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Great hotel with good service and connected to a shopping mall, very convenient and have a lot of dining options. The staff were all friendly and accommodating our request for connecting room.
This is the 4th times i stay here with my family, this hotel is good for family, the breakfast buffet is good and all staff are so friendly and helpfull, i really satisfied
A round of applause for Intercontinental Pondok Indah team for the Superb services !! I booked connected rooms for a two-nights stay for the occasion of my Grandmother's birthday so she can enjoy staycation on weekdays with my niece. Mr Fitri Zuharmi helped us and coordinate with Chefs and GRO Team to provide special room decoration along with two delicious birthday cakes for both my Grandma and my sister. We are truly amazed by the excellent services throughout our stay there because the staffs are really helpful and genuinely considerate towards guests. Special mention to Mr Janwar from Sugar & Spice Restaurant for the delicious food recommendation (Savory Crepes and Specialty Coffee are MUST-TRY breakfast items) and Ms Tia from the Inaria Spa. I will definitely recommend this magnificent establishment to friends and families.
Amazing service and attention to detail in room service food preparation.
Stephen
Stayed 1 night in Oct 2020
Response from Marlene D. on 1 Dec 2020
Dear Stephen,
Greetings from InterContinental Jakarta Pondok Indah. Thank you for taking the time to share us your experience at our hotel.
We are delighted and truly appreciate your generous feedback especially on the team's service quality and consistency. Our team prides itself in delivering memorable experiences to all our guests through first class service and we are very happy that you had an enjoyable stay with us.
Thank you again for choosing InterContinental Hotel and we look forward to welcoming you back to InterContinental Jakarta Pondok Indah in the near future.
Sincerely,
Marlene D.
Director of Marketing and Communications
Dear Steve,
Greetings from InterContinental Jakarta Pondok Indah. Thank you for taking the time to share us your experience at our hotel.
We are delighted and truly appreciate your generous feedback. Our team prides itself in delivering memorable experiences to all our guests through first class service and we are very happy that you had an enjoyable stay with us.
Thank you again for choosing InterContinental Hotel and we look forward to welcoming you back to InterContinental Jakarta Pondok Indah in the near future.
Sincerely,
Marlene D.
Director of Marketing and Communications
The staff is very attentive to details and friendly.
Verified traveller
Stayed 5 nights in Sep 2020
Response from Marlene D. on 21 Sept 2020
Dear Valued Guest,
Greetings from InterContinental Jakarta Pondok Indah.
Thank you for taking the time to share us your experience at our hotel.
We are delighted and truly appreciate your generous feedback especially on the team's service quality and consistency. Our team prides itself in delivering memorable experiences to all our guests through first class service and we are very happy that you had an enjoyable stay with us.
Thank you again for choosing InterContinental Hotel and we look forward to welcoming you back to InterContinental Jakarta Pondok Indah in the near future.
Sincerely,
Marlene D.
Director of Marketing and Communications
Beautiful hotel with great customer service, big pool and great breakfast food. The location is right on the PI Mall, very convenient. I would rate this hotel between the Four Seasons and the Ritz Carlton, with FS being #1.
Eric
Stayed 4 nights in Feb 2020
Response from Marlene D. on 28 Feb 2020
Dear Eric,
Thank you for taking the time to share such a great review following your stay with us.
We are delighted and truly appreciate your sincere feedback, especially on our team's service consistency and quality. Our team prides itself in delivering memorable experiences to all our guests through first class service and we are very happy that you had a pleasant stay in our hotel and particularly enjoyed our outdoor swimming pool, the lavish variation of breakfast as well as our connectivity to Pondok Indah Mall.
We look forward to welcoming you back to InterContinental Jakarta Pondok Indah in the near future.
Sincerely,
Marlene D.
Director of Marketing and Communications
Dear Bapak Yang Leng,
Thank you for your great review about our hotel.
We are delighted to welcome you to InterContinental Jakarta Pondok Indah again very soon.
Sincerely,
Marlene D.
Director of Marketing & Communications
Everything was as good or better than expected. Staff was among the most accommodating as I have come to expect.
Bruce
Stayed 2 nights in Jan 2020
Response from Marlene D. - Director of Marketing & Communication on 5 Feb 2020
Dear Mr. Bruce,
Thank you for your great review about our hotel.
We are delighted to welcome you to InterContinental Jakarta Pondok Indah again very soon.
Sincerely,
Marlene D.
Director of Marketing & Communications
This a new hotel attached to the mall. Very nice and convenient. The staff are very professional and friendly.
Verified traveller
Stayed 1 night in Jan 2020
Response from Marlene D. - Director of Marketing & Communication on 5 Feb 2020
Dear Mr/Mrs,
Thank you for conveying your pleasant experience with us.
Looking forward to welcoming you back to InterContinental Jakarta Pondok Indah very soon.
Sincerely,
Marlene D.
