Suite, 2 Double Beds | Living area | 37-inch LCD TV with digital channels, TV, pay films

Reviews of Hilton Meadowlands

3.5 out of 5
Hilton Meadowlands
2 Meadowlands Plaza, East Rutherford, NJ

Reviews

7.0

Good

Rating 10 - Excellent. 642 out of 1881 reviews" "
Rating 8 - Good. 336 out of 1881 reviews" "
Rating 6 - Okay. 347 out of 1881 reviews" "
Rating 4 - Poor. 261 out of 1881 reviews" "
Rating 2 - Terrible. 295 out of 1881 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Thomas

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms were musty and AC didn’t work great. Only 2 of 5 elevators worked and wait time was long. Staff was very kind.
Stayed 1 night in May 2024

10/10 Excellent

Colemann

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in May 2024
Response from July on 9 May 2024
Dear Colemann, Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! Your comments encourage us to continue providing excellent service to all our guests.We appreciate your support and hope to serve you again soon.Sincerely,

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Great! Loved the city view!
Stayed 1 night in Apr 2024
Response from July on 8 May 2024
Dear Samantha,Thank you for your positive rating! We're delighted to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and your feedback encourages us to maintain our high standards.We look forward to welcoming you back soon!Best regards,

2/10 Terrible

Giselmarie

Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom was full of mold , the ac was not working and it smelled Of Mildew
Stayed 2 nights in May 2024
Response from July on 6 May 2024
Dear Giselmarie,We are sincerely sorry to hear about your experience during your stay. We apologize for the inconvenience you have during your stay.We have taken immediate steps to address these issues and ensure they do not occur again in the future. We value your feedback and hope to have the opportunity to regain your trust on your next visit.Best Regards,

10/10 Excellent

Nanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in May 2024
Response from July on 6 May 2024
Dear Nanette,Thank you for your positive rating! We're delighted to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and your feedback encourages us to maintain our high standards.We look forward to welcoming you back soon!Best regards,

4/10 Poor

Livia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room is very very old. Everything is old.
Stayed 3 nights in Apr 2024
Response from July on 6 May 2024
Dear Livia, We are sincerely sorry that your experience in our old room did not meet your expectations. We appreciate your feedback as it helps us identify areas for improvement. While our space retains its historic charm, we understand the importance of offering comfort and modernity to our guests. We are committed to making improvements to ensure a more satisfying experience in the future. We hope to have the opportunity to welcome you again and demonstrate our commitment to your comfort and satisfaction."Best Regards,

6/10 Okay

Swati

Travelled with family
Liked: Cleanliness, staff & service
Rooms are small and cooling is not properly..
Stayed 2 nights in Apr 2024
Response from July on 6 May 2024
Dear Swati,Thank you for sharing your experience with us! We are glad to know that you enjoyed your stay overall. Your feedback is very important to us and helps us stay focused on providing excellent service.We appreciate your suggestions and will take them into account to continue improving and exceeding your expectations in the future. We hope to have the pleasure of welcoming you again and offering you an even more memorable experience.Thank you for choosing us as your lodging destination!Sincerely,

10/10 Excellent

Muzaffer

Stayed 1 night in Apr 2024
Response from July on 1 May 2024
Dear Muzaffer,We appreciate your positive rating! We are very happy to know that you enjoyed your experience with us. Your satisfaction is our number one priority and your feedback inspires us to maintain our standards of excellence.We hope to have you back soon!Kind regards,

10/10 Excellent

Kersandra M.

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful. The bed was ver comfortable.
Stayed 1 night in Apr 2024
Response from July on 1 May 2024
Dear Kersandra, We appreciate your positive rating! We are very happy to know that you enjoyed your experience with us and that you found the room beautiful and the bed very comfortable. Your satisfaction is our number one priority and your feedback inspires us to maintain our standards of excellence.We hope to have you back soon!

