Electric kettle, toaster, eco-friendly cleaning products

Reviews of Somerset Sudirman Jakarta

4 out of 5
Somerset Sudirman Jakarta
Jalan Karet Pasar Baru Barat V No.92, Bendungan Hilir, Jakarta

Reviews

8.6

Excellent

Rating 10 - Excellent. 22 out of 38 reviews" "
Rating 8 - Good. 9 out of 38 reviews" "
Rating 6 - Okay. 5 out of 38 reviews" "
Rating 4 - Poor. 0 out of 38 reviews" "
Rating 2 - Terrible. 2 out of 38 reviews" "

8.4/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Monita

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Strategic location close to shopping area.
Stayed 3 nights in Apr 2024
Response from Natasia Laras Revenue Executive on 15 Apr 2024
Greetings from Somerset Sudirman Jakarta!Dear Valued Guest,Thank you for taking the time to share your stay experience with us and it was a great pleasure to having you here.We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to JakartaWe do hope that you enjoyed your stay when staying with us as it was trully a pleasure for us to serve you. If there anything we can do for you on your next visit to make your stay become more comfort. Please do not hesitate to let us know. It is very important for us that our guest experience.Once again thank you very much for choosing Somerset Sudirman Jakarta and we will always looking forward to welcome you back yo our hotel.Stay safe and healthy.Best Regards,

8/10 Good

Soo Hui

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly, I’ve got a room upgrade upon check-in. Overall, stay was good.
Stayed 2 nights in Mar 2024
Response from Natasia Laras Revenue Executive on 12 Mar 2024
Greetings from Somerset Sudirman Jakarta!Dear Soo Hui,Thank you for taking the time to share your stay experience with us and it was a great pleasure to having you here.We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to JakartaWe do hope that you enjoyed your stay when staying with us as it was trully a pleasure for us to serve you. If there anything we can do for you on your next visit to make your stay become more comfort. Please do not hesitate to let us know. It is very important for us that our guest experience.Once again thank you very much for choosing Somerset Sudirman Jakarta and we will always looking forward to welcome you back yo our hotel.Stay safe and healthy.Best Regards,

10/10 Excellent

Alexander WLR

Business traveller
Liked: Property conditions & facilities
Very good accommodation, good room, good bed!
Stayed 2 nights in Jan 2024
Response from Natasia Laras - Revenue Executive on 6 Feb 2024
Greetings from Somerset Sudirman Jakarta!Dear Valued Guest,Thank you for taking the time to share your stay experience with us and it was a great pleasure to having you here.We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to JakartaWe do hope that you enjoyed your stay when staying with us as it was trully a pleasure for us to serve you. If there anything we can do for you on your next visit to make your stay become more comfort. Please do not hesitate to let us know. It is very important for us that our guest experience.Once again thank you very much for choosing Somerset Sudirman Jakarta and we will always looking forward to welcome you back yo our hotel.Stay safe and healthy.Best Regards,

10/10 Excellent

KAZUKI

Stayed 3 nights in Nov 2023
Response from Natasia Laras - Revenue Executive on 21 Dec 2023
Greetings from Somerset Sudirman Jakarta!Dear Kazuki,Thank you for taking the time to share your stay experience with us and it was a great pleasure to having you here.We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to JakartaWe do hope that you enjoyed your stay when staying with us as it was trully a pleasure for us to serve you. If there anything we can do for you on your next visit to make your stay become more comfort. Please do not hesitate to let us know. It is very important for us that our guest experience.Once again thank you very much for choosing Somerset Sudirman Jakarta and we will always looking forward to welcome you back yo our hotel.Stay safe and healthy.Best Regards,

10/10 Excellent

Jooyoung

Stayed 4 nights in Oct 2023
Response from Amir Faisol. on 27 Oct 2023
Dear Mr Jooyoung,Greetings from Somerset Sudirman Jakarta! We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Somerset Sudirman Jakarta, we look forward to welcoming you again at any one of our serviced residences.Yours Sincerely,

