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Reviews of Suryagarh

4.5 out of 5
Suryagarh
Kahala Phata Sam Road, Jaisalmer, Rajasthan

Reviews

9.4

Exceptional

Rating 10 - Excellent. 80 out of 98 reviews" "
Rating 8 - Good. 10 out of 98 reviews" "
Rating 6 - Okay. 3 out of 98 reviews" "
Rating 4 - Poor. 3 out of 98 reviews" "
Rating 2 - Terrible. 2 out of 98 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Shreelal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its luxurious and very well appointed and carefully curated furniture and accents. The staff is excellent and attentive. We only had minor issues which were resolved
Stayed 1 night in Mar 2024
Response from Nakul Hada on 18 Mar 2024
Dear Shreelal,Thank you for taking the time to share such valuable feedback and for choosing us. We are delighted to hear that you enjoyed your time with us. & we look forward to welcoming you back soon.Thank you and regards,Suryagarh

10/10 Excellent

Romita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Nakul Hada on 2 Feb 2024
Dear Romita,Thank you for taking the time to share such valuable feedback and for choosing us. We are delighted to hear that you enjoyed your time with us. & we look forward to welcoming you back soon.Thank you and regards,Suryagarh

10/10 Excellent

Mehmood

Stayed 1 night in Dec 2023
Response from Nakul Hada on 2 Feb 2024
Dear Mehmood,Thank you for taking the time to share such valuable feedback and for choosing us. We are delighted to hear that you enjoyed your time with us. & we look forward to welcoming you back soon.Thank you and regards,Suryagarh

10/10 Excellent

Aayushi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nakul Hada on 2 Feb 2024
Dear Aayushi,Thank you for taking the time to share such valuable feedback and for choosing us. We are delighted to hear that you enjoyed your time with us. & we look forward to welcoming you back soon.Thank you and regards,Suryagarh

10/10 Excellent

yogesh

Stayed 1 night in Dec 2023
Response from Nakul Hada on 2 Feb 2024
Dear Yogesh,Thank you for taking the time to share such valuable feedback and for choosing us. We are delighted to hear that you enjoyed your time with us. & we look forward to welcoming you back soon.Thank you and regards,Suryagarh

10/10 Excellent

Yuganshi

Stayed 1 night in Dec 2023
Response from Nakul Hada on 2 Feb 2024
Dear Yuganshi,Thank you for taking the time to share such valuable feedback and for choosing us. We are delighted to hear that you enjoyed your time with us. & we look forward to welcoming you back soon.Thank you and regards,Suryagarh

10/10 Excellent

akshay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Nakul Hada on 18 Dec 2023
Thank you for your wonderful review and ratings.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disappointing.
No response from hotel pre trip despite repeated attempts to try to contact them. Experiences were all full and no effort made to try to explore options externally that we managed to do ourselves. Shower leaked in one of our rooms. Quality of food was sub par given the price point. Staff serving us were not as knowledgeable on menu. Avoid staying when events are taking place as common areas are noisy and you feel like a distraction to the main event. The music event laid out in the evening was excellent. The site and facilities were great.
Stayed 2 nights in Oct 2023

10/10 Excellent

Sanjeev

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is definitely a wow response associated with this hotel. The buildings and surrounding park is beautiful and staff consistently exceed expectations. Dining outside in the evening is a delight.
Stayed 2 nights in Sep 2023

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most wonderful staff. I never heard the word NO. Beautiful property and ambiance. The most treasured memories were made here. I have travelled the world over and have never experienced the hospitality of this place and people. Thank you
Stayed 3 nights in Nov 2022

10/10 Excellent

SEEMA

Stayed 2 nights in Jul 2022
Response from Nitin Sud on 2 Sept 2022
Dear Ms. Seema,Thank you for giving us a perfect score!We look forward to welcoming you soon.

10/10 Excellent

SEEMA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Nitin Sud on 2 Sept 2022
Dear Ms. Seema,Thank you for giving us a perfect score!We look forward to hosting you again soon!

4/10 Poor

harry

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Horrible service we got food poisoning
Stayed 1 night in Jan 2022
Response from Team on 13 Jan 2022
Dear Mr. Harry, We apologize that our service did not satisfy your expectations. Please stay safe! Regards, Suryagarh

10/10 Excellent

chirag

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2021
Response from Nakul Hada, General Manager on 20 Jan 2022
Dear Mr. Chirag, Thank you for your kind rating!

