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Reviews of The Capital Menlyn Maine

5 out of 5
The Capital Menlyn Maine
194 Bancor Avenue, Menlyn, Pretoria, Gauteng

Reviews

8.8

Excellent

Rating 10 - Excellent. 94 out of 161 reviews" "
Rating 8 - Good. 45 out of 161 reviews" "
Rating 6 - Okay. 12 out of 161 reviews" "
Rating 4 - Poor. 8 out of 161 reviews" "
Rating 2 - Terrible. 2 out of 161 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

ALLEN

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 11 nights in Mar 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Poni Mfezeko Guest Relations Manager on 4 Apr 2024
Dear Valued Guest,Thank you for taking the time to give us your feedback about The Capital Hotels and Apartments. I am extremely happy to read that you had a fantastic time with us during your stay and that you enjoyed our service and guest experience. Our location is conveniently located to entertainment and essential facilities, and we do hope that you able to make the best of it. I will certainly pass your review to the team and look forward to welcoming you back to The Capital Hotels and Apartments for your future stays.Best Regards

10/10 Excellent

Mariska, Benoni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in and staff was great. Room clean and modern
Stayed 2 nights in Feb 2024
Response from Poni Mfezeko Guest Relations Manager The Capital on 5 Feb 2024
Dear Mariska,Thank you for taking the time to write about your experience of our hotel following your recent visit. I am delighted to read that overall, your experience was positive about all aspects your stay and we were able to deliver memorable service. We certainly do hope that we get the chance to welcome you back should your travels bring you to The Capital Hotels and Apartments again.Best Regards

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Poni Mfezeko Guest Relations Manager The Capital on 5 Feb 2024
Dear MarkThank you for taking to give feedback about your stay with us. We certainly do hope that we get the chance to welcome you back should your travels bring you to The Capital Hotels and Apartments again

8/10 Good

Stuart

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME LOCATION FOR GOOD VALUE HOTEL
A very pleasant stay in a great location in Menlyn Maine - surrounded by eateries and shopping options and right next to Sunbet arena and casino and entertainment complex - but cheaper than those Hotels. Spacious rooms and pleasing pool area - I do however feel that the overall property could be better maintained and that some of the areas are very clinical - the Hotel lacks a warmth and the décor could be improved. Staff were friendly and I felt safe and comfortable here, so I would definitely recommend.
Stayed 1 night in Dec 2023
Response from Poni Mfezeko Guest Relations Manager The Capital on 1 Feb 2024
Dear Staurt,Such a pleasure to read your review, thank you for taking time to provide us with feedback. It gives me a great sense of pride to know that our staff went over and above to ensure that you felt at home whilst staying in Pretoria. I am extremely happy to read that you had a fantastic time with us and during your stay and that you found our location central to the many attractions around.I will certainly pass your review to the team and hope that we do look forward to welcome you back to The Capital Hotels and Apartments for your future stays.Best Regards

6/10 Okay

Olivia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We arrived for check-in at 14h45 and the room was not ready. When we got to the room, the beds were not twin beds as requested. Apart from that, all was good
Stayed 1 night in Dec 2023
Response from Poni Mfezeko Guest Relations Manager The Capital on 1 Feb 2024
Dear Olivia,Thank you for your feedback and for taking the time to rate your experience. My sincere apology for the shortcomings in providing you with the service we pride ourselves on delivering. We do take every feedback seriously, and we will certainly follow the necessary steps to ensure that we lift the bar once more. I do, however, hope that we get the chance to welcome you back should you travels bring you to The Capital Hotels and Apartments again.Best Regards

8/10 Good

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location Quiet Very nice internally
Stayed 1 night in Dec 2023
Response from Poni Mfezeko Guest Relations Manager The Capital on 1 Feb 2024
Dear Celeste,Thank you for taking the time to give us your feedback about The Capital Hotels and Apartments. I am extremely happy to read that you had a fantastic time with us during your stay and that you found our location central to the many attractions around. I will certainly pass your review to the team and look forward to welcoming you back to The Capital Menlyn Maine for your future stays.Best Regards

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay, thank you. Staff were all fantastic, location was brilliant and an all round pleasant stay.
Stayed 1 night in Nov 2023
Response from Poni Mfezeko on 30 Nov 2023
Dear Simon,Thank you for taking the time to give us your feedback about The Capital Hotels and Apartments. I am extremely happy to read that you had a fantastic time with us during your stay and that you found our location central to the many attractions around. I will certainly pass your review to the team and look forward to welcoming you back to The Capital Menlyn Maine for your future stays.Best RegardsGuest Relations Manager