6/10 Okay

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Amir Faisol on 29 Sept 2023
Dear Mr. Donald,Greetings from Somerset Sudirman Jakarta!Thank you for taking the time to share you stay experience with us.We are really sorry for the inconvenience caused related breakfast or restaurant were not meet your expectation.Please be assured you that i will look into it and do necessary action for further improvement.Once again, thank you for your valuable support and we are looking forward to welcoming you back.Yours Sincerely,

10/10 Excellent

Marcus

Stayed 6 nights in Sep 2023
Response from Amir Faisol on 9 Oct 2023
Dear Mr. Marcus,Greetings from Somerset Sudirman Jakarta!Thank you for taking the time to share your stay experience with us and it was a great pleasure to having you here.We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. From all of us at Somerset Sudirman Jakarta, we look forward to welcoming you again at any one of our serviced residences.Yours Sincerely,Amir FaisolAct. Operation Manager

10/10 Excellent

bingxing

Stayed 2 nights in Sep 2023
Response from Amir Faisol on 7 Sept 2023
Dear Bingxing,Greetings from Somerset Sudirman Jakarta!Thank you for taking the time to share your stay experience with us and we were delighted to know that you had enjoy your stay.Receiving a good score or feedback such yours will motivated us to be better in the future, Once again, thank you for your valuable support.Looking forward to welcoming you back.Yours Sincerely,

10/10 Excellent

HSING WU

Stayed 1 night in Jul 2023
Response from Amir Faisol on 20 Jul 2023
Dear Hsing Wu,Greetings from Somerset Sudirman Jakarta.Thank you for taking the time to share your stay experienced with us.We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. From all of us at Somerset Sudirman Jakarta, we look forward to welcoming you again at any one of our serviced residences.Best Regards,

10/10 Excellent

Hiroyuki

Stayed 2 nights in Jul 2023
Response from Amir Faisol on 18 Jul 2023
Dear Mr. Hiroyuki,Greetings from Somerset Sudirman Jakarta.Thank you for taking the time to share your stay experienced with us.We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. From all of us at Somerset Sudirman Jakarta, we look forward to welcoming you again at any one of our serviced residences.Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thankyou, had an amazing stay, great friendly staffs, room was clean and comfortable, excellent👍
Stayed 3 nights in Nov 2022
Response from Arsyad Dwi on 19 Dec 2022
Dear Guest,Greetings from Somerset Sudirman Jakarta!It was a great pleasure having you stay at our property and thank you for sharing your feedback about your stay experience. It will be our motivation to always strive to maintain the highest customer satisfaction standards.Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.Yours sincerely,Arsyad Dwi - Act. Duty Manager

10/10 Excellent

Abduraauf, Istanbul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My best hotel
Stayed 3 nights in Oct 2022

8/10 Good

Selvi

Stayed 1 night in Dec 2021
Response from Amir Faisol on 5 Jan 2022
Dear Ibu Selvi, Greetings from Somerset Sudirman Jakarta! Thank you for taking the time to share your feedback during stay with us. We have acknowledge and thank you for the good feedback. Received a good feedback such as yours will motivate us to do more better in future. Once again, thank you from all of us at Somerset Sudirman Jakarta and we are looking forward to welcoming you back. Best Regards,

2/10 Terrible

Bryant

Stayed 1 night in Dec 2021

8/10 Good

YASUSHI

Liked: Cleanliness, staff & service, property conditions & facilities
とても清潔で、スタッフの対応もインテリジェントで安心感があり、居心地が良い。
Stayed 1 night in Apr 2024
Response from Natasia Laras Revenue Executive on 24 Apr 2024
Greetings from Somerset Sudirman Jakarta!Dear Valued Guest,Thank you for taking the time to share your stay experience with us and it was a great pleasure to having you here.We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to JakartaWe do hope that you enjoyed your stay when staying with us as it was trully a pleasure for us to serve you. If there anything we can do for you on your next visit to make your stay become more comfort. Please do not hesitate to let us know. It is very important for us that our guest experience.Once again thank you very much for choosing Somerset Sudirman Jakarta and we will always looking forward to welcome you back yo our hotel.Stay safe and healthy.Best Regards,

