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Reviews of National Hotel Jerusalem

National Hotel Jerusalem
Al Zahra Street 4, Jerusalem

Reviews

8.0

Very good

Rating 10 - Excellent. 373 out of 1000 reviews" "
Rating 8 - Good. 395 out of 1000 reviews" "
Rating 6 - Okay. 120 out of 1000 reviews" "
Rating 4 - Poor. 63 out of 1000 reviews" "
Rating 2 - Terrible. 49 out of 1000 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

SUBHI

Business traveller, Travelled with group
Disliked: Property conditions & facilities
Location
Stayed 3 nights in Mar 2024

2/10 Terrible

Anzar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

parwez

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and accommodating. Location was good. Transfers booked with hotel were very efficient.
Stayed 3 nights in Sep 2023

6/10 Okay

anneke

Travelled with group
Liked: Staff & service
Hotel very old
Stayed 2 nights in Sep 2023

10/10 Excellent

sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk is excellent and so helpful for first time visitors to Isreal.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ginette

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful : always great satisfaction staying at National Hotel. Staff : very understanding and accommodating. The restaurant offers a variety of menus and the breakfast is a feast in itself. The restaurant's staff is very welcoming. It's a great hotel for family: kids friendly. There is a park nearby where you could take your children to play. National Hotel is in the midst of the old city Jerusalem which makes it very convenient to move around. The environment in and around the hotel is very welcoming. This summer marked my 6th times staying at National Hotel, Jerusalem . I would recommend it to all. Ginette, Westchester, NY.
Stayed 12 nights in Aug 2023

4/10 Poor

Carolina

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel did not provide safe box; hotel towels very raggedy and old; breakfast food was can fruit and they charge extra for cappucino or other coffees that where included in the breakfast fee. Overall poor staff helpfulness. Taxi drivers there were nice and helpful.
Stayed 6 nights in Aug 2023

10/10 Excellent

sajeda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Breakfast was amazing- have a lot of choice for everyone - staff in restaurant very friendly and attended to all your needs. Will definitely come back here again. Thank you for your hospitality
Stayed 8 nights in Aug 2023

6/10 Okay

angela

Liked: Staff & service, property conditions & facilities
Decent hotel, not a great room

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend!
Amazingly friendly staff, walking distance to the old city and trams, very comfortable!
Stayed 1 night in Aug 2023

10/10 Excellent

martin jesus de la

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel service is great the staff go overboard to please tou
Stayed 7 nights in Aug 2023

10/10 Excellent

Firoz

Stayed 5 nights in Aug 2023

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice older property with and excellent staff.e
Stayed 3 nights in Aug 2023

2/10 Terrible

Sarfraz

Stayed 1 night in Jul 2023

10/10 Excellent

Tania

Liked: Staff & service
The staff was great
Stayed 7 nights in Jul 2023

10/10 Excellent

AMY

Liked: Amenities
The National Hotel Jerusalem staff were professional and hospitable, eager to assist, whenever I needed help. They offered me a spacious suite that overlooked the streets from the third-floor towards Old CityJerusalem. I highly recommend this hotel, and would be very happy to return again.
Stayed 3 nights in Jul 2023

10/10 Excellent

AMY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a delightful stay, and national Hotel Jerusalem. The staff record, courteous, professional, and helpful. The room was spacious and clean. There was a variety of food to choose from for breakfast. I would highly recommend this hotel.
Stayed 1 night in Jul 2023

10/10 Excellent

Edinson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, friendly hospitality and ready to assist
Stayed 5 nights in Jul 2023

10/10 Excellent

Savannah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, convient location
The hotel is very nice for what it costs. The rooms are clean and comfortable, and the lobby is very classy. You have easy access to the attached restaurant and coffee shop, and the heart of the Old City is only a 15 minute walk away. The complementary breakfast is diverse, and overall very good with a few mediocre pieces. The tub looked a little beat up, but the shower pressure was amazing. The only negative was that the toilet already had urine in it when i arrived.
Stayed 2 nights in Jul 2023

6/10 Okay

Uzma

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Close to AlAqsa compound, staff were amazing, sadly room was very noisy with and toilet and bathroom was not clean on arrival which was dissapointing.
Stayed 2 nights in Jul 2023

2/10 Terrible

Maria José

Stayed 8 nights in Jun 2023

8/10 Good

Olufunmilayo

Liked: Cleanliness, staff & service, property conditions & facilities
Zain was exceptionally helpful, he really went out of his way to ensure that my shuttle return to the airport was booked and daily ensured that taxi to other pick up venue's were booked. Thank you to Zain, Hayat and all the staff that made my stay comfortable. God bless you all.
Stayed 5 nights in Jun 2023

10/10 Excellent

Shera

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service! Loved staying here!!! Staff is incredible. God bless in Jesus name.
Stayed 3 nights in Jun 2023

10/10 Excellent

Peggy

Stayed 1 night in Jun 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to old city
Nice room. Great food. Helpful staff.
Nice room
Lamb chops
Stayed 2 nights in Jun 2023

8/10 Good

ELIZABETH, Houston

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the holy places, that was the best They have a good breakfast buffet They should wash the hallwsy carpet
Stayed 6 nights in Jun 2023

10/10 Excellent

Dania

Travelled with family
Liked: Cleanliness, staff & service
The staff at the National Hotel Jerusalem was phenomenal! I can’t wait to come back again!
Stayed 2 nights in Jun 2023

