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Reviews of The Golden Walls Hotel

The Golden Walls Hotel
Sultan Suleiman St., Damascus Gate, Jerusalem

Reviews

8.0

Very good

Rating 10 - Excellent. 25 out of 68 reviews" "
Rating 8 - Good. 26 out of 68 reviews" "
Rating 6 - Okay. 10 out of 68 reviews" "
Rating 4 - Poor. 5 out of 68 reviews" "
Rating 2 - Terrible. 2 out of 68 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Saleem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Al Aqsa visit
Excellent. Close to the Damascus gate of the old city. Will definitely recommend for anyone visit Al Aqsa.
Stayed 3 nights in Aug 2023

10/10 Excellent

Bidisha

Business traveller
Stayed 1 night in Jul 2023

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Masjid Alaqsa
It is good place to stay near to old city 15 walking distance to the Masjid Alaqsa
Stayed 4 nights in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, very helpful. Walking distance to old town.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super nice, it was clean and efficient. The parking was very disappointing. I thought when they said onsite parking it would be a normal parking lot, it was not. I think they should make this clear in their advertising.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could not have had a better stay here. Every single staff member that I encountered was extremely helpful and friendly and did whatever they possibly could to meet my every need. I very much look forward to staying here again.
Stayed 2 nights in May 2019

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful place to stay
This hotel offers a wonderful service - among the best you can find in a hotel in Jerusalem and at an affordable price. The hotel has the feeling of a family run hotel. If you have any problems the staff are quick to sort them out. The hotel is conveniently located for all the sights. I saw guests from Europe, America and other parts of the world staying. The food menu is top quality - so even if you are not a guest, I highly recommend the restaurant. If you want to experience hospitality, then stay here.
Stayed 4 nights in Apr 2019

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jeruselem
Amazing experience Beautiful location
Stayed 4 nights in Apr 2019

6/10 Okay

Saleem

Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Hotel is located adjacent to old city on the outskirts. For the star rating it is appropriately equipped . Can improve room cleanliness esp in bathrooms . The breakfast was extensive with a good selection. The wifi was excellent in the hotel.
Stayed 3 nights in Oct 2018

6/10 Okay

Kirstin

Liked: Cleanliness, room comfort
location was superb. room was clean and comfortable. bare minimum provided. Meals were expensive. breakfast was included but was not that appetising.
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and helpful staff - very well located near the old city- great atmosphere in the streets around.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No good experience
Stayed 1 night in Jul 2018

10/10 Excellent

Navin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience. Highly recommend it.
winstonproperties@gmail.com Staying at Golden Walls was a real treat for us. Exceptionally well-maintained property with top notch service, excellent breakfast and best of all, location. The hotel is in within close proximity to the most important sites of Jerusalem.
Stayed 5 nights in Mar 2018

4/10 Poor

Denese, Connecticut USA

Disliked: Staff & service, property conditions & facilities
Disappointing hotel
The location of this hotel is great - right near the Damascus Gate but the staff is indifferent and could not understand the billing (it did get straightened out in the end). The rooms we were given for our group were not well maintained. The hall was smelly and the rooms needed a serious update. We noticed that some other floors had been updated. This really felt like a college dorm. The breakfast was really good and we had the buffet one night and it was also good. We would not stay there again.
Stayed 2 nights in Jan 2018

10/10 Excellent

Amir, McLean, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Hotel is less than 5 minutes walk from the Damascus gate. Transportation is available outside the hotel. Food is available at the hotel and there are multiple eating places inside the old city of Jerusalem. I was as comfortable at the hotel and outside as I am in the US.
Stayed 3 nights in Dec 2017

10/10 Excellent

Mahomed Fazal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pilgrimage
Great location of hotel to Aqsa mosque. Clean rooms and comfortable. Good size of room. Breakfast was good and enough choices. Check in was speedy
Stayed 5 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing location right opposite Damascus Gate, Zedekiah Cave, bus, train station. Walking distance to all the holly land marks in Jerusalem. However most travellers arrive very early and the workers behind desk has no flexibility to accommodate some situations. Management should give them some power to relax checking ins.
Stayed 3 nights in Nov 2017