10/10 Excellent

yuji

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ジャカルタにきたら必ずここに宿泊します。 ホテル室外もとても清潔です。 ただたまに部屋によっては清潔さが微妙な所もありますが許せるレベルです。
Stayed 1 night in Feb 2024
Response from Natasia Laras - Revenue Executive on 21 Feb 2024
Greetings from Somerset Sudirman Jakarta! Dear Valued Guest,We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to JakartaIt is with regret to learn that you had to go through an unpleasant experience that you found . We do appologize for the inconvience caused. Please accept our sincere apology and allow us to consider this matter seriously to improve our service in the future. We do hope you understand that it was certainly not the standards which we normaly aim at Somerset Sudirman Jakarta. I personally thank you for taking the time bringing this matter in to our attention and we surely hope to have the opportunity of providing a better service to you whenever travels bring you back to Jakarta Stay safe and HealthyBest Regards,

8/10 Good

sang hyun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Natasia Laras - Revenue Executive on 22 Jan 2024
Greetings from Somerset Sudirman Jakarta!Dear Sang Hyun,Thank you for taking the time to share your stay experience with us and it was a great pleasure to having you here.We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to JakartaWe do hope that you enjoyed your stay when staying with us as it was trully a pleasure for us to serve you. If there anything we can do for you on your next visit to make your stay become more comfort. Please do not hesitate to let us know. It is very important for us that our guest experience.Once again thank you very much for choosing Somerset Sudirman Jakarta and we will always looking forward to welcome you back yo our hotel.Stay safe and healthy.Best Regards,

10/10 Excellent

TOSHIAKI

Stayed 1 night in Jan 2024
Response from Natasia Laras - Revenue Executive on 6 Feb 2024
Greetings from Somerset Sudirman Jakarta!Dear Valued Guest,Thank you for taking the time to share your stay experience with us and it was a great pleasure to having you here.We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to JakartaWe do hope that you enjoyed your stay when staying with us as it was trully a pleasure for us to serve you. If there anything we can do for you on your next visit to make your stay become more comfort. Please do not hesitate to let us know. It is very important for us that our guest experience.Once again thank you very much for choosing Somerset Sudirman Jakarta and we will always looking forward to welcome you back yo our hotel.Stay safe and healthy.Best Regards,

8/10 Good

HIROKI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Natasia Laras - Revenue Executive on 18 Dec 2023
Greetings from Somerset Sudirman Jakarta!Dear HIROKI,Thank you for taking the time to share your stay experience with us and it was a great pleasure to having you here.We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to JakartaWe do hope that you enjoyed your stay when staying with us as it was trully a pleasure for us to serve you. If there anything we can do for you on your next visit to make your stay become more comfort. Please do not hesitate to let us know. It is very important for us that our guest experience.Once again thank you very much for choosing Somerset Sudirman Jakarta and we will always looking forward to welcome you back yo our hotel.Stay safe and healthy.Best Regards,

8/10 Good

Shigemitsu

Stayed 2 nights in Dec 2023
Response from Natasia Laras - Revenue Executive on 18 Dec 2023
Greetings from Somerset Sudirman Jakarta!Dear SHIGEMITSU,Thank you for taking the time to share your stay experience with us and it was a great pleasure to having you here.We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to JakartaWe do hope that you enjoyed your stay when staying with us as it was trully a pleasure for us to serve you. If there anything we can do for you on your next visit to make your stay become more comfort. Please do not hesitate to let us know. It is very important for us that our guest experience.Once again thank you very much for choosing Somerset Sudirman Jakarta and we will always looking forward to welcome you back yo our hotel.Stay safe and healthy.Best Regards,

6/10 Okay

CHANGOH

Stayed 1 night in Dec 2023
Response from Natasia Laras Revenue Executive on 8 Dec 2023
Greetings from Somerset Sudirman Jakarta! Dear Valued Guest,We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to JakartaIt is with regret to learn that you had to go through an unpleasant experience that you found . We do appologize for the inconvience caused. Please accept our sincere apology and allow us to consider this matter seriously to improve our service in the future. We do hope you understand that it was certainly not the standards which we normaly aim at Somerset Sudirman Jakarta. I personally thank you for taking the time bringing this matter in to our attention and we surely hope to have the opportunity of providing a better service to you whenever travels bring you back to Jakarta Stay safe and HealthyBest Regards,