8/10 Good

Kareem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central hotel
Very central, 8 minute walk from the Old Town. There are lots of shops in the immediate vicinity. The breakfast was very nice and provided a good opportunity to try some local dishes. The room was comfortable and well decorated. Communal areas such as corridors look a little dated compared with the rooms, but does it really matter? It's a great hotel for a trip to the Old Town and that's exactly what we wanted! Thanks to Sami (sorry if spelt incorrectly) on reception who gave us some helpful information on opening hours and where to visit.
Stayed 1 night in Jun 2023

10/10 Excellent

Eduardo Lopez De

Stayed 5 nights in Jun 2023

4/10 Poor

Tamam

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Jun 2023

4/10 Poor

Koreen

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The hotel is in walking distance from most of the Old City, but most every hotel is also in walking distance so not a huge plus. In our long trip to the Middle East, this hotel is the worst. The lobby and coffee shop is very acceptable. Once you are in the room area the carpets are worn, torn and dirty. There is the random stray cat and kittens roaming the halls so that adds to the smell. Most hotel bed sheets/duvet will hang down on each side and the end on the bed. In the National they not only did not hand down but were 4 inches narrower than the top of the bed. We were not covered. The shower was full of mold. Two times we had questions for the front desk and called.... No answer. so we went down and could only find a custodian, who in his defense, was very nice and attempted to help. Good luck with this one. We had paid in advance for 3 night and could only make it 2 nights. We threw away a paid night and went elsewhere. Good luck with this one.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Nadim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent time at the National Hotel. Staff was very friendly and helpful. Breakfast on the fifth floor was incredible.
Stayed 1 night in May 2023

8/10 Good

Ken

Stayed 1 night in May 2023

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, staff & service
We appreciated the last minute accommodations and friendliness/service. We got some of the last rooms available and so they were a bit more run down - but breakfast was fabulous.

10/10 Excellent

subhi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Old Jerusalem. Restaurant delicious. Staff very helpful. Liked the city flavor.
Stayed 5 nights in May 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is walking distance to the old city Jerusalem and shopping stores around the area. The hotel has dinning and the food is great as well as a morning coffee with pastries which you can buy before starting your day. My stay was pleasant and would recommend to anyone that doesn’t want to be far apart from the old city Jerusalem.
Stayed 6 nights in May 2023

10/10 Excellent

Cara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all welcoming and excellent at National Hotel. The location was great to walk to the old city. The restaurant had vegan & vegetarian options and the food was wonderful, with generous portions! Would definitely stay here again
Stayed 1 night in May 2023

10/10 Excellent

Gerald Mathew

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We walked to Herods gate and surrounding area felt very safe. Excellent breakfast, was able leave luggage last day for late flight. Should tell guest electric is controlled by card reader on wall

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They assisted with a smile with every question and concern we had. The food was excellent with a wide variety of dishes, really enjoyed the breakfast, Tamar was an excellent waiter and was there to assist about every time we ate there. Within 10 min. Of the old city, but if you needed transportation they would jump right on it. For a place not rated 5 stars, the staff is 10 stars.

8/10 Good

BEKAA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food,air, all.customer service,
Stayed 1 night in Apr 2023

8/10 Good

Alec C

Disliked: Room comfort
Don't waste your money
Our "deluxe double room" was very basic-I've seen better college dorm rooms. No cups or Kleenex in the room and the finish work in the bathroom was not complete. There was a strip of tile missing above the bathroom door, there were holes in the wall of the shower fixture, and when we used the faucet in the sink, we thought it was going to pull right out, since it was not secured. There was a huge crack in the outside window, the beds were very uncomfortable, and the hotel was incredibly noisy. There is a good selection of food for breakfast, provided you did not want something HOT! The scrambled eggs and other "hot" food were anywhere from lukewarm to downright cold. Unless you see 2 burners under the chafing dish for the eggs, pass on them. Housekeeping was inconsistent with replacing bath towels-sometimes we had 2 bath towels, 1 hand towel & a bath mat, sometimes only one bath towel was left & had to ask housekeeping for a second one, & the last day, no bath mat or hand towel. There was also only 1 extra pillow in the closet (2 beds should equal 2 extra pillows). Our room key card had to be re-programmed twice as it stopped working. Yes, it's convenient to Herod's Gate and the Rockefeller Museum, but with so many other hotels in the area, your money is better spent elsewhere.
Stayed 5 nights in Mar 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2023

6/10 Okay

Magdy

Travelled with family
Liked: Staff & service
.
Stayed 1 night in Mar 2023

10/10 Excellent

MARK

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The owner of the hotel is there every day, greeting guests in the lobby and checking on things in the dining room. You can tell the pride he has in it. The rooms are clean and housekeeping is prompt. The breakfast is very nice. The man at the cappuccino bar, Tamer or Tamem is so friendly, fun, and full of you. I loved seeing him each morning.
Stayed 3 nights in Mar 2023

4/10 Poor

Nick

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Friendly but Tired
Hotel staff are friendly, hotel rooms are tired. No coffe tea in room. Room bathrooms need a deep clean and updating. Dining is buffet and reasonable priced for limited selection. No alcohol.
Stayed 4 nights in Jan 2023

4/10 Poor

Majed

Stayed 3 nights in Jan 2023

10/10 Excellent

martin jesus de la

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location. The staff is incredible and i met the owner such a gentleman