Director of Marketing & Communications
Response from Marlene D. - Director of Marketing & Communication on 5 Feb 2020
Dear Mr. Anton Mart,
Thank you for your positive review about our hotel.
We look forward to welcoming you to InterContinental Jakarta Pondok Indah again very soon.
Sincerely,
Marlene D.
Director of Marketing & Communications
Response from Marlene D. - Director of Marketing & Communication on 5 Feb 2020
Dear Bapak Hariyanto,
Thank you for the wonderful review of our hotel.
Our Team looks forward to welcoming you again the soon at InterContinental Jakarta Pondok Indah.
Sincerely,
Marlene D.
Director of Marketing & Communications
Intercontinental Pondok Indah is awesome. Great staffs who are professionals and hotel is nicely located next to mall. Will definitely go back if I ever travel to jakarta again.
Verified traveller
Stayed 3 nights in Jan 2020
Response from Marlene D. Director of Marketing & Communications on 17 Jan 2020
Dear Valued Guest,
Thank you for sharing a wonderful review about our hotel.
We are pleased to know that you enjoyed your stay, the service that provided by our team and also our easy access to Pondok Indah Malls.
We look forward to welcoming you back InterContinental Jakarta Pondok Indah.
Dear Verawatty, Thank you for giving us a positive review. Looking forward to welcoming you to InterContinental Jakarta Pondok Indah again very soon. Sincerely, Marlene D. Director of Marketing & Communications
Excellent hotel. I regretted that we moved out from the hotel after the 5th night. Should have continue our stay at this hotel throughout our vaction in Jakarta. Rooms were great love the spacious space. Excellent amenities. Our rooms were just excellent. Love the 60 inches tv with great programs especially the movies. Nothing can beat this tv..i felt the 32inches tv on the hotel i am ataying now is too small and is not enjoyable and fun anymore. Intercontinental offers Great in room dining service with excellent foods. Love the hotel scents lovely. Adequate mini bar and the hotel provided us with extra complimentary bottle water daily. House keeping were at their best. 5 star service. Excellent hotel pools located at 8th floor. Hotel security is great. We happened to experience 'fire drill' on our 4th day stayed at the hotel. Intercontinental hotel is attached to Pondok Indah Mall 2. Branded goods and chain retail outlets like Zara MANGO Marks and Spencers Guess to name few are located inside this Mall. Starbucks & Coffee bean and Tealeaf as well. Enough said. Excellent Hotel, Excellent Room, Excellent Staffs Excellent Locaton 5 Stars.
ISMA
Stayed 5 nights in Dec 2019
Response from Marlene D. on 30 Dec 2019
Dear ISMA,
Thank you for taking the time to share a thorough review about your experience staying at our hotel.
We are happy to hear that you had a pleasant experience, and we will definitely convey your wonderful feedback to our colleagues.
All of us look forward to welcoming you back to InterContinental Jakarta Pondok Indah very soon.
Sincerely,
Marlene D.
Director of Marketing & Communications
Very clean and comfortable room. Hotel staff is very pleasant and helpful. Hotel is adjacent to the big Pondok Indah Mall where you could virtually have everything.
Verified traveller
Stayed 2 nights in Dec 2019
Response from Marlene D. Director of Marketing & Communications on 27 Dec 2019
Dear Valued Guest, Thank you for your great review about our hotel. We look forward to welcoming you back to InterContinental Jakarta Pondok Indah very soon.
10/10 Excellent
Verified traveller
13 Dec 2019
Verified traveller
Stayed 2 nights in Dec 2019
Response from Marlene D on 19 Dec 2019
Dear Valued Guest, Thank you for your great review about our hotel. We are delighted to welcome you to InterContinental Jakarta Pondok Indah again very soon. Sincerely, Marlene D. Director of Marketing & Communications
Very conveniently located next to the shopping mall. Comfortable hotel. Gym is good.
Phil
Stayed 2 nights in Nov 2019
Response from Marlene D. on 19 Dec 2019
Dear Phil, Thank you for giving us a positive review. Looking forward to welcoming you to InterContinental Jakarta Pondok Indah again very soon. Sincerely, Marlene D. Director of Marketing & Communications
Great location. In Jakarta, you need to choose locations related to morning and evening traffic direction. This location suits me well because of my daily traveling direction opposite the traffic jam.
Verified traveller
Stayed 6 nights in Jul 2019
Response from Marlene D. on 19 Dec 2019
Dear Valued Guest, Thank you for giving us a positive review. Looking forward to welcoming you to InterContinental Jakarta Pondok Indah again very soon. Sincerely, Marlene D. Director of Marketing & Communications
Security is good. Hotel is beautiful & staff very friendly.
Location is not the best
Verified traveller
Stayed 1 night in Sep 2019
Response from Marlene D. on 19 Dec 2019
Dear Valued Guest, Thank you for giving us a positive review. Looking forward to welcoming you to InterContinental Jakarta Pondok Indah again very soon. Sincerely, Marlene D. Director of Marketing & Communications
Amazing location for the short business trip. Friendly and warm customer service experience.
