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Reviews of d'primahotel Airport Jakarta Terminal 3 Wellness Center

3 out of 5
d'primahotel Airport Jakarta Terminal 3 Wellness Center
Soekarno Hatta International Airport, Terminal 3 - Bandara Soekarno Hatta, Tangerang, Banten

Reviews

7.2

Good

Rating 10 - Excellent. 24 out of 59 reviews" "
Rating 8 - Good. 6 out of 59 reviews" "
Rating 6 - Okay. 15 out of 59 reviews" "
Rating 4 - Poor. 7 out of 59 reviews" "
Rating 2 - Terrible. 7 out of 59 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rodherick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great short stay in Terminal 3 at a reasonable price, excellent staff and service!
Stayed 1 night in Apr 2024

6/10 Okay

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Inside the terminal
Stayed 1 night in Apr 2024

6/10 Okay

Oliver, Hoboken

Liked: Cleanliness, staff & service
Good and central location at airport terminal with primary purpose to sleep at airport but not recommend for someone who wants to stay at a hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Javonte

Stayed 1 night in Feb 2024

10/10 Excellent

Tirsana

Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
smell bad, room small, expensive, Air conditioner,
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
The most memorable part of this stay, is that is my second and I am, glad to say, the last time I stay at this place. It is uncofortable, uninviting and oppressive. The worst transit hotel, I have stayed in for over 30 years !
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
One of thw worst transit airports I have stayed in. While the rooms are very small and without windows, the bathroom in my room had a bad smell of urine. Worst of all the door handle to the room was broken so the stench went through the room !
Stayed 1 night in Dec 2023

10/10 Excellent

liliana

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Sue

Business traveller
Liked: Cleanliness
Good Location for Early Morning Departure
The hotel is good for location convenience. Finding the hotel is tricky as there isn't any/much signage in the airport. It is in the domestic corner of the airport, behind the barber shop close to departures. The only access is stairs however there is a person there to help get luggage down the steep ramps. Don't expect much. The room is small so suitcases, big or multiple, is challenging. My bed was tremendously hard, the AC was loud and there is no ability to control the temperature in the room, the TV does not have TV channels and the "smart TV" doesn't allow you to connect your phone (or other devices) to the TV. All that Smart means is if you have a YouTube, Netflix, Apple TV etc. accounts, you can log into them.
Stayed 1 night in Nov 2023

2/10 Terrible

Anthony, New York

Disliked: Amenities
zero sign posting from arrivals
Stayed 1 night in Nov 2023

10/10 Excellent

Bayu

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in & check-out were fast. Room was clean.
Stayed 1 night in Nov 2023

8/10 Good

niven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s ok
Stayed 1 night in Nov 2023

4/10 Poor

NARIMAN, Beppu shi

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jon, Newton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient hotel, located two levels up from arrivals at Terminal 3. As you walk out of customs, go up two levels on the people mover or elevator, walk to the end of the terminal, and to the left you will find the entrance to the hotel to the side of a wellness store. It is a little hard to find, but all the security guards that I asked pointed me in the right direction. The check in counters of all airlines are just a few minutes away from the hotel. Very practical. Rooms are basic and small, A/C is a little weak, but the shower was excellent, Internet worked perfectly and the bed was very comfortable. A small desk allows you to catch up with email easily. Totally recommended.
Stayed 1 night in Oct 2023

6/10 Okay

Edwin

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff is nice, very convenient from the airport - smelly bathroom, no window
Stayed 1 night in Oct 2023

10/10 Excellent

Espana

👍
Stayed 1 night in Oct 2023

10/10 Excellent

christy, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
This was a perfect place to stay overnight during a long layover in Jakarta. The room was clean and comfortable and just what I needed. And at a very affordable rate! The staff are friendly, and I felt very safe. It’s right in the middle of terminal 3. The hotel is a little tricky to find it first. It’s right next to the Body Shop store with a barber shop nestled back in by the door. The lobby and all of the rooms are down one level. Just adjacent to section 5 I believe, outside of security, in the departing airline desk area. I definitely would recommend and plan to stay here on all future transits through Jakarta. One tip if you are arriving in a different terminal, the easiest way to get to terminal three during daytime hours is the free tram. After hours, there is a free bus, but highly recommend Taking a taxi.
Stayed 1 night in Sep 2023

6/10 Okay

Quynh, Kent

Travelled with group
Disliked: Staff & service
The location is very convenient for international travelers. The facility is above average, but the air conditioner doesn't cool the room sufficiently. On one occasion, we had to install an additional portable AC unit, which took up space in the small walkway. There are some issues with employee training. During our two stays, we booked two rooms for two people each time. The first time, a male employee checked us in and repeatedly insisted that we had only booked one room, despite me showing him my booking confirmation for two rooms. On the second visit, the same male employee again questioned the booking, suggesting that the room was too small for two people. I had to clarify once more that we had indeed reserved two rooms for two people each. Dealing with poorly trained employees can be frustrating, especially when you have limited time to rest. During our first stay, it took over 30 minutes to finally get into our room, even though we only had three hours to rest.
Stayed 1 night in Sep 2023

