Classic Room, 1 King Bed | View from room
Check availability

Reviews of Mövenpick Hotel Jeddah

4 out of 5
Mövenpick Hotel Jeddah
Madinah Road, Jeddah

Reviews

7.8

Good

Rating 10 - Excellent. 73 out of 189 reviews" "
Rating 8 - Good. 52 out of 189 reviews" "
Rating 6 - Okay. 35 out of 189 reviews" "
Rating 4 - Poor. 12 out of 189 reviews" "
Rating 2 - Terrible. 17 out of 189 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Farah, Slough

Liked: Cleanliness, staff & service, property conditions & facilities
Was so good
Stayed 1 night in May 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

6/10 Okay

Cuneyt

xxx
Stayed 2 nights in Apr 2024

10/10 Excellent

Syed Mahfoozul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and location
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Okay experience
An okay stay. Hotel itself needs renovation, rooms are spacious but worn-out, quality of building deteriorated. Reception and check-in experience was great, yet overall experience is below average. Staff needs real up-skilling especially in Restaurant, one waiter doesn't know what 'maple syrup' is, staff put more time chatting together,...etc. Concierge service needs to be upgraded.
Stayed 3 nights in Jan 2024

10/10 Excellent

syed aftab

Travelled with family
Stayed 3 nights in Dec 2023

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They’re good nice and clean.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Ok stay.
Rooms are a bit dated, day staff at reception very friendly and helpful. Room hadnone towel had to ask many times for a second one, check in time on websie and on Hotel.com is wrong, check in anytime after 2pm. Breakfast was good
Stayed 1 night in Dec 2023

6/10 Okay

Joannes, Geilenkirchen

Business traveller
Disliked: Amenities, property conditions & facilities
Staff was friendly. TV programme was limited for evening in room. Breakfast was nice but for KSA still a little disappointing. Coffee was not fresh but from automatic coffee machine.
Stayed 2 nights in Oct 2023

10/10 Excellent

Manal

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent
Stayed 1 night in Sep 2023

10/10 Excellent

Munira, NAIROBI

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful rooms
Stayed 1 night in Sep 2023

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location very convenient
Stayed 2 nights in Sep 2023

4/10 Poor

DENNIS

Stayed 3 nights in Jul 2023

2/10 Terrible

Umair

Business traveller
Disliked: Property conditions & facilities, room comfort
An old museum, not a hotel. Don't bother
Terribly old hotel. Never again
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Apart from the lady at the restaurant at iftar all the staff were friendly. She was very rude and aggressive to me. She had this mentality in her that am a foreign so what ever happened she could get away with it.
Stayed 1 night in Apr 2023

10/10 Excellent

Nour Eddin

Stayed 1 night in Apr 2023

8/10 Good

enes

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great experience
Perfect location and free parking Spacious room and wonderful reception Very professional and helpful people. Definitely recommend
Stayed 3 nights in Jan 2023

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with traditional charm and architecture. Conveniently located on Medina Road to reach airport or the old town Al Balad. Very friendly and knowledgeable staff, particularly Omar at the reception. Excellent restaurant in the hotel as well.

10/10 Excellent

Ahmed Adel

Stayed 1 night in Oct 2022

8/10 Good

Ahmed

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022
Response from Noha on 28 Aug 2022
Dear Mr. Ahmed,We do appreciate your comments regarding your stay at the Mövenpick Hotel Jeddah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Rasha Othman on 28 Jul 2022
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

YELIM

Stayed 1 night in May 2022
Response from Rasha Othman on 5 Jun 2022
Thanks for staying with us, we'll work hard to fix the issue you experienced. We appreciate your feedback!

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Rasha Othman on 5 Jun 2022
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Mohamed

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk staff and the room services rarely Answer the phones.
Stayed 2 nights in Apr 2022
Response from Rasha Othman on 5 Jun 2022
Thanks for staying with us, we'll work hard to fix the issue you experienced. We appreciate your feedback!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Certainly NO...
The receptionist "Elder" was very helpful at the check-in I can't of come across anyone helpful then him. Thank you Elder for that. The rest was a complete distaster the housekeeping total untrained workers the receptionist Ahmed was completely uncompromising Not even a minum level of hearing! Toilet blocked we had to unblock it lazy workers The room smelling of urine as well as the bathroom Cheap bathroom materials Bedrooms are like walking on floating water The bath tab itself is the same The smell of urine is spreaded across the whole room The housekeeping cannot give you extra towels they want tome in rush all Staff has no training at all of respect and a total embarrassment apart from "Elder (Turkish lad)" The worst experience I have come across We ordered food as we were fasting and the receptionist Ahmed couldn't be bothered to tell us and we had a little food hours after!!! The delivery guy waited 35 mins approx for delivery The security is as bad as all Don't out your expectations high on MOVENPICK in JEDDAH it's all packed with untrained staff Toiletries are something they keep saving and don't wish to give!! Is that what we have paid for? Water is complimentary even that was a snatch!!! We asked Ahmed he didn't bother coming to give it!!! Save the merriour I would not recommend this hotel to anyone from my experience!! Be sure while travelling with children!!! Anything said is one thing to the next! Thank you, Elder for being as kind and welcoming
Stayed 1 night in Apr 2022
Response from Rasha Othman on 28 Apr 2022
Dear Guest, Thank you for taking the time to tell us about your experience. We are apologized that your experience did not meet your expectations. Your feedback is very important to us and we are taking the appropriate measures to address the problem to prevent future occurrence. We appreciate sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Lala