10/10 Excellent

Kai Jin Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Better than expected
Stayed 3 nights in Oct 2017

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
4 * hotel. 1* staff
Really disappointed by the staff at this hotel, particularly those in the restaurant. They were rude, cold and callous, often removing hotel guests from their chairs (as they weren't part of a group), despite those individuals having paid for the opportunity to sit. Waiters were also noted using a spoon and scooping out of icecream from the guest bowl. It's a shame - the hotel has the ability to be really good but it let's itself down.
Stayed 7 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Excellent hotel , service, breakfast, very nice staff
Stayed 7 nights in Oct 2017
Response from Reservations on 9 Nov 2017
Thank you for staying at Golden Walls Hotel and thank for the kind review and rating. Looking forward to see you again

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very good
Stayed 3 nights in Sep 2017

8/10 Good

Eric, Salt Lake City, Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient to the Old City.
This was the second time we stayed at this hotel. We chose it due to its location with respect to the Old City just outside the Damascus Gate. The hotel was fine, not elegant, but certainly comfortable. It is in the middle of the Arab section of town with typical Arab shops and food stands outside. As a non-Arab, I was completely fine with that but some Americans might feel a little out of place. All the women in the restaurant at breakfast except my wife were wearing Muslim head coverings.
Stayed 2 nights in Jun 2017

6/10 Okay

Sufian

Decent hotel
Close proximity to the old city.
Stayed 3 nights in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location near the gate.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Damascus Gate
Very close to the old city. Friendly staff and good breakfast.

8/10 Good

Iram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Steps away from all religious sites
Nice hotel in the Eastern part of Jerusalem. Very convenient location. Short walk to shopping. Aqsa Mosque, Jewish Quarters and Christian Quarters. Friendly staff. Sufficient breakfast buffet. Limited car parking area. Free wifi. Not a lot of restaurants in the area. If you're looking for nightlife this is not the place. If you're looking to experience the true historic old Jerusalem city then stay here. 30 minute drive to The Dead Sea. Would stay here again.

4/10 Poor

Nicola

Disliked: Room comfort
Convenient location but over priced
We arrived at 2am due to plane delays and they did not have a room available for us and sent us to another hotel 10 mins away which after looking into was at least £40 cheaper per night. They did not refund this part of the room rate. The breakfast was quite poor, not refreshed very often so meant that there were always cold eggs when we went to the dining room. Room was small and even though it was supposed to be non smoking smelt very strongly of smoke. Location was good, close to Damascus gate and the light rail.

4/10 Poor

Muhammed

Disliked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Nothing else
The hotel is an extremely convenient location, a 2 minute walk from Damascus Gate. However, there is not much else to commend the hotel. There is no lift so you must walk up stairs to get to reception. At check-in there had been a mess up. I initially had one reservation for 5 nights which I had then amended to one reservation for 4 nights and another for 1 night, I would be away for a night in between. This was done about 2 months before I travelled. However the hotel seemed to have the first reservation and charged me accordingly. I had to rectify it the next day with the reservations manager. There was a difference in the rate, which is fine. However the manager then tried to overcharge me by about 3 times the amount I owed. Luckily I had done my calculations so I refused to pay more than I owed. Breakfast was poor. A large selection but not great. Consider making a smaller variety of good quality products instead. The room was very poorly cleaned. There was a tiny elastic on the floor on the first day. This remained there for the 4 days, and when we returned for the last night and were put in the same room it was still there. The glass in the room was not washed once during the time we stayed there. Once again, the location was excellent. Close to everything worthwhile, no need to use public transport unless you are going out of the city.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just outside the Damascus Gate
Staff was very helpful and the breakfast buffet was exceptional. It is located just outside the Damascus Gate so entry into the old city was very easy and after a long day of shopping and sightseeing, being close by is a real benefit.

8/10 Good

Paulo Sampaio

Liked: Cleanliness
Good for sight seeing the old city and to sleep
This is a good 31/2 star hotel not 5* as indicated in hotel.com. Very good location near Damascus gate. Good breakfast with lots of variety. It is a good hotel to sleep and sight seeing the old city after breakfast. There are no luxury but it has good wifi and the rooms, although small, have all the basics. You can also book tours to other sites in Israel. I stayed for more than a week and my sheets were never changed, but they did change the towels.