8/10 Good

Karin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was pleasant enough, thought it was a bit overpriced for what it was. Tried to check in 1 hour earlier and receptionist did not even look to see if my room was ready, just said come back after 2. Loved the location and surrounding restaurants
Stayed 1 night in Nov 2023
Response from Poni on 16 Nov 2023
Dear Karin,Such a pleasure to read your review, thank you for taking time to provide us with feedback. It gives me a great sense of pride to know that our staff went over and above and happy to read that you had a fantastic time with us. I will certainly pass your review to the team, and we do look forward to welcoming you back to The Capital Hotels and Apartments for your future visits.Best RegardsPoni MfezekoGuest Relations Manager

10/10 Excellent

J M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic overnight stay
Great and comfortable stay.
Stayed 1 night in Nov 2023
Response from Poni on 16 Nov 2023
Dear JM,Such a pleasure to read your review, thank you for taking time to provide us with feedback. It gives me a great sense of pride to know that our staff went over and above and happy to read that you had a fantastic time with us. I will certainly pass your review to the team, and we do look forward to welcoming you back to The Capital Hotels and Apartments for your future visits.Best RegardsPoni MfezekoGuest Relations Manager

8/10 Good

DENILIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Poni - Guest Relations Manager on 11 Nov 2023
Thank you for taking the time to write about your experience of our hotel following your recent visit. I am delighted to read that overall, your experience was positive about all aspects your stay and we were able to deliver memorable service. We certainly do hope that we get the chance to welcome you back should your travels bring you to The Capital Hotels and Apartments again.Best RegardsPoni MfezekoGuest Relations Manager

10/10 Excellent

Lorraine

Stayed 1 night in Nov 2023
Response from Mfezeko Poni on 11 Nov 2023
Such a pleasure to read your review, thank you for taking time to provide us with feedback. It gives me a great sense of pride to know that our staff went over and above and happy to read that you had a fantastic time with us. I will certainly pass your review to the team, and we do look forward to welcoming you back to The Capital Hotels and Apartments for your future visits.Best RegardsPoni MfezekoGuest Relations Manager

10/10 Excellent

Mariska, Benoni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and easy. Staff friendly and room was clean and neat.
Stayed 2 nights in Oct 2023
Response from Poni - Guest Relations Manager on 11 Nov 2023
Thank you for taking the time to give us your feedback about The Capital Hotels and Apartments. I am extremely happy to read that you had a fantastic time with us during your stay and that you enjoyed our service and guest experience. Our location is conveniently located to entertainment and essential facilities, and we do hope that you able to make the best of it. I will certainly pass your review to the team and look forward to welcoming you back to The Capital Hotels and Apartments for your future stays.Best RegardsPoni MfezekoGuest Relations Manager

6/10 Okay

Daphney

Stayed 3 nights in Jul 2023
Response from Poni Mfezeko on 15 Sept 2023
Dear DaphneyThank you for taking the time to write about your experience of our hotel following your recent stay with us. We do take every bit of feedback seriously and we will certainly follow the necessary steps to ensure that we investigate the areas mentioned in your review. I will personally see to it that we correct these concerns and ensure that we lift the bar in service once more. I do however hope that we get the chance to welcome you back should your travels bring you to The Capital Hotels and Apartments again.Best RegardsPoni MfezekoGuest Relations Manager

4/10 Poor

Francheskie, Alexandria

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front office staff at this property, as many other Capital properties, is not customer service oriented. They do not return phone calls, they do not read, follow up, or respond to emails from their guests and less than timely even when you call and speak to them. When making the booking I requested a no feather room because of an allergy and the request was not granted. I followed up and nothing was done. They have ONE dining option with a limited menu that is Asian, so no common room service items on their menu. The porters, house keeping, and other hotel staff are lovely. An overall comment on the Capital’s way of doing business: the issue of not creating a credit account or even being asked about creating a credit account is inconvenient.
Stayed 5 nights in Jun 2023
Response from Poni Mfezeko on 15 Sept 2023
Dear FranscheskieFirstly I would like to thank you for your constructive feedback from your most recent stay.I must admit that I am deeply saddened that you experienced such inconsistency with regards to our service standards. My sincere apology for the shortcomings in providing you with the service we pride ourselves on delivering. I do however hope that we get the chance to welcome you back should your travels bring you to The Capital Hotels and Apartments again.Best RegardsPoni MfezekoGuest Relations Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from Poni Mfezeko Guest Relations Manager The Capital on 25 May 2023
Dear Valued Guest,Thank you for taking the time to give us feedback about your stay at The Capital Menlyn Maine.We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.It gives us a delighted pleasure to have met your expectations, your comments have been shared with the team.

