Lobby lounge
Check availability

Reviews of Casablanca Grand Hotel

5 out of 5
Casablanca Grand Hotel
Madinah Road, Infront of Mall of Arabia, Jeddah

Reviews

8.4

Very good

Rating 10 - Excellent. 22 out of 51 reviews" "
Rating 8 - Good. 19 out of 51 reviews" "
Rating 6 - Okay. 7 out of 51 reviews" "
Rating 4 - Poor. 0 out of 51 reviews" "
Rating 2 - Terrible. 3 out of 51 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tariq

Stayed 1 night in Jan 2024

10/10 Excellent

Meshal, MANAMA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff & Service is exceptional
Stayed 1 night in Sep 2023
Response from Mohammed Shajan Alam- Reservation Manager on 14 Oct 2023
Dear Sir,Thank you for choosing the Casablanca Grand Hotel. We are pleased to serve you

8/10 Good

Mohammed Sadiq

Travelled with family
Liked: Staff & service
It was ok, No complain …
Stayed 1 night in Aug 2023
Response from Mohammed Shajan Alam- Reservation Manager on 14 Oct 2023
Dear Sir,Thank you for choosing the Casablanca Grand Hotel. We are pleased to serve you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Definitely I will choose to stay here again.
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2021

10/10 Excellent

Sami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Mohammed Shajan Alam -RSV Manager on 2 Feb 2021
Dear Mr. Sami, Greetings from Casablanca Grand Hotel. Thank you for sharing your comments and we are pleased to hear your side on some concerns during your stay here in our hotel. Your feedback has been shared with the concerned Manager for their review. I hope to have as always a guest in our hotel. Best Regards, Mohammed Shajan Alam Casablanca Grand Hotel -

6/10 Okay

Josh

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Mohammed Shajan Alam -RSV Manager on 30 Jul 2020
Dear Mr. Josh, Greetings from Casablanca Grand Hotel. Thank you for sharing your comments and we are pleased to hear your side on some concerns during your stay here in our hotel. Your feedback has been shared with the concerned Manager for their review. I hope to have as always guest in our hotel. Best Regards, Mohammed Shajan Alam RSV Manager

6/10 Okay

FAHAD

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 3 nights in Dec 2019
Response from Mohammed Shajan Alam on 22 Dec 2019
Dear Mr. Fahad, Thank you for your kind feedback; we hope that everything else in the hotel made you a pleasant stay, looking forward to welcoming you again. Best regards Casablanca Grand Hotel- Reservation Department

10/10 Excellent

Hisham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jeddah Break
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay at a new facility that is well furnished, typical 4 stars stay. I would go again, but area is close to airport but not to shopping or recrational activities. Rooms are spacious and comfy with all needed accessories. Soundproofing is excellent and air conditioning as well.
Stayed 1 night in May 2019

6/10 Okay

Turki, Riyadh, KSA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing special, just close to the King Abdulaziz Airport
Stayed 1 night in Apr 2019
Response from Mohammed Shajan on 8 May 2019
Dear Mr. Turki, Thank you for your recent stay at Casablanca Grand Hotel and posting your review. I am glad to know that you had a good overall experience during you’re at Casablanca Grand Hotel. I hope we could welcome you back to our hotel soon again. Thanks Casablanca Grand Hotel

10/10 Excellent

Walod, Canada

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was fine until after I checked out. Requested a cab from the hotel. They charged me beforehand only for the cab driver to take us to the wrong airport terminal. Then had to hire another cab driver and pay him an additional 100 SAR to get me to the right terminal. Poor communication between front desk and driver.
Stayed 1 night in Apr 2019
Response from Mohammed Shajan on 8 May 2019
Dear Mr.Walod, Thank you very much for choosing to stay with us and for taking the time to provide valuable feedback. I have made note of yours of your comment in regard to >>, please accept our apologies for this experience during your stay, which has led you to your discomfort. Rest assured that I have shared this feedback with the department heads concerned in order to review this. Our guests’ feedback is what helps us in meeting and exceeding our guest expectations, thus, every attempt will be made in order to make the necessary improvements. We look forward to your next visit in the near future. Yours sincerely, - Casablanca Grand Hotel

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and modern room accessories. Near airport location and close to Arabia Mall
Stayed 1 night in Feb 2019
Response from Mohammed Shajan on 7 Feb 2019
Dear Mr. Anonymous, Thank you for taking the time sharing your review online. We are happy to read that your overall stay at our hotel was enjoyable. We hope to welcome you back again soon for another positive experience. Best Regards, Casablanca Grand Hotel - Reservation Dept,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel , I enjoyed my time and everything was I expected
Stayed 1 night in Nov 2018
Response from Mohammed Shajan-Reservation Manager on 23 Dec 2018
Dear Mr. Anonymous, Thank you for taking the time sharing your review online. We are happy to read that your overall stay at our hotel was enjoyable. We hope to welcome you back again soon for another positive experience. Best Regards, Casablanca Grand Hotel - Reservation Department

