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Reviews of Vivanta Jammu City Centre

3.5 out of 5
Vivanta Jammu City Centre
Maharaja Gulab Singh Marg, Raghunath Temple Area, Jammu, Jammu and Kashmir

Reviews

6.6
Rating 10 - Excellent. 2 out of 9 reviews" "
Rating 8 - Good. 2 out of 9 reviews" "
Rating 6 - Okay. 2 out of 9 reviews" "
Rating 4 - Poor. 2 out of 9 reviews" "
Rating 2 - Terrible. 1 out of 9 reviews" "

6.6/10

Cleanliness

6.0/10

Staff & service

6.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ujwal

Stayed 2 nights in Feb 2024

8/10 Good

Kishor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Room comfort
What a waste of the brand name
Badly maintained rooms. not worth the price. Menu has nothing much choice. Breakfast was below average. Give it a miss. its in class of 2 star only
Stayed 1 night in Aug 2021

10/10 Excellent

satish, india

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was very comfortable .Staff was very courteous.
Stayed 1 night in Apr 2018
Response from Deepak Sharma on 10 May 2018
Dear Guest , Greetings from Ramada Jammu City Centre!!! Thank you very much for your kind words. We are delighted to learn of your memorable experience and special recognition of our team. Our Associates are always eager to fulfill the simple needs that matters the most. Feedback from guests is a great way to encourage these efforts and I assure you the same promptness, warmth and comfort when you return on your next visit. RegardS

2/10 Terrible

rnm

Disliked: Staff & service
Centrally located but very bad staff
Very well located hotel in central Jammu, but much is required in terms of service of staff. Including non-acceptance of payment with a credit card. No change available even in cash!
Stayed 2 nights in Dec 2017
Response from Rajesh Ishai on 24 Dec 2017
Dear Mr. RNM , Greetings from Ramada Jammu City Centre!!! I sincerely apologize for the inconvenience caused to you of your experience as indicated. Kindly note that your concerns have already been addressed and assured corrective actions will be taken on the same. Do kindly treat this as a one-off aberration on our part and not a mark of the hospitality that we are known for. Trust this lone incident in no way would dilute your otherwise favorable opinion of Ramada Jammu. I do look forward to meeting you on your next visit and we will make sure you carry back better memories of our hospitality. Regards, Rajesh Ishai General Manager

8/10 Good

manish, lhr

Liked: Cleanliness, room comfort
Good breakfast. But amenities could be better handled
Stayed 1 night in Dec 2017
Response from Rajesh Ishai on 24 Dec 2017
Dear Mr. Manish , Greetings from Ramada Jammu City Centre!!! I sincerely apologize for the inconvenience caused to you of your experience as indicated. Kindly note that your concerns have already been addressed and assured corrective actions will be taken on the same. Do kindly treat this as a one-off aberration on our part and not a mark of the hospitality that we are known for. Trust this lone incident in no way would dilute your otherwise favorable opinion of Ramada Jammu. I do look forward to meeting you on your next visit and we will make sure you carry back better memories of our hospitality. Regards, Rajesh Ishai General Manager

6/10 Okay

Maroof, Srinagar

Disliked: Property conditions & facilities
Good hotel but still under construction...
Room was good but there was contruction noise from across the wall though it was stopped when i called the reception but happened again later.... the big swimming pool shown on expedia DOES NOT EXIST and i felt cheated when i came to know about it.... when i enquired from the reception they said they would highlight the matter to higher management and felt ashamed.... Expedia should at once remove the swimming pool pics from their website and penalise the hotel
Stayed 1 night in Nov 2017
Response from Rajesh Ishai on 24 Dec 2017
Dear Mr. Maroof , Greetings from Ramada Jammu City Centre!!! I sincerely apologize for the inconvenience caused to you of your experience as indicated. Kindly note that your concerns have already been addressed and assured corrective actions will be taken on the same. Do kindly treat this as a one-off aberration on our part and not a mark of the hospitality that we are known for. Trust this lone incident in no way would dilute your otherwise favorable opinion of Ramada Jammu. I do look forward to meeting you on your next visit and we will make sure you carry back better memories of our hospitality. Regards, Rajesh Ishai General Manager