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Reviews of Prima Royale

4 out of 5
Prima Royale
3 Mendele Mocher Sfarim St, Jerusalem

Reviews

8.0

Very good

Rating 10 - Excellent. 145 out of 422 reviews" "
Rating 8 - Good. 176 out of 422 reviews" "
Rating 6 - Okay. 59 out of 422 reviews" "
Rating 4 - Poor. 31 out of 422 reviews" "
Rating 2 - Terrible. 11 out of 422 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff very helpful …especially Munir!
Stayed 1 night in Feb 2024
Response from aaaa on 13 Mar 2024
Dear guest thank you so much for your review,Hope to see you soon againEliran Sinai

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was appreciative that they gave me a complimentary 8 PM checkout, allowing me access to the room for a shower and for charging my phone and computer in advance of a late-night return flight.
Stayed 1 night in Jan 2024
Response from aaa on 13 Mar 2024
Dear guest thank you so much for your review,Hope to see you soon againEliran Sinai

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another good stay
Have stayed here before, no surprises. Perfectly decent hotel, good staff. Pretty basic, especially by US standards. Rooms on the small side (again, by US standards). Very reasonable price, and excellent location. Would stay again
Stayed 6 nights in Jan 2024
Response from aaa on 13 Mar 2024
Dear guest thank you so much for your review,Hope to see you soon againEliran Sinai

10/10 Excellent

Dan

Stayed 1 night in Jan 2024
Response from ssss on 13 Mar 2024
Dear guest thank you so much for your review,Hope to see you soon againEliran Sinai

6/10 Okay

Takaomi

Stayed 7 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

shmuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from 3333 on 2 Jan 2024
Dear Guest Thank you for your lovely score hope to see you again in Prima RoyaleEliran Sinai

10/10 Excellent

Bradley

Stayed 3 nights in Nov 2023
Response from 333 on 2 Jan 2024
Dear Guest Thank you for your lovely score hope to see you again in Prima RoyaleEliran Sinai

10/10 Excellent

Bradley

Stayed 1 night in Nov 2023
Response from 333 on 2 Jan 2024
Dear Guest Thank you for your lovely score hope to see you again in Prima RoyaleEliran Sinai

8/10 Good

johan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and service.
Stayed 5 nights in Sep 2023
Response from Tty on 16 Oct 2023
Thank you

10/10 Excellent

ESTELLE

Stayed 1 night in Sep 2023

10/10 Excellent

Jania, DORAL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our trip to Jerusalem.
Stayed 4 nights in Sep 2023
Response from Yyy on 4 Oct 2023
Dear Jania.Thank you very much for your feedback and warm recommendationI am glad to know that the location of the hotel helped you reach your destination easily.Looking forward to your return soonBest regardsAdi shamaiGuest relations manager and hotel staff

4/10 Poor

Menachem, Berkeley

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the service and management were wonderful and accommodating. the hotel is in significant need of renovation.
Stayed 27 nights in Jul 2023

8/10 Good

Michael

Liked: Staff & service, amenities, property conditions & facilities
Great location, good staff, reasonable price. Room suited my needs, not too fancy or large. Door to my room didn't lock, also TV didn't work. I paid for the breakfast, it was good but not as good as in other hotels. Only $9/day.
Stayed 6 nights in Jul 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from aaaa on 4 Jul 2023
Thank you vey muchSee you soon,Eliran Sinai

10/10 Excellent

Brian J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from ssss on 4 Jul 2023
Thank you vey muchSee you soon,Eliran Sinai

10/10 Excellent

Alexander

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent quiet place. Near to old city. Kind service.
Stayed 1 night in Jun 2023
Response from sssssss on 4 Jul 2023
Thank you vey muchSee you soon,Eliran Sinai

8/10 Good

Shawn

Stayed 7 nights in May 2023
Response from zz on 4 Jul 2023
Thank you vey muchSee you soon,Eliran Sinai

8/10 Good

Tova

Stayed 4 nights in May 2023
Response from sss on 4 Jul 2023
Thank you vey muchSee you soon,Eliran Sinai