8/10 Good

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Mohammed Shajan-Reservation Manager on 23 Dec 2018
Dear Mr. Jonathon, Thank you for taking the time sharing your review online. We are happy to read that your overall stay at our hotel was enjoyable. We hope to welcome you back again soon for another positive experience. Best Regards, Casablanca Grand Hotel - Reservation Department

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself is really good with cery spacious rooms
Stayed 1 night in Sep 2018
Response from Mohammed Shajan (Reservation Manager) on 24 Oct 2018
Dear Sir, Thank you very much for this review. We are extremely happy to read that you enjoyed your stay and our facilities and that you met the outstanding service our Colleagues are known for. We look forward to welcoming you again soon.

8/10 Good

Osama

Good
Stayed 2 nights in Aug 2018
Response from Mohammed Shajan (Reservation Manager) on 24 Oct 2018
Dear Sir, Thank you very much for this review. We are extremely happy to read that you enjoyed your stay and our facilities and that you met the outstanding service our Colleagues are known for. We look forward to welcoming you again soon.

8/10 Good

Aldis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

2/10 Terrible

Mohammed, Jeedah

Liked: Cleanliness
Disliked: Room comfort
It was noisy from the main Road some of the facilities were not fully operational
Stayed 1 night in Jul 2018

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforgettable stay
One of the best hotels in Jeddah
Stayed 1 night in Jul 2018
Response from Ahlam on 24 Jul 2018
Dear Mr. Faisal, thank you for the value comment, we hope to see you over and over again.

10/10 Excellent

maher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ahlam on 30 Apr 2018
Dear Mr. Maher, Thank you for your value evaluation to our services. we glad to hear from your side. we are looking foreword to see you soon. Best Regars

10/10 Excellent

ABDULAZIZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ahlam on 30 Apr 2018
Dear Mr. Abdulaziz, Thank you for your value evaluation to our services. we look forwards to see you soon. Best Regars

2/10 Terrible

Basim, Saudi Arabia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
Worst 5 star hotel ever. I was in Jeddah for a business trip, my company chose this hotel because it was the nearest 5 star hotel to the airport. And then I find out that nothing in my room operates normally. The lights, AC, and most important the whole bathroom with the shower, nothing was working. Everything was in a very bad condition, like if the hotel was built in the 18 century! Very disappointed, especially after complaining to the hotel staff... simply no response and no one took an action. Just don’t stay here and find yourself another hotel.
Stayed 1 night in Feb 2018

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had to stay at that hotel because my flight was rescheduled by the airline due to the fog weather. I chose that hotel because it is less than 10 min away from the airport However, the shatle services which is mentioned in the website is NOT CORRECT there is no shatle service and I had to book a car to take me to the airport
Stayed 1 night in Dec 2017
Dear Mr. Mohammed, Thank you for highlighting the issue, without a feedback from respectful guests like you we wouldn’t be able to fix it. Hope your next visit be a memorable experience. Yours sincerely, - Casablanca Grand Hotel Reservation Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Hotel location not convenience. Not easy to find the hotel
Stayed 2 nights in Nov 2017
Response from Mohammed Shajan on 7 Dec 2017
Dear sir, Thank you very much for choosing to stay with us and for taking the time to provide valuable feedback. I have made note of your comment in regard to Difficult access to the hotel, please accept our apologies for this experience during your stay, which has led you to your discomfort. rest assured that I have shared this feedback with the department heads concerned in order to review this. Our guests’ feedback is what helps us in meeting and exceeding our guest expectations, thus, every attempt will be made in order to make the necessary improvements. We look forward to your next visit in the near future. Yours sincerely, - Casablanca Grand Hotel- Reservations Department

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfert and spacious rooms. I surely will add it to my hotels list
Stayed 3 nights in Nov 2017
Response from Mohammed Shajan on 7 Dec 2017
Dear Sir, Thank you for your kind feedback; we hope that everything else in the hotel made you a pleasant stay, looking forward to welcoming you again. Best regards Casablanca Grand Hotel- Reservation Department

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Dear Sir, Thank you for your kind feedback; we hope that everything else in the hotel made you a pleasant stay, looking forward to welcoming you again. Best regards Casablanca Grand Hotel- Reservation Department

6/10 Okay

engineer, saudi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and location,but the breakfast is very simple .
Response from Ahlam on 20 Mar 2017
Dear Mr. Orbitz thank you for choosing our hotel and appreciated your valued review, as your comment is concerning to our managers we are working to improve the breakfast menu. Beast Regards Reservation team