10/10 Excellent

Naureen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was amazing
Stayed 1 night in Apr 2024
Response from July on 1 May 2024
Dear Angela,We appreciate your positive rating! We are very happy to know that you enjoyed your experience with us and that you found the room beautiful, the bed very comfortable and the reception staff amazing. Your satisfaction is our number one priority and your feedback inspires us to maintain our standards of excellence.We hope to have you back soon!Best regards,

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very polite and helpful
Stayed 2 nights in Apr 2024
Response from July on 1 May 2024
Dear Darren, We appreciate your positive rating! We are very happy to know that you enjoyed your experience with us and that you found the reception staff incredibly friendly and helpful. Your satisfaction is our number one priority and your feedback inspires us to maintain our standards of excellence.We hope to have you back soon!Kind regards

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024
Response from July on 1 May 2024
Dear Jorge, We appreciate your positive rating! We are very happy to know that you enjoyed your experience with us. Your satisfaction is our number one priority and your feedback inspires us to maintain our standards of excellence.We hope to have you back soon!Kind regards,

2/10 Terrible

Ashley, Spotswood

Travelled with family
Disliked: Staff & service, property conditions & facilities
Hot rooms! Downstairs was freezing but actual rooms would not go under 75! The room was hot and humid. Was told a maintenance person would come and they never did. Only 2 elevators working, took 40 minutes of no elevator before I took my sick child and walked down 14 flights with our luggage at checkout. Lobby smelled musty and staff was rude.
Stayed 2 nights in Apr 2024
Response from July on 1 May 2024
Dear Ashley, We appreciate you bringing these concerns to our attention. Please accept our apologies for the inconvenience you encountered. We are committed to delivering exceptional service, and your feedback will help us make necessary improvements. If you would like to discuss your experience further or if there's anything else we can assist you with, please don't hesitate to contact us directly.Warm regards,

10/10 Excellent

Bre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Apr 2024
Response from July on 1 May 2024
Dear Bre, Dear guest,Thank you for taking the time to rate us. We are glad to hear that you had a positive experience with us! Your satisfaction is our top priority and your rating motivates us to continue the good work.We hope to welcome you back soon.A cordial greeting,

6/10 Okay

Sandy

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Acomodation was great , but no cooler or microwave in the room, shawer head broken and blood stain in grount tile floor ,curtain power not working,i cc e machine on floor not working.
Stayed 3 nights in Apr 2024
Response from July on 25 Apr 2024
Dear Sandy, Thank you for sharing your recent experience with us. We are sorry to hear that your stay did not meet your expectations. Your feedback is invaluable to us and we will use it to improve our services. We hope you will consider giving us another opportunity to provide you with the great experience you deserve.Kind regards,

6/10 Okay

Marlene

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Property is in serious need of updating. Our rooms were damp with a musty odor. The ventilation fans in the bathrooms didn't work, we were unable to control the temperature, and the lights flickered in one of the rooms. Thankfully, we only stayed for one night.
Stayed 1 night in Apr 2024
Response from July on 23 Apr 2024
Dear Marlene, Thank you for leaving a rating of your recent stay. While we are sorry that his experience did not meet your expectations, we appreciate your feedback. Your rating helps us identify areas for improvement and we are committed to taking proactive measures to improve our services.We would love to hear more about your stay and any specific issues you encountered. Please feel free to contact us directly so we can address your concerns and work to regain your trust.We hope to have the opportunity to welcome you again and provide you with a more satisfactory experience.Sincerely,

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from July on 25 Apr 2024
Dear guest,Thank you for taking the time to leave your rating. While we would like to know more about your experience, we respect your comments and take them seriously. Your satisfaction is our top priority and we strive to provide every guest with a positive experience.If there are any specific concerns or areas where we can improve, please feel free to contact us directly. We value your feedback and would appreciate the opportunity to address any issues you may have encountered.We hope to have the opportunity to welcome you again in the future and demonstrate to you the high level of service we aim to provide.A cordial greeting,

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst stay ever!! Mold and mildew and rooms had no air, no matter what the thermostat said it was 78 degrees muggy and humid, awful stay!
Stayed 2 nights in Apr 2024
Response from July on 23 Apr 2024
Dear Danielle, We are deeply sorry for the numerous problems you encountered during your recent stay with us. Your feedback is crucial to us and we sincerely apologize for not meeting your expectations.We understand your frustration and regret that your experience does not reflect the high standards associated with the Hilton name.We are committed to maintaining the high standards expected of the Hilton brand and will investigate these issues to make any necessary improvements.Thank you for bringing these matters to our attention and we hope to have the opportunity to welcome you again for a more pleasant experience in the future.Sincerely,