10/10 Excellent

Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Impressive
Stayed 2 nights in May 2023
Response from Mfezeko Poni on 9 May 2023
Dear Emmanuel,It is with great gratitude to hear that we have met your expectations as our guest, we trust that we will welcome you back soon! Thank you so much for giving feedback about your stay.

10/10 Excellent

Ntiyiso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Poni on 22 Apr 2023
Dear Ntiyiso,Thank you so much for taking time to give us feedback regarding your stay, every comment is taken to heart as we can only improve by hearing from our guests. Your comments have been shared with the team.We hope to see you soon at The Capital Menlyn Maine.Best RegardsPoni MfezekoGuest Relations Manager

10/10 Excellent

Kyle

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in an apartment. It had a nice kitchen. The location was very convenient. Staff were all very friendly and helpful.
Stayed 3 nights in Apr 2023
Response from Poni Mfezeko Guest Relations Manager The Capital on 9 Apr 2023
Thank you for taking the time to complete the survey about your stay at The Capital Menlyn Maine. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.We really appreciate your feedback regarding your stay with us, it warms our hearts to have met your expectations. Your comments have been shared with the team.We hope to see you at The Capital Menlyn Maine again soon!

4/10 Poor

Wendy

Stayed 2 nights in Feb 2023
Response from Poni - Guest Relations Manager on 19 Feb 2023
Dear Wendy,Thank you for taking time to give us feedback about your stay with us. Our guest experience and expectations are important to us as we strive to give exemplary service at all time and in your case we seem to have fallen short into exceeding your expectations. We hope to see you in the future so we can create new memories for you.Kind Regards

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Lloyd Rhodes on 16 Oct 2022
Thank you very much for the ratingHope to welcome you back to the Capital Menlyn Maine

10/10 Excellent

Chelsea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with excellent apartments. Spacious, modern and trendy. Loved that the apartments had Netflix and a washer and dryer! Fantastic restaurant on premises.
Stayed 2 nights in Oct 2022
Response from Lloyd Rhodes - Rooms Division Manager on 13 Oct 2022
Good morning,Thank you for the amazing feedback and response.Truly appreciate the support and have shared your comments with the team

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel option
Perfectly fine hotel. The restaurants nearby are a convenient and good. There are just as good hotels in Pretoria for half the price. The lighting in the bathroom was poor.
Stayed 7 nights in Sep 2022
Response from Lloyd Rhodes - Rooms Division Manager on 26 Sept 2022
Good day,Thank you for the amazing response and we hope to welcome you back very soon to the Capital Hotels

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait to return!
Everything was excellent! Location, hotel, staff, food and kindness. Can’t wait to Come back!!
Stayed 6 nights in Aug 2022
Response from Lloyd Rhodes - Rooms Division Manager on 28 Aug 2022
GoodDay Andrea,Thank you for the review, we truly appreciate the feedback and cant wait to welcome you back.RegardsCapital Menlyn Maine Management and team

10/10 Excellent

Wenchin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2022
Response from Lloyd Rhodes - Rooms Division Manager on 1 Aug 2022
Good Morning, Thank you for the amazing rating, we do value your support and hope to welcome you back to the Capital Menlyn Maine

10/10 Excellent

Elsabe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay.
Stayed 1 night in Mar 2022

10/10 Excellent

Hermiena

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Very nice hotel with excellent location
Stayed 1 night in Nov 2021
Response from General Manager on 2 Dec 2021
Dear Hermiena, Thank you for your positive feedback and great rating. We appreciate the time taken by you to do so. We hope to welcome you back to the Capital Menlyn Maine soon. Regards

10/10 Excellent

Olayinka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honestly good
We really enjoyed our stay and the environment was so clean and nice.
Stayed 2 nights in Aug 2021
Response from General Manager on 7 Jan 2022
Hi Olayinka, Thank you for staying with us and for your feedback. We are delighted to know that you enjoyed your stay with us and we hope to welcome you back in the future. Regards

4/10 Poor

Verified traveller

Business traveller
Disliked: Amenities
the property is overrated. Waiting too long to be checked in. No room service. the cleaning chemicals are too strong and cause health problems
Stayed 5 nights in Apr 2021

10/10 Excellent

Kobus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

2/10 Terrible

Mark

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Menlyn Main
Aircon in the room didn’t work. We reported it but nothing was done. Had people in the car park below us playing music from 5am and security did nothing about it.
Stayed 1 night in Nov 2020