8/10 Good

Eiji

Liked: Cleanliness, staff & service, property conditions & facilities
受付スタッフの対応が良かった。
Stayed 13 nights in Sep 2023
Response from Natasia Laras on 22 Nov 2023
Greetings from Somerset Sudirman Jakarta!Dear Valued Guest,Thank you for taking the time to share your stay experience with us and it was a great pleasure to having you here.We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to JakartaWe do hope that you enjoyed your stay when staying with us as it was trully a pleasure for us to serve you. If there anything we can do for you on your next visit to make your stay become more comfort. Please do not hesitate to let us know. It is very important for us that our guest experience.Once again thank you very much for choosing Somerset Sudirman Jakarta and we will always looking forward to welcome you back yo our hotel.Stay safe and healthy.Best Regards,Natasia LarasRevenue Executive

10/10 Excellent

Syarifah

Stayed 3 nights in Sep 2023
Response from Amir Faisol on 12 Sept 2023
Dear Ms. Syarifah,Greetings from Somerset Sudirman Jakarta!Thank you for taking the time to share your stay experience with us and we are delighted to know that your are enjoying your stay.Receiving a good feedback such yours will motivate our team member to provide excellent service and more better.Once again, thank you for your valuable support and we are looking forward to welcoming you back.Yours Sincerely,

10/10 Excellent

Chul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good time comfortably. especially safe
Stayed 3 nights in Aug 2023
Response from Arsyad Dwi - Act. Asst. Guest Service Manager on 5 Sept 2023
Dear Mr. Chul,We are delighted to received a perfect score from you. It is always be a pleasure to know that we have meet your stay expectation.Again, thank you for share your thought with us.We are looking forward to welcoming you again at the Somerset Sudirman Jakarta.Thank you and regards,

8/10 Good

Tobias

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Hotel, leider keine Restaurants mit guter Hygiene in der Gegend. Das Frühstück war sehr einfach, asiatisch gestaltet. Es gab Croissants, Butter, Nutella und sonst „nur“ warme asiatische Speisen. Das Zimmer war sauber, ruhig. Auch das Badezimmer war sauber und geräumig. Personal war sehr nett und zuvorkommend, vor unserem Aufenthalt wurden wir sogar gefragt, ob ein Geburtstag oder sonstiges ansteht und ob wir sonst noch Wünsche haben. Straße unten zum Hotel sehr befahren und laut, viele Strassenstände. Wir würden das Hotel empfehlen, uns hat lediglich das Frühstück nicht ganz gefallen und das keine guten Restaurants mit guter Hygiene in der Nähe waren, in denen wir uns problemlos getraut hätten zu essen.
Response from Amir Faisol on 14 Aug 2023
Dear Mr. Tobias,Greetings from Somerset Sudirman Jakarta!Thank you for taking the time to share your stay experience and we were delighted to know that you had enjoy your stay.However, we have noted your observation and recommendation regarding breakfast were need to improve. Please be assure you that we have escalate this issue to our resto and will follow up for their improvement. Hence, we do apologize for this inconvenience.Mr. Tobias, once again thank you for your valuable support and look forward to welcoming you back.Best Regards,

6/10 Okay

Koji

Stayed 1 night in Jul 2023
Response from Amir Faisol on 12 Jul 2023
Dear Mr. Koji,Greetings from Somerset Sudirman Jakarta!Thank you for your review and we delighted to know that you are staying with us.Should you have any further assistance please do not hesitate to contact us.Regards,

10/10 Excellent

Diana

Stayed 1 night in May 2023
Response from Arsyad Dwi - Duty Manager on 26 May 2023
Dear Ms. Diana,We are delighted to received a perfect score from your stay.Receiving such good review is always be our motivation to always give the best service to our guest.We are here looking forward to welcoming you again at Somerset Sudirman Jakarta to serve you better.Thank you and regards

10/10 Excellent

Veronyca

Stayed 2 nights in Apr 2023
Response from Arsyad Dwi - Duty Manager on 1 May 2023
Dear Ms Veronyca, Greetings from Somerset Sudirman Jakarta! It was a great pleasure to having you stay at our property and thank you for sharing your feedback about your stay experience. It will be our motivation to always strive to maintain the highest customer satisfaction standards. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely, Arsyad Dwi - Duty Manager

