntomo Guest Relations Manager

8/10 Good

sonal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Loaction
Everything is Good
Stayed 2 nights in Apr 2019
Response from Lebo on 2 May 2019
Dear Sonal Thank you for the valuable feedback. We are delighted to know that you enjoyed your stay, we hope to see you soon. Kind Regards, Lebogang Pilane Marketing Plan Coordinator The Regency Apartment Hotel Menlyn

10/10 Excellent

Mmbangiseni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Veronica on 6 May 2019
Dear Mmbangiseni , Thank you for rating us ,we are delighted to hear that we have met all your expectations. We hope to see you again soon. Kind regards Veronica Ntomo Guest Relations Manager