All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Pretty much al was good except my check out. Check out is officially 10 am which is incredibly early in my experience. Getting some leeway on this was not easy and even getting a concession until 12 noon, I felt that I was somewhat harassed into leaving. Not good for a longstanding and frequent user.
It is gorgeous, from the entrance to the lobby to the actual room, we fell in love with this place, and the people, just 2 issues though, the air conditioning in the room barely worked and the ceiling fan constantly made a knocking noise to where we couldnt sleep, inspection of the room really needs to be checked well before having your guests enter
Thank you for choosing the African Pride Irene Country Lodge for your recent travels to Irene.
Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”
Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!
Thank you for choosing the African Pride Irene Country Lodge for your recent travels to Irene.
Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”
Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!
8/10 Good
JL
6 Feb 2022
JL
Stayed 1 night in Feb 2022
Response from Maureen on 8 Feb 2022
Greetings
Thank you for staying at Irene Hotel & Spa.
we trust that you had a great stay with us.
4/10 Poor
Luyanda
22 Nov 2021
Liked: Cleanliness
Disliked: Staff & service
Very disappointed
I had such high hopes for this property and had been looking forward to it for a while. My disappointment started at check in where I was given a different room from what I had booked. The room was billed as a Lake View but all you could see was the top of the tree. The lady at Reception was very rude and disrespectful.
We could here the noises from the room next door, which kept us up for most of the night. Our room was also not 100% clean and had a strong cigarette smell, despite being listed as non smoking.
Will not come back here
Luyanda
Stayed 1 night in Nov 2021
Response from Maureedn on 23 Nov 2021
Dear Ms Peter
Thank you for taking the time to let us know about your experience while staying with us. Your check-in experience is below our standard.
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the the housekeeping & Front office manager leadership team to ensure the necessary guidelines are in place and reviewed to prevent any inconsistencies from occurring in the future.
I hope you choose to stay with us again when your travels bring you back to the area.
Regards
Maureen
Greetings,
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at African Pride Irene Country Lodge.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.
Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the African Pride Irene Country Lodge and we hope you choose to create more memories here whenever your travels bring you back to Irene.
10/10 Excellent
nicola
2 Oct 2021
nicola
Stayed 1 night in Sep 2021
Response from Maureen on 26 Oct 2021
Greetings,
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at African Pride Irene Country Lodge.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.
Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the African Pride Irene Country Lodge and we hope you choose to create more memories here whenever your travels bring you back to Irene.
We had the most amazing 1 night stay at one of our favourite places. The service was top notch from start to finish. Marielle(reservations) patiently listened and tried to accommodate my requests, check in was efficient as was check out (Elizabeth is the most gracious receptionist) and the lake facing rooms (our favourite) were spotless. Kulani, the golf cart driver who took us to our spa treatment and could also take us across to the farm, was such a pleasant, friendly soul. Jacques(the manager) was hands on, friendly and accommodating. Breakfast was divine. This is definitely the place to destress, relax and unwind and we will definitely be back.
Natalie
Stayed 1 night in Sep 2021
Response from Maureen on 26 Oct 2021
Dear Natalie,
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at African Pride Irene Country Lodge.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.
Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the African Pride Irene Country Lodge and we hope you choose to create more memories here whenever your travels bring you back to Irene.
Greetings
Thank you for choosing the African Pride Irene Country Lodge, Autograph Collection.
we hope that you had a great stay with us.
Regards
Maureen
Our stay was amazing. My husband and I just wanted a little quiet time away from home. The room was good. The surroundings were quiet and we had a lovely walk around and popped into Irene farm as well.
We had a lovely dinner and everyone was friendly and helpful.
I would recommend this hotel to anyone who would like a quiet time away in the city
Suzette
Stayed 1 night in Jan 2021
Response from Maureen on 20 Jan 2021
Dear Suzette
We are delighted to have been your chosen hotel during your recent stay in Irene. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the African Pride Irene Country Lodge and we hope you choose to create more memories with us whenever your travels bring you back to Irene.
Good Day
We are delighted to have been your chosen hotel during your recent stay in Irene. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the African Pride Irene Country Lodge and we hope you choose to create more memories with us whenever your travels bring you back to Irene.
Dear Tanja
Thank you for choosing the African Pride Irene Country Lodge, Autograph Collection.
we are so pleased to hear that you had a great stay with us, we look forward to seeing you again soon on your next visit to Irene.
Dear Albert
We are delighted to have been your chosen hotel during your recent stay in Irene. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the African Pride Irene Country Lodge and we hope you choose to create more memories with us whenever your travels bring you back to Irene.
A wonderful stay. This after lockdown and things started opening up. Had the perfect room where the kids could play infront of our unit. Complimentary massages, kids movie night and welcome drinks.
Verified traveller
Stayed 3 nights in Aug 2020
Response from Maureen on 17 Aug 2020
Dear Mrs Van Rensburg
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the African Pride Irene Country Lodge, Autograph Collection®.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.
Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.
It was horrible, no hot water to bath..staff take long to respond. Half the day went and we
Eulenda
Stayed 2 nights in Mar 2020
Response from . on 11 Mar 2020
Dear Mrs Abed
Thank you for taking the time to share your recent experience at African Pride Irene Country Lodge.