10/10 Excellent

Henry, New York

Liked: Cleanliness, staff & service, property conditions & facilities
I forgot my pills at home. The hotel arranged for a doctor to bring them to me within 3 hours.
Stayed 4 nights in May 2023
Response from Hhh on 9 May 2023
Perfect Thank you for your lovely review See you soon again Eliran Sinai

10/10 Excellent

Marcy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location. Nice hotel. We enjoyed using the gym in the morning. Nice neighborhood. We enjoyed taking walks. We were glad that parking is available in the underground garage.
Stayed 2 nights in Apr 2023
Response from ssss on 23 Apr 2023
Thank you very much for taking the tome to post your reviewThank you for staying with usEliran Sinai

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time staying in the hotel, this time was more enjoyable. My room was a refurbished and very comfortable. The hotel in general was at a good standard. The meals were affordable and of a good standard. Public transport is close by, enabling the ability to get around quickly. Walking to Mamilla is about 10 min and 20-30 min to the Old city. The hotel is very good value for money. I would definitely stay there again.
Stayed 4 nights in Apr 2023
Response from ... on 20 Apr 2023
Thank you very much for your lovely review, Hope to see you soon again Eliran

10/10 Excellent

David

Liked: Staff & service
Stayed 4 nights in Apr 2023
Response from Hh on 9 May 2023
Thank you for your lovely review Eliran Sinai

10/10 Excellent

oren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from ... on 20 Apr 2023
Thank you very much for your lovely review, Hope to see you soon again Eliran

10/10 Excellent

James, South San Francisco

Stayed 1 night in Mar 2023
Response from Thank you very much for your lovely review, Hope t on 20 Apr 2023
Thank you very much for your lovely review, Hope to see you soon again Eliran

6/10 Okay

Troy

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Terrible beds and thin walls.
Response from Eee on 18 Feb 2023
Thank you for your review We shall inspect your room and take care of itEliran Sinai

10/10 Excellent

Alex

Stayed 3 nights in Feb 2023

8/10 Good

Jeffrey L

Liked: Cleanliness, property conditions & facilities
Well located, very nice but not superior hotel. Clean, simple, adequate rooms. Excellent breakfasts. Friendly and helpful front desk. Would stay again. Decent value.
Stayed 6 nights in Feb 2023
Response from Gh on 12 Feb 2023
Dear JefferyAmazing review Thank you for your timeEliran Sinai

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable small hotel.
The location is prime. The hotel itself is a nice simple property.Rooms are cozy and simple.
Stayed 2 nights in Jan 2023
Response from Hhhh on 23 Jan 2023
What a lovely review Thank you very much See you again soon Eliran Sinai

8/10 Good

Shoshana R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2023

10/10 Excellent

dina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay! The staff was so friendly and helpful to accommodate us.
Response from Hhh on 9 Jan 2023
Dear DinaThank you for your lovely review Eliran Sinai

4/10 Poor

UMAPATHY, lake zurich

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The guy at the reception was just cold and lacked any customer skills. He was also rude to another guest when he tried to intervene in our conversation. He did accommodate the kids stay for an additional nominal fee but I’m not used to this attitude. One of the food managers seemed nice. Breakfast had good options. The room was really small and the bathroom shower was controlled only by liners. Not 4 star in my opinion and will never vouch for the stay not service here.
Response from Hhh on 7 Jan 2023
Dear UMAPATHYThank you for your review Hope to see you again in Jerusalem Eliran

8/10 Good

Cynthia

Liked: Staff & service
Disliked: Amenities
Nice location. Average service. Nice boutique hotel
Response from Www on 15 Jan 2023
Dear CynthiaThank you for your comments Eliran Sinai

8/10 Good

Shlomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Rrr on 25 Dec 2022
Dear ShlomoThank you for your review Hope to see you again in our hotelEliran Sinai

10/10 Excellent

david

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and very accomdated
Stayed 2 nights in Sep 2022
Response from zzzz on 15 Sept 2022
Thank you very much,Eliran Sinai

10/10 Excellent

Okla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022

10/10 Excellent

Okla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. The breakfast so very delicious. And Aleia at the ground was extra helpful and nice. The room was very clean and comfortable. And the area was so beautiful. We loved staying here and can not recommend them enough.
Stayed 4 nights in Sep 2022
Response from ... on 15 Sept 2022
Thank you very much,Eliran Sinai

