Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, pool loungers

Reviews of SHIRVAN Hotel City Yard Jeddah

5 out of 5
SHIRVAN Hotel City Yard Jeddah
8683 Abdul Maqsud Khojah, Jeddah, Makkah Province

Reviews

9.0

Wonderful

Rating 10 - Excellent. 17 out of 22 reviews" "
Rating 8 - Good. 1 out of 22 reviews" "
Rating 6 - Okay. 2 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

feras

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel excellent service. My new home in Jeddah.
Stayed 1 night in May 2024

10/10 Excellent

Ehab, Riyadh

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and very good
Stayed 1 night in Dec 2023
Response from Anas Arjawi on 3 Mar 2024
Dear Ehab, I would like to thank you for taking the time to write your excellent review regarding your recent stay with us. It is a pleasure for us to know that you had a wonderful and pleasant time and you found everything to your satisfaction at the hotel. We endeavour to continuously strive to provide an exceptional quality service. Compliments like yours will be conveyed to our team as it keeps us all very motivated in creating an amazing experience for our guests. We look forward to being your host again at our hotel in the nearest future. Yours Sincerely, Anas Arjawi

10/10 Excellent

Hossam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Anas Arjawi on 3 Mar 2024
Dear Hossam, I would like to thank you for taking the time to write your excellent review regarding your recent stay with us. It is a pleasure for us to know that you had a wonderful and pleasant time and you found everything to your satisfaction at the hotel. We endeavour to continuously strive to provide an exceptional quality service. Compliments like yours will be conveyed to our team as it keeps us all very motivated in creating an amazing experience for our guests. We look forward to being your host again at our hotel in the nearest future. Yours Sincerely, Anas Arjawi

10/10 Excellent

Ehab, Riyadh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Anas Arjawi on 3 Mar 2024
Dear Ehab, I would like to thank you for taking the time to write your excellent review regarding your recent stay with us. It is a pleasure for us to know that you had a wonderful and pleasant time and you found everything to your satisfaction at the hotel. We endeavour to continuously strive to provide an exceptional quality service. Compliments like yours will be conveyed to our team as it keeps us all very motivated in creating an amazing experience for our guests. We look forward to being your host again at our hotel in the nearest future. Yours Sincerely, Anas Arjawi

6/10 Okay

Omar

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Clean hotel . Check in check out needs improvement
Very clean hotel and nice people. But terrible check in and check out experience.
Stayed 4 nights in Dec 2023

10/10 Excellent

wissam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service and experience
It was a delightful experience and the hospitality service was top-notch, creating a warm welcoming atmosphere throughout my stay, the rooms were comfortable and well-maintained providing a cozy treat a special mention goes to Reema, at reception for her exceptional service that stood out her professionalism and attentive made the check-in process smooth and she went above and beyond to ensure great service during my stay. the hotel's strategic location adds to the overall appeal make it convenient
Stayed 2 nights in Nov 2023
Response from Anas Arjawi on 11 Nov 2023
Dear Mr. Wissam,I would like to thank you for taking the time to write your excellent review regarding your recent stay with us. It is a pleasure for us to know that you had a wonderful and pleasant time and you found everything to your satisfaction at the hotel. We endeavour to continuously strive to provide an exceptional quality service. Compliments like yours will be conveyed to our team as it keeps us all very motivated in creating an amazing experience for our guests. We look forward to being your host again at our hotel in the nearest future. Yours Sincerely,

6/10 Okay

Abdulaziz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except having someone help us with the luggage when we left the hotel. We had to do it ourselves.
Stayed 1 night in Nov 2023
Response from Anas Arjawi on 5 Nov 2023
Dear Mr. Abdulaziz,We appreciate your kind review and are glad to hear you had a good experience at S'hIRVAN Hotel. We apologize for the inconvenience of not having assistance with your luggage upon departure. Your feedback is valuable, and we'll address this to ensure a smoother experience for future guests. We look forward to welcoming you back.Best regards,

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations
Excellent hotel in terms of overall aesthetic , design, comfort, and location. My room
Stayed 3 nights in Aug 2023
Response from Anas Arjawi on 16 Aug 2023
Dear Jerry, I would like to thank you for taking the time to write your excellent review regarding your recent stay with us. It is a pleasure for us to know that you had a wonderful and pleasant time and you found everything to your satisfaction at the hotel. We endeavour to continuously strive to provide an exceptional quality service. Compliments like yours will be conveyed to our team as it keeps us all very motivated in creating an amazing experience for our guests. We look forward to being your host again at our hotel in the nearest future. Yours Sincerely, Anas ArjawiRevenue Manager

