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It was very bad experience as I waited more than an hour to find a room then they sent me to another building and I was surprised with room as the hotel was fully booked.
We had a strange experience where because we had forgotten to say 2 people will be using the room the checkin staff insisted that my husband get an upgrade for $80.00 if he wanted to stay in the same room. We had travelled 2.5 hours in severe rain and flooding, it was 1 a.m. and we were so tired and hungry and we were shocked to hear about the extra payment. Finally we told them we were husband and wife and the guy at the checkin said he would give us a courtesy upgrade and not charge for an extra person in the room. It was a most unpleasant experience.
Shafaq
8/10 Good
Thierno
14 Jan 2023
Thierno
6/10 Okay
Antoine
7 Nov 2022
Antoine
6/10 Okay
chandramohan
Travelled with family
9 Oct 2022
Liked: Staff & service
It was an ok place for the one night. The room and especially the bathroom could do with some updating. Staff were polite and friendly.
chandramohan
Stayed 1 night in Oct 2022
Response from Reservation on 10 Oct 2022
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Hotel Management
10/10 Excellent
Mohamad, Riyadh
18 Sept 2022
Mohamad
Stayed 1 night in Sep 2022
8/10 Good
KHALID
2 Sept 2022
Liked: Cleanliness
Great rooms, great stuff, but no good lounge in the hotel
KHALID
Stayed 1 night in Aug 2022
Response from Reservation on 5 Sept 2022
Thank you so much for your review of our hotel we really appreciate you taking the time out to share your experience with us & we are pleased to hear you enjoyed your stay with us. We value your feedback & hope you will visit us again. Sincerely, The Hotel Management
I liked it overall and would go back
They need to have a free shuttle like every respectable hotels and to leave the customers under the mercy of taxi drivers who jack up the prices outrageously
They also need to have more garbage baskets in the room
Hesham
Stayed 1 night in Aug 2022
Response from Reservation on 24 Aug 2022
Dear Mr.Hesham, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely
ضيفنا العزيز السيد مصطفىشكرا جزيلا على إطرائك الكريم لفندقنا، ويسعدنا استمتاعك بفترة الإقامة لدينا، فهذا مصدر فخر موظفينا، لذلك نثمن لك غاليا ملاحظاتك القيمة، بانتظار زيارتك لنا مرة أخرى. ولك منا الشكر الجزيل
Response from Reservation Department on 9 Aug 2022
Dear Shaker,
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
الفندق مثل كل فنادق holiday inn بكل مكان ولكن المميز هنا الموظفين صراحة انا رجل اسافر كثير ما حصلت تعاون وجمال موظفين واحترام مثلهم كانو حقيقة ممتازين بشكل عجيب
واخص بالشكر للاستاذ مؤيد اللي كان اكثر من متعاون
Yazid
Stayed 2 nights in Jul 2022
Response from قسم الحجوزات on 28 Jul 2022
ضيفنا العزيز يزيد
شكراً جزيلاً على إطرائك الكريم لفندقنا، ويسعدنا استمتاعك بفترة الإقامة لدينا، فهذا مصدر فخر موظفينا، لذلك نثمن لك غالياً ملاحظاتك القيمة، بانتظار زيارتك لنا مرةً أخرى.
ولك منا الشكر الجزيل
6/10 Okay
Khaled
Travelled with family
24 Jul 2022
Liked: Cleanliness
لا يوجد عمالة كافية
Khaled
Stayed 3 nights in Jul 2022
Response from قسم الحجوزات on 27 Jul 2022
ضيفنا العزيز خالد
شكراً جزيلاً على هذا النقد البّناء. ونتقدم لك ببالغ اعتذارنا لعدم ارتقاء تجربة إقامتك الأخيرة معنا إلى مستوى توقعاتك. ونثمن لك غالياً ملاحظاتك التي سنقوم بتعميمها على فريق العمل لدينا كي نواصل مسيرة الارتقاء بجودة خدماتنا. ونأمل أن تتاح لنا الفرصة لاستضافتك مرة أخرى في المستقبل ليتسنى لنا خدمتك وفق أعلى وأفضل المستويات.
ولك منا الشكر الجزيل
ضيفنا العزيز السيد نوافشكرا جزيلا على إطرائك الكريم لفندقنا، ويسعدنا استمتاعك بفترة الإقامة لدينا، فهذا مصدر فخر موظفينا، لذلك نثمن لك غاليا ملاحظاتك القيمة، بانتظار زيارتك لنا مرة أخرى. ولك منا الشكر الجزيل
10/10 Excellent
Nada
18 Jul 2022
Nada
Stayed 1 night in Jul 2022
Response from Reservation on 20 Jul 2022
Dear Ms. Nada
Thank you so much for your review of our hotel. We are pleased to know you enjoyed your stay with us.
We value your feedback & hope you will visit us again.
Sincerely,
The Hotel Management
Clean & quite, but I did not like the A/C. I also left the car to be taken to the basement parking. However, I was shocked when check out of the hotel and asked for my car. It was in the parking outside under direct sun the since morning.