4/10 Poor

Oreet

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Go someplace else.
We have stayed at this location in the past and the last time was disappointing - however, we hoped that the management would do something based on their responses to us. They did nothing. the mattresses should have been replaced a few years ago - it was difficult, if not near impossible to fall asleep and was most assuredly not a restful night. The air conditioning was set at arctic levels. The thermostat seems to be just a decoration on the wall. You an control the fan speed and the on-off switch but the temperature dial does nothing. It was uncomfortably frigid such that we ended up turning the AC off completely. That was an improvement - but since all the other rooms are probably in the same situation, it was still cold such that in August we had to ask for extra blankets!! We have gold level membership with Hotels.com -- this gives us an upgrade and some other perks -- the receptionist insisted that the room we got was an upgrade because it is on a higher floor. I did not feel that there was any upgrade - the room is still small with an insufficient number of outlets and the furniture is shabby. We were supposed to receive a bottle of wine. The hotel decided that a small fruit plate was a better choice -- not in my mind. The staff was pleasant but clearly the management wants to drain this property and avoid repairs, improvements and needed maintenance. We will not be giving them another chance and will suggest that everyone else stays away too.
Stayed 1 night in Aug 2022
Response from eli on 29 Aug 2022
Dear Oreet,Thank you for your comments,We will be pleased to host you again,Hove a lovely year,Eliran.

10/10 Excellent

Ariel

Stayed 1 night in Aug 2022
Response from Jjmmmkk on 15 Aug 2022
Dear Ariel Thank you for your score Eliran Sinai

6/10 Okay

William, Pacific Grove

Stayed 2 nights in Jul 2022

6/10 Okay

Stephen

Travelled with family
Disliked: Property conditions & facilities
Quite a dated property, the photos on Expedia are certainly very polished. I had ants in my room and discovered the Mezezuah was missing from my door. It took the staff a couple of days to move me to a better room. Otherwise, the property had all the amenities I was seeking, albeit at an entry level standard.
Stayed 8 nights in Jul 2022
Response from eeee on 24 Jul 2022
Dear Stephen Thank you for your comments, Hope to see you again in Jerusalem, Eliran Sinai

8/10 Good

Orly

Stayed 1 night in Jun 2022
Response from eee on 26 Jun 2022
thank you for your score

8/10 Good

Eric

Liked: Staff & service
Disliked: Cleanliness
Friendly people but very dirty
Hotel has incredibly friendly and helpful staff the lobby area is well kept. Once in the room, you will notice poor housekeeping. I was left with dirty towels and linens from my first day and continued to receive dirty linens each day after. The hotel is in a nice location with friendly staff but it needs to be cleaned up.
Stayed 4 nights in May 2022
Response from Gggg on 19 Jun 2022
Dear Eric Thank you for your comments It was lovely to host you Hope to see you again in Jerusalem Eliran Sinai

4/10 Poor

Yosef

Disliked: Cleanliness, amenities
The place was underwhelming. Felt old, dingy, and not kept up. The room itself was small, and did not feel fresh adn clean.
Stayed 3 nights in Apr 2022
Response from Aaa on 10 May 2022
Thank you for your score Eliran Sinai

10/10 Excellent

Adriana

Stayed 3 nights in Apr 2022
Response from Aa on 10 May 2022
Thank you for your score Eliran Sinai

10/10 Excellent

Hela

Stayed 2 nights in Apr 2022
Response from Aaaa on 10 May 2022
Thank you for your score Eliran Sinai

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place mostly locals where at the hotel.
Stayed 3 nights in Apr 2022
Response from גג on 18 Apr 2022
Dear Guest , Thank you for your lovely comments, Eliran Sinai.

8/10 Good

eldar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2022

6/10 Okay

mordechai

Liked: Staff & service
Stayed 3 nights in Feb 2022
Response from Hhhh on 20 Mar 2022
Dear Mordechai Thank you for your comments

6/10 Okay

Moshe

Liked: Cleanliness, staff & service, room comfort
Rooms are ok, food is terriblr
Ut was short and fair but the food for breakfast was terrible: dry bread, the salads weren’t fresh, no assortment.
Stayed 1 night in Jan 2022