6/10 Okay

Fe, California

Stay is O.K., will recommend to friends.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hotel is ok but location is bad
Reviews and pictures on the website were very different from reality. Hotel is ok and staff was very friendly and accommodating but the hotel location in the middle of a very crowded, not so good area and hotel parking that looks like a mechanic shop, I immediately felt very uncomfortable staying there with my 2 daughters. I would not recommend this hotel for a family. Maybe ok for singles who don't care where they stay. I had to go to a different hotel also because the hotel could not find my reservations that I have made through cheaptickets.com and even after receiving a confirmation e-mail.

8/10 Good

Ryan, USA

Liked: Cleanliness, staff & service, room comfort
Good value, good location, good breakfast.

8/10 Good

Mohammed, Durban, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Golden Walls Hotel Jerusalem
Enjoyable stay and great breakfast

2/10 Terrible

never again , Barakat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They need to remodel
Very bad service is horrible customer service they think you owe them and they doing you a favor to let you stay in their hotel I did pay for my stay

10/10 Excellent

Fatma, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very close to the Damascus gate making easy access to the Old city. The staff were extremely courteous and helpful. Breakfast was excellent.

8/10 Good

Damy, Luxembourg

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice hotel near Damascus gate with a friendly and helpful staff.

8/10 Good

Only1KCM, Akron, OH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleased with my stay.
The staff couldn't have been friendlier, the location was really good, and the hotel itself was just fine. The only downside: The WiFi for the rooms wasn't working, and didn't get fixed until the last day of my stay (in all fairness, I was there over the Christmas holiday which may have held things up). It was inconvenient, but at least the WiFi in the lobby worked fine, so I had a connection. But it would have been nice to have had it in my room. That being said, the staff couldn't have been better; in fact, the cleaning staff noticed it was a bit cool in my room and on their own brought in an additional heater for me, which was really appreciated. The desk staff made the arrangement for a taxi to pick me up at 1.45 a.m. to get to the airport in time, and couldn't have been nicer. The location, close to Damascus Gate, was fabulous. I was close to the Old City, the light rail, and the Arab bus station (to get to Bethlehem). Plus there were lots of restaurants and shops and sellers close by to get food, bottled water, etc. Convenient. Others have written that it's dated and needs repair; I didn't see much evidence of that. It's a good, solid, basic hotel. Overall, very pleased and would stay there again!

10/10 Excellent

Stephen, Suffolk, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for Old City
Great location for visiting the Old City, Very clean, rooms nice and big and the food was great.

6/10 Okay

Ray, Moscow, Russia

Liked: Cleanliness, property conditions & facilities, room comfort
Skip the Buffet Breakfast
The hotel is located in an area that is a little scary in the evenings. The exterior of the hotel is not attractive but inside it was nice and clean. The staff was helpful and friendly. The parking available for a rental car does not seem very safe. The breakfast buffet didn't have much to offer. Although the hotel is conveniently located to the Old City and the Garden Tomb, next time we would stay in the center of Jerusalem.

8/10 Good

Dave, Venice, FL

Liked: Cleanliness, staff & service, property conditions & facilities
Good Location
This hotel is well located to walk to the old city. However, the lobby is on the second floor and one must use the stairs to get to the lobby. Hotel staff did transport our luggage, but the walk up was a surprise. The hotel is located in the Muslim district with a mosque nearby. The call to prayer several times a day was easily heard in our room.

8/10 Good

Richard, Springfield, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location at good price
Proximity to old city (across street and 1/2 block to Damascus Gate) allowed easy access to dining, exploring and shopping. Hotel is comfortable, smallish with pleasant staff.

8/10 Good

Paul, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Super location near Damascus Gate. I really enjoyed strolling in the Old City whenever I felt like it. Satisfactory breakfast, good coffee. Rooms a bit old-fashioned, but I didn't go to Jerusalem for the decor. Free internet in the lobby. Helpful staff (I needed my glasses repaired and they took the time to give me exact directions).

8/10 Good

Nick, Pennsylvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the money
Clean, friendly helpful staff, great comfortable room. Great location within walking distance of many attractions.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019