Front of property

Reviews of Avissa Suites

3 out of 5
Avissa Suites
Jl. Karet Pedurenan No 19, Jakarta, Jakarta

Reviews

8.4

Very good

Rating 10 - Excellent. 78 out of 215 reviews" "
Rating 8 - Good. 107 out of 215 reviews" "
Rating 6 - Okay. 22 out of 215 reviews" "
Rating 4 - Poor. 4 out of 215 reviews" "
Rating 2 - Terrible. 4 out of 215 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Massoud

Liked: Staff & service, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Eka on 13 Mar 2024
Thank you for staying with us and taking the time to post your comments about our hotel. I appreciate for your nice comments about us. Your kind comments will be shared with all the team members. We are very happy that your stays with us have been delighting and are looking forward to your return again!

8/10 Good

Krysta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Eka on 16 Jan 2024
Thank you for sharing a review following your most recent stay with us at Avissa Suites.We hope that you will keep your time with us in good memory and would be pleased to have you as our guests again.

10/10 Excellent

dean, Bangna

Good value for money
Stayed 5 nights in Sep 2023
Response from Eka on 9 Sept 2023
Thank you for sharing a 5 star review following your most recent stay with us at Avissa Suites.It is great to hear that you had an enjoyable time with us. We sincerely look forward to welcoming you back soon. Happy and safe travels!

10/10 Excellent

Malina, Haymarket

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loving this place so much! The hospitality is the best! The front desk ladies and guy was very responsived and responsibility ! Hani and the rest of the guys who always bring my food to my room is the winner! They deserved to get raised ! The guys who served the breakfast also had amazing hospitality! Over all Thank you so much everyone who helped during my stayed in this suites ! You’ll AWESOME ! Keep up a great work ! See you again sometimes !
Stayed 8 nights in Dec 2021
Response from Eka on 20 Dec 2021
We are very happy to read that you were impressed with many aspects of your stay, namely the quality breakfast and attentive staff. Your comments have been shared with the staffs who were thrilled to hear. Once again, thank you for taking the time to write and we do hope to welcome you back in the future.

10/10 Excellent

Daria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels I’ve ever stayed in! Very clean, everything is well organised, good breakfast, perfect location, swimming pool is nice. But the best part of the whole experience was definitely the people working in Avissa Suites! It’s 100 out of 10, absolutely! :) Everyone is perfectly friendly and helpful, knowledgeable about everything I had to ask them, willing to assist in any possible way. During my stay (which was 11 nights) these people helped me out so many times with so many things! Really enjoyed! Highly recommend!
Stayed 10 nights in Oct 2021
Response from Eka on 8 Nov 2021
It is great to hear that you had an enjoyable time with us. It is always a pleasure to hear from our happy guest. Thank you very much for your warm compliments and I will definitely share your kind words with the team as recognition for their devotion to service excellence. We sincerely look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is really excellent at this property. The breakfast is very tasty and well above the normal standard. Late checkout was not a problem. Highly recommend this hotel.
Stayed 1 night in Aug 2019
Response from Eka on 13 Aug 2019
Thank you very much for your wonderful compliments. Your positive feedback about our breakfast buffet just heightened the spirits of my F&B colleagues again! Do let us know when you plan to be in Jakarta again - we hope that you will be back to visit us again.

8/10 Good

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Eka on 30 Jul 2019
We would like to thank you for choosing to stay at Ayaka Suites. We look forward to welcome you back on your next visit.

6/10 Okay

Verified traveller

Stayed 3 nights in Jun 2019
Response from Eka on 8 Jul 2019
Thank you for choosing Avissa Suites. We appreciate that you have taken the time to review your stay. Happy and safe travels!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Eka on 8 Jul 2019
Thank you for the 10/10 review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, good bargain and clean. Good and quiet location.
Stayed 1 night in Jun 2019
Response from Eka on 19 Jun 2019
Your kind comments are greatly appreciated as customer care is amongst our highest priorities and it is always gratifying to receive such praise. Your comments have been shared with the staffs who were thrilled to hear. Thank you and see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but not amazing
I checked in, just out of my curiosity. The stay was not as amazing as I expected. Overall it is good. The roof top was cozy and relaxing..felt I was out of Jakarta
Stayed 1 night in May 2019
Response from Eka on 7 May 2019
Thank you for staying at Avissa Suites and posting your experience here. We value your opinion and see it as an opportunity to learn and improve. Please do not hesitate to share your thoughts and feedback with us at any time.