2/10 Terrible

Bharti

Stayed 1 night in Dec 2021
Response from Nakul Hada on 24 Mar 2022
Dear Ms Bharti, Thank you for your rating. We are sorry our services did not meet your expectations. We look forward to the pleasure of welcoming you soon, & assure you the best service & attention at all times. Team, Suryagarh

10/10 Excellent

Vipul, na

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous Staff. Amazing food.
Stayed 2 nights in Nov 2021
Response from Nakul Hada, General Manager on 8 Dec 2021
Dear Mr. Vipul, Thank you for being our guest! We are elated to know that you liked the food & felt the warmth of our team's hospitality. We look forward to welcoming you soon!

2/10 Terrible

Sheesh

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Poor Services, only building is nice!
The stay was terrible due to poor services, I had to wait till 05 PM for check-in and assigned a wrong room and then had to wait another 30 minutes and then gave me the room.
Stayed 1 night in Oct 2021
Response from Nakul Hada, General Manager on 8 Dec 2021
Dear Guest, It was indeed a pleasure to have had the opportunity to host you as our esteemed guest! Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We would like to apologize for the inconvenience caused to you. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We request you to give us another chance to serve you. Team, Suryagarh

10/10 Excellent

Rohit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well crafted n very well maintained property
Amazing property, excellent staff n delicious delicacies.
Stayed 1 night in Dec 2020
Response from Hotel Representative on 5 Feb 2021
Dear Guest, Thank you for taking the time to leave a review for your stay with us. I am glad to know your stay with us was pleasant. We hope for an opportunity to welcome you again. Thank you and regards,

10/10 Excellent

Ludovic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay In Suryagarh
The hotel is perfect for a stay in couple, as for families. A special thanks to all the staff for their professionalism and kindness. We will come back for sure.
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay ever and exceptional service Spa services are the best and the bayra massage is the most rejuvenating
Stayed 3 nights in Feb 2020
Response from Manvendra Singh Shekhawat on 25 Mar 2020
Dear Guest, Thank you for taking the time to leave a review for your recent stay with us. I am glad to know your stay with us was pleasant. We truly appreciate every aspect of the feedback you have provided. We hope to have an opportunity to welcome you again. Thank you and regards,

10/10 Excellent

sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from GM on 26 Feb 2020
Thank you for making us - Suryagarh, Jaisalmer, your hotel of choice. We are pleased that you enjoyed your stay with us and are delighted that you appreciated our efforts towards excellence. We look forward to welcoming you back again, soon.

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionally perfect in every way!
Exceptional in very way! This property is managed better than any property we have visited. Every detail from the table settings to outdoor furniture perfectly curated & maintained! Every staff Member is quietly confident and knows and does exactly what they are supposed to do member is quietly confident and knows and does exactly what they are supposed to do without letting us guests know that they are working in the background. We would go back to Suryagarh again any day
Stayed 2 nights in Jan 2020
Response from GM on 24 Jan 2020
Thank you for making Suryagarh, Jaisalmer your hotel of choice. It is our endeavour to make each experience personalised and attention to individual detail is a Suryagarh hallmark. We are an experiential hotel, located in the heart of the Thar Desert and away from the city centre, yet within easy reach of it. As a hotel, we take great pride in our varied menu and high quality of services on offer and we are particularly proud of our courteous and helpful staff, across all sections of the Hotel. We do hope you will come back soon to stay with us longer and enjoy our unique and novel experiences we have curated for our guests

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel
Superb haveli to stay in. Great heritage and amazing food. By far it has become my favorite hotel to stay in. Services were next level and food was just amazing
Stayed 2 nights in Dec 2019
Response from GM on 17 Jan 2020
Thank you for making Suryagarh, Jaisalmer your hotel of choice. It is our endeavour to make each experience personalised and attention to individual detail is a Suryagarh hallmark. We are an experiential hotel, located in the heart of the Thar Desert and away from the city centre, yet within easy reach of it. As a hotel, we take great pride in our varied menu and high quality of services on offer and we are particularly proud of our courteous and helpful staff, across all sections of the Hotel. Thank you for this very encouraging review. We look forward to welcoming you back again, soon.