Travelled with partner
Liked: Cleanliness, staff & service
This is really old property but they do a great job keeping it clean, easy parking and friendly staff.
Stayed 1 night in Apr 2022
Response from Rasha Othman on 28 Apr 2022
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Adel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confirmed bad hotel
Check in poor. Check outvno better. Waited 30 minutes to get a hotel taxi. Breakfast leaves a lot to be dedired Staff most unknowlageble Most unprofessional Simply unkind undeacent
Stayed 1 night in Mar 2022
Response from Rasha Othman on 28 Apr 2022
Dear Guest, Thank you for taking the time to tell us about your experience. We are apologized that your experience did not meet your expectations. Your feedback is very important to us and we are taking the appropriate measures to address the problem to prevent future occurrence. We appreciate sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Abdullah

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Jan 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
The bathroom mirror on the door wasn’t clean at all & it was kinda disgusting.
Stayed 2 nights in Dec 2021
Response from Rasha Othman on 5 Jan 2022
Thanks for staying with us, we'll work hard to fix the issue you experienced. We appreciate your feedback!

8/10 Good

Moustafa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

nadezhda

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful staff. Unprofessional and extremely rude. Absolutely indifferent to all the problems that happened. Never ever again. The worst experience I have ever had.
Stayed 4 nights in Oct 2021
Response from Rasha Othman on 31 Oct 2021
Dear Guest, Thank you for taking the time to tell us about your experience. We are apologized that your experience did not meet your expectations. Your feedback is very important to us and we are taking the appropriate measures to address the problem to prevent future occurrence. We appreciate sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

nassim

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Average
Good location. Room was old and smell cigarette.
Stayed 2 nights in Sep 2021
Response from Rasha Othman on 19 Oct 2021
Thanks for staying with us, we'll work hard to fix the issue you experienced. We appreciate your feedback!

2/10 Terrible

Ali

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay at Movenpick Jeddah hotel
Service and room service is one of worst I have ever deal with in addition to staff behavior of customer support totally disrespectful and unprofessional I don’t recommend this hotel to anyone as it won’t be pleasant stay at all
Stayed 6 nights in Aug 2021
Response from Rasha Othman on 2 Sept 2021
Dear Mr. Ali , Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Jeddah. We're sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mövenpick Jeddah Team.

8/10 Good

Ibrahem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Rasha Othman on 11 Aug 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel and comfortable room
Stayed 1 night in Jun 2021
Response from Rasha Othman on 30 Jun 2021
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Stayed 3 nights in Jun 2021
Response from Rasha Othman on 30 Jun 2021
Thanks for staying with us. We appreciate your feedback! klthbgtm

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Rasha Othman on 30 Jun 2021
Thanks for staying with us. We appreciate your feedback! klthbgtm

10/10 Excellent

Sudhir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
The stay was amazing, I was particularly impressed by Mr. Ender’s hospitality of greeting and helping me during the process of providing me my room. He was kind, very much welcoming and I could see the customer service quality outrightly on him. Great help from the guy!
Stayed 1 night in Jun 2021
Response from Rasha Othman on 30 Jun 2021
Dear Mr. Sudhir, We very much appreciate your comments regarding your stay at Mövenpick Hotel Jeddah. It is always a pleasure to receive positive feedback. We will share your comments with our team. we are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Okay

WALEED

Business traveller
Stayed 2 nights in Jun 2021
Response from Rasha Othman on 30 Jun 2021
Thanks for staying with us.We appreciate your feedback!

8/10 Good

Phillip

Stayed 3 nights in May 2021
Response from Rasha Othman on 30 Jun 2021
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Faisal

Liked: Staff & service
Disliked: Property conditions & facilities
Quick visit to Jeddah
Old furniture.
Stayed 1 night in Jan 2021
Response from Badr Alamri Front office manager on 30 Jan 2021
Dear Mr. Andrew, Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Jeddah. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely...

10/10 Excellent

Samer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from Badr Alamri Front office manager on 24 Jan 2021
Dear Mr. Samer, We appreciate your comments regarding your stay at Mövenpick Hotel Jeddah. It's always a pleasure to receive positive feedback. I'll share your comments with our team. I'm sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Muhannad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
The hotel was great for value and everything is run very well. Especially the staff who always went out of their way to help. The room was very well decorated and spacious.
Stayed 8 nights in Nov 2020
Response from Badr Alamri Front office manager on 22 Dec 2020
Dear Mr. Muhannad, We very much appreciate your comments regarding your stay at the Mövenpick Hotel Jeddah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Badr Alamri Front office manager

2/10 Terrible

Said

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Mohammed

Business traveller
Liked: Cleanliness, room comfort
Short stay
It was a short stay. Reasonable price. The hotel is antique. The rooms are in good condition. Available parking.
Stayed 2 nights in Sep 2020

10/10 Excellent

Huzaifah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amzing
Stayed 2 nights in Feb 2020

2/10 Terrible

Mazen, Ohio

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The bathroom had major water leaks, the toilet seat was all stained in yellow, the room had one very very low yellow light only as if you rented a dungeon! they didn't even bother to look at the room and clean basic things. A very outdated room with chipped wood and trims all around. Can't believe this hotel is Movenpick, its barely a 2 star hotel what a disappointment!
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Stayed 1 night in Mar 2020

10/10 Excellent

Nathan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
classic charm
An excellent hotel with classic charm. Large comfortable rooms, excellent breakfast, cosy poolside area, great shisha, kind staff. Highly recommended for a stay in Jeddah.
Stayed 1 night in Feb 2020