All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Customer service really good One of the staff member Juhi, she really treat really good thanks
Amit
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Dear valued Guest, We are glad to hear that you had a positive experience with our customer service and that Juhi was able to assist you effectively. We really appreciate the feedback and will certainly pass along your kind words to her. We strive to make every interaction with our team a pleasant one, so it's always rewarding to learn when we have succeeded. Feedback like yours helps us continue our high standard of customer service. Don't hesitate to reach out to us if you need any further assistance, we are always here to help! Warm Regards,Rohit Verma
6/10 Okay
sapreet
25 Apr 2024
sapreet
Stayed 2 nights in Apr 2024
Response from General Manager on 16 May 2024
Dear Valued Guest, Thank you for taking the time to provide your feedback. We appreciate your business and value your opinion. We strive to provide the best possible experience for all of our customers and would love to learn more about your experience with us. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us directly. Thank you again for choosing our [product/service], and we hope to have the opportunity to exceed your expectations in the future. Warm Regards,Rohit Verma
8/10 Good
Paras
12 Mar 2024
Paras
Stayed 1 night in Mar 2024
Response from General Manager on 20 Apr 2024
Dear Valued Guest, Thank you for taking the time to rate our product & services. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us.Warm Regards,Rohit Verma
Dear Valued Guest, Thank you for taking the time to rate our product & services. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us. Warm Regards,Rohit Verma
My go to hotel in Jalandhar, New property,
clean rooms and excellent breakfast.
Sumeet
Stayed 1 night in Mar 2024
Response from General Manager on 20 Apr 2024
Dear Valued Guest, It's wonderful to hear that our hotel is your preferred choice when visiting Jalandhar. We take immense pride in our newly built property and its cleanliness. We're truly pleased to know that it enhances your stay with us every time. Your compliments about our breakfast service is also highly appreciated. We continuously strive to serve a variety of healthy and tasty options, and we're glad to know that we've been successful in our efforts. We look forward to welcoming you back for more memorable experiences soon! Warm Regards,Rohit Verma
4 night stay, of which 3 nights had very rowdy parties functions, guests in neighbouring rooms talking (loud) until early hours. Breakfast made members of our group ill - not a great stay in what was a brilliant place last two times.
Dhermendra
Stayed 4 nights in Nov 2023
Response from General Manager on 11 Dec 2023
Dear Valued Guest, We sincerely regret the inconveniences experienced during your stay. Our aim is to provide tranquil and comfortable accommodation, but the happenings you've mentioned are completely contrary to this. We will look into this issue with immediate effect and determine suitable measures to prevent such nuisances in the future. Regarding the breakfast, we take food safety and hygiene very seriously. We're really sorry to hear it didn't sit well with some of your group members. Our kitchen and housekeeping departments will be informed and necessary investigations will be carried out to ensure a higher quality standard in the future. Rest assured, we will strive to ensure your next stay is more representative of the high standard we pride ourselves on, different from this one that has fallen short of expectations. We appreciate your feedback as it helps us understand where we need to improve. We hope you will give us another opportunity to serve you better. Warm Regards,Rohit Verma
10/10 Excellent
Usha
Travelled with family and small children
4 Sept 2023
Liked: Amenities
Warm welcome. Feels like family.
Everyone makes me feel so special like family.Will definitely come back again
Usha
Stayed 14 nights in Aug 2023
Response from General Manager on 5 Sept 2023
Dear Ms.Usha, Thank you for your lovely review and for choosing to stay in our hotel.We're delighted to know that you felt so welcomed and appreciated.Thank you again for your feedback, and we look forward to serving you again soon. Thanks & Regards.Rohit Verma
2/10 Terrible
Isha
1 Jun 2023
Isha
Stayed 1 night in May 2023
Response from Vaibhav Bhatia on 28 Jun 2023
Dear Mr Kant,At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Avenue, Jalandhar.While I regret the inconvenience you have experienced, may I request you to treat this as an isolated incident and not a reflection of our normal servicesAt Fortune Avenue, Jalandhar, it is our constant endeavor to provide you with high standards of personalized service and efficiency.I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.
8/10 Good
Gurdeep
9 May 2023
Gurdeep
Stayed 1 night in May 2023
Response from Vaibhav Bhatia on 30 May 2023
Dear Mr. GurdeepIt was a pleasure having you stay with us at Fortune Avenue, Jalandhar .We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. I have shared your feedback with entire team members. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,
10/10 Excellent
Kiranpreet
7 Mar 2023
Kiranpreet
Stayed 1 night in Mar 2023
Response from Vaibhav Bhatia on 14 Mar 2023
Dear Ms. Kiranpreet,It was a pleasure having you stay with us at Fortune Avenue, Jalandhar. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.