10/10 Excellent

Julian, Pawtucket

Stayed 2 nights in Apr 2024

8/10 Good

Melissa

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Overall it was a good stay. The problem when we were there was there was only 1 working elevator out of 4 but we brought it up to the staff and they were so polite and respectful about it. There should also be more than just 1 crappy microwave for the whole hotel. Other hotels have one in each room. For the price we paid i thought i was going to get a much better experience than the other ones I've been to. It was also very easy to check in and out.
Stayed 2 nights in Apr 2024
Response from July on 25 Apr 2024
Dear Melisa, Thank you for taking the time to share your comments with us. We sincerely apologize for the issues he experienced during your stay. Please be assured that your feedback has been shared with our team and we will work diligently to address it. We hope to have the opportunity to welcome you again in the future and provide you with an improved experience.Kind regards,

6/10 Okay

Jermaine

Liked: Property conditions & facilities
The Property is
Stayed 1 night in Apr 2024
Response from July on 23 Apr 2024
Dear Jermaine, Thank you for taking the time to provide your feedback, although we regret to see that your experience did not fully meet your expectations. Your input is valuable to us as we continually strive to improve our services.We apologize for any shortcomings you may have encountered during your visit. Please rest assured that we take your feedback seriously and will use it to address areas where we can do better.If you would like to discuss your experience further or have any specific concerns you would like to share, please feel free to reach out to us. We are committed to ensuring that every guest has a positive experience with us.Thank you again for your feedback, and we hope to have the opportunity to better serve you in the future.Best Regards,

6/10 Okay

Nicole

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Beds were very old and uncomfortable. Elevators did not work and one elevator was used for the whole place. It would take 20 minutes to get up from the lobby to your room.
Stayed 1 night in Apr 2024
Response from July on 17 Apr 2024
Dear Nicole, We're deeply sorry for the discomfort you experienced during your recent stay with us. Your feedback is crucial to us, and we're addressing your concerns promptly.We apologize for the inconvenience caused by the condition of the beds and the elevator issues. Ensuring a comfortable stay for our guests is our priority, and we're taking immediate steps to address these issues, including evaluating and upgrading our bedding and addressing the elevator functionality to improve efficiency.We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Best Regards,

2/10 Terrible

Karolina

Stayed 1 night in Apr 2024
Response from July on 8 May 2024
Dear Karolina,Thank you for taking the time to leave a rating. We are sincerely sorry to hear that your experience did not meet your expectations. We would love to know more details to improve. Please contact us directly so we can address your concerns.Our goal is to ensure the best possible experience for all our guests and your feedback is invaluable to us. We hope to have the opportunity to make up for it in the future.A cordial greeting,

2/10 Terrible

Sonya

Stayed 1 night in Apr 2024
Response from July on 8 May 2024
Dear Sonya, We noticed that you left us a low rating without any comments attached. We want to ensure that your experience with us has been as satisfactory as possible.We would love to hear more about your experience and any issues you encountered during your stay. We are here to listen to you and take steps to improve. Your opinion is invaluable to us and will help us ensure that future experiences are much more positive.Please feel free to contact us directly if there is anything we can help you with or if you have any concerns you would like to share.Best Regards.

2/10 Terrible

Sonya

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was super outdated. Mold in bathrooms and the carpet was disgusting. It was the worst hotel I’ve stayed at in years. Please save money using the extended stay or the other hotel near dreamworks. This stay was equivalent to staying in a motel. Never again!!
Stayed 1 night in Apr 2024
Response from July on 17 Apr 2024
Dear Sonya, We are deeply sorry for the numerous problems you encountered during your recent stay with us. Your feedback is crucial to us and we sincerely apologize for not meeting your expectations.We understand your frustration and regret that your experience does not reflect the high standards associated with the Hilton name.We are committed to maintaining the high standards expected of the Hilton brand and will investigate these issues to make any necessary improvements.Thank you for bringing these matters to our attention and we hope to have the opportunity to welcome you again for a more pleasant experience in the future.Sincerely,

10/10 Excellent

Franklin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from July on 17 Apr 2024
Dear Franklin, Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! Your comments encourage us to continue providing excellent service to all our guests.We appreciate your support and hope to serve you again soon.Sincerely,