10/10 Excellent

sung young

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Arsyad Dwi - Duty Manager on 1 May 2023
Dear Mr. Sung Young, Greetings from Somerset Sudirman Jakarta! It was a great pleasure to having you stay at our property and thank you for sharing your feedback about your stay experience. It will be our motivation to always strive to maintain the highest customer satisfaction standards. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely, Arsyad Dwi - Duty Manager

6/10 Okay

KWANGJAE

Business traveller
Liked: Staff & service
위치는 주요 번화가에서 조금 떨어진 곳에 위치해있으며 야간에 주변 도로가 어둡고 인적이 많지 않아 혼자 돌아다니기는 쉽지 않아보입니다. 종업원들은 매우 친절하나 청소상태를 볼 때 구석구석 먼지 및 쓰레기가 남아있는 모습을 볼 수 있습니다. 저는 12층 객실을 사용하였는데, 근처에 종교시설이 있는지 3~4시간별로 대형 스피커를 통해 송출되는 기도음성들이 너무 시끄러웠으며 특히 새벽에도 방송되어 제대로 잠 잘 수 없었습니다.
Stayed 4 nights in Mar 2023
Response from Arsyad Dwi - Duty Manager on 17 Mar 2023
Dear Kwangjae, Greetings from Somerset Sudirman Jakarta! It was a great pleasure to having you stay at our property and thank you for sharing your feedback about your stay experience. It will be our motivation to always strive to maintain the highest customer satisfaction standards. In the other hand, we have noted your feedback in regard of noise level during your stay. We are truthy apology for the inconvenience and please noted that our management will highlight your feedback.Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely,

10/10 Excellent

sung young

Stayed 1 night in Jan 2023
Response from Yours sincerely, on 27 Feb 2023
Dear Mr. Sung Young, Greetings from Somerset Sudirman Jakarta! It was a great pleasure to having you stay at our property and thank you for sharing your feedback about your stay experience. It will be our motivation to always strive to maintain the highest customer satisfaction standards. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.

10/10 Excellent

Dion

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saya pasti akan menginap disini lagi
Pengalaman menginap yg menyenangkan. Saya menginap 4 malam dan sangat nyaman. Ada dapur, mesin cuci, microwave, kompor listrik & toaster. Air minum berlimpah dari drinkable tap water gak perlu khawatir kehabisan air minum. Lokasinya mudah ditemukan dan banyak sekali penjual makanan dan rumah makan disekitar property. Parkiran banyak gak takut kehabisan parkir walaupun pulang malam. Kolam renang infinity sangat menyenangkan. Ada sauna gratis juga. Saya pasti akan menginap disini lagi.
Stayed 4 nights in Jan 2023
Response from Arsyad Dwi - Duty Manager on 14 Feb 2023
Dear Dion,Salam hangat dari Somerset Sudirman Jakarta dan terimakasih atas ulasan anda.Sangat menyenangkan mendengar bahwa anda puas dengan pengalaman menginap anda.Kami pastikan apresiasi anda akan menjadi motivasi kami untuk tetap memberikan pelayanan yang terbaik.Sekali lagi, terimakasih dan kami menunggu kedatangan anda selanjutnya.Salam.Arsyad Dwi - Duty Manager

10/10 Excellent

Seung woo

Stayed 4 nights in Nov 2022
Response from Arsyad Dwi on 19 Dec 2022
Dear Mr. Woo,Greetings from Somerset Sudirman Jakarta!It was a great pleasure having you stay at our property and thank you for sharing your feedback about your stay experience. It will be our motivation to always strive to maintain the highest customer satisfaction standards.Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.Yours sincerely,Arsyad Dwi - Act. Duty Manager

6/10 Okay

KWON IL

Business traveller
방이 좁음. 샤워부스에 물이 샘. 바로앞에 사원이있어 엄청 새벽기도 소음이 심함.
Stayed 3 nights in Apr 2022

10/10 Excellent

??

Liked: Cleanliness, amenities, property conditions & facilities
리셉션이 너무 친절했어요
Stayed 1 night in Mar 2022