8/10 Good

Wilfred

Liked: Cleanliness, staff & service, room comfort
The location is convenient; the hotel is a bit old and strongly suggest for doing some upgrade or renovation
Stayed 2 nights in Feb 2019
Response from Eka on 20 Feb 2019
It was our great pleasure to welcome you to Avissa Suites Jakarta Your comments are appreciated and we hope to improve for our future guests to come. Please rest assured that we will take that into consideration in our future renovation and development planning. See you again soon!

8/10 Good

Trevor, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay review
Overall service was good. Bed is excellent.
Stayed 2 nights in Feb 2019
Response from Eka on 20 Feb 2019
It is always a pleasure to hear from our happy guest. Thank you very much for your warm compliments and I will definitely share your kind words with the team as recognition for their devotion to service excellence. We sincerely look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All great and get more discount
Stayed 3 nights in Dec 2018
Response from Eka on 3 Jan 2019
Thank you for sharing a 5 star review following your most recent stay with us at Avissa Suites. We thank you once again for your support and for your valued feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an EXCEPTIONAL property, both is location and operation. However, the best part of this hotel is the EXCELLENT staff. Highly recommended!
Stayed 5 nights in Dec 2018
Response from Eka on 26 Dec 2018
Thank you for you kind and most positive review. You are correct when you say we are strategically located and excellent service. I will be sure to share it with our entire team so they know their efforts do not go unnoticed. We look forward to your return soon.

8/10 Good

Daniel

Liked: Staff & service, property conditions & facilities, room comfort
Keep improving
Breakfast needs to improve better quality food.
Stayed 1 night in Dec 2018
Response from Eka on 19 Dec 2018
Thank you very much for having taken the time to share your feedback about your recent stay with us. We have taken necessary action with our breakfast department to pay more attention to the needs of our guests. We hope to see you again soon!

8/10 Good

Xtine, Indonesia

Liked: Staff & service, property conditions & facilities
Awesome hotel, clean and comfortable kitchen, cool and chill rooftop. Satisfied to stayed in Avissa Suite
Stayed 1 night in Oct 2018
Response from Eka on 5 Nov 2018
Thank you for staying with us and thank you for taking the time to write and post your comments in Expedia about our hotel. We thank you very much for your wonderful compliments and we look forward to welcoming you back for your next visit in Avissa Suites Hotel Jakarta.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and nice. Highly recommended and it is located in central Jakarta.
Stayed 1 night in Aug 2018
Response from Eka on 29 Aug 2018
Greetings from Avissa Suites Jakarta! Thank you for your review and recommendation. We are very happy that your stays with us have been delighting and are looking forward to your return again!

10/10 Excellent

Han Nan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price
Strategic location and good price.
Stayed 1 night in Aug 2018
Response from Eka on 8 Aug 2018
It is a pleasure to read your 5 star review of your stay with us at Avissa Suites. I am thrilled to hear that you were impressed by the good price and strategic location. We thank you once again for your support and for your valued feedback. See you soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and location
Clean, quiet, and relaxing. The staff even gave us an upgrade, then we ordered massages right in the room. The breakfast was a simple buffet with a dozen or so options and really well done. Excellent service there too.
Stayed 1 night in Jul 2018
Response from Eka on 5 Aug 2018
It is a pleasure to read your 5 star review of your stay with us at Avissa Suites. I am thrilled to hear that you were impressed by the hotel hospitality and breakfast experience. Please share this awesome experience with your family and friends back home.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
For short trip doesn't mind to stay again
The location is not easy to find, driver need to ask around. Not aware that air-con is not auto link with the main switch which most hotel has it. So sleep without air-con on the whole night felt very stuffy and hot. The TV has a clicking sound when it was turn on, very irritating. Surprise the breakfast was not bad in selection but very crowded as seem not enough seat when a big group come together.
Stayed 1 night in Jul 2018
Response from Eka on 1 Aug 2018
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Actually, our location is a few of the many reasons why we are a popular choice among our guests as you can read from other guests' review. We suggest guests using Waze app or Google Map app on their smartphone for easy traveling. Happy and safe travels!