Abdullah
Stayed 1 night in Jul 2022
Response from Reservation Department on 17 Jul 2022
Dear Abdullah,
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.
Warmest regards,
Dear Mr. Mohammad
Thank you so much for your review of our hotel we really appreciate taking the time out to share your experience with us & we are pleased to hear you enjoyed your stay with us.
We value your feedback & hope you will visit us again.
Sincerely,
The Hotel Management
10/10 Excellent
Mohamad
21 Jun 2022
Mohamad
Stayed 2 nights in Jun 2022
Response from Reservation on 26 Jun 2022
Dear Valued Guest
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
The Hotel Management
The check in was excellent. We were greeted by Mr. Talaat who was very professional and courteous. I really thank Holiday inn for hiring such staff.
Ahmed
Stayed 1 night in May 2022
Response from Reservation Department on 26 Jun 2022
Dear Ms. Ahmed,
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
6/10 Okay
MOHAMED
Business traveller
14 Mar 2022
Liked: Staff & service
I like the place, it's convenient to me and close to the airport, staff are friendly.
High rate, blanket was in bad status and clearly needs to be changed,
This hotel is close to the airport and should have a shuttle bus up and down for free or even in good rate.
MOHAMED
Stayed 1 night in Mar 2022
Response from The Hotel Management on 22 Mar 2022
Thank you so much for your review of our hotel we really appreciate you taking the time out to share your experience with us & we are pleased to hear you enjoyed your stay with us. We value your feedback & hope you will visit us again.
Sincerely,
The Hotel Management
4/10 Poor
Ryan
20 Feb 2022
Liked: Amenities
Disliked: Cleanliness
Ryan
Stayed 2 nights in Feb 2022
Response from Reservation on 29 Nov 2022
ضيفنا العزيز السيد ريانشكرا جزيلا على إطرائك الكريم لفندقنا، ويسعدنا استمتاعك بفترة الإقامة لدينا، فهذا مصدر فخر موظفينا، لذلك نثمن لك غاليا ملاحظاتك القيمة، بانتظار زيارتك لنا مرة أخرى. ولك منا الشكر الجزيل
Thank you so much for your review of our hotel we really appreciate you taking the time out to share your experience with us & we are pleased to hear you enjoyed your stay with us. We value your feedback & hope you will visit us again. Sincerely,
The Hotel Management
Thank you so much for your review of our hotel we really appreciate you taking the time out to share your experience with us & we are pleased to hear you enjoyed your stay with us. We value your feedback & hope you will visit us again.
Sincerely,
The Hotel Management
Thank you for your candid review. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience.
Sincerely,
The Hotel Management
Thanks to Mr Talat when i arrived he welcomed me warmly and gave me an upgrade for the room. The only was breakfast not international it’s manly limited and too much bags around also when we call to ask for any services they take too long to answer but they come fast.
Mugbil
Stayed 2 nights in Dec 2021
Response from Reservation on 12 Dec 2021
Thank you so much for your review of our hotel we really appreciate you taking the time out to share your experience with us & we are pleased to hear you enjoyed your stay with us. Rest assured that these issues will be looked into. We value your feedback & hope you will visit us again.
Sincerely,
The Hotel
Thank you so much for your review of our hotel we really appreciate you taking the time out to share your experience with us & we are pleased to hear you enjoyed your stay with us. We value your feedback & hope you will visit us again.
Sincerely,
The Hotel Management
4/10 Poor
Farook
10 Nov 2021
Disliked: Staff & service
Farook
Stayed 1 night in Nov 2021
Response from Reservation on 14 Nov 2021
Thank you so much for your review of our hotel we really appreciate you taking the time out to share your experience with us & we are pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
The Hotel Management
شكراً جزيلاً على إطرائك الكريم لفندقنا، ويسعدنا استمتاعك بفترة الإقامة لدينا، فهذا مصدر فخر موظفينا، لذلك نثمن لك غالياً ملاحظاتك القيمة، بانتظار زيارتك لنا مرةً أخرى.
ولك منا الشكر الجزيل
شكراً جزيلاً على إطرائك الكريم لفندقنا، ويسعدنا استمتاعك بفترة الإقامة لدينا، فهذا مصدر فخر موظفينا، لذلك نثمن لك غالياً ملاحظاتك القيمة، بانتظار زيارتك لنا مرةً أخرى.
ولك منا الشكر الجزيل
شكراً جزيلاً على إطرائك الكريم لفندقنا، ويسعدنا استمتاعك بفترة الإقامة لدينا، فهذا مصدر فخر موظفينا، لذلك نثمن لك غالياً ملاحظاتك القيمة، بانتظار زيارتك لنا مرةً أخرى.
ولك منا الشكر الجزيل
Amazing Stay
Staff are very friendly and helpful,
Clean & rooms,
Tasty Breakfast,
Nice Location (Near to Arab Mall)
Thanks You
Hussam
Stayed 1 night in Feb 2021
Response from The Hotel Management on 15 Feb 2021
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Thanks,
The Hotel Management