2/10 Terrible
rajesh
11 Dec 2022
rajesh
Stayed 1 night in Dec 2022
Response from Vaibhav Bhatia on 14 Dec 2022
14 Dec, 2022Dear Mr SachdevaAt the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Avenue, Jalandhar.While I regret the inconvenience you have experienced, may I request you to treat this as an isolated incident and not a reflection of our normal servicesAt Fortune Avenue, Jalandhar, it is our constant endeavor to provide you with high standards of personalized service and efficiency.I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.
6/10 Okay
ANAND and
29 Nov 2022
Liked: Cleanliness, staff & service
.
ANAND and
Response from Vaibhav Bhatia on 30 Nov 2022
Dear Mr. AnandGreetings from Fortune Avenue, Jalandhar!At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Jalandhar.I am pleased to know that you were satisfied with your experience of our services and facilities.At Fortune Avenue, Jalandhar, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Suggestions related to signage has been duly noted and we will take corrective action against the same. I have shared your feedback with entire team members. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations.I look forward to meeting you during your next visit to Fortune Avenue, Jalandhar and would be delighted to assist you with any requirements.
8/10 Good
AADESH
6 Jun 2022
AADESH
Stayed 1 night in Jun 2022
Response from Vaibhav Bhatia on 30 Nov 2022
Dear Mr. AadeshGreetings from Fortune Avenue, Jalandhar!At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Jalandhar.I am pleased to know that you were satisfied with your experience of our services and facilities.At Fortune Avenue, Jalandhar, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Suggestions related to signage has been duly noted and we will take corrective action against the same. I have shared your feedback with entire team members. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations.I look forward to meeting you during your next visit to Fortune Avenue, Jalandhar and would be delighted to assist you with any requirements.
The room was in impeccable state of cleanliness & comfort. However, I was expecting this kind of room to come with loaded fridge (to pay extra isn't a problem).
Sukhpreet
Stayed 1 night in Apr 2022
Response from Vaibhav Bhatia on 3 May 2022
Dear mr. Sukhpreet, greetings from fortune avenue, jalandhar! at the outset, i would like to thank you for giving us the opportunity of hosting you during your visit to jalandhar. I am pleased to know that you were satisfied with your experience of our services and facilities. At fortune avenue, jalandhar, it is our constant endeavor to provide you with high standards of personalized service and efficiency. We have started the process of keeping Minibar in the room. During your next visit you will definitely find the same. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to fortune avenue, jalandhar and would be delighted to assist you with any requirements.
Dear Mr. Balraj
Greetings from Fortune Avenue, Jalandhar!
At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Jalandhar.
I am pleased to know that you were satisfied with your experience of our services and facilities.
At Fortune Avenue, Jalandhar, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations.
I look forward to meeting you during your next visit to Fortune Avenue, Jalandhar and would be delighted to assist you with any requirements.
6/10 Okay
Ghanisht
Travelled with family
29 Jan 2022
Ghanisht
Stayed 1 night in Dec 2021
Response from Vaibhav Bhatia on 31 Jan 2022
Dear Guest, We sincerely appreciate the time taken to share your positive feedback with regard to your recent stay at Fortune Avenue Jalandhar. We are grateful for your kind words of appreciation of our services and staff. Guests such as yourself are the true inspiration behind our philosophy towards hospitality and our effort remains to continuously engage in guest satisfaction and service excellence. Thank you for choosing us and we look forward to welcoming you back to Fortune Avenue Jalandhar soon
Dear GuestGreetings from Fortune Avenue, Jalandhar!At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Jalandhar.I am pleased to know that you were satisfied with your experience of our services and facilities.At Fortune Avenue, Jalandhar, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Suggestions related to signage has been duly noted and we will take corrective action against the same. I have shared your feedback with entire team members. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations.I look forward to meeting you during your next visit to Fortune Avenue, Jalandhar and would be delighted to assist you with any requirements.
Dear mr. Maninder we sincerely appreciate the time taken to share your positive feedback with regard to your recent stay at fortune avenue jalandhar. We are grateful for your kind words of appreciation of our services and staff. I have shared your feedback with entire team members. We will definitely work on improving our parking facility. Guests such as yourself are the true inspiration behind our philosophy towards hospitality and our effort remains to continuously engage in guest satisfaction and service excellence. Thank you for choosing us and we look forward to welcoming you back to fortune avenue jalandhar soon
2/10 Terrible
Karan
Travelled with group
28 Nov 2021
Disliked: Staff & service
Front desk employees were not friendly at all. They don't know how to talk to guest or how to diffuse or de escalate situation. Asking for more money when booked online for double bed room for 2 people... Never coming back here again.