10/10 Excellent

Alan, Cebu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Consistently Good!
The staff is always very good... Never had a bad stay as of yet.
Stayed 1 night in Jun 2018
Response from Eka on 9 Jul 2018
It is a pleasure to read your 5 star review of your stay with us at Avissa Suites. I am thrilled to hear that you were impressed by our staff hospitality. I will be sure to share it with our entire team so they know their efforts do not go unnoticed. We look forward to your return again soon!

6/10 Okay

Yong, Malaysia

Liked: Staff & service
Response from Eka on 2 May 2018
Thank you for staying with us. Happy and safe travels!

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Nice Place to stay
Stayed 2 nights in Jan 2018
Response from Eka on 6 Feb 2018
Thank you for sharing a 5 star review following your most recent stay with us at Avissa Suites. Please do not hesitate to share your thoughts and feedback with us at any time. Should travels bring you back to Jakarta, we hope to welcome you back for another memorable stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bang for the buck hotel
Clean hotel, polite and accomodating staff. Well maintained. Will definitely book again here in my next Jakarta trip.
Stayed 6 nights in Jan 2018
Response from Eka on 25 Jan 2018
Thank you for taking the time to post your review and for sharing your positive experience with us. We are happy that you enjoyed your stay, particularly the cleanliness of our rooms, staff hospitality and the perfect location. We appreciate your feedback as it allows us to make the necessary changes in the service we provide. We look forward to welcoming you back soon.

6/10 Okay

Cynthia, Shanghai

Liked: Cleanliness, staff & service
amazing food, basic clean room
Here are the best features of the hotel: - clean room - wonderful restaurant -- I cannot stress this enough. They actually cook local food and their prices are not an order of magnitude above local food - staff is kind and helpful Here are the features I feel could have been improved - water pressure in the shower. Water is definitely hot enough (takes a while the first time you turn it on, but it gets hot) but there is very low water pressure. I would definitely not recommend for washing long, thick hair. It is adequate but not what you would expect for a 3+ star hotel. - air conditioner does not work well. The air conditioner takes about an hour to cool the room minimally, and if you do not set it on the lowest setting it does not cool at all. Again, adequate but not what you would expect from a 3+ hotel. - location. The part of Jakarta where the hotel is located is not an easily walkable area. It is noisy and there is a lot of vehicular traffic. That said, it is inexpensive to book a cab and almost all the tours pick up from the hotel. Location is fairly close to shopping but pretty far from the sights a typical traveler would want to see. Overall I enjoyed my stay but it was not a 3-5 star experience.
Stayed 4 nights in Oct 2017
Response from Eka on 19 Oct 2017
Thank you for taking the time to share your observation and feedback – there are certainly rooms for improvement as we tirelessly strive for excellence. Actually, our location is a few of the many reasons why we are a popular choice among our guests as we do have the advantage of being in the area where you can access our hotel from 2 (two) different main roads which is quiet rare in Jakarta. We value you opinion and see it as an opportunity to learn and improve. Please do not hesitate to share your thoughts and feedback with us at any time. Happy and safe travels!

4/10 Poor

Karthik

Disliked: Cleanliness, property conditions & facilities, room comfort
Unclean bathrooms, and stains on the bed. Avoid this place.
Stayed 1 night in Aug 2017
Greetings from Avissa Suites Jakarta! We appreciate your review and have taken note of your feedback on the cleanliness of our guest rooms. Please rest assured that our Housekeeping team will definitely work towards improvement on this area. Happy and safe travels!

8/10 Good

I

Liked: Staff & service, property conditions & facilities, room comfort
It was good overall. They didn't clean our room and when we got back they said the do not disturb sign was on all day. They offered pretty good service especially when we tried to get a taxi. They got us taxi in less than 5 minutes.
Stayed 2 nights in Aug 2017
Thank you for taking your time to share your review with us. We value you opinion and see it as an opportunity to learn and improve. Please do not hesitate to share your thoughts and feedback with us at any time. We look forward to your return soon!

6/10 Okay

mike tomo, jakarta

Liked: Cleanliness, staff & service, room comfort
clean comfortable room
we booked because of location and gym but gym equiptment was very limited ( maybe 4 items) and was unsafe to use.
Greetings and thank you for your review in regards to our clean and comfortable room. Your comments on the hotel gym is well received. Please rest assured that we will take that into consideration in our future development planning. Happy and safe travels!