6/10 Okay

Ricky Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Clean and new but noisy and terrible for rest
Checked in at midnight to find extensive construction (drilling in the walls) occurring in room next door. Moved to a room next to lobby and woken up several times by loud guests arriving / departing in the early hours. Air conditioning also turned off around 5am
Stayed 1 night in Sep 2023

4/10 Poor

Tiong

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The AC in the room was SO LOUD and it blowed HOT AIR into the bathroom which caused it so HOT!!! This is a ridiculously poor design. I WOULD NEVER STAY HERE AGAIN. Sorry.
Stayed 1 night in Aug 2023

4/10 Poor

Terence

Stayed 1 night in Jun 2023

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jun 2023

4/10 Poor

Triston

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Rara on 19 Jun 2023
Dear Mr. TristonThank you for visiting d’primahotel Manajemen Indonesia!We are very sorry for the inconvenience caused during the stay. Thank you for the rating and review that have been given, which means a lot for us to continue to improve the quality of our services.We look forward to welcoming you again at d’primahotel with an improvement services.Warm Regards,Management

10/10 Excellent

Sri

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lokasinya strategis banget, persis di sebelah Yoshinoya/Body Shop kalau turun di T3 Kedatangan masuk dari Gate 4d, lurus aja dan pelayanannya juga oke
Stayed 1 night in May 2023
Response from Rara on 19 Jun 2023
Dear Mrs. SriThank you for your stay at d’primahotel Manajemen Indonesia!Thank you for the feedback and rating given, we are so happy to hearing from you that you’re satisfied with our services. Your experiences during your stay and score given means a lot for us to continue to improve the quality of our services.We look forward to welcoming you again at d’primahotelWarm Regards,Management

6/10 Okay

Masayuki

Business traveller
Liked: Cleanliness, staff & service
館内空調なので自由にエアコンを調節できず寒いですが、場所柄仕方のない事だと思います。周知で予約しているのでOKです。
Stayed 1 night in Apr 2024

4/10 Poor

MARIA ALEJANDRA

Stayed 1 night in Apr 2024

10/10 Excellent

soo yeol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

NOBUHISA

Stayed 1 night in Feb 2024

10/10 Excellent

hyunkyung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Jan 2024

6/10 Okay

HIROSHI

Business traveller
Liked: Cleanliness
空港内のホテル
空港の中のホテル。翌日早朝発の便だったので利用した。基本的には寝るだけのホテル。
Stayed 1 night in Dec 2023

8/10 Good

TAKAYUKI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
T3早朝便では近さの優位性爆裂です。
部屋は東京のように狭いです。 他の方の口コミの通り個別のエアコンというか排気付き冷風機乗り換えに特に排気音が寝ているときには強烈で布団乾燥機を掛けたまま寝ているようです。 部屋は清潔です。 色々とあるんですが...とにかくチェックインカウンターのすぐ後ろの1階下という強烈な利便性が不満を吹き飛ばします。 早朝出発便とか真夜中到着便ならここは有りだと思います。 入口は吉野家の左隣のショップを突っ切った階段下にありますが、知らないと入っていくのをためらうぐらいに何も書いてない感じですね。 入口にホテルスタッフさんが立っていますが、ショップの呼び込み店員かと思ってしまいましたよ。
Stayed 1 night in Nov 2023

4/10 Poor

Yoshinori

Stayed 1 night in Nov 2023

6/10 Okay

JUN

Stayed 1 night in Nov 2023

10/10 Excellent

Houda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Dongkwon

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Sanghoon

Stayed 1 night in Sep 2023

6/10 Okay

Tetsuo

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
空港に近いことを優先する場合のみ
2回宿泊したのですが、そのうち1回は冷房の排気がバスルームにそのまま排出されている部屋にあたりました。 もう1回は、排気がバスルームを経由して「排気管」で室外に出ていたのでまだ許容できたのですが、さすがに直接排出は厳しかったです。排気のためバスルーム＝トイレの気温がかなり高くなりましたので。 ターミナル3内にあるのは非常に大きな利点ではあるのですが、 正直、次の機会は空港内でも別のホテルをあたってみたいです。
この排気管が
シャワールーム・トイレに「そのまま」出ている部屋がありました
Stayed 1 night in Sep 2023

10/10 Excellent

Hyunseung

Stayed 1 night in Sep 2023

10/10 Excellent

SUKHEE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Masahiko, Kobe

Business traveller
This is the best for the access to terminal 3 so no needed of any other spcial facility..
Stayed 1 night in Aug 2023

6/10 Okay

TOSHIAKI

Stayed 1 night in Aug 2023

6/10 Okay

Masahiko, Kobe

Business traveller
The cost is reasonable and the best hotel choice for the early flight at the terminal 3. Entrance is connecting the check in counter that's nicest comparing the facility. The AIRCON was a bit noisy during the night.
Stayed 1 night in Aug 2023

10/10 Excellent

YASUSHI

Stayed 1 night in Aug 2023

10/10 Excellent

Katsuya, Cau Giay District

Stayed 1 night in Jul 2023

10/10 Excellent

Thomas

Stayed 2 nights in Jul 2023

8/10 Good

Paulina

Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
hot and noisy night
air-conditioning is terrible during my stay. central control doesn't work well and small AC in the room is so noisy through the night..
Stayed 1 night in Jul 2023