10/10 Excellent

Vamsi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Fabulous Hotel...Staff were exceptional.The range of food was amazing. The whole experience was first class. Personally we had a great time. Definitely would like to go back Highly recommended
Stayed 2 nights in Nov 2019
Response from GM on 17 Dec 2019
At Suryagarh, we strive to make each experience personalised and attention to individual detail is a Suryagarh hallmark. We are particularly pleased to note that you appreciated all the little details and fine tuning that goes into ensuring our guests have a truly outstanding stay. We are particularly proud of our services and our staff and we are happy to note that you thought so too. We look forward to you visiting us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from GM on 17 Dec 2019
We at Suryagarh were happy to welcome you and make your stay a memorable experience. Attention to detail and a high standard of service is a Suryagarh hallmark. We were pleased to note that you appreciated our efforts towards aspiring for excellence. We look forward to welcoming you back again soon.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from GM on 17 Dec 2019
We at Suryagarh, Jaisalmer, were happy to welcome you and make your stay a memorable experience. Attention to detail and a high standard of service is a Suryagarh hallmark. We were pleased to note that you appreciated our efforts towards aspiring for excellence. We look forward to welcoming you back again soon.

10/10 Excellent

Nitesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refined Desert Getaway
Suryagarh was the first stop in our week long Rajasthan trip. We were blown away by its beauty! It was the small things that really stole the show, we’ll placed sit outs that encourage you to spend time outside of your room, the attentive but non intrusive staff, the numerous animals/ birds in the property - peacocks, white pigeons, house dogs (supposedly twins), donkeys, ducks! We had a relaxed evening, enjoying their complimentary folk show (singing & dancing) followed by a very romantic dinner at their Rajasthani restaurant - Legends of Marwar. Our room opened up to their tulsi aangan, where we could easily spend many hours looking up at the night sky. Breakfast in the courtyard with a lot of the birds & animals mentioned was very pleasant. This was accompanied by a local artisan playing the flute from a first floor window. Overall, very romantic and would definitely recommend to others looking for an experience similar to ours. Special kudos to Divya Tripathi, Gaurav from front office & Latif Khan from the restaurant for making our stay special.
Stayed 1 night in Oct 2019

10/10 Excellent

Rejina, Dallas , Texas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property - great to spend time by yourself in a rustic desert environment. Beautifully decorated hotel that makes you feel that you are back in time . Grand and beautiful!
Stayed 3 nights in Sep 2019
Response from GM on 3 Oct 2019
Thank you for your words of support and praise. We at Suryagarh, Jaisalmer, were happy to welcome you and make your stay a memorable experience. Attention to detail and a high standard of service is a Suryagarh hallmark. We were pleased to note that you appreciated our efforts towards aspiring for excellence. We look forward to welcoming you back again soon.

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from GM on 3 Oct 2019
Thank you for making Suryagarh, Jaisalmer your hotel of choice. It is our endeavour to make each experience personalised and attention to individual detail is a Suryagarh hallmark. We take great pride in our varied menu and high quality of services on offer and we are particularly proud of our courteous and helpful staff, across all sections of the Hotel. We look forward to welcoming you back.

10/10 Excellent

vaibhav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis in the Thar
Great hospitality. Good staff. Suggest you to spend at least 3 nights here
Stayed 3 nights in Sep 2019
Response from GM on 3 Oct 2019
Thank you for making Suryagarh, Jaisalmer your hotel of choice. It is our endeavour to make each experience personalised and attention to individual detail is a Suryagarh hallmark. We take great pride in our varied menu and high quality of services on offer and we are particularly proud of our courteous and helpful staff, across all sections of the Hotel. We look forward to welcoming you back.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I thought the property was amazing. But it was soooooo hot - it was unbearable. Also, we wanted to do archery but it was cancelled/not working.
Stayed 3 nights in Jul 2019
Response from GM on 10 Sept 2019
Summer is hot and dry but the indoors are nice and cool on account of the air conditioning and in the evenings, the desert breezes. Archery during the summer months are discontinued on account of the above. We trust you had an enjoyable stay with us and partook of the other many and varied services and facilities on offer.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As good as a hotel as you find anywhere globally.
Absolutely top quality international hotel. Think Al-Maha or Taj. Service excellent and sincere.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2018

10/10 Excellent

Rupinder Kaur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mesmerizing stay
Suryagarh is an amzing property. The hotel is too good and the staff is very courteous and will be eager to provide prompt help. The rooms are big and spacious and you feel like royalty while staying here. The food is amazing. The basic food is also freshly prepared and served so beautifully. The best part is that they provide you sweets in morning and evening and they are so tasty as they are freshly prepared everyday. The dining is on a higher side but the taste is really good and the cost is more for the presentation. And to add more stars to the experience, they have peacocks, doves, parrots and ducks roaming in the common area. It was a pleasure staying here.
Stayed 3 nights in Nov 2018