6/10 Okay

Tariq

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Casablanca Grand Hotel - guest service center on 2 Dec 2019
Dear Booker, Thank you very much for choosing to stay with us and for taking the time to provide valuable feedback. I have made note of yours of your comment in regard to >>, please accept our apologies for this experience during your stay, which has led you to your discomfort. Rest assured that I have shared this feedback with the department heads concerned in order to review this. Our guests’ feedback is what helps us in meeting and exceeding our guest expectations, thus, every attempt will be made in order to make the necessary improvements. We look forward to your next visit in the near future. Yours sincerely,

6/10 Okay

Bernardo

Business traveller
Stayed 1 night in Jul 2019
Response from Casablanca Grand Hotel - guest service center. on 2 Dec 2019
Dear Booker, Thank you very much for choosing to stay with us and for taking the time to provide valuable feedback. I have made note of yours of your comment in regard to >>, please accept our apologies for this experience during your stay, which has led you to your discomfort. Rest assured that I have shared this feedback with the department heads concerned in order to review this. Our guests’ feedback is what helps us in meeting and exceeding our guest expectations, thus, every attempt will be made in order to make the necessary improvements. We look forward to your next visit in the near future. Yours sincerely,

10/10 Excellent

Emad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق ممتاز....السعر مبالغ وعالي مستوى عزل الصوت والضوضاء من الخارج بالنسبة لفندق خمس نجوم المفروض تكون عالية جدا وهذا للأسف غير متوفر بالفندق
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
فندق فخم لكن الروم سيرفس والصيانه سيئة
اثاث الفندق جدا جدا مميز وفخم الاستقبال رائع والتجهيزات رائعه للاسف صوت الهواء من النافذة مزعج جدا لوحة التحكم لم تعمل رغم محاولات الاي تي كم مره تاخير في الاستجابه للاعطال من الروم سيرفس طلبت حل مشكله من الظهر ومااصلحوها الا بعد المغرب ومو حل نهائي لم يعوضونا بتغييير الغرفه رغم مشاكلها
Stayed 1 night in Feb 2019
Response from Mohammed Shajan on 8 May 2019
ضيفنا العزيز, تحية طيبة من فريق فندق الدار البيضاء جراند نشكر لك إبداء رأيك في خدماتنا، ويسعدنا استمتاعك بفترة الإقامة لدينا، كما نود ان نؤكد بأن جميع تعليقات ضيوفنا الكرام تؤخذ عل محمل الجد والدراسة من قبل الإدارة لتلافي ايه قصور والعمل علي تحسين مستوي الخدمات لإرضاء ضيوفنا الكرام ونقدم اعتذارنا لك ضيفنا العزيز.بانتظار زيارتك لنا مرةً أخرى. تفضلوا بقبول فائق الاحترام، فندق الدار البيضاء جراند / مسؤول قسم الحجوزات – محمد شاجان

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
شكرا للجميع وشكرا على جمال وروعة الفندق
شكرا على حسن الضيافة ومن اجمل الفنادق وأنظفها على الأطلاق
Stayed 2 nights in Jan 2019
Response from Mohammed Shajan on 7 Feb 2019
Dear Mr. Mohamed, Thank you for taking the time sharing your review online. We are happy to read that your overall stay at our hotel was enjoyable. We hope to welcome you back again soon for another positive experience. Best Regards, Casablanca Grand Hotel - Reservation Dept.

10/10 Excellent

Tahnoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Mohammed Shajan-Reservation Manager on 23 Dec 2018
Dear Mr. Tahnoon, Thank you for taking the time sharing your review online. We are happy to read that your overall stay at our hotel was enjoyable. We hope to welcome you back again soon for another positive experience. Best Regards, Casablanca Grand Hotel - Reservation Manager-Reservation Department

8/10 Good

turki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Mohammed Shajan-Reservation Manager on 23 Dec 2018
Dear Mr. Turki, Thank you for taking the time sharing your review online. We are happy to read that your overall stay at our hotel was enjoyable. We hope to welcome you back again soon for another positive experience. Best Regards, Casablanca Grand Hotel - Reservation Manager-Reservation Department

8/10 Good

ANAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
مازال مميز
مازال احد فنادقي المميزة بجدة موظفين الافطاربحاجة للمزيد من التدريب رائحة بسيطة بالحمام مساحة الغرفة كبيرة مقارنة بغيره للي ما يحبون الازعاج يطلب غرفة خلفية
Stayed 1 night in Dec 2018
Response from خدمة العملاء on 5 Jan 2019
ضيفنا العزيز أنس ، شكرآ لوقتك معنا ومشاركتنا بإبداء رأيك . كما نود ان نؤكد بأن جميع تعليقات ضيوفنا الكرام تؤخذ على محمل الجد والدراسة من قبل الإدارة لتلافي ايه قصور والعمل علي تحسين مستوي الخدمات لإرضاء ضيوفنا الكرام ونقدم اعتذارنا لك ضيفنا العزيز.بانتظار زيارتك لنا مرةً أخرى. تفضلوا بقبول فائق الاحترام، فندق الدار البيضاء جراند /مركز خدمة الضيوف .