10/10 Excellent

Samuel, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
My 2nd time staying here and as usual the hotel staffs are very friendly and helpful. Very convenient for me to travel to a nearby English service church and malls are within walking distant. Also enjoyed the free room upgrade and discount on food.
Response from Eka on 20 Feb 2017
It is great to hear that you had an enjoyable time with us, although you were not entirely satisfied. We appreciate your feedback as it allows us to make the necessary changes in the service we provide. Should travels bring you back to Jakarta, we hope to welcome you back for another memorable stay.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the price
Hotel is in nice location and is a good value for the price. I asked for and received a room upgrade as a VIP Expedia member.
Response from Eka on 12 Feb 2017
Thank you for choosing to stay with us and taking the time to write us with your review. We look forward to your return soon.

8/10 Good

ISMAIL, SINGAPORE

Liked: Cleanliness, staff & service, room comfort
NICE HOTEL AT CITY
NICE PLACE TO STAY. NEAR LOTTE MALL. HOTEL CLEAN. PLEASANT STAFF. BREAKFAST CAN BE IMPROVED. TOO FEW CHOICES
Response from Eka on 8 Feb 2017
Thank you for taking your time to share your review with us. Your comments on the pool and gym are well received, please rest assured that we will take that into consideration in our future development planning. Highly appreciate your feedback in regards to our location. We hope that you will be back to visit us again.

10/10 Excellent

Wai Choo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service is the best, front desk manage Mr. Ananto is so friendly and helpful for everything. My best pick in Jakarta.
Response from General Manager on 19 Dec 2016
Thank you for sharing such a fabulous experience. We are pleased to hear that you thoroughly enjoyed our hospitality. Your words of admiration are really exceptional. I have shared your feedback with our front desk team and they are very happy to read your comments. We sure hope that you will have the opportunity to stay with us again when another chance to come back to Jakarta arises, and would gladly assist with future travel details.

6/10 Okay

MC, Washington DC

Liked: Staff & service
bathroom needs to be cleaner
Staff are excellent and helpful. I did not like the location so much as it was not very convenient for me to get to various places. Bathroom needs renovation as it is old and not very clean. But for the price, it is a good value for those who are not fussy about cleanliness like me.
Response from Eka on 15 Dec 2016
Thank you for your positive comments about Avissa Suites, especially in regards to our staff. We appreciate your feedback as it allows us to make the necessary changes in the service we provide. Should travels bring you back to Jakarta, we hope to welcome you back for another memorable stay.

8/10 Good

Jerry

Liked: Cleanliness, staff & service, room comfort
Conveniant and Clean Hotel
very nice... location ok for business stayer
Response from General Manager on 20 Nov 2016
Thank you for taking your time to share your review with us. It is delightful to read about your amazing sharing of your stay with us. We sincerely look forward to welcoming you again soon for another awesome stay.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Response from General Manager on 14 Nov 2016
Thank you for your positive rating about Avissa Suites, Jakarta. Should travels bring you back to Jakarta, we hope to welcome you back for another memorable stay.

8/10 Good

samuel, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and very near malls
Hotel staffs are very friendly and accommodating. Housekeepers provided me with extra towels for my kid. Counter staff helped me to call KFC delivery because I can't seem to get through to their hotline and even helped me to place order because KFC staff can't commute well in English. 5mins walk to Lotte Shopping Centre and ITC Kuningan.
Response from Eka on 12 Oct 2016
Thank you very much for your wonderful compliments. Being situated in the heart of a bustling city, everything is indeed conveniently within arms reach! Our location is a few of the many reasons why we are a popular choice amongst our guests. We appreciate that our guests are sharing with us their feedback so that we may make further improvements to deliver an even better service for our guests. Thank you for your compliments for our staff. I am sure they will be delighted reading this. We will see you the next time you are here!

8/10 Good

Nash, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spoilt aircon but got a new room eventually upgrad
Discovered aircon had stopped working in the middle of the night(2-4am), did a google search to realise a blinking timer indicator on a panasonic aircon probably means it wont work without repair. Called front desk for help, the night duty guy initially wanted me to wait for a technician to come at 9am, but after he fiddled with the aircon remote awhile, it could not turn cold. Front desk then decided to give me another room so I could sleep. I am thankful for this as sleep is very important for travellers. I got upgraded later on to a family suite with the best view in the hotel (of Lotte shopping mall) , and had a very pleasant sleep on the 2nd night.
Response from Eka on 29 Sept 2016
Greetings from Avissa Suites Jakarta! We appreciate your positive review and have taken note of your feedback on the air conditioner. Please rest assured that our maintenance team will definitely work towards improvement on this area. The team and I look forward to the pleasure of welcoming you back again soon.