Karan
Stayed 1 night in Nov 2021
Response from Vaibhav Bhatia on 29 Nov 2021
Dear Mr Karan
Warm greetings
On behalf of the management of Fortune Avenue, Jalandhar, I would like to thank you for staying with us.
At Fortune Avenue, Jalandhar we strive to ensure that every guest is provided with the best possible service and attention.
It was therefore very disappointing that you experienced a number of problems during your stay as result of our shortcomings. I have personally informed our department head in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused.
Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Avenue, Jalandhar.
In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.
Thank you,
Vaibhav Bhatia
General Manager
2/10 Terrible
Karan
Travelled with group
25 Nov 2021
Disliked: Staff & service
Disappointment
The front desk staff was super annoying. Not sure if they are even trained in hospitality of guests or not. No sense of how to talk or how to de-escalate a situation. Paid for one room with double bed but they say only one person can stay there not 2. Initially they said 1500 Rs extra to my guests but when I called the rate dropped to 500 Rs and that to upfront. I requested that I am coming to hotel myself and will pay and let my guests in the room but no they want money first. I was so disappointed by the behaviour our the front desk persons that I just booked an other room online for my 2nd guest. They they don't have a room ready and made my guests wait in the lobby even though the first room was ready. Zero courtesy of sending my guests to one ready room when the other one is getting sanitized. BTW the price of the room that I booked initially and the one that I booked after all that Hassel was exactly the same. May be the front desk people wanted the money for themselves or whatever. Generally send my guest to Ramada but thought that let's try this as it is also a 4 star hotel but utterly disappointed and will never use your services. Thank you
Karan
Stayed 1 night in Nov 2021
Response from Vaibhav Bhatia on 26 Nov 2021
Dear Mr Karan
On behalf of the management of Fortune Avenue, Jalandhar, I would like to thank you for staying with us.
At Fortune Avenue, Jalandhar we strive to ensure that every guest is provided with the best possible service and attention.
It was therefore very disappointing that you experienced problem while check in during your stay as result of our shortcomings. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused.
Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Avenue, Jalandhar.
In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.
Amazing stay. Great customer service and hotel staff is friendly
jasmol
Stayed 1 night in Nov 2021
Response from Vaibhav Bhatia on 26 Nov 2021
Dear Guest,
It was a pleasure having you stay with us at Fortune Avenue, Jalandhar.
We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. I have shared your feedback with entire team members. Your generous indication of our performance be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.
We look forward to the pleasure of your continued visits and assure you of our best attention at all times.
Dear Guest,
It was a pleasure having you stay with us at Fortune Avenue, Jalandhar.
We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. I have shared your feedback with entire team members. Your generous indication of our performance be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.
We look forward to the pleasure of your continued visits and assure you of our best attention at all times.
Dear Guest,
It was a pleasure having you stay with us at Fortune Avenue, Jalandhar.
We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. I have shared your feedback with entire team members. Your generous indication of our performance be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.
We look forward to the pleasure of your continued visits and assure you of our best attention at all times.
Dear Mr. Shankar It was a pleasure having you stay with us at Fortune Avenue, Jalandhar. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. I have shared your feedback with entire team members. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.I have shared your feedback with housekeeping Head to take corrective action for more aggressive cleaning of the rooms. We look forward to the pleasure of your continued visits and assure you of our best attention at all times.