While it was disappointing to hear that your stay with us fell short of your expectations. Our aim is to provide all guests (especially you) with an unforgettable hotel experience and your honest feedback is an important part of that process. We sincerely apologize for our shortcomings and will share your feedback with the appropriate hotel team.
It’s such a pleasure to stay at this hotel. Friendly helpful staff, great food and lovely rooms
Suzette
Stayed 1 night in Feb 2020
Response from Maureen on 2 Mar 2020
Greetings
We are delighted to have been your chosen hotel during your recent stay in Irene. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the African Pride Irene Country Lodge and we hope you choose to create more memories with us whenever your travels bring you back to Irene.
First time I came for the weekend with my nephew. This time, I came alone. Irene, my happy place
Lebogang
Stayed 2 nights in Jan 2020
Response from Maureen on 2 Mar 2020
Greetings
We are delighted to have been your chosen hotel during your recent stay in Irene. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the African Pride Irene Country Lodge and we hope you choose to create more memories with us whenever your travels bring you back to Irene.
thank you for the beautiful stay we wished we could stay longer.
Penelope
Stayed 1 night in Feb 2020
Response from Maureen on 10 Feb 2020
We are delighted to have been your chosen hotel during your recent stay in Irene. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the African Pride Irene Country Lodge and we hope you choose to create more memories with us whenever your travels bring you back to Irene.
Greetings
We are delighted to have been your chosen hotel during your recent stay in Irene. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the African Pride Irene Country Lodge and we hope you choose to create more memories with us whenever your travels bring you back to Irene.
10/10 Excellent
Verified traveller
3 Feb 2020
Verified traveller
Stayed 1 night in Jan 2020
Response from Maureen on 10 Feb 2020
Greetings
We are delighted to have been your chosen hotel during your recent stay in Irene. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the African Pride Irene Country Lodge and we hope you choose to create more memories with us whenever your travels bring you back to Irene.
It was amazing place in the Bush said of the hotel
Judi
Stayed 1 night in Jan 2020
Response from Maureen on 30 Jan 2020
We are delighted to have been your chosen hotel during your recent stay in Irene. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the African Pride Irene Country Lodge and we hope you choose to create more memories with us whenever your travels bring you back to Irene.
I decided to stay here as its close to all attractions around Pretoria and there is so much to do in and around Irene. I was not dissapointed.
The lakeview from the room was really amazing and the kids loved the fact that hey could see all the ducks geese and birds from the room.
The kiddies pool didnt look well maintained and the adult pool at the spa was Adults only so didnt end up using the pool.
The Dairy Farm which is accessible form the hotel was also a bonus for the kids.
Overall my experience was pleasant and the service was good.
Aslam
Stayed 6 nights in Dec 2019
Response from Maureen on 30 Jan 2020
We are delighted to have been your chosen hotel during your recent stay in Irene. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the African Pride Irene Country Lodge and we hope you choose to create more memories with us whenever your travels bring you back to Irene.
We are delighted to have been your chosen hotel during your recent stay in Irene. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the African Pride Irene Country Lodge and we hope you choose to create more memories with us whenever your travels bring you back to Irene.
We are delighted to have been your chosen hotel during your recent stay in Irene. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the African Pride Irene Country Lodge and we hope you choose to create more memories with us whenever your travels bring you back to Irene.
Amazing experience. Very comfy with excellent service. Rooms were spacious and clean.. friendly staff.. would definitely return..Only would prefer a bigger and deeper pool for adults and kids together.
Valli
Stayed 1 night in Dec 2019
Response from Maureen on 30 Jan 2020
We are delighted to have been your chosen hotel during your recent stay in Irene. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the African Pride Irene Country Lodge and we hope you choose to create more memories with us whenever your travels bring you back to Irene.
Amazing all round!! Excellent KIDS EXPERIENCE PACKAGE!!
Nadia
Stayed 1 night in Dec 2019
Response from Maureen on 30 Jan 2020
We are delighted to have been your chosen hotel during your recent stay in Irene. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the African Pride Irene Country Lodge and we hope you choose to create more memories with us whenever your travels bring you back to Irene.
Super awesome, friendly staff, clean room, great experience for the family
Ronnie
Stayed 1 night in Nov 2019
Response from Maureen on 28 Nov 2019
We are delighted to have been your chosen hotel during your recent stay in Irene. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the African Pride Irene Country Lodge and we hope you choose to create more memories with us whenever your travels bring you back to Irene.
Greetings,
We are delighted to have been your chosen hotel during your recent stay in Irene. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the African Pride Irene Country Lodge and we hope you choose to create more memories with us whenever your travels bring you back to Irene.
Regards
Maureen Mukobore
Guest Relations Manager
Greetings,
We are delighted to have been your chosen hotel during your recent stay in Irene. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the African Pride Irene Country Lodge and we hope you choose to create more memories with us whenever your travels bring you back to Irene.
Regards
Maureen Mukobore
Guest Relations Manager
We are delighted to have been your chosen hotel during your recent stay in Irene. It was truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Good Day
Thank you for staying at the African Pride Irene Country Lodge and we hope you choose to create more memories with us whenever your travels bring you back to Irene.
Regards
Maureen