10/10 Excellent

Rajat, Southbury, CT, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hospitality, awesome exposure to local culture and cuisine. Perfect for kids/ family.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Saurabh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super experience
Very good property
Stayed 3 nights in Oct 2018

10/10 Excellent

Saikesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
It was one of the best hotel experience. My parents stayed over there and they had one of the best hotel experience in their life
Stayed 1 night in Oct 2018

10/10 Excellent

Nevita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid, stunning & surreal!
Absolutely stunning hotel with warm, kind staff and splendid, palatial surroundings. We were upgraded to a suite which made our stay even more special. Fabulous breakfasts and excellent dinner with cultural music and dance. Wish we could have stayed longer!
Stayed 2 nights in Jul 2018

10/10 Excellent

Bala, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel near edge of desert in Rajasthan.
Excellent hotel near desert edge in Rajasthan away from the bustling town of Jaisalmer. Built like a fortress in Rajasthan and Mogul style. Friendly staff. Excellent evening cultural program with genuine local dance and musical local rustic talent. Very comfortable rooms and excellent cuisine. Excellent housekeeping. Only negative difficult direct booking.
Stayed 2 nights in Jul 2018

10/10 Excellent

K, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total escape
A true escape to the desert without roughing it in any capacity. Excellent food and beverage at reasonable rates - a magical atmosphere with local entertainment in the evening and a menagerie of animals in the morning to joIn you for breakfast. There is nothing the staff won’t do to help or source a product / experience for guests. An enormous property with space to relax in and outside of guest rooms. A state of the art air conditioned gym and well equipped games room. I would not consider staying anywhere else after viewing other properties in the area.
Stayed 2 nights in Apr 2018

10/10 Excellent

Alok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Mar 2018

10/10 Excellent

Debs, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
We stayed theee nights at Suryagarh. It is a stunning hotel, very tastefully furnished and beautifully maintained. The staff were, if anything a little over attentive but very charming. The rooms were everything you could wish for and there are lots of places to sit round and about the complex. Restaurant good. Song and dance show on our first night very polished. At breakfast we were entertained not only by a musician piping from on high but also by the menagerie of doves, peacock and donkeys not to mention the owners golden retrievers. The spa was first rate. Couldn’t fault it.
Stayed 3 nights in Nov 2017

10/10 Excellent

SMG, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than a hotel, Suryagarh is an experience
Words cannot describe the level of understated elegance at this hotel which should be catogorized as a retreat or experience. The service is of a high caliber, yet I would call it “care” more than service. Staff remembers what you ordered the day before and will ask if that’s what you would like again. Even though breakfast (included) is a buffet the staff will insist on bringing your eggs that you’ve requested cooked to order or the juice they’ve extracted to your table for you. We stayed at the Villas with an expansive view of the dessert and from our room we could hear the beautiful nightly musical entertainment. The pictures on the web do not do it justice. The Villa is crafted in sandstone with all the details you would see in a royal fort. The attention to detail in the room includes lanterns, and tissue by the bedside in a custom made sleeve. There is a musician in the morning playing a flute in the courtyard, two miniature rescue donkeys led by their handler to promote peace and healing, and in the afternoon a woman chanting. There is an organic garden between the main hotel and the Villas. Words cannot describe the experience, you will just have to come see it for yourself.
Stayed 3 nights in Nov 2017

10/10 Excellent

Sheila, Chicago, Il

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing experience in every way
Suryagarh is amazing in every way - visually stunning, fantastic pampering service, great rooms, great food, I cannot say enough. It was the highlight of our Jaisalmer trip !
Stayed 2 nights in Oct 2017

6/10 Okay

carolena, london

Liked: Room comfort
Modern hotel in old jaisilmer style
It is truly vast place sadly quite some way out of jaisilmer . Modern and efficient if rather soulless . No out door pool either which we Europeans need! Not the sort of place we'd want to stay for very long. However I'm sure lots of people would find it very impressive.
Stayed 1 night in Sep 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and hotel. Staff went to extensive lengths to make sure everything was perfect.

10/10 Excellent

Sudarshan Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suryagarh : a shining light
Palatial hotel in a cleaner part of city. Excellent cleanliness. Great evening entertainment by local song and dance artists. Customized food.