Dear Guest Thank you for the wonderful review that you have shared with Expedia. I Am truly happy to read that you enjoyed your experience with us and that our team was able to curate a memorable experience for you. We are fortunate to have a lovely team of ladies and gentlemen who devote themselves to exceed guest expectations and go the extra mile to create lasting memories. I have shared your sentiments with entire team. It really means so much to all of us. I value your patronage and look forward to welcoming you back to Fortune Avenue Jalandhar warm regards,
Response from Sabyasachi Chatterjee on 14 Feb 2020
Dear Mr. Paresh Thank you for the wonderful review that you have shared with the Expedia. I Am truly happy to read that you enjoyed your experience with us and that our team was able to curate a memorable experience for you. We are fortunate to have a lovely team of ladies and gentlemen who devote themselves to exceed guest expectations and go the extra mile to create lasting memories. I have shared your sentiments with entire team. It really means so much to all of us. I value your patronage and look forward to welcoming you back to Fortune Avenue Jalandhar warm regards,
Response from Sabyasachi Chatterjee on 14 Feb 2020
Dear Guest Thank you for the wonderful review that you have shared with Expedia. I Am truly happy to read that you enjoyed your experience with us and that our team was able to curate a memorable experience for you. We are fortunate to have a lovely team of ladies and gentlemen who devote themselves to exceed guest expectations and go the extra mile to create lasting memories. I have shared your sentiments with entire team. It really means so much to all of us. I value your patronage and look forward to welcoming you back to Fortune Avenue Jalandhar warm regards,
Response from Sabyasachi Chatterjee on 14 Feb 2020
Dear Ms. Neha Thank you for the wonderful review that you have shared with Expedia. I Am truly happy to read that you enjoyed your experience with us and that our team was able to curate a memorable experience for you. We are fortunate to have a lovely team of ladies and gentlemen who devote themselves to exceed guest expectations and go the extra mile to create lasting memories. I have shared your sentiments with entire team. It really means so much to all of us. I value your patronage and look forward to welcoming you back to Fortune Avenue Jalandhar warm regards,
Response from Sabyasachi Chatterjee on 25 Jan 2020
Dear Mr. Surinderpal
Thank you for the wonderful review that you have shared with the Expedia community. I Am truly happy to read that you enjoyed your experience with us and that our team was able to curate a memorable experience for you. We are fortunate to have a lovely team of ladies and gentlemen who devote themselves to exceed guest expectations and go the extra mile to create lasting memories. I have shared your sentiments with entire team. It really means so much to all of us. I value your patronage and look forward to welcoming you back to Fortune Avenue Jalandhar warm regards,
Dear Mr. Singh Thank you for the wonderful review that you have shared with the make Hotels.com community. I am truly happy to read that you enjoyed your experience with us and that our team was able to curate a memorable experience for you. We are fortunate to have a lovely team of ladies and gentlemen who devote themselves to exceed guest expectations and go the extra mile to create lasting memories. I have shared your sentiments with entire team. It really means so much to all of us. I value your patronage and look forward to welcoming you back to Fortune Avenue Jalandhar Warm regards,
Nice and cleaner. Staff was polite. Just not enough hollywood channels most of them were not subscribed
Verified traveller
Stayed 1 night in Nov 2019
Response from Sabyasachi Chatterjee on 28 Nov 2019
Dear Guest We sincerely appreciate the time taken to share your positive feedback with regard to your recent stay at Fortune Avenue Jalandhar. We are grateful for your kind words of appreciation of our services and staff. Guests such as yourself are the true inspiration behind our philosophy towards hospitality and our effort remains to continuously engage in guest satisfaction and service excellence. Your feedback related to Hollywood channels has been noted and we will be taking the corrective action on this. Thank you for choosing us and we look forward to welcoming you back to Fortune Avenue Jalandhar soon
Dear Guest
Thank you for the wonderful review that you have shared with the Expedia
I am truly happy to read that you enjoyed your experience with us and that our team was able to curate a memorable experience for you.
we are fortunate to have a lovely team of ladies and gentlemen who devote themselves to exceed guest expectations and go the extra mile to create lasting memories. I have shared your sentiments with entire team. It really means so much to all of us.
I value your patronage and look forward to welcoming you back to Fortune Avenue Jalandhar
Warm regards,
Sabyasachi Chatterjee
General Manager
Great staff at reception. Newly built, clean rooms. Small bugs pop out in the bathroom which was very odd. Hope they keep up with the cleanliness, especially the bathroom. It’s a new hotel and walls already have issues with humidity.
Verified traveller
Stayed 1 night in Sep 2019
Response from Varun Gupta on 23 Sept 2019
Dear Guest We sincerely appreciate the time taken to share your positive feedback with regard to your recent stay at Fortune Avenue Jalandhar. We are grateful for your kind words of appreciation of our services and staff. Guests such as yourself are the true inspiration behind our philosophy towards hospitality and our effort remains to continuously engage in guest satisfaction and service excellence. Feedback related to housekeeping has been shared by the concerned manager to take corrective action against the same.Thank you for choosing us and we look forward to welcoming you back to Fortune Avenue Jalandhar soon
Dear Guest
It was a pleasure having you stay with us at Fortune Avenue, Jalandhar.
We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.
We look forward to the pleasure of your continued visits and assure you of our best attention at all times.
Thank you,
The hotel is well managed and a decent property as compared to the city standards of Jalandhar. One of the best options to stay as the city does not offer much options to choose from.
Ragesh
Stayed 1 night in Feb 2019
Response from Sabyasachi Chatterjee on 4 Mar 2019
Dear Guest,
It was a pleasure having you stay with us at Fortune Avenue, Jalandhar on your recent visit. I take this opportunity to thank you for your time in evaluating our product and services.
We are delighted that you have enjoyed thoroughly during your stay with us. At Fortune Avenue – Jalandhar, we are committed to consistently providing warm, efficient and discreet service to our guests and their appreciation and acknowledgement is always our greatest reward.
I am delighted you had a memorable stay with us and we were able to exceed your expectations and look forward to welcoming you back.
Sincere regards,