6/10 Okay

Verified traveller

Response from General Manager on 13 Sept 2016
Thank you for your recent stay with us and we truly hope you will have better travel experiences in the future.

10/10 Excellent

I Putu, Denpasar .Bali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I just short term only it was good
We are glad we managed to provide a comfortable stay for you despite the short visit. Thank you for making Avissa Suites your choice. We hope to see you again soon!

8/10 Good

Tse Yang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you and I hope to see you again soon.

8/10 Good

Nor Aishah, Singapore, district 73

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable stay in Avissa Hotel
The stay was pleasant, staff friendly and they are proactive.
Thank you for staying with us, taking the time to post your comments and recommend our hotel. Appreciate for your nice comments about our friendly and proactive staffs. I am sure they will be delighted reading this. Thank you and I hope to see you again soon.

8/10 Good

Ian, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, good location
My second time staying at Avissa. The location to Kuningan City Mall and Lotte Shopping Avenue Mall is good, the reliable Blue Bird taxis are always around. The room is a good size with good bathroom facilities. The breakfast food is good but a bit monotonous. The self laundry facility is good but the washing machine requires a good clean, especially the detergent dispenser tray.
Response from Eka on 21 May 2016
We would like to thank you for choosing our hotel as your accommodation destination for your second visit. We are very happy that your stay experience with us has been pleasant. Highly appreciate your feedback in regards to our location. On the other hand, we have taken good note of your feedback on cleanliness of our washing machine’s detergent dispenser tray (free self-service laundry for all guests equipped with detergent and dryer). Please rest assured that our maintenance and housekeeping team will definitely work towards improvement on this matter. Last time I checked, it is very clean now. We look forward to welcoming you back for your third visit in order to be able to improve and serve you better.

6/10 Okay

Norman, Spore

Liked: Cleanliness, staff & service
Service on time
Just the air con is not cold enough. Others is fine
Response from Eka on 23 Jul 2016
Thank you for staying with us and for taking the time to write and post your comments about our hotel. Thank you for your comment in terms of air conditioner. I make sure this feedback reach the department head concerned for further action. We hope that you will be back to visit us again.

4/10 Poor

Daniel, Singapore

Disliked: Cleanliness, staff & service, room comfort
Could improve better
Staff not too friendly as hotel staff especially housekeeping don't put toilet roll in toilet even last few sheets and no tissue box...
Response from Eka on 7 May 2016
Thank you for sharing your comments in regards to your recent stay with us. I have notified the housekeeping division head concerned about this and we look forward to welcoming you back in order to be able to improve and serve you better.

8/10 Good

Christopher, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location, Free Wifi
Very convenient location and perfect to seeing places nearby.
Response from Eka on 11 Feb 2016
Dear Mr. Christopher, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Sincerely, Eka Handaya

8/10 Good

abdul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central located for affordable price
Airco doesnt work properly( not giving enough cooling as supposed) great breakfast
Response from Eka on 15 Jan 2016
Dear Mr. Abdul, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Sincerely, Eka Handaya

10/10 Excellent

DZUL FAZLLY, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Good - Very clean. Spacious. Value for money. Good breakfast variety. Friendly and accommodating staff. 10 mins walking distance from LOTTE Shopping Avenue. 24 hour convenience stores just in front of the hotel. Bad - Shower water pressure was not that strong. Located about 30metres from the main road. Some people may have problems finding the hotel. Not able to make external calls using room's telephone.
Response from Eka on 15 Jan 2016
Dear Mr. Dzul Fazlly, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Sincerely, Eka Handaya

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Eka on 15 Jan 2016
Thanks for staying with us. We work hard to make our guests happy.

6/10 Okay

Larry, Dallas Texas

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good for a couple of days not 9 !
switched rooms 3 times in 9 days/ air conditioner would not cool the suites adequately
Response from Eka on 15 Dec 2015
Dear Larry, Thank you for your review and taking the time to post your comments. We have taken good note of your feedback on air conditioner in your room. Please rest assured that our maintenance team will definitely work towards improvement on this matter. We look forward to welcoming you back in order to be able to improve and serve you better. Sincerely, Eka Handaya