Verified traveller
Stayed 1 night in Sep 2019
Response from Marlene D. on 19 Dec 2019
Dear Valued Guest, Thank you for giving us a positive review. Looking forward to welcoming you to InterContinental Jakarta Pondok Indah again very soon. Sincerely, Marlene D. Director of Marketing & Communications
Dear Valued Guest, Thank you for giving us a positive review. Looking forward to welcoming you to InterContinental Jakarta Pondok Indah again very soon. Sincerely, Marlene D. Director of Marketing & Communications
Dear Mohamed Azman,
Thank you for giving us a positive review.
Looking forward to welcoming you to InterContinental Jakarta Pondok Indah again very soon.
Sincerely,
Marlene D.
Director of Marketing & Communications
I try to stay here whenever I go to Jakarta for work. Room is beyond comfortable, restaurant is great, and if you need something the mall attached is convenient too.
Deborah Brand
Stayed 2 nights in Aug 2019
Response from Marlene D. on 8 Sept 2019
Dear Deborah Brand,
Thank you for giving us a positive review.
Looking forward to welcoming you to InterContinental Jakarta Pondok Indah again very soon.
Sincerely,
Marlene D.
Director of Marketing & Communications
Clean, safe, good location, very friendly and professional staff.
Verified traveller
Stayed 5 nights in Aug 2019
Response from Marlene D. on 8 Sept 2019
Dear Valued Guest,
Thank you for taking a time to write us your thought about our hotel.
All of us look forward to welcoming you back to InterContinental Jakarta Pondok Indah in the nearest future.
Sincerely,
Marlene D.
Director of Marketing & Communications
The hotel service staff has the most genuine smile and good character I have experienced compared to other comparable hotel in jakarta.
Thanks to Eva in the front desk, for her very helpful information upon my arrival.
I would definitely come again!
ARMANDO
Stayed 2 nights in Aug 2019
Response from Marlene D. on 8 Sept 2019
Dear ARMANDO,
Thank you for taking a time to write us your thoughts about our hotel.
We are pleased to learn that our service did meet your expectation.
All of us look forward to welcoming you back to InterContinental Jakarta Pondok Indah in the nearest future.
Sincerely,
Marlene D.
Director of Marketing & Communications
Excellent service, will definitely stay again next time.
Nichole
Stayed 3 nights in Aug 2019
Response from Marlene D. on 8 Sept 2019
Dear Nichole,
Thank you for your great review about our hotel.
We are delighted to welcome you to InterContinental Jakarta Pondok Indah again very soon.
Sincerely,
Marlene D.
Director of Marketing & Communications
Consistently good hotel w wonderful staff and convenient location to PIM. Always come back when I go to Jakarta for business
Verified traveller
Stayed 3 nights in Jul 2019
Response from Marlene D. on 8 Sept 2019
Dear Valued Guest,
Thank you for your great review about our hotel.
We are delighted to welcome you to InterContinental Jakarta Pondok Indah again very soon.
Sincerely,
Marlene D.
Director of Marketing & Communications
One of the best stays in Jakarta. Clean rooms and kind staff. I also liked breakfast so much. It is connected to Pondok Indah shopping mall which is a plus for me. I stayed here for business but there was a bit of diatance to get to clients. Maybe not a business area? I am not sure and it wasn't a serious issue at all to me
Sangwook
Stayed 2 nights in Jul 2019
Response from Marlene D. on 8 Sept 2019
Dear Sangwook,
Thank you for taking a time to write us your thought about our hotel.
All of us look forward to welcoming you back to InterContinental Jakarta Pondok Indah in the nearest future.
Sincerely,
Marlene D.
Director of Marketing & Communications
Dear Valued Guest,
Dear Sangwook,
Thank you for taking a time to write us your thought about our hotel.
All of us look forward to welcoming you back to InterContinental Jakarta Pondok Indah in the nearest future.
Sincerely,
Marlene D.
Director of Marketing & Communications
The service was superb, breakfast buffet was very good, and the location is excellent with access to all the restaurants at Pondok Indah Mall.
Martin
Stayed 3 nights in Jul 2019
Response from Marlene D. on 24 Dec 2019
Dear Martin, Thank you for taking a time to write us your thought about our hotel. All of us look forward to welcoming you back to InterContinental Jakarta Pondok Indah in the nearest future. Sincerely, Marlene D. Director of Marketing & Communications
One of the best hotel i ever been so clean very friendly staffs especially the manager the hotel is connecting to the mall really can’t describe the beauty of this hotel just small thing the wifi is not very good
Dear Mai,
Thank you for giving us five star rating, we really appreciate it. We are happy to learn that you had a great experience at our hotel.
All of us look forward to welcoming you back to InterContinental Jakarta Pondok Indah in the near future.
Sincerely,