2/10 Terrible

Rakan

Liked: Cleanliness
Disliked: Property conditions & facilities
Cleanliness was terrible with a very bad smell in the room
Response from Anas Arjawi on 16 Aug 2023
Dear Rakan, Thank you for taking the time to write a review of your stay. Providing the highest level of hospitality is our number one priority, and we sincerely apologize for not meeting your expectations. We understand how disappointing it is to be facing those concerns, and we take matters such as this very seriously. Rest assured that we have escalated your concerns with the responsible department and investigated this issue.Thank you once again, and we hope to have the privilege to welcome you back whenever your travel brings you to Jeddah.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Anas Arjawi on 6 Jun 2023
Dear Sir / Madam, I would like to thank you for taking the time to write your excellent review regarding your recent stay with us. It is a pleasure for us to know that you had a wonderful and pleasant time and you found everything to your satisfaction at the hotel. We endeavour to continuously strive to provide an exceptional quality service. Compliments like yours will be conveyed to our team as it keeps us all very motivated in creating an amazing experience for our guests. We look forward to being your host again at our hotel in the nearest future. Yours Sincerely, Anas ArjawiRevenue Manager

10/10 Excellent

Omar

Stayed 2 nights in May 2023
Response from Anas Arjawi on 6 Jun 2023
Dear Omar, I would like to thank you for taking the time to write your excellent review regarding your recent stay with us. It is a pleasure for us to know that you had a wonderful and pleasant time and you found everything to your satisfaction at the hotel. We endeavour to continuously strive to provide an exceptional quality service. Compliments like yours will be conveyed to our team as it keeps us all very motivated in creating an amazing experience for our guests. We look forward to being your host again at our hotel in the nearest future. Yours Sincerely, Anas ArjawiRevenue Manager

10/10 Excellent

Bandar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Briam location
Stayed 2 nights in Mar 2023
Response from Anas Arjawi on 30 Mar 2023
Dear Briam, I would like to thank you for taking the time to leave your excellent review regarding your recent stay with us. It is a pleasure for us to know that you had a wonderful and pleasant time and you found everything to your satisfaction at the hotel. We endeavour to continuously strive to provide an exceptional quality service. Compliments like yours will be conveyed to our team as it keeps us all very motivated in creating an amazing experience for our guests. We look forward to being your host again at our hotel in the nearest future. Yours Sincerely, Anas ArjawiRevenue Manager

10/10 Excellent

Noura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Mar 2023
Response from Anas Arjawi on 13 Mar 2023
Dear Noura,On behalf of the entire team and management, we would like to take this opportunity to thank you for your recent visit at SHIRVAN Hotel City Yard Jeddah. It was indeed a great pleasure having you here with us.We hope that our hotel & service reached your expectations, as complete satisfaction is our goal.Looking forward to welcoming you back and at SHIRVAN Hotel City Yard Jeddah .Best regards,

10/10 Excellent

khaled

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would be a favorite
Very nice service and interiors. I would definitely stay there again.
Stayed 1 night in Aug 2022
Response from Abdullah on 1 Oct 2022
Dear Mr. Khaled , Thank you for your stay in the house hotel Jeddah , looking forward to welcoming you back soon.

10/10 Excellent

Ahil, Daytona Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

fahad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have ever been to.
Stayed 2 nights in May 2022
Response from Wissam on 24 Jun 2022
Hello Fahad, It was a great pleasure having you at The House, and glad you have enjoyed your stay with us. We look forward to welcoming you back in the near future!

10/10 Excellent

Thalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Wissam on 9 May 2022
Dear Thalia, It was a great pleasure having you at The House Hotel, and we are glad you enjoyed your short time with us. We hope to be able to welcome you back in the near future. Kind regards, Wissam

10/10 Excellent

Khadijah

Stayed 1 night in Apr 2022
Response from The House Hotel Jeddah City Yard on 25 Apr 2022
Dear Khadijah, Thank you very much for staying with us and for taking the time to give us your feedback. Our House is your Home! We hope to see you again soon. Regards, The House Hotel team

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, room comfort
I don’t recommend this hotel
They didn’t clean the room while I asked multiple times without any justification. Very bad service for housekeeping, I will not come to them again
Stayed 3 nights in Jan 2022
Response from Wissam on 27 Jan 2022
Dear Guest, Thank you for your sharing your experience with us, which unfortunately, did not meet your expectations. We have taken note of your feedback, and will immediately investigate the matter. An immediate action will be taken to avoid such inconvenience in the future. We sincerely apologize for the inconvenience, and we look forward to welcoming you back and change the impression you have on us. Regards, Wissam

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from Abdullah on 14 Dec 2021
Thank you very much for your review and we hope to see you soon again.

10/10 Excellent

RASHEED

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from The House Hotel Jeddah City Yard on 19 May 2022
Dear Rasheed, It was a great pleasure having you at The House Hotel. We are glad you enjoyed your stay with us. We hope to see you again soon. Regards

10/10 Excellent

Areej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
رائع جدا
جدًا نظيف موظفين الاستقبال بشوشين تعامل راقي ومميز. راحه نفسيه عجيبه في هذا الفندق.
Stayed 3 nights in May 2022
Response from Wissam on 15 May 2022
تشرفنا بخدمتكم أريج و يسعدنا رضاكم على الفندق و خدماته على أمل اللقاء من جديد