2/10 Terrible

STEPHANIE

Stayed 2 nights in Apr 2024
Response from July on 6 May 2024
Dear Stephanie,We are sincerely sorry to hear that your experience did not meet your expectations. We take your feedback very seriously and are committed to addressing any issues you may have experienced immediately. Please contact us directly so we can further discuss your concerns and work together to resolve any issues.Our goal is to ensure that every guest has a positive and memorable experience with us. We appreciate the opportunity to improve and hope to regain your trust in the future.Sincerely,

10/10 Excellent

Gloribel

Liked: Cleanliness, staff & service, property conditions & facilities
Was easy checking, nice and clean bedroom plus and excellent breakfast with a nice staff service
Stayed 1 night in Apr 2024
Response from July on 17 Apr 2024
Dear Gloribel, Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! Your comments encourage us to continue providing excellent service to all our guests.We appreciate your support and hope to serve you again soon.Sincerely,

6/10 Okay

Carlos

Stayed 3 nights in Apr 2024
Response from July on 6 May 2024
Dear Carlos,Thank you for taking the time to leave us your rate! We are pleased to know that you enjoyed your stay overall. We value your feedback as it helps us maintain and improve our quality standards.We will take your suggestions into consideration to continue improving and make sure your next visit is even better. We hope to see you again soon and provide you with an exceptional 5-star experience.Thank you for choosing us!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from July on 12 Apr 2024
Dear Justin, Thank you for taking the time to rate us. We are glad to hear that you had a positive experience with us! Your satisfaction is our top priority and your rating motivates us to continue the good work.We hope to welcome you back soon.A cordial greeting,

8/10 Good

Cleveland

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The location and commute to the mall.
Stayed 1 night in Apr 2024
Response from July on 10 Apr 2024
Dear Cleveland, Thank you for taking the time to rate us. We are glad to hear that you had a positive experience with us! Your satisfaction is our top priority, and your rating motivates us to continue the good work.We hope to welcome you back soon.A cordial greeting,

4/10 Poor

Krishana

Travelled with family
Liked: Amenities
Disliked: Cleanliness
The room can be a lot cleaner for it to to be the Hilton . The rooms can also use some updating
Stayed 1 night in Apr 2024
Response from July on 9 Apr 2024
Dear Krishana,Thank you for taking the time to provide your feedback, although we regret to see that your experience did not fully meet your expectations. Your input is valuable to us as we continually strive to improve our services.We apologize for any shortcomings you may have encountered during your visit. Please rest assured that we take your feedback seriously and will use it to address areas where we can do better.If you would like to discuss your experience further or have any specific concerns you would like to share, please feel free to reach out to us. We are committed to ensuring that every guest has a positive experience with us.Thank you again for your feedback, and we hope to have the opportunity to better serve you in the future.A cordial greeting,

10/10 Excellent

Jeannette

Stayed 1 night in Mar 2024
Response from July on 1 May 2024
Dear Jeannette, We appreciate your positive rating! We are very happy to know that you enjoyed your experience with us. Your satisfaction is our number one priority and your feedback inspires us to maintain our standards of excellence.Best Regards,

8/10 Good

Carline

Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle service was amazing
Stayed 4 nights in Mar 2024
Response from July on 10 Apr 2024
Dear Carline,Thank you for taking the time to rate us. We are glad to hear that you had a positive experience with us! Your satisfaction is our top priority, and your rating motivates us to continue the good work.We hope to welcome you back soon.A cordial greeting,

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities
I didn’t like that despite booking months ago for a room, we couldn’t get it on the day of our arrival because it was sold out to guests that extended their stay. Still, when I called and asked to be moved back to the original room we were supposed to have, they were very nice and helpful about it. We were switched to a better room the next day. I love that they were very professional and made sure we were comfortable in our stay. Had a good experience staying here.
Stayed 3 nights in Mar 2024
Response from July on 9 Apr 2024
Dear Elizabeth,Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! Your comments encourage us to continue providing excellent service to all our guests.We appreciate your support and hope to serve you again soon.Sincerely,

6/10 Okay

Elaina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff was not accommodating. Specifically an older man when checking in. No one was wearing name tags, but I believe that he was being called Mario. Although there was a line, in which I was standing, when it was my opportunity to check in, he called for a male behind me as if I didn’t exist. I’m an African American woman in my mid 20s. After I spoke up making it known that I was waiting and indeed next to be helped, he laughed and didn’t even apologize. The male behind me even stated that I was next. I didn’t want the employee to assist me further so I waited and was assisted by someone else. If I didn’t already pay in full I would’ve cancelled and left. I won’t be back to this location. Not a pleasant experience. The room was just ok, but the shower was really hot, which was a plus for me. Happy Travels.
Stayed 1 night in Mar 2024
Response from July on 9 Apr 2024
Dear Elaina, Thank you for taking the time to share your comments with us. We sincerely apologize for the disappointing experience he had during his recent stay at our hotel.I understand your frustration and I am very sorry to hear about your experience. This does not reflect our standards of service and customer support, and we will take action to address this issue. We appreciate your feedback and hope to have the opportunity to improve and provide you with a more positive experience in the future. Thank you for sharing your comments with us!Best regards,

10/10 Excellent

Angela

Stayed 1 night in Feb 2024
Response from July on 1 May 2024
Dear Angela. Thank you for your positive rating! We're delighted to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and your feedback encourages us to maintain our high standards.We look forward to welcoming you back soon!Best regards,

6/10 Okay

Christine

Travelled with family
The room was outdated and the bathroom was rusty and cracks on the sink.
Stayed 1 night in Mar 2024
Response from July on 5 Apr 2024
Dear Chirstine, Thank you for taking the time to provide us with your feedback and rate us. We appreciate your honesty and value your feedback.While we are pleased to see that your experience was overall positive, we also understand that there may be areas where we could have improved. Your feedback helps us identify these areas and work to provide an even better experience for our guests.Once again, thank you for your comments. We hope to have the opportunity to exceed your expectations in the future.Best Regards,

4/10 Poor

NIKIA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Awful smell in the lobby. Elevators were broken. Only 1 Elevator for entire hotel.
Stayed 1 night in Mar 2024
Response from July on 5 Apr 2024
Dear Nikia, Thank you for taking the time to share your comments with us. We sincerely apologize for the issues he experienced during your stay. Please be assured that your feedback has been shared with our team and we will work diligently to address it. We hope to have the opportunity to welcome you again in the future and provide you with an improved experience.Kind regards,

8/10 Good

Sarika

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay.
Stayed 4 nights in Mar 2024
Response from July on 5 Apr 2024
Dear Sarika, Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! Your comments encourage us to continue providing excellent service to all our guests.We appreciate your support and hope to serve you again soon.Sincerely,

10/10 Excellent

dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were all friendly and helped us with all questions. The gym was clean and treadmill ran perfectly
Stayed 1 night in Apr 2024
Response from July on 4 Apr 2024
Dear Dana,Thank you for taking the time to rate us. We are glad to hear that you had a positive experience with us! Your satisfaction is our top priority, and your rating motivates us to continue the good work.We hope to welcome you back soon.A cordial greeting,

8/10 Good

Jerome

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I got locked out of my room 3 times! Once because one of the original key cards was for the wrong room, and twice because the replacement key cards failed to work. Each time necessitated a trip down to the front desk. But, since only 2 of the 4 elevators were working, it was ridiculously time consuming.
Stayed 1 night in Apr 2024
Response from July on 4 Apr 2024
Dear Jerome. Thank you for taking the time to share your comments with us. We sincerely apologize for the issues he experienced during your stay. Please be assured that your feedback has been shared with our team and we will work diligently to address it. We hope to have the opportunity to welcome you again in the future and provide you with an improved experience.Kind regards,

8/10 Good

Monica Bridget

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I like that they had shuttle service to take you to the Mall, walmart, and train station. What I didn't like was that there was only 2 elevators working in the building. It was overcrowded because of a basketball tournament and they crowded the elevators. Another important thing is that there's only one microwave which stays in the lobby. The whole entire guest have to use that one microwave and I don't like that. I would recommend that they put a microwave on each floor where the ice machine is.It will be more convenient and less crowded. Other than that I definitely enjoyed my stay. I would definitely recommend. The staff was excellent and very nice.
Stayed 5 nights in Mar 2024
Response from July on 4 Apr 2024
Dear Monica, Thank you for taking the time to rate us. We are glad to hear that you had a positive experience with us! Your satisfaction is our top priority, and your rating motivates us to continue the good work.Please be assured that your feedback has been shared with our team and we will work diligently to address it. We hope to welcome you back soon.A cordial greeting,

4/10 Poor

Travis

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location was in a great spot, but our room felt poorly maintained, was very humid, and had a smell. The property was fairly empty, and we were placed right next to another room and you could hear them watching tv, not a big deal but I think we were the only people on the floor.
Stayed 1 night in Mar 2024
Response from July on 5 Apr 2024
Dear Travis, Thank you for taking the time to share your comments with us. We sincerely apologize for the issues he experienced during your stay. Please be assured that your feedback has been shared with our team and we will work diligently to address it. We hope to have the opportunity to welcome you again in the future and provide you with an improved experience.Kind regards,

2/10 Terrible

April

Disliked: Cleanliness, property conditions & facilities
The rooms were very outdated. Very dirty. A lot of mold stains in the bathroom. No refrigerator as stated. Four guests only two towels the water did not get hot. They were overcrowded were down elevators which made us wait nearly almost an hour for an elevator to go up one floor. The only positive about this hotel is the hostess at the restaurant and the bartenders. They were very kind and accommodating to myself and my children.
Stayed 1 night in Apr 2024
Response from July on 4 Apr 2024
Dear April , Thank you for taking the time to share your comments with us. We are very sorry for the problems you experienced during your stay.We apologize for the inconvenience caused by the lack of heating in the rooms assigned to you, especially considering the inconvenience it caused to you and your baby. Please be assured that we take your concerns seriously and will investigate these matters to ensure they are addressed promptly.Your experience does not reflect the high standards we aim to maintain and we deeply regret any disappointment you have felt. We appreciate your feedback as it helps us identify areas for improvement and allows us to take corrective action.We sincerely hope that you will give us another opportunity to provide you with a much more satisfactory experience in the future.A cordial greeting,

10/10 Excellent

Leonardo

Stayed 2 nights in Mar 2024
Response from July on 23 Apr 2024
Dear Leonardo, Thank you for taking the time to rate us. We are glad to hear that you had a positive experience with us! Your satisfaction is our top priority and your rating motivates us to continue the good work.We hope to welcome you back soon.A cordial greeting,

8/10 Good

Ornella

Stayed 2 nights in Mar 2024
Response from July on 4 Apr 2024
Dear Ornella, Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! We appreciate your support and hope to serve you again soon.A cordial greeting,

2/10 Terrible

Cynthia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very bad experience. The staff at front desk were arrogant and rude. The room was unclean and elevator was extremely slow. Would recommend staying there to anyone.
Stayed 1 night in Mar 2024
Response from July on 5 Apr 2024
Dear Cynthia, Thank you for taking the time to share your comments with us. We are very sorry for the problems you experienced during your stay.We apologize for any shortcomings you may have encountered during your visit. Please rest assured that we take your feedback seriously and will use it to address areas where we can do better.We are always willing to listen to our guests and make any necessary adjustments. and we hope to have the opportunity to better serve you in the future.Best Regards,

10/10 Excellent

Joel garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from July on 4 Apr 2024
Dear Joel, Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! Your comments encourage us to continue providing excellent service to all our guests.We appreciate your support and hope to serve you again soon.Sincerely,

6/10 Okay

Hope

Travelled with family
Disliked: Cleanliness, staff & service, amenities
What I like about the property was it was 10 mins from American Dream. What I DIDN'T like was There was not enough wash clothes in my room.The Only microwave for guest to use was SO NASTY it should be a health hazard. There were only 2 elevators working for 20 floors! On the 12th floor getting off the elevator were shell all over the floor and we complain about the loud room across hall, with nothing being so we DID NOT get any sleep on Friday night! I paid for 2 nights but only enjoyed one! SMH I'm very disappointed!
Stayed 2 nights in Mar 2024
Response from July on 4 Apr 2024
Dear Hope, We are deeply sorry for the numerous problems you encountered during your recent stay with us. Your feedback is crucial to us and we sincerely apologize for not meeting your expectations.We understand your frustration and regret that your experience does not reflect the high standards associated with the Hilton name.We are committed to maintaining the high standards expected of the Hilton brand and will investigate these issues to make any necessary improvements.Thank you for bringing these matters to our attention and we hope to have the opportunity to welcome you again for a more pleasant experience in the future.Best regards,