10/10 Excellent

Osama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Mohammed Shajan-Reservation Manager on 23 Dec 2018
Dear Mr. Osman, Thank you for taking the time sharing your review online. We are happy to read that your overall stay at our hotel was enjoyable. We hope to welcome you back again soon for another positive experience. Best Regards, Casablanca Grand Hotel - Reservation Manager-Reservation Department

8/10 Good

AHMAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق ممتاز
فندق مميز و طاقم الفندق متعاون و الغرفه واسعه و نظيفة و قريب من مجمع العرب و حراء مول و مطار جدة
Stayed 1 night in Nov 2018
Response from Mohammed Shajan-Reservation Manager on 23 Dec 2018
Dear Mr. Anas, Thank you for taking the time sharing your review online. We are happy to read that your overall stay at our hotel was enjoyable. We hope to welcome you back again soon for another positive experience. Best Regards, Casablanca Grand Hotel - Reservation Manager-Reservation Department

8/10 Good

FAHAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Mohammed Shajan-Reservation Manager on 23 Dec 2018
Dear Mr. Fahad, Thank you for taking the time sharing your review online. We are happy to read that your overall stay at our hotel was enjoyable. We hope to welcome you back again soon for another positive experience. Best Regards, Casablanca Grand Hotel - Reservation Department

10/10 Excellent

IBRAHIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Ahlam on 1 Nov 2018
Dear Mr. Ibrahim, thank for your valued review, we looking foreword to welcome you again.

8/10 Good

FAHAD

Liked: Cleanliness, property conditions & facilities, room comfort
فندق عصري وجميل الغرف واسعة والنت سريع توفر مواقف السيارات التشيك أن والخروج سريع ينقص بعض الاهتمام بالنزلاء كتوفير سله فواكه ضيافة وأدوات الحلاقة والنظافة تليق بمستوى الخدمات وأسعار المنيو غاليه
Stayed 1 night in Aug 2018
Response from Mohammed Shajan ( Reservation Manager) on 24 Oct 2018
Dear Sir, Thank you very much for this review. We are extremely happy to read that you enjoyed your stay and our facilities and that you met the outstanding service our Colleagues are known for. We look forward to welcoming you again soon.

8/10 Good

abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Mohammed Shajan on 14 Jul 2018
Dear Mr. Abdullah, Thanks for staying with us. We appreciate your feedback! and we will take in your future Booking Thanks Mohammed Shajan Alam

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Abdulhadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
جيد
الفاتورة النهائية تختلف عن المبلغ المدفوع

10/10 Excellent

maryvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité/prix. Bon WIFI
Response from Ahlam on 30 Apr 2018
Dear Mr. Maryvonne, Thank you for your value evaluation to our services. we are so grateful for your complement, we look forwards to see you soon. Best Regars

10/10 Excellent

hamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
تجربه جميله راح اكررها ..الموقع ممتاز جدا
Stayed 3 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
مستوى الفندق رائع جدا
Stayed 2 nights in Jan 2018

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
يستحق التجربة مذهل
فندق رائع جدا ونظيف جدا الاهتمام بجنيع التفاصي مميز في كثير من الاستعمالات مواكب للتقنيه الحديثه فخم ومرتب الاسره مريحه والعرفه نظيفه يستحق التجربة
Stayed 1 night in Nov 2017
السيد محمد تحية من عائلة فندق الدار البيضاء جراند يسعدنا مشاركتك تجربة الإقامة في فندق الدار البيضاء جراند، وهذا ما يمنحنا المزيد من التقدم،, بانتظار زيارتك لنا مرةً أخرى. تفضلوا بقبول فائق الاحترام، فندق الدار البيضاء جراند / قسم الحجوزات .

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is for KSA level one of the best in Jeddah. Clean, modern, good restaurants
Stayed 1 night in Oct 2017
Dear Sir, Thank you for your kind feedback; we hope that everything else in the hotel made you a pleasant stay, looking forward to welcoming you again. Best regards Casablanca Grand Hotel- Reservation Department

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017
Dear Sir, Thank you for your kind feedback; we hope that everything else in the hotel made you a pleasant stay, looking forward to welcoming you again. Best regards Casablanca Grand Hotel- Reservation Department