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No value for money, is xtremely bad experience
Very very bad
Stayed 3 nights in Nov 2020

8/10 Good

Verified traveller

Stayed 7 nights in Oct 2020

4/10 Poor

Eben

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
HOTEL BLAMING EXPEDIA
I booked through hotels.com - including breakfast. The next morning when I asked where to go for breakfast reception told me no breakfast is served, it should have been delivered to my room. Then the lady said I booked through Expedia and not directly with the hotel, thus the confusion. My point is Expedia act as an agent on behalf of the hotel not other way around, they are not my agent, I did not sign an agency agreement with them the hotel did. Anyway I said I am not interested in their excuses so they've send a pathetic breakfast for one (although we were two) to the room. No coffee, no juice. It consisted out of one egg/spinach quiche, potato and two pieces of dried out beef sausage. Its simply an insult for what I've paid. Not acceptable unless booking.com or expedia sort this out in a satisfactory way I wont make use of their service again in future. It was a complete rip off
Stayed 1 night in Jun 2020

10/10 Excellent

Vic

Stayed 1 night in Mar 2020

10/10 Excellent

Rathipa

Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Absolutely love this hotel and its location. So much to do in the area with a lot of amazing restaurants
Stayed 2 nights in Feb 2020

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

richard

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Up to the very best world standards.
Stayed 1 night in Jan 2020

10/10 Excellent

Rugheimer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New decade 2020
Celebrated New Years 2020! Hotel centrally located close to restaurants and night life.Close to Barnyard theatre to watch shows.Room comfortable with all amenities thank you for brilliant stay
Stayed 1 night in Dec 2019
Response from Noku on 7 Jan 2020
Dear Rugheimer We couldn't have asked for any better feedback; thank you for sharing in this platform with other travelers. Rest assured that we will continue staying at the top! Yours in Guest Relations

8/10 Good

Ed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from Noku on 29 Dec 2019
Good day Thank you for leaving us such a wonderful rating. We are glad that you loved our services. Sincerely yours in Guest Relations

6/10 Okay

Frederick

Stayed 1 night in Dec 2019

8/10 Good

Gerrit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with some reservations
This really is a good place to stay since it is within walking distance of offices, restaurants and shops and all very attractive. My only gripe is tht the area often hosts events which can be quite noisy. This is fine during the day, but not at 07:00 in the morning.
Stayed 3 nights in Nov 2019
Response from Noku on 29 Dec 2019
Dear Gerrit We appreciate your time to share your review. We are on your side, our area is lovely and very lively; we would be grateful if you alert us on your next visit in order to ensure we accommodate you on a quieter side of the hotel. We look forward to your many more visits. Yours in Guest Relations

10/10 Excellent

Ouma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Noku on 29 Dec 2019
Dear Ouma Your rating is heart-warming; thank you for taking time to experience us. Yours in Guest Relations

10/10 Excellent

Pamela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home Away from Home
This property provide excellent customer service and amenities
Stayed 19 nights in Oct 2019
Response from Noku on 30 Oct 2019
Dear Pamela We are super excited to see how much you love The Capital Menlyn Maine; and thank you for showing other travelers how beautiful the rooms look. You are an absolute supporter and we appreciate that. We cannot wait to have you back again. Yours in Guest Relations

10/10 Excellent

Willem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Fantastic properfy. Spacious rooms, clean and friendly staff. Lots of restaurants and shops within 1 minute walk. One of the best.
Stayed 2 nights in Oct 2019
Response from Noku on 30 Oct 2019
Dear Willem Many thanks for recommending our property to other travelers. Your time and support is much appreciated. Yours in Guest Relations

10/10 Excellent

Yolande

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Noku on 30 Oct 2019
Dear Yolande Thank you for sharing your review your recent visit. I am proud of The Capital Menlyn Maine Team. Yours in Guest Relations

10/10 Excellent

Mario, Pretoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay staff was friendly and rooms very clean
Stayed 1 night in Oct 2019
Response from Noku on 30 Oct 2019
Dear Mario We appreciate you taking time to rate us on this platform; we will continue doing what we are doing right. Your in Guest Relations

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Close to shops and restaurants all in the same location
Stayed 7 nights in Sep 2019
Response from Noku on 30 Oct 2019
Dear Anonymous Thank you for the rating, and the time you took to share on this platform. We are hoping for another visit soon. Yours in Guest Relations

10/10 Excellent

M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel i liked the location convienient to bars and resturants
Stayed 2 nights in Sep 2019
Response from Noku on 30 Oct 2019
Dear M We couldn't have asked for any better rating; we are all excited. Thank you for your time. Yours in Guest Relations