During Load shedding here are no bedroom lights operational. The Ground floor window could not be left open as even though there was a security cable attached to the window and frame it could easily be un-clipped allowing it to open all the way open. Our Airconditioning unit would not work when we came into the room. The receptionist told us that they cannot give us another room as we had used the room!I had to demand she contact the Maintenance staff repair it or she should call the Manager. We where then given a room on the 1st floor (they did not want us to experience another Airconditioner unit not working). What a nonsense story! On departing I asked for the invoice to reflect the correct particulars and VAT number as required for business - Only the Manager could do this and he was off duty. He was supposed to do this when he came on duty